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INFORMATION
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Date Compiled: JUNE 2014
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Compiled by: MYRA R. RAMOS Revision # 00

COMPETENCY BASED LEARNING MATERIAL

Sector:
INFORMATION COMMUNICATIONS
TECHNOLOGY
Qualification Title/Level : COMPUTER HARDWARE SERVICING NC II
Unit of competency :
INSTALLED COMPUTER SYSTEMS AND
NETWORKS
Module Title :
INSTALLING COMPUTER SYSTEMS AND
NETWORKS

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HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL

Welcome to the Module Computer Hardware Servicing NC II. This
module contains training materials and activities for you to complete.
The unit of competency Diagnose and Troubleshoot Computer Systems
contains knowledge, skills and attitudes required for a Computer Hardware
Servicing NC II course.
You are required to go through a series of learning activities in order to
complete each of the learning outcomes of the module. In each learning
outcome there are Information Sheets, Job Sheets, Operation Sheets, and
Activity Sheets. Follow these activities on your own and answer the Self-Check
at the end of each learning activity.
If you have questions, dont hesitate to ask your teacher for assistance.

Recognition of Prior Learning (RPL)
You may already have some of the knowledge and skills covered in this
module because you have:
been working for some time
already have completed training in this area.
If you can demonstrate to your teacher that you are competent in a
particular skill or skills, talk to him/her about having them formally recognized
so you dont have to do he same training again. If you have a qualification or
Certificate of Competency from previous trainings show it to your trainer. If the
skills you acquired are still current and relevant to this module, they may
become part of the evidence you can present for RPL. If you are not sure about
the currency of your skills, discuss it with your trainer.
After completing this module ask your teacher to assess your
competency. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your own
pace.
Inside this module you will find the activities for you to complete followed
by relevant information sheets for each learning outcome. Each learning
outcome may have more than one learning activity.
This module is prepared to help you achieve the required competency, in
diagnosing and troubleshooting computer systems. This will be the source of
information that will enable you to acquire the knowledge and skills
independently at your own pace or with minimum supervision or help from
your teacher.

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When you feel confident that you have had sufficient practice, ask you
trainer to evaluate you. The results of your assessment will be recorded in
your Progress Chart and Accomplishment Chart.
You need to complete this module before you can perform the next
module

LIST OF COMPETENCIES
No. Unit of Competency Module Title Code
1 Install computer
systems and networks
Installing computer
ELC724318
2 Diagnose and
troubleshoot computer
systems
Diagnosing and
troubleshoot computer
systems
ELC724319
3 Configure computer
Configuring computer
ELC724320
4 Maintain computer
Maintaining Computer
Systems and networks
ELC724321

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MODULE CONTENT

UNIT OF COMPETENCY: Installed Computer systems and networks
MODULE TITLE: Installing computer Systems and Networks
MODULE DESCRIPTOR: This unit covers the outcomes required in installing,
assembling and testing computers and common
peripherals

SUMMARY OF LEARNING OUTCOMES
Upon completion of this module the students/trainees must be able to:
LO1. Plan and prepare for installation
LO2. Install equipment/device system
LO3. Conduct test

Assessment Criteria:
Refer to assessment criteria o learning outcomes # of this module.
1. Installation planned and prepared to ensure that safety measures,
policies and procedures followed, and that work is appropriately
sequenced in accordance with the industry standards
2. Technical personnel consulted to ensure that the work coordinated
effectively with others involved on the worksite
3. Computer systems and network devices obtained in accordance with
the established procedures and to comply with requirements
4. Location where devices and systems to be installed is determined from
job requirements
5. Materials necessary to complete the work obtained in accordance with
established procedures and checked against job requirements
6. Tools, equipment and testing devices needed to carry out the
installation work obtained in accordance with established procedures
and checked for correct operation and safety
7. Preparatory work checked to ensure that no unnecessary damage has
occurred and that work complies with requirements.
8. Occupational health and safety policies and procedures for installing
computer systems and network devices followed.
9. Circuits and systems checked as being isolated where necessary using
specified testing procedures
10. Parts or connections of the installation or service that removed in
order to conduct the test stored to protect against loss or damage and
in accordance with established procedures

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11. Unplanned events or conditions responded to in accordance with
the industry requirements
12. Approval obtained in accordance with established procedures from
appropriate personnel before any contingencies are implemented
13. Devices/systems and/or installation tested to terminated in
accordance with the industry requirements
14. Parts and/or connections removed for testing returned to pre-test
conditions in accordance with established procedures
15. Final inspections undertaken to ensure that the installed
devices/systems conforms to requirements
16. Documents in relation to the test forwarded to appropriate
personnel and/or authority in accordance with requirements

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LEARNING OUTCOME SUMMARY

LEARNING OUTCOME 1 PLAN AND PREPARE FOR INSTALLATION
CONTENTS:
1. Safety procedure Safety Procedures in Installing Computer
Systems and Networks s
2. Basic terms, concepts, functions and characteristics of PC
hardware components
3. Structure of operating systems
4. Familiarization with the various computer systems components
and peripherals
5. System configuration/ settings of computer systems and devices
ASSESSMENT CRITERIA:
1. Installation planned and prepared to ensure that safety measures,
policies and procedures followed, and that work is appropriately
sequenced in accordance with the industry standards
2. Technical personnel consulted to ensure that the work coordinated
effectively with others involved on the worksite
3. Computer systems and network devices obtained in accordance
with the established procedures and to comply with requirements
4. Location where devices and systems to be installed is determined
from job requirements
5. Materials necessary to complete the work obtained in accordance
with established procedures and checked against job requirements
6. Tools, equipment and testing devices needed to carry out the
installation work obtained in accordance with established
procedures and checked for correct operation and safety
CONDITION:
The students/trainees must be provided with the following:
Personal Protective equipment ( ex. protective eyewear, anti-static
wrist wrap)
Electronic laboratory hand tools (assorted pliers, assorted screw
drivers, soldering iron & desoldering tool)
LAN tester
Crimping tools
RS 232 pin exertion/ extraction tool
Flashlights
Mirror (inspection)
Hand-outs

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ASSESSMENT METHOD:
Written Test
Hands-on
Direct observation
Practical demonstration

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System Configuration/ Settings of Computer Systems and Devices
LEARNING EXPERIENCES
Learning Outcome 1 PLAN AND PREPARE FOR INSTALLATION
Learning Activities Special Instructions
Read Information Sheet 1.1-1 1. Safety
procedure Safety Procedures in Installing
Computer Systems and Networks s
This activities prepares the
students in
Installing computer Systems
and Networks

Complete all the list of
activities. Read information
sheet after reading the learner
is encouraged to answer the
self-check. Please observe
honesty so that you will be
able to know your level of
competency.

The learner may approach the
facilitator to check his/her
work done.

