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SAP 2008 / Page 2
Obj ec t i ves
At the end of this presentation, you will be able to:
Explain what Extensibility means
Know what Application Enhancement Tool is
Use Application Enhacement Tool to create own customer specific
After completing this presentation, you will be able to:
Explain what Extensibility means
Know what the Application Enhancement Tool is and what it is capable of
Use Application Enhacement Tool to create own customer specific enhancements
SAP 2008 / Page 3
1. Extensibility Introduction
2. Application Enhancement Tool
3. Technical settings and Troubleshooting
First we will have a general Introduction to the Topic Extensibility.
Then the main tool Application Enhancement Tool will be introduced in detail.
At the end of this presentation we will give some insights in SAPs Extensibility specific
technical settings and will provide some advise what to do in case of any issue with the use
of the tool.
SAP 2008 / Page 4
Ex t ensi bi l i t y CRM7.0
Main Objectives of Extensibility
Why does Extensibility matter for
CRM customers?
Companies must be able to add
value on top of the supporting
Information Systems
Adding new fields enables
customers to augment and
customize a CRM system.
SAP CRM Extensibility concept
delivers an intuitive solution that
targets the structural enhancement
Why does Extensibility matter for CRM customers?
Extensibility describes the general approach of enabling CRM Application to be
enhanceble. Offering a intuitive, unique enhancement concept for beeing able to create
new customer specific added value to SAP standard applications.
So Extensibility offer to customers the enablement to add value on top of the supporting
information systems of SAP.
With the extensibility tools, customers can enrich SAP standard with their own process
specific implementations.
SAP CRM Extensibility concepts delivers hereby an intuitive solution that targets the
structural enhancement paradigmn
SAP 2008 / Page 5
Ex t ensi bi l i t y CRM7.0
Key Features
The Application Enhancement Tool is seamlessly integrated into the UI Configuration Tool
Fields can be made available in the UI without any additional development
Custom fields can be created without deep technical knowledge
An Expert Mode is provided for the more experienced users
The users can use different data types, create custom drop-down lists, assign existing DDIC
check tables and search helps
The new fields can be made available in the Search, in Mobile, BI, OLTP Reporting and R/3
Existing field can be reused across applications
CRM Application Enhancement Tool provides customer and partners the ability
to add new fields to existing application with virtually no technical steps
Key features of SAP CRM Extensibility are mainly to provide an easy and intuitive way to
extend SAP standard application with new fields without any additional coding work.
Application Enhancement Tool is seamlessly integrated in UI Configuration Tool in
WebClient UI, so that after generating customer specific contents those can be used in UI
Configuration directly.
In Application Enhancement Tool the user can choose between different data types for the
new field. The enhancement can be created as dropdown box with a directly assingned
value table in form of check tables or search helps.
New fields can be immediately made available in the search, in Mobile, BI, OLTP Reporting
and R/3 Adapter.
Overall, already existing enhancements can be reused across applications.
SAP 2008 / Page 6
Ex t ensi bi l i t y CRM7.0
Key Benefits
Define custom fields for your exact needs
Simple and user friendly tool for quick
field definition
Seamless integration with the existing
CRM Framework Tools
Applications can be extended without any
Three key benefits could be named for SAP CRMs Extensibility.
It is flexible, simple and very fast way of enhancing SAPs standard data models with the
own data you require.
Flexibly define custom fields for you exact needs and simply reuse these fields in different
ways and/or applications.
The simple and intuitive Application Enhancement Tool offers a quick way to define new
fields and to generate the necessary backend jobs during enhancement step.
As simple it was to create a new field, as same simple it is to add this new field directly to
CRM WebClient UI. Application Enhancement Tool is seamlessly integrated into UI
Configuration Tool. After successful generation you can step directly into UI Configuration
to make the newly created field visible in your UI.