Answer Self-Check 1.1-1
Check Answer with Answer Key 1.1-2 Safety
procedure Safety Procedures in Installing
Computer Systems and Networks s
Read Information Sheet 1.1-2 on 2. Basic
Terms, Concepts, Functions and
Characteristics of PC Hardware
Components
Basic terms, concepts, functions and
characteristics of PC hardware components
Check Answer with Answer Key 1.1-2
Read Information Sheet 1.1-3 on
Structure of operating systems
Structure of operating systems
Check Answer with Answer Key 1.1-3
Different types of computer systems error.
Familiarization with the various computer
systems components and peripherals
System configuration/ settings of
computer systems and devices


Perform Task Sheet
1.1-1 Safety Procedures

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INFORMATION SHEET 1.1-1
Safety Procedures in Installing Computer Systems and Networks

Learning Objective: After reading this INFORMATION SHEET, YOU MUST be
able to identify and apply Safety Procedures in Installing computer Systems
and Networks

Introduction:
Occupational Health and Safety Policy
Occupational health and safety or Safety Procedures is a cross-
disciplinary area concerned with protecting the safety, health and welfare of
people engaged in work. The goal of all occupational health and safety
programs is to foster a safe work environment. As a secondary effect, it may
also protect co-workers, family members, employers, customers, suppliers,
nearby communities, and other members of the public who are impacted by the
workplace environment. It may involve interactions among many subject areas,
including occupational medicine, occupational (or industrial) hygiene, public
health, safety engineering, chemistry, health and physics.
Safety practices should be learned early and always adhered to when
working with any electrical device, including personal computers and
peripherals. This is for the protection of not only the people working with them,
but also for the devices themselves. The basis for this process begins with your
Occupational Health and Safety Policies.

Personal Safety While Working Along With PCs
While working inside your computer, do not attempt to service the
computer except as explained in this guide and elsewhere in product
documentation. Always follow the instructions closely.
Computer equipment can be dangerous, and you or others can be
injured or even killed if you dont follow proper safety guidelines when working
along PCs. The following are some precautionary measures to take before
working with any computer

How to Handle Equipment
It is important to follow the basic rule in dealing with any equipment.
Before disconnecting a peripheral from the system or removing a
component from the system board, verify that the standby power light-emitting
diode (LED) on the system board has turned off.
Read safety statements specific to each equipment carefully before you
install or remove any part of the system.

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Caution - Depending on the particular chassis design,
operations with open equipment enclosures can expose the
installer to hazardous voltages with a consequent danger of
electric shock. Ensure that line power to the equipment is
disconnected during operations that make high voltage
conductors accessible.

The installer must be familiar with commonly-accepted procedures for
integrating electronic systems and with the general practice systems
integration and administration. Although parts of these systems are designed
for hot-swap operation, other components must not be subjected to such
stresses. Work with power connected to a chassis only when necessary and
follow these installation procedures to avoid equipment damage.
This equipment is sensitive to damage from electrostatic discharge (ESD)
from clothing and other materials. Use the following antistatic measures during
an installation.
If possible, disconnect line power from the equipment chassis when
servicing a system or installing a hardware upgrade. If the chassis cannot be
placed upon a grounded antistatic mat, connect a grounding strap between the
facility electrical input ground (usually connected to the equipment chassis)
and facility electrical service ground.

Additional Safety tips:
1. Wear shoes with non-conductive rubber soles to help reduce the
chance of being shocked or seriously injured in an electrical accident.
2. Do not work on components that are plugged into their power source.
3. Do not remove expansion cards from a computer when it is turned on.
4. Remove all jewelry when working inside any computer related
equipment.
5. Be sure not to mix electronic components and water.
6. When you shut down your computer, be sure to shut it down properly.
7. Do not turn it off using the power button.
8. Use appropriate devices and peripherals like anti static mat and anti
static wristrap.
9. Dont eat or drinks while working.

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Self-Check 1.1.1
Directions:
Identify at least 10 Occupation health and Safety (OHS) policies and
procedures in CHS.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

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ANSWER KEY 1.1-1
10 Occupation health and Safety (OHS) policies and procedures in CHS.

1. Disconnect the computer and periherals from their electrical outlets.
2. Touch an unpainted metal surface on the computer chassis, such as
the metal around the card-slot openings at the back of your computer,
before touching anything inside your computer
3. Turn off the computer and all peripherals
4. Wear shoes with non-conductive rubber soles to help reduce the
chance of being shocked or seriously injured in an electrical accident.
5. Do not work on components that are plugged into their power source.

6. Do not remove expansion cards from a computer when it is turned on.
7. Remove all jewelry when working inside any computer related
equipment.
8. Be sure not to mix electronic components and water.
9. When you shut down your computer, be sure to shut it down
properly. Do not turn it off with the power button.
10. Wear anti-static materials.

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Basic Terms Concepts Functions And Characteristics Of PC Hardware
Components
Learning Objective
After reading this INFORMATION SHEET, YOU MUST be able to identify
and apply Basic Terms, Concepts, Functions and Characteristics of PC
Hardware Components
Introduction:
Many people believe that
knowing how to use a computer is one
of the basic skills needed to succeed in
the workplace. In order to use the
computer it is necessary to understand
how the computer works.
Computer Hardware is the
physical part of a computer, as
distinguished from the computer
software that executes or runs on the
hardware. The hardware of a computer
is infrequently changed, while software
and data are modified frequently. The
term soft refers to readily created, modified, or erased. These are unlike the
physical components within the computer which are hard.
What is Computer?
A computer is an electronic device that manipulates information, or data.
It has the ability to store, retrieve, and process data. You can use a computer
to type documents, send email, and browse the Web. You can also use it to
handle spreadsheets, accounting, database
management, presentations, games, and
more.
Computer generally means a
programmable machine. The two principal
characteristics of a computer are: it responds
to a specific set of instructions in a well-
defined manner and it can execute a
prerecorded list of instructions (a program).
Modern Computers Defined
Modern computers are electronic and
digital. The actual machinery wires,
transistors, and circuits is called
Figure 1 Computer
Figure 2 Screen Shot of the Microsoft Word
Software

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hardware; the instructions and data are called software.

Hardware is any part of your computer that has a physical structure, such as
the computer monitor or keyboard.

Software is any set of instructions that tells the hardware what to do. It is
what guides the hardware and tells it how to accomplish each task. Some
examples of software include web browsers, games, and word processors such
as Microsoft Word.

Classification of Computer

Figure 3 Classification of Computer

Digital Computer: It works upon discontinuous data. Types:
Special purpose computer: Designed to perform a specific task. The
instructions are stored permanently. It is not versatile.

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General purpose computer: Designed
to work on different types of application.
Programs are not stored permanently but are
input at the time of execution.

According to Size and Performance
Embedded Computer: The smallest
computer embedded within the appliance. Like
televisions, washing machines, watches, etc.