Without any single line of coding you can enhance SAP standard data models with your
own fields, which is a unique experience of implementation pace in terms of customer
SAP 2008 / Page 7
Appl i c at i on Enhanc ement Tool CRM7.0
Screenshot: Detailed Field View
Create a field with properties that
match best the specific business
View the details of the custom
fields in a convenient manner
Modify and regenerate existing
Provide translations in the
system supported languages
Extend the supported external
interfaces - for example Mobile,
R/3, BW and OLTP Reporting
Supported Methods
The Application Enhancement Tool allows you to create new fields with properties that
match best your specific business needs.
Once fields have been enhanced, you can conviently access the details of each extension.
You can also modify and regenerate existing enhancements.
Providing translations is also offered by Application Enhancement Tool. You could translate
the field labels and the dropdown listbox values.
Extending the supported external interfaces, like for Mobile, R/3 , BW and/or OLTP
Reporting is also possible Application Enhancement Tool
SAP 2008 / Page 8
Appl i c at i on Enhanc ement Tool CRM7.0
Screenshot: Custom Fields Overview Page
The overview page lists all the custom fields for the selected enhancement object.
The manually created fields (using EEW for example) are listed as well.
The more experienced users could take advantage of the Expert Mode feature.
Expert Mode enables the use of previously defined DDIC Datalements and different
package assingements of extensions.
The Custom Fields View allows the user to quickly edit the field properties, drop down list
box values and the translations. In addition users can initiate the processes of deletion,
creation and reuse of custom fields.
SAP 2008 / Page 9
1. Extensibility Introduction
2. Application Enhancement Tool
3. Technical settings and Troubleshooting
In the second chapter we will have a closer look how Application Enhancement Tool is
used in detail.
SAP 2008 / Page 10
Appl i c at i on Enhanc ement Tool CRM7.0
How to Start?
Start the UI Configuration directly
from the application and launch the
Enhancement Tool from the pop-up.
Start the UI Configuration Tool from
the Navigation Bar (Logical Links
Adding a custom field is integrated as
an additional step.
Start the Application Enhancement
Tool from the Navigation Bar. The
Logical Link is integrated into the
Administration Work Center (CT-
There are 3 ways to start the
Application Enhancement Tool
Start the UI Configuration directly from the application:
The first step is to enable the Configuration Mode via personalizing your general settings
(Personalize->Personalize Settings).
You can open an existing document/object and click on the Show Configurable Areas
button. All you need to do afterwards is to select an area and click on it.
Start the Application Enhancement Tool from the UI Configuration Tool:
The UI Configuration tool has 3 guided steps when started in stand alone mode. The last
one is Create New Fields. To activate it, you need to select an UI Component (you can
skip the View Configuration step).
Start the Application Enhancement Tool directly:
The first page that you will be presented with is the Search Enhancement page. Here you
can view the objects that have already been enhanced and create new enhancements
(custom fields).
SAP 2008 / Page 11
Appl i c at i on Enhanc ement Tool CRM7.0
How to Search for Existing Enhancements?
In the result list you see all the objects that have been already enhanced.
You can choose one to view the available custom fields or to create new ones.
Start the Application Enhancement Tool from the Navigation Bar. The Logical Link is
integrated into the Administration Work Center (CT-ADM)
If you start an empty search, you see all objects that have been already enhanced. In the
result list you can choose one to view the custom fields or to create new ones.
From the search result list you create a new enhancement. If you click New you get a list
with all objects that can be enhanced.
SAP 2008 / Page 12
Appl i c at i on Enhanc ement Tool CRM7.0
Enhancement Overview Page
You can add new custom fields, modify custom fields and delete custom fields. In addition
you can reuse an existing field from another enhancement object
More experienced users can enable or disable expert mode when needed
The Custom Fields block displays also the manually created custom fields
In the overview page you see information about the object that gets extended and all the
custom fields that have been added to it.
If you want to view the detailed information about a given field, click on the hyperlink in the
Enhancement ID column. You will be presented with the Detailed View page. The latter is
discussed in later on in this document.
From this overview page you can add new custom fields, modify existing enhancements or
delete custom fields. In addition you can reuse an existing field from another enhancement
SAP 2008 / Page 13
Appl i c at i on Enhanc ement Tool CRM7.0
Adding a new Custom Field
When starting the Enhancement
Tool directly from the application,
the Context Node column
indicates how the newly created
field fits in the selected view
If you start the tool in Expert
Mode, the Package and
Namespace fields will be editable.
The first step is to select an Object
When you start creation of a new field in Appliation Enhancement Tool, first step you have
to maintain is regarding object part, for which the extension should get created.
In the example shown on the slides, an object part of SAP CRMs one-order modell has to
be chosen.
Either the extension is getting created in customer specific tables, so object part
CUSTOMER_H or CUSTOMER_I has to be chosen ( depending on if you want to enhance
Header data or Item data).
Another object part for creating the extension would be to used SAP standard one-order
table with object part ORDERADM_H or ORDERADM_I (also depending on enhancing
Header or Item data).
After youve chosen the object to be enhanced, you can maintain you field enhancement
specific settings.
SAP 2008 / Page 14
Appl i c at i on Enhanc ement Tool CRM7.0
Adding a new Custom Field (2)
Select one of the supported data
Define the field label, length of the
field, and decimals
Create custom drop down lists via
the Dropdown Listbox block
Alternatively one can assign existing
DDIC check tables or search helps
Define whether the new field should
be available in BI, OLTP Reporting,
Search, Mobile, etc.
In Expert Mode one can specify the
field ID, data element, reference
The Detailed View page provides a
convenient way to specify the field
This screen shows the heart of Application Enhancement tool.
In here youre going to maintain all necessary settings for you new field, like data type, field
length, if a value table should be used or not and if the extension should also take place for
external interfaces like Mobile, BI or R/3 backend systems.
1) The following data types are supported:
Decimal Number
Text with capital letters
Text with small and capital letter
Date / Time
Currency / Quantity
(If Currency or Quality are chosen, automatically an additional field with the related
check table assigned is created).
2) You define
the field label
length of the field
and decimals (if the corresponding data type is used)
3) Field ID and extension ID are generated automatically in standard mode.
4) Value helps can be assigned to custom fields. At run time these value helps are
automatically available without any additional V-Getter method implementation.
In the Dropdown Listbox block you can specify your custom drop-down list box values
Alternatively you could assign an already existing check table or DDIC search help. As
no value help is provided you need to know the technical names.
5) Dependent on the object you can also define whether the new field should be available
OLTP Reporting (as characteristic or key figure)
In the search and / or search result list
R/3 adapter
Mobile (SBDoc and CDB tables)
6) When the Expert Mode is enabled, the more experienced users have the option to
control the following:
Field ID
Data Element (thus existing data elements can be reused)
Reference Field ID (in case of currency and unit of measure)
7) After generating a custom field you always need log off before you use the UI
Configuration Tool or the application, because the structures have changed and need to be
loaded again. But of course you can add further field before log-off. After each generation
you get a message and you can start the restart via the Start button.
SAP 2008 / Page 16
Appl i c at i on Enhanc ement Tool CRM7.0
Modifying Existing Custom Fields
Editing in the Field Details page
is suitable when more
comprehensive overview is
For fast editing, you can go into
edit mode directly in the Custom
Field block
You can edit field labels, drop
down list box values,
translation, search options,
external interface flags, check
tables and search helps
You can also mark a field for
The manually created fields
cannot be modified
There are two ways to edit an
existing custom field
After an initial generation you still can change custom fields. The following settings can be
Field label,
Custom drop down list box, assigned search help / check table
Search options
Flags for Mobile, R/3 Adapter, BI and OLTP reporting
The manually created fields (for example via EEW) cannot be changed.
You can delete custom fields. To do this you select in Edit Mode a line and click Delete.
The fact that this field will be deleted is indicated with a deletion symbol and a text (if you
click on Details).
If you click Save and Generate the deletion is executed.
SAP 2008 / Page 17
Appl i c at i on Enhanc ement Tool CRM7.0
Reusing Exiting Fields
If a reusable field is based on the same enhancement place, no new enhancement is created
If a reusable field is based on a different enhancement place, it is copied over to the new
To check whether reusable fields are available click Add reusable field.