Microcomputer: Its CPU is
microprocessor. Used in home, offices etc.
Personal Digital Assistant (PDAs): This
is the smallest computer and can be held in
one hand. Used as notepads, scheduling system and address book.
Laptop or PCs: These are used in businesses, home and offices.
Workstations: Similar to desktop but with greater memory and ability.
Minicomputers: This is multi-user and more powerful.

Mainframe Computers: Multi-
user, multiprocessor system which is able to handle 100 users at a time.

Super Computers: These are the most powerful computers. It can perform
billions of instructions per second and may have ability of 40000
microcomputers. It calculated the value of Pi to 16 million decimal places. Its
cost is 15-20 million dollars. Used for weather forecasting, nuclear science
research, aerodynamic modeling, metrology, seismology etc. Examples are:
CRAY X-MP-14, PARAM, PACE etc.

Analog Computer: It measures continuous quantity like voltage, current,
temperature etc. e.g. voltmeter, ammeter.

Hybrid Computer: It utilizes the best qualities of both the digital and analog
computer. Used in weather forecasting and hospital.
Major Component of Computer
1. Hardware
2. Software
1. HARDWARE

Figure 4 Kinds of Microcomputers

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Figure 5 An Exploded View of A
Modern Personal Computer And
Peripherals
An exploded view of a
modern personal
computer and
peripherals:
1. Scanner
2. CPU (Microprocessor)
3. Primary storage (RAM)
4. Expansion cards
(graphics cards,
etc.)
5. Power supply
6. Optical disc drive
7. Secondary storage (Hard disk)
8. Motherboard
9. Speakers
10. Monitor
11. System software
12. Application software
13. Keyboard
14. Mouse
15. External hard disk
16. Printer

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Components of Hardware and their UsesComputer
case
A computer case is the enclosure that contains
the main components of a computer. Cases are
usually constructed from steel or aluminum,
although other materials such as wood and plastic
have been used. Cases can come in many different
sizes, or form factors.

Processor
The central processing unit, or CPU, is that
part of a computer which executes software program
instructions. In older computers this circuitry was
formerly on several printed circuit boards, but in PCs
is a single integrated circuit. Nearly all PCs contain a
type of CPU known as a microprocessor. with a fan
attached via heat sink.

Motherboard
The motherboard,
also referred to as
systemboard or mainboard,
is the primary circuit board
within a personal computer.

Main memory

A PC's main memory is fast storage that is
directly accessible by the CPU, and is used to store
the currently executing program and immediately
needed data. It is also known as RAM Random
Access Memory this memory is used inside the
computer to hold programs and data while it is
running.

Figure 6 Computer Case
Figure 7 Processor
Figure 8 Motherboard

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Hard disk

Mass storage devices store programs and data
even when the power is off; they do require power to
perform re
ad and write functions during usage. Although flash
memory has dropped in cost, the prevailing form of
mass storage in personal computers is still the hard
disk.

Video card

The video card - otherwise called a graphics
card, graphics adapter or video adapter - processes
and renders the graphics output from the computer
to the computer display, and is an essential part of
the modern computer.

Visual display unit

A visual display unit (or monitor) is a piece of
electrical equipment, usually separate from the
computer case, which displays viewable images
generated by a computer without producing a
permanent record.

Keyboard
In computing, a keyboard is an arrangement of
buttons that each correspond to a function, letter, or
number. They are the primary devices of inputting
text.

Mouse
A Mouse on a computer is a small, slidable
device that users hold and slide around to point at,
click on, and sometimes drag objects on screen in a
graphical user interface using a pointer on screen.

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Other components

Mass storage
All computers require either fixed or removable storage for their
operating system, programs and user generated material.
Formerly the 5 inch and 3 inch floppy drive were the principal forms
of removable storage for backup of user files and distribution of software.
Memory Card-a flash card is an electronic flash
memory data storage device used for storing digital
information. They are commonly used in many
electronic devices, including digital cameras, mobile
phones, laptop computers, MP3 players and video
game consoles. Most of these can be diminutive, re-
recordable, and can retain data without power.

USB Flash Drive- is a data storage device that
includes flash memory with an integrated Universal
Serial Bus (USB) interface. USB flash drives are
typically removable and rewritable, and physically
much smaller than an optical disc. Most weigh less
than 30 grams (1.1 oz).

Computer communications
Internal modem card
Modem
Network adapter card
Router
Common peripherals and adapter cards
Headset
Joystick
Microphone
Printer
Scanner
Sound adapter card as a separate card rather than located on the
motherboard
Speakers
Webcam

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LAN Card is a network interface card. This is a
computer circuit board or card that is installed in a
computer so that it can be connected to a network.

Modem - (Modulator-Demodulator) The modem is
a device that allows a given computer to share data
or otherwise a device which let computers exchange
information

USB Universal Serial Bus, a hardware interface
for low-speed peripherals such as the keyboard,
mouse, joystick, scanner, printer and telephony
devices.

Scanner- it is an input device that read text or
illustration printed on paper, translates the
information into a form that a computer can use.

Printer - it is a piece of hardware that produces a
paper copy (also known as hardcopy) of the
information generated by the computer.

BIOS Basic Input/Output System, chip that
controls the most basic functions of the computer
and performs a self-test every time you turn it on.

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Video Camera - camera using videotape: a camera
that records onto videotape

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SELF CHECK 1.1-2
A. Multiple Choice
Direction: Choose the best answer of the given choices. Use a separate
sheet of paper in answering.

1. It is a high end personal computer designed for technical or scientific
applications. Intended primarily to be used by one person at a time, they are
commonly connected to a local area network and run multi-user operating
systems.
A. Work Station C. Laptop
B. Netbook D. Tablet PC
2. It is a small personal computer designed for portability. Usually all of the
interface hardware needed to operate this computer, such as USB ports
(previously parallel and serial ports), graphics card, sound channel, etc., are
built in to a single unit.
B. Netbook D. Tablet PC
3. It is a convergence device that combines the functions of a personal
computer and a digital video recorder.
B. Home theater PC D. Tablet PC
4. It is a hardware specification for a handheld-sized computer (personal digital
assistant) that runs the Microsoft Windows Mobile operating system.
B. Home theater PC D. Tablet PC
5. It is also called mini notebooks or subnotebooks and are a rapidly evolving
category of small, light and inexpensive laptop computers suited for general
computing and accessing web-based applications
A. Netbook C. Work Station
B. Home theater PC D. Pocket PC
6. It is the enclosure that contains the main components of a computer.
A. Mother Board C. Processor
B. Computer Case D. Hard Disk
7. It is the part of a computer which executes software program instructions.
B. CPU D. Hard Disk
8. It is also referred to as systemboard or mainboard, and is the primary circuit
board within a personal computer.
B. CPU D. Hard Disk

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9. It processes and renders the graphics output from the computer to the
computer display.
A. Memory C. Video card
B. CPU D. Hard Disk
10. It is a piece of electrical equipment, usually separate from the computer
case, which displays viewable images generated by a computer without
producing a permanent record.
A. Memory C. Printer
B. CPU D. Monitor

B. Identification
Directions: Identify the following computer components
Use a separate sheet of paper in answering.
1. 2.