Field generated for one application can be reused in other applications
Some enhancement places are used in more then one enhancement object. Fields
generated for an object that is based on such an enhancement place can be reused in
objects that are based on the same enhancement place. In this case, the field is simply
activated for the object where it is being reused.
If the enhancement object is based on a different enhancement place, a field copy takes
place. A mapping algorithm is used to copy the properties from the source to the target
Example: You generate a new custom field for the Service Order application at header
level. This application is based on the business object one order. If you now what to have
the same field also in the Appointment, you dont need to generate a new field. You can
simply reuse the existing field, because also appointment is based on the one order.
To check whether reusable fields are available click add reusable field. If you find a field
that fits your need you can assign it to the current application.
SAP 2008 / Page 18
Appl i c at i on Enhanc ement Tool CRM7.0
You can translate in the Field
Details page as already shown
in the previous slides.
In addition you can translate
directly field labels and custom
drop down list boxes directly in
the Custom Field Block.
The translation block in the Field Details page was discussed already in the previous
You can translate the field labels and the values of the custom drop down list boxes
(DDLB) directly in the Custom Field block.
Field Label:
Choose in the block Custom Fields the Translate button. Do not forget to go to Edit Mode
first. Execute the translation and then go back. If lines for the target languages are not
displayed, click System Languages and choose your target language.
If you want to translate drop down list box values, go into to the DDLB maintenance and
choose Translation
SAP 2008 / Page 19
Appl i c at i on Enhanc ement Tool CRM7.0
Generation Statuses
By clicking on the status
icon you can obtain
more details regarding
the field status (for
example all the error
A new field is
automatically subject to
generation, but you can
change that by disabling
the generation flag
The status column indicates if a field generation has been successful (green), has failed
(red) or has not yet taken place (yellow).
In the column status you can see the status. A green square shows that the generation
was successful, a yellow triangle indicates, that you entered some data, but that the entry
hasnt been generated yet. A red circle shows that the generation failed. You can click on
Details to get more information.
A new field (yellow status) is automatically subject to generation, but you can exclude a
field from the generation that by disabling the generation flag. The later is available in the
Field details page, but via personalization you can display it in the Custom Fields block.
For more information about error handling please refer to the Additional Information
SAP 2008 / Page 20
Cust om Vi ew s and Logi c
If you want to utilize the Application Enhancement Tool in your own views,
please consider the following points
The custom view has to have a context node which
uses a BOL that could be enhanced (see report
Set the Enhanced Object for the new (custom) UI
Object Type (Define UI Object Type)
If the relationship between the custom UI Object
Type and the Enhanced Object is 1:N, you can add
an entry in table AXT_REG_UI_OBJ_C
Make sure that the View sets the UI Object Type
correctly at runtime
Before adding custom logic for a newly created field, review the documentation
and consulting materials for the corresponding application
Some application offer BADI-s that support business logic enhancements
You can add UI specific logic by providing an Enhancement Set for the corresponding UI
To start AXT_REGISTRY_SHOW you need to install SAP Note 1250563 and use SE 38.
You can define UI Object Types in IMG(SPRO): Cusomter Realtionship Management -> UI
Framework -> UI Framework Definition -> Define UI Object Types. If you have an 1:N
relationship between the Enhanced Object and the UI Object Type, all you need to do is to
set the correct Enhanced Object within the corresponding UI Object Type definitions.
If for an UI Object Type there are multiple Enhanced Objects, you will have to complement
the UI Object Type definition with entries in AXT_REG_UI_OBJ_C.
For more information on how the Application Enhancement Tool fits into the UI Framework
you can refer to the UI Framework Integration How-To Guide.
For more information on Enhancement Sets please refer to the Framework Enhancements
How-To Guide.
SAP 2008 / Page 21
Appl i c at i on Enhanc ement Tool CRM7.0
SAP Note 1251796 contains a
predefined PFCG role that
contains all the authorizations
required to use the Application
Enhancement Tool.
To use CRM interactive reporting, you need authorization role CRM Operative Reporting
User Role (SAP_CRM_OR_USER) in the Business Intelligence (BI) client and in the CRM
client. To make custom fields in CRM interactive reporting available, you need authorization
role Activation of CRM OLTP Reporting InfoTypes (SAP_CRM_OR_ACTIVATE) in the
Business Intelligence (BI) client.
SAP 2008 / Page 22
1. Extensibility Introduction
2. Application Enhancement Tool
3. Technical Settings and Troubleshooting
Application Enhancement Tool is based on its own specific customizing settings.
These settings will be introduced briefly, to create a better understanding, how Application
Enhancement Tool is working internally.
The next slides will also introduce some Analyze concepts and tools, which should be used
in an error case of Application Enhancement Tool.
SAP 2008 / Page 23
Appl i c at i on Enhanc ement Tool CRM7.0
Technical Settings
Transaction: AXTSYS
IMG (SPRO): Customer
Reataionship Management -> UI
Framework -> UI Framework
Definition -> UI Enhancement
Prior to using the Application
Enhancement Tool, the user
needs to define the package and
the name space for the
Before Application Enhancement Tool is used for the first time, make sure to have maintain
transaction AXTSYS.
Here you should maintain general settings like, defining the package where all newly
created object should be stored in, or the customer namespace what should be used object
You can find this customizing setting also via:
IMG (SPRO): Customer Relationship Management -> UI Framework -> UI Framework
Definition -> UI Enhancement Tool
SAP 2008 / Page 24
Enhanc ement s Regi st r y
AXTREG Shows all Enhancement Objects (Maintained by SAP)
This screenshot shows the Enhancement Registry (AXTREG). Users can review all
objects that have been registered for enhancement. The information in the registry is
maintained by SAP and shall not be modified.
The following are some examples of what kind of useful information is available within
View the extension include of an ehancement object:
Locate the desired enhancement object and object part. Take note of the Enhancmnt Place
property of the object part. Find that value in the Places list and refer to the Extension
Include columns.
Find the data source affected by the BW Reporting flag:
Locate the desired enhancement object and object part. Navigate to the Further Generation
screen and choose BW_REPORTING generation object. Refer to the <DATASOURCE>
parameter in the Generation details.
SAP 2008 / Page 25
Enhanc ement s Regi st r y
Field Reuse via Scenario Mappings (Maintained by SAP) cont.
The Mappings and Mapping Parts is where the Enhancment Object Parts are weaved
Each Mapping describes which elements are involved in field reuse process.
The source-target relationship between the object parts defines who is the field consumer
and provider during a field reuse. In addition, this information will be used at runtime to
copy the supplied field value from the source to the target (reused) field.
For example, if you create a reusable field in Billing Due List from Service Contract and
later save its value in a Service Contract, that very same value will be automatically
propagated to the related Billing Due List via a dedicated mapping algorythm.
For this example you could read the table entries like following:
ID 10 is enhancement object BEA_DLI with enhancement place DLI_DATA. This is the
ID 200 is enhancement object SERVICE_CONTRACT with enhancement place BILLING.
This is the source.
SAP 2008 / Page 26
Anal ysi s
Reports Available for Error Handling and Analysis
Regardless of the generation status, one can always obtain more details about the
enhancement via the Extension Analyzer. You can start this report via transaction
AXTSHOW (report AXT_EXT_ANALYZE), or in Customizing of Customer Relationship
Management at UI Framework-> UI Framework Definition->Application Enhancement
Tool->Analyze Enhancements.
2) The report is able to:
Show the field definition
Show the generated objects
Show status and error messages
SAP 2008 / Page 27
Val i dat i ng t he Gener at ed Obj ec t s
Use transaction RSA2 to check if
a custom field is added to the
corresponding data source and
extract structure
Use transaction RSA7 to validate
the values of the custom fields in
the corresponding data source
Use transaction SBDM to
validate the enhanced BDoc-s
To obtain the appropriate data source and BDoc properties, you can use transaction
AXTREG (as discussed previously).