3. 4.
5. 6.

7. 8.

9. 10.

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ANSWER KEY TO SELF CHECK 1.1-2
MULTIPLE CHOICE

1. A
2. C
3. B
4. D
5. A
6. B
7. B
8. A
9. C
10. D

IDENTIFICATION

1. Monitor
2. Video card
3. Hard Disk
4. Memory/ RAM
5. Mother Board
6. Processor
7. Keyboard
8. Mouse
9. Printer
10. Scanner

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Structure of Operating System
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to be familiar
with the structure of Operating System.
Introduction
Why do we need an OS?
The primary need for the OS arises from the fact that user needs to be
provided with services and OS ought to facilitate the provisioning of these
services. The central part of a computer system is a processing engine called
CPU. A system should make it possible for a users application to use the
processing unit. A user application would need to store information. The OS
makes memory available to an application when required. Similarly, user
applications need use of input facility to communicate with the application.
This is often in the form of a key board, or a mouse or even a joy stick (if the
application is a game for instance).
SOFTWARE
A screenshot of the OpenOffice.org Writer software
Computer software is a general term
used to describe a collection of computer
programs, procedures and documentation that
perform some tasks on a computer system. The
term includes application software such as
word processors which perform productive
tasks for users, system software such as
operating systems, which interface with
hardware to provide the necessary services for
application software, and middleware
which controls and co-ordinates distributed systems.

Operating Systems.
An operating system (OS) is the software component of a computer
system that is responsible for the management and coordination of activities
and the sharing of the resources of the computer. The OS acts as a host for
application programs that are run on the machine. As a host, one of the
purposes of an OS is to handle the details of the operation of the hardware.
This relieves application programs from having to manage these details and
makes it easier to write applications. Almost all computers use an OS of some
type.

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OSs offer a number of services to application programs and users.
Applications access these services through application programming interfaces
(APIs) or system calls. By using these interfaces, the application can request a
service from the OS, pass parameters, and receive the results of the operation.
Users may also interact with the OS by typing commands or using a graphical
user interface (GUI).
Common contemporary OSs include Microsoft Windows, Mac OS X, and
Linux. Microsoft Windows has a significant majority of market share in the
desktop and notebook computer markets, while the server and embedded
device markets are split amongst several OSs.
Operating system
An operating system (OS) manages computer resources and provides
programmers with an interface used to access those resources.
1. .Microsoft Windows
Microsoft Windows is the collective brand
name of several software operating systems
by Microsoft. Windows 8, the latest client
version in the Microsoft Windows line
Microsoft first introduced an operating
environment named Windows in November 1985
as an add-on to MS-DOS in response to the
growing interest in graphical user interfaces
(GUIsThe most recent client version of Windows
is Windows 7 and Windows Server 2008 R2
which was available at retail on October 22,
2009.

2. Mac OS X
Mac OS X is a line of graphical operating
systems developed, marketed, and sold by Apple
Inc.. Mac OS X is the successor to the original
Mac OS, which had been Apple's primary
operating system since 1984. Unlike its
predecessors, Mac OS X is a Unix-based graphical
operating system.

Mac OS X Snow Leopard Desktop

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3. Linux
Linux is a family of Unix-like computer operating systems. Linux is one of
the most prominent examples of free software and open source development:
typically all underlying source code can be freely modified, used, and
redistributed by anyone.
[33]
The name "Linux"
comes from the Linux kernel, started in 1991 by
Linus Torvalds.
A Linux distribution (Kubuntu) running the KDE 4
desktop environment.
Network Operating System (NOS) Software
software that runs on a server and enables
the server to manage data, users, groups,
security, applications, and other networking
functions.
Network-are multiple computers linked together to
make simultaneous information sharing and
exchange by multiple users.
MAC OS X Server

NOS The network operating system is designed to
allow shared file and printer access among
multiple computers in a network, typically a local area network (LAN), a private
network or to other networks.
The most popular
network operating
systems are Microsoft
Windows Server 2003,
Microsoft Windows
Server 2008, UNIX,
Linux, Mac OS X, and
Novell NetWare.
Sound Device Driver
Installer /
Sound and Audio
Devices A
windows XP
Control Panel
applet, called
Sounds, and
Multimedia in

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Windows 2000, for configuring the systems sound card.

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SELF CHECK 1.1-3
A. Multiple Choice

1. It is a general term used to describe a collection of computer programs,
procedures and documentation that perform some tasks on a computer
system.
A. Hardware
B. Software
C. Utility
D. Application
2. It manages computer resources and provides programmers with an interface
used to access those resources.
A. Operating System
B. Software
C. Utility
D. Application
3. It is one of the most prominent examples of free software and open source
development operating system.
A. Linux
B. Software
C. Utility
D. Application
4. It is a line of graphical operating systems developed, marketed, and sold by
Apple Inc..
A. Linux
B. Mac OS X
C. Windows
D. Application
5. It is the collective brand name of several software operating systems by
Microsoft.
A. Linux
B. Mac OS X
C. Windows
D. Application

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ANSWER KEY 1.1-3
1. B
2. A
3. A
4. B
5. C

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System Configuration / Settings of computer system and devices

Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to be familiar
with System Configuration / Settings of computer system and devices.
System Configuration
System Configuration Utility overview
The System Configuration utility automates the routine troubleshooting
steps that Microsoft Customer Support Services professionals use when they
diagnose system configuration issues. When you use this utility to modify the
system configuration, you can select check boxes to eliminate issues that do
not apply to your configuration. This process reduces the risk of typing errors
that you may make when you use any text editor, such as Notepad. You must
be logged on as an administrator or as a member of the Administrators group
to use the System Configuration utility.

When you use the System Configuration utility, you can easily reset or change
the configuration settings in Windows to include preferences for the following
files and settings:
The System.ini file
The Win.ini file
The Boot.ini file
Programs that are set to load during the startup process (these programs
are specified in the Startup folder and in the registry)
Environment settings
International settings
There are two methods for troubleshooting configuration issues by using the
System Configuration utility. Read each method carefully to understand the
consequences of each method.
METHODS USE IN SYSTEM CONFIGURATION
Method 1: Diagnostic and Selection startup modes
Method 2: System restore

Method 1: Diagnostic and Selection startup modes
Diagnostic startup
Diagnostic startup enables Windows to determine the basic device drivers and
software to load when you start Windows. When you use this method, the
system temporarily disables Microsoft services such as Networking, Plug and
Play, Event Logging, and Error Reporting. Also, you permanently delete all

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restore points for the System Restore utility.

This method is not advisable if you want to save your restore points for System
Restore or if you must use a Microsoft service to test a problem.

Selective startup
Selective startup enables you to select the files and the settings that you want
the computer to load when you restart the computer. Select from the following
options:
Process System.ini File
Process Win.ini file
Load System Services
Load Startup Items
By default, no options are selected. The following actions apply to these
options:
When you select the check box, the configuration file is processed when
you restart the computer.
When you clear the check box, the configuration file is not processed
when you restart the computer.
When the check box is selected, and you cannot select the check box
because it appears dimmed, some items are still loading from that
configuration file when you restart the computer.
When the check box is not selected, and you cannot select the check box
because it appears dimmed, the configuration file is not present on the
computer.
You cannot change the Use Original BOOT.INI option button.
When you clear the Load System Services check box, you disable Microsoft
services such as Networking, Plug and Play, Event Logging, and Error
Reporting. You also permanently delete all restore points for the System
Restore utility. Do not clear this check box if you want to keep your restore
points for System Restore, or if you have to use a Microsoft service to test a
problem.

Change individual file settings
If you know the different settings in each configuration file, you can enable
or disable individual settings in the file that has the tab for that file in the
System Configuration utility. To prevent individual items in a configuration file
from loading when you restart
System.ini and Win.ini options

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The SYSTEM.INI and WIN.INI tabs in the System Configuration utility have
the following options:
Check boxes enable you to enable or to disable an option. To enable an
option so that it loads at startup, select the check box or select the
option, and then click the Select button. To disable an option so that it
does not load at startup, clear the check box or select the option, and
then click the Disable button.
Move Up and Move Down buttons enable you to move through the
different options when you do not have a mouse.
The New button enables you to create a new entry in the System.ini or in
the Win.ini file. Click the button, and type your entry.
The Edit button enables you to edit an existing line in the System.ini or
in the Win.ini file. Click the button, and edit the line.
When a check box is unavailable on the SYSTEM.INI and WIN.INI tabs, the
System Configuration utility temporarily removed the lines.

Note When you click to clear a check box for an item or a line, the Selective
Startup option on the General tab is automatically selected.
Manually extract a file
If you have to fix a corrupted file, extract the individual Windows file from
the CAB files. To do this, follow these steps:
Return to normal startup
After you complete your troubleshooting and fix your configuration, return
to a normal startup.
Method 2: System restore
You can use the System Configuration utility to perform a system restore.
There are three possible restore points:
System checkpoints that Windows schedules
Manual restore points that you specify with the System Configuration
utility
Installation restore points that occur before you install a program or a
service
You can use the system checkpoints or the installation restore points to restore
your computer's settings to a date when it operated correctly. This may also
help determine the cause of the configuration error.

Assigning Resources to Devices
Many devices have fixed resource assignments that cannot be changed.
Most system devices are like this. In addition, it is generally best not to change
(or try to change) the resource settings for standard devices like IDE hard disk

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controllers unless you both really know what you are doing and there is a
compelling reason to change them. The following devices usually have hard-
coded resource settings that cannot be changed: system devices, keyboard,
PS/2 mouse, floppy disk controller, primary IDE controller, video card. Others
can generally be changed, although it makes more sense for some devices than
for others.
There are several different ways that are generally used to set or change
resource settings for devices:
Hardware Settings: Resource assignments on some cards, especially
older ones, is done by hardware on the device itself. This involves
changing the settings of jumpers and switches, usually on the circuit
board of the device, to tell it what resources to use.
Software Configuration Programs: Many newer cards are configured
using special software config programs that come with them.
Plug and Play: Newer devices that subscribe to the Plug and Play
standards can be automatically configured under certain conditions
when used in a machine that supports Plug and Play, with an operating
system that supports it. Plug and Play is an attempt to eliminate the
large amount of work in assigning resources to devices and resolving
conflicts.

Tip: It is always a good idea, once you have your system
configured in a way that makes sense and works for you, to record
the system configuration for future reference

Resource Conflicts and Conflict Resolution
As discussed in several other areas of this section, one of the major
issues with system resources is configuring your system's devices so that they
don't interfere with each other. When more than one device attempts to use the
same resource, the result is a resource conflict.
The Nature of Resource Conflicts
Resource conflicts can manifest themselves in several different ways. Some
conflicts can be very easy to recognize; others can be extremely difficult to find
and correct, because they manifest themselves indirectly, or through symptoms
that may not seem to have anything to do with the device causing the problem.
Here are some of the ways that resource conflicts manifest themselves. Some of
these may be consistent and repeatable, while others may be intermittent:
System hangs or lockups, particularly while using a peripheral device.
(Memory) parity errors on parity-enabled systems.
Noise or other problems from sound cards.

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Junk being printed on your printer.
The mouse pointer hanging and refusing to move, or moving in a
stuttering fashion.
Errors and crashes of applications for no apparent reason.
As you can see, some of these obviously point to a resource problem, but
many do not. For example, system crashes can be caused by many non-
resource-related factors. If your mouse works until you try to use your modem,
well, you can probably figure out what the problem is, or at least where to start
looking. In general, if you just added a new peripheral to your PC and a
resource conflict is indicated, the new device is almost certainly involved
somehow.
Resource Conflict Resolution
If you suspect a resource conflict in your PC, you of course need to resolve
this conflict. This can be easy to do if you know where to start looking, or very
hard if you do not. There are some general steps that can be followed to fix this
sort of problem. In very brief terms the steps are:
Determine what all the devices in the system
are using for resources.
Identify the conflicting devices.
Change the resource settings on one or more
of the devices so they are no longer
conflicting.
Using the Windows XP Control Panel
The Control Panel in Windows XP is where many of
your administrative and configuration tools are
located. Other versions of Windows have a Control Panel as well but we will
focus on Windows XP since that is what the majority of Windows users use. To
get to the Control Panel click on Start and then Control Panel or Start,
Settings, Control Panel depending on what Start Menu you are using.
Now we will go over the functions of the various Control Panel icons so you can
get an idea of what they are for and how you can use them to improve your
Windows experience.
Accessibility Options - Here you can change settings for your keyboard,
mouse, display and sound.
Add Hardware - This will open the Add Hardware Wizard which will search
your computer for new hardware that you have installed when Windows does
not recognize it on its own.
Add or Remove Programs - If you need to install or uninstall any software on
your computer, this is where you will do it. You should always uninstall
software rather than delete it from your hard drive.

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Administrative Tools - This section of your Control Panel is used for
administrative functions such as managing your computer, monitoring
performance, editing your security policy and administering your computer's
services.
Automatic Updates - Here is where you tell Windows how and when to update
itself. You can control whether or not it downloads updates automatically or at
all and when you want them installed or to ask you before installing them.
Bluetooth Devices - If you are using any Bluetooth devices on your computer
here is where you can add, remove and manage them.
Date and Time - This one explains itself. You can set your computer's date,
time and regional settings here.
Display - The display settings allow you to change the way things appear on
the screen. You can adjust items like the screen resolution and color depth.
Here is where you can select your background wallpaper and setup your
screensaver.
Folder Options - This is where you can adjust the way you view your files and
folders from within My Computer or Windows Explorer.
Fonts - The Fonts applet allows you to add, remove and manage fonts on your
computer. It will show you what fonts are installed in your system.
Game Controllers - If you use a joystick, steering wheel or any other type of
game controller you can use this section to add, remove and troubleshoot the
devices.
Internet Options - If you use Internet Explorer for your web browser you will
go here to change settings such for history, connections and security among
other things.
Keyboard - Here you can adjust settings such as how fast the keyboard will
repeat a character when a key is held down and the cursor blink rate.
Mail - The Mail applet lets you adjust your properties for your Outlook or
Exchange email settings.
Mouse - Here you can adjust your mouse setting for features such as double
click speed, button assignment and scrolling. You can also change your mouse
pointers and effects as well as view details about your mouse.
Network Connections - This item is where you can check and adjust your
network connection settings. It will take you to the same place as if you were to
right click My Network Places and choose properties. It will show all of your
active network, dialup and wireless connections. There is also a New
Connection Wizard to help you setup a new connection.
Phone and Modem Options - If you have a modem installed on your system
and use it for dialup connections or faxing you can change the settings here.
The Dialing Rules tab allows you to change settings for things such as dialing a

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number to get an outside line and setting up carrier codes for long distance
and using calling cards. The Modems tab allows you to add, remove and
changed the properties for installed modems. The Advanced tab is for setting
up telephony providers.
Power Options - Here is where you adjust the power settings of your
computer. Windows has built in power schemes for different settings such as
when to turn off the monitor or hard drives and when to go into standby mode.
You can even create your own schemes and save them. The advanced tab
allows you to assign a password to bringthe computer out of standby and tell
the computer what to do when the power or sleep buttons are pressed. If you
want to enable hibernation or configure an attached UPS then you can do it
here as well. This area can also be accessed from the display properties
settings under the Screensaver tab.
Printers and Faxes - This area is where your printers are installed and where
you would go to manage their settings. It's the same area that is off of the Start
menu. There is an add printer wizard which makes it easy to install new
printers. To manage a printer you would simply right click it and select
properties.
Regional and Language Options - If you need to have multiple languages or
formats for currency, date and time you can manage them here.
Scanners and Cameras - Windows provides a central place to manage your
attached scanners and camera and adjust their settings. There is even a wizard
to add new devices to make the process of installing a scanner or camera
easier.
Scheduled Tasks - This item provides the ability for you to schedule certain
programs to run at certain times of the day. For example if you have a batch
file you want to run every night you can set it up here. You can also have it run
a program at any scheduled interval you choose. There is a handy wizard to
help you through the process.
Security Center - The Windows Security Center checks the status of your
computer for the stats of your firewall, virus protection and automatic updates.
A firewall helps protect your computer by preventing unauthorized users from
gaining access to it through a network or the Internet. Antivirus software can
help protect your computer against viruses and other security threats. With
Automatic Updates, Windows can routinely check for the latest important
updates for your computer and install them automatically.
Sounds and Devices - Here is where you can adjust your sound and speaker
settings. The Volume tab has settings to mute your system, have a volume icon
placed in the taskbar and tell your computer what type of speakers you are
using such as a 5.1 system. The sounds tab lets you adjust what sounds occur

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for what windows events. If you need to change what device is used for
playback and recording you can do it under the Audio tab. Voice playback and
recording settings are under the Voice tab. To troubleshoot your sound device
you can use the Hardware tab. This is where you can get information about
your particular sound device.
Speech Properties - Windows has a feature for text to speech translation
where the computer will read text from documents using a computer voice that
you can hear through your speakers. The type of voice and speed of the speech
can be adjusted here.
System - If you have ever right clicked My Computer and selected Properties
then you have used the System feature of Control Panel. This area gives you
information about your computer's configuration, name and network status.
You can click on the Hardware tab to view details about hardware profiles and
driver signing as well as get to Device Manager. The Advanced tab lets you
change settings for virtual memory (page files) and other performance settings.
There is also an area to change startup and recovery settings if needed. If you
want to enable remote access to your computer for Remote Desktop or Remote
Assistance you can enable it here.
Taskbar and Start Menu - This is where you change the setting for your
taskbar and Start menu.
User Accounts - If you need to manage your local computer users then here is
where you need to go. You can add remove users and change the account types
for users who log into your system.
Windows Firewall - This is the same firewall setting described in the Windows
Security Center section.
Wireless Network Setup Wizard - This wizard is used to help you setup a
security enabled wireless network in which all of your computer and devices
connect through a wireless access point.

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SELF-CHECK 1.1-4

A. Multiple Choice

1. Starts Windows in the usual manner.
A. Normal Startup C. Selective startup
B. Diagnostic startup D. Safe Mode
2. Starts Windows with basic services and drivers only. This mode can help
rule out basic Windows files as the problem.
3. Starts Windows with basic services and drivers and the other services and
startup programs that you select.
4. Here you can change settings for your keyboard, mouse, display and sound.
A. Accessibility Options C. Administrative Tools
B. Add or Remove Programs D. Folder Options
5. You can set your computer's date, time and regional settings here.
A. Accessibility Options C. Date and Time
6. Here is where you adjust the power settings of your computer.
A. Power Options C. Date and Time
7. This item provides the ability for you to schedule certain programs to run at
certain times of the day.
A Scanners and Cameras C. Date and Time
B. Add or Remove Programs D. Scheduled Tasks
8. This area gives you information about your computer's configuration, name
and network status.
A. System C. Date and Time
9. If you need to manage your local computer users then here is where you
need to go.
A. System C. User Accounts
10. This area is where your printers are installed and where you would go to
manage their settings.

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A. Printers and Faxes
B. Add or Remove Programs
C. User Accounts
D. Scheduled Tasks

A. True of False
1. Many devices have fixed resource assignments that cannot be changed.
2. Disabling applications that normally run at boot time might result in
related applications starting more slowly or not running as expected.
3. One key to a well-tuned, trouble-free system is making sure it is properly
configured.
4. Resource assignments on some cards, especially older ones, is done by
hardware on the device itself.
5. Newer devices that subscribe to the Plug and Play standards cannot be
automatically configured.

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ANSWER KEY 1.1-4
1. A
2. B
3. C
4. A
5. C
6. A
7. D
8. A
9. C
10. A
B. True of False
1. TRUE
2. TRUE
3. TRUE
4. TRUE
5. FALSE

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LEARNING OUTCOME #1
Install Equipment, Device / System
TASK SHEET 1.1-1
TITLE : Prepare Tools and Equipment needed for Planning and
Preparing for Installation
Performance Objective: At the end of the activity the student should be
able to demonstrate Prepare Tools and Equipment needed for Planning
and Preparing for Installation
Supplies/ Materials : Operating System Software
Equipment: Computer unit
Steps and Procedure:
Safety procedures and practices are observed while Planning and
Preparing for Installation
1. Turn off the computer and all peripherals.
2. Touch an unpainted metal surface on the computer chassis, such as the
metal around the card-slot openings at the back of your computer, before
touching anything inside your computer.
3. Disconnect the computer and peripherals from their electrical outlets.
Doing so reduces the potential for personal injury or shock. Also disconnect
any telephone or telecommunication

Assessment Method : Demonstration and Oral Questioning

CRITERIA
Did you.
Yes No
1. Identified clearly personal protective equipment.
2. Utilized actual tools/device in performing the
demonstration

3. Applied safety precautions during the demonstration.
4. Turn off the computer and all peripherals
5. Applied the OHS of disconnecting computer and
peripherals from their electrical outlets.

6. Disconnect the computer and peripherals from their
electrical outlets by complying on the set standard.

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Compiled by: MYRA R. RAMOS
Revision #00

TASK SHEET 1.1-5
TITLE : Upgrading to Windows XP
able to demonstrate his/her knowledge about System configuration settings
of computer systems and devices

Supplies/ Materials : Computer unit, Operating System Windows XP
Equipment:

Steps and Procedure: Upgrading to Windows XP
1. Insert the Windows XP CD. Select Start > Run.
2. In the Run box, where D is the drive letter for the CD-ROM, type
D:\i386\winnt32 and press Enter. The Welcome to the Windows XP
Setup Wizard displays.
3. Choose Upgrade to Windows XP and click Next. The License
Agreement page displays.
4. Read the license agreement and click the button to accept this
agreement.
5. Click Next. The Upgrading to the Windows XP NTFS File System page
displays.
6. Follow the prompts and complete the upgrade. When the install is
complete, the computer will restart.


Performance Criteria Checklist 1.2-1
Trainees Name: _____________________ Date: ______________________

CRITERIA
Did you.
Yes No
LEARNING
OUTCOME #2

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Revision #00

1. Identified clearly personal protective equipment.
2. Utilized actual tools/device in performing the
demonstration

3. Applied safety precautions during the demonstration.
4. Gave more critical thinking on the personal protective
equipment.

5. Started the computer properly
6. Identified appropriate method to be used in SYSTEM
CONFIGURATION

7. Applied appropriate method to be used in SYSTEM
CONFIGURATION

RUBRICS

Max Points
= 10
1 2 3 4 5 6 7 8 9 10

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Revision #00

Creating
Backup the
Hard Drive

Maintain all
files on
local hard
drive.
Put all data
files in a
single level
directory or
one folder.
Do not use
different
versions of
files

Backup
data
sporadically
to a backup
media (CD,
disk, etc.) or
server.
Differentiate
between
files and
directories*
Use folders
or
directories
with
meaningful
names to
store
related files.

Backup data
periodically to a
backup media
(CD, disk, etc.) or
server.
Apply appropriate
file and disk
management
techniques* (e.g.,
defragment and
rearrange files,
reinstall backup
data)
Determine file
organization*
(e.g., use
appropriate
directory
structures and
names).
Perform
scheduled
systematic
backup
procedure.
Recover, as much
as possible,
erased or
corrupted data.
Demonstrate
knowledge of the
system utilities
used for file
management*
(e.g., change
protection
modes, rename,
delete).
PERFORMANCE CRITERIA CHECKLIST
Title
Trainees Name: _____________________ Date: ______________________

CRITERIA YES NO

Comments/Suggestions:
Trainers Name: ______________________ Date: ____________________

LEARNING
OUTCOME #1

TASK SHEET 1.1-5a
TITLE : Method 1: Diagnostic and Selection startup modes
able to demonstrate his/her knowledge about Diagnostic and Selection
startup modes
Supplies/ Materials : TASK SHEET 1.1-5a (Anti static materials)
Equipment: Computer unit, Operating System Windows XP

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1. Click Start, click Run, type msconfig, and then click OK.
2. On the General tab, click Diagnostic Startup, and then click OK.
3. Restart your computer.
If the problem does not occur, use Selective startup mode to try to find the
problem by turning individual services and startup programs on or off.


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LEARNING
OUTCOME #1

TASK SHEET 1.1-5b
TITLE : Performing Selective Start-Up
able to demonstrate his/her knowledge about Diagnostic and Selection
startup modes
Supplies/ Materials : TASK SHEET 1.1-5a (Anti static materials)

2. On the General tab, click Selective Startup.
3. Select or clear the available settings.
4. Click OK.
5. Restart your computer.
6. Repeat steps 1 through 5 until you find the problem.


LEARNING
OUTCOME #1

TASK SHEET 1.1-5c
TITLE : Change Individual File Settings
able to demonstrate his/her skill in Changing individual file settings
Supplies/ Materials : TASK SHEET 1.1-5c
2. On the General tab, click Expand File.
3. In the File to restore box, type the name of the file that you want to
restore.
4. In the Restore from box, type the path of the Windows XP .cab file
from which you want to restore the file. Or, click Browse From to
locate the Windows XP .cab file.
Note The Windows XP .cab files are stored in the I386 folder on the
Windows XP installation CD.

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5. In the Save file in box, type the path of the folder to which you want
to extract the new file. Or, click Browse To to locate the folder that
you want.
6. Click Expand.
7. In the System Configuration Utility dialog box, click OK. If you are
prompted to restart the computer, click Restart.

LEARNING
OUTCOME #1

TASK SHEET 1.1-5c
TITLE : Change Individual File Settings
able to demonstrate his/her skill in Changing individual file settings
Supplies/ Materials : TASK SHEET 1.1-5c

2. On the General tab, click Expand File.
3. In the File to restore box, type the name of the file that you want to
restore.
4. In the Restore from box, type the path of the Windows XP .cab file
from which you want to restore the file. Or, click Browse From to
locate the Windows XP .cab file.

Note The Windows XP .cab files are stored in the I386 folder on the
Windows XP installation CD.
5. In the Save file in box, type the path of the folder to which you want
to extract the new file. Or, click Browse To to locate the folder that
you want.
6. Click Expand.
7. In the System Configuration Utility dialog box, click OK. If you are
prompted to restart the computer, click Restart.

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LEARNING
OUTCOME #1

TASK SHEET 1.1-5d
TITLE : Method 2: Performing System restore
able to demonstrate his/her skill in Performing System restore
Supplies/ Materials : TASK SHEET 1.1-5d

To perform a system restore, follow these steps:
2. On the General tab, click Launch System Restore.
3. Select Restore my computer to an earlier time, and then click
Next.
4. Calendar dates in bold are possible restore points. Click the most
recent one to view system restore information.
5. Select a system checkpoint or an installation restore point, and then
click Next.
6. Close all other programs.
7. To start the system restore, click Next.
8. Your computer restarts.
9. Repeat steps 1 through 8 until you fix your configuration issue.

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LEARNING
OUTCOME #1

JOB SHEET 1.1-1
TITLE : System Configuration / Settings of computer system and
device
able to Perform System Configuration / Settings of computer system
and device
Supplies/ Materials : TASK SHEET 1.1-5d
To perform a system restore, follow these steps:
Perform the following
1. TASK SHEET 1.1-5a
2. TASK SHEET 1.1-5b
3. TASK SHEET 1.1-5c
4. TASK SHEET 1.1-5d


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EVIDENCE PLAN
Qualification:
COMPUTER HARDWARE SERVICING NC II
Unit of Competency
Install Computer Systems and Networks
Learning Outcomes LO1. Plan and prepare for installation
LO2. Install equipment/device system
LO3. Conduct test
Ways in which evidence will be collected:
[tick the column]
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The evidence must show that the
candidate
1. Prepares and performs installation as indicated
in the plan to ensure that safety measures,
policies and procedures followed.

2. Consults Technical personnel to ensure that
the work are coordinated effectively with others
involved on the worksite

3. Obtains computer systems and network
devices in accordance with the established
procedures and to comply with requirements

4. Determines location where devices and
systems to be installed are based from job
requirements.

5. Determines appropriate materials to complete
the work obtained in accordance with
established procedures and checked against
job requirements

6. Obtains tools, equipment and testing devices
needed to carry out the installation work in
accordance with established procedures and
checked for correct operation and safety

7. Checks preparatory work to ensure that no
unnecessary damage has occurred and that
work complies with requirements

8. Follows occupational health and safety policies
and procedures in installing computer
systems , network devices, and peripherals

9. Installs computer systems, network devices
and peripherals in accordance with the
established procedures and complies with
requirements *

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10. Observes appropriate procedures in installing
computer systems, network devices and
peripherals achieve in accordance with
requirements without damage or distortion to
the surrounding environment and services *

11. Carries out test variations to devices/systems
installation in accordance with the
customer/clients requirements *

12. Responds to unplanned events or conditions in
accordance with established procedures

13. Obtains approval in accordance with
established procedures from appropriate
personnel before any contingencies
implemented

14. Undertakes ongoing checks of the quality of
work in accordance with the established
procedures

15. Checks circuits and systems as being isolated
where necessary using specified testing
procedures

16. Removes parts or connections of the
installation or service in order to conduct the
test stored to protect against loss or damage
and in accordance with established procedures

17. Terminates devices/systems and/or
installation tested in accordance with the
industry requirements

18. Undertakes final inspections to ensure that the
installed devices/systems conforms to clients
requirements *

19. Forwards documents in relation to the test to
appropriate personnel and/or authority in
accordance with requirements

NOTE: *Critical Aspects of Competency
Prepared by: Myra R. Ramos Date: 04/29/14
Checked by: Date:
DEMONSTRATION
Candidate name:

Assessor name:
Qualification: Computer Hardware Servicing (NCII)
Date of assessment:
Time of assessment:
Instructions for demonstration

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The equipment, supplies and materials needed are provided. The
candidate must be able to configure computer systems and networks.
Materials and equipment
Computer systems and networks
- 1 Server
- Peripherals
- 1 Desktop Computers
Materials
- Wires and Cables
- Appropriate Software
- Computer Storage Media
Tools
- Pliers
- Philips screw driver
Equipment/testing devices
- Computer
Personal protective equipment
- Anti-static wrist wrap

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to show if
evidence is
demonstrated
During the demonstration of skills, did the candidate:
Yes No N/A
1. Plans and prepares to ensure OH & S policies and procedures are followed,
the work is appropriately sequenced in accordance with requirements

2. Consults appropriate personnel to ensure the work is coordinated
effectively with others involved on the work site

3. Obtains devices / systems in accordance with established procedures and to
comply with requirements

4. Determines location in which devices / systems are to be installed as from
job requirements

5. Determines location in which devices / systems are to be installed as from
job requirements

6. Obtains materials necessary to complete the work in accordance with
established procedures and checked against job requirements

7. Obtains tools, equipment and testing devices needed to carry out the
installation work in accordance with established procedures and checked
for correct operation and safety

8. Checks preparatory work to ensure no unnecessary damage has occurred
and complies with requirements

9. *Installs devices / systems in accordance with requirements, without
damage or distortion to the surrounding environment or services

10. Installs variation to devices / systems is carried out in accordance to
customer/client requirements

11. Terminates devices / systems and connected in accordance with
requirements

12. Responds unplanned events or conditions to in accordance with established
procedures

13. Obtains approval in accordance with established procedures from

14. Undertakes on-going checks of the quality of the work in accordance with
established procedures

15. Checks circuits and systems as being isolated where necessary using
specified testing procedures

16. Removes parts or connections of the installation or service that in order to
conduct the test are stored to protect against loss or damage and in
accordance with established procedures

17. Responds unplanned events or conditions to in accordance with established
procedures

18. Obtains approval in accordance with established procedures from

19. *Tests devices / systems and/or installation to determine whether it
conforms to clients requirements

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20. Returns parts, and/or connections removed for the purpose of testing to
pre-test conditions in accordance with established procedures

21. Undertakes final inspections to ensure the installed devices / systems
conforms to requirements

22. Forwards documentation in relation to the test to appropriate personnel
and/or authority in accordance with requirements

23. *Conducts final inspections to ensure the installed devices / systems
conforms to clients requirements

The candidates demonstration was:
Competent Not Yet Competent
Trainees Name and signature:
Date:
Trainers Name and signature:
Date:

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QUESTIONS
Questions to probe the candidates underpinning
knowledge
Satisfactor
y response
Yes No
E tension/Reflection Questions

What if you were not following the steps in checking the computer networks
and systems? What will happen to the networks and systems?

What if you are using pliers instead of crimping tool in crimping the RJ45?

Safety Questions
What precautions must you taken when equipments/tools you receive your
trainers is defective?

What safety equipment and clothing should you use when configuring the
computer system and networks?

Contingency Questions
What would you do if the electrical supply in your work area is ON/OFF?

How do you avoid once you ware anti-static wrist wrap?

Infrequent Events
If one of the auto voltage regulator (AVR) is e plode, what action would you
take?

What would you do if one of your co-trainee hit on the by pulling
fluorescent Lamp?

Rules and Regulations
What is the regulation thats covers in disposal of ink cartridges?

What check are required by the manufacturer to in the proper operation of
the Computers?

The candidates underpinning knowledge
was:
Competent Not Yet
Competent
Feedback to candidate
General comments [Strengths / Improvements needed]
Candidate
signature:
Date:
Assessor
signature:
Date:

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SUGGESTED ANSWERS FOR ORAL QUESTIONING:

1. Cant access to remote computer, printer and internet
2. The UTP wire you make not function.

1. Tug-out the equipment/reports to the trainer
2. Anti-Static suit, Anti