The data source and BDoc settings are available in Further Generation Objects ->
Generation Details. Needless to say, you need to select an Enhancement Object Parts that
has been enabled with respect to BI, OLTP Reporting and/or Mobile.
SAP 2008 / Page 28
SAP GUI Based Gener at i on
A Fall-Back Generation Tool is Offered.
You can use report AXT_EXT_GENERATE to trigger the generation process from SAP
The report offers convenience when you are troubleshooting in SAP GUI you do not have
to load the CRM WEB UI to trigger the generation process
You must create the enhancement in the Application Enhancement Tool and save it before
using the report
The enhancement shall not contain errors (see AXT_EXT_RESET for more information
regarding error recovery)
If you do not click the Generate All Objects, the report will only generate the objects that
have not been generated so far (rather than attempting to generate everything)
If you are troubleshooting in SAP Gui than that report can be used to trigger generation
process conveniently from SAP Gui without the need to switch from one UI to another.
You must have created an enhancement in Application Enhancement Tool before you can
used that report to start regeneration of an enhancement.
If the enhancement contains errors, generation by this report will also fail in the same way
like it would fail via Application Enhancement Tool.
Either all objects of an enhancement can be regenerated or only those objects, which could
not get generated before.
To start generation from SAP GUI use transaction SE38 for launching report
SAP 2008 / Page 29
Common Er r or s
When configuring a view, the UI Configuration Tool might offer custom fields that do not
belong to the current application (Enhancement Object). This could happen when different
Enhancement Objects share the same Enhancement Place. At runtime only the fields
created for the relevant Enhancement Objects will be rendered.
As OLTP Reporting data related to a custom field is generated always in local packages, it
will not be transported along with the field. Therefore, you will need to generate the OLTP
Reporting structures in the destination systems via report AXT_EXT_ACTIVATE_LOCAL.
Updating the OLTP Reporting Type will cause an issue if the changes are not transported
after changing the Reporting Type to Not Used (you will need to trigger two transports).
If you want to reuse a field that has already been reused, you will have to implement SAP
Note 1252748.
Make sure that you restart the session after field generation before attempting anything else.
If you create a custom field in the header of the Leads object, that very same field will
appear in the UI Configuration of Service Order. The reason is that both Service Order and
Leads share a common enhancement place through their Header Object Parts. Although a
custom field in the Leads Header will appear in the Available Field List of the Service Order
view configuration, it will not be rendered at runtime. For more details regarding the UI
Configuration Field Visibility, please refer to the UI Framework Integration How To Guide.
The OLTP reporting is always generated locally. The data source for the OLTP reporting
might also be defined in a local package. If you transport the enhancement the generated
OLTP and local data source will not be transported (only the meta data will). After the
import of the enhancements in the destination system (example Production System) the
After import method will determine which enhancement need to be regenerated locally (for
example those containing OLTP Reporting meta data). This step will not regenerate those
enhancements. You have to trigger the generation manually using the report
AXT_EXT_ACTIVATE_LOCAL within transaction SE38. The select-option in this report will
automatically include all the enhancements that need to be generated locally.
If you want to change the OLTP reporting type of a custom field from "Key Figure" to "
Characteristic, you will have to set it to Not Used first and trigger generation. After that
you shall update the field again (change from Not Used to Characteristic) and generate
the filed once more. You need to make sure that the change to Not Used is transported to
the destination system prior to the transport that contains the changes to Characteristic.
You can create a field in Sales Order and then reuse it in Billing Due List. If after that you
decide to reuse that field from Billing Due List into Billing Document you better ensure that
you have implemented the SAP Note 1252748.
SAP 2008 / Page 30
Fur t her I nf or mat i on SAP CRM
SAP CRM - Roll-Out Map
SAP CRM - Ramp-Up Knowledge Transfer (RKT)
SAP CRM Demo Portal
SAP CRM - Help Portal
SAP Public Web
SAP 2008 / Page 31
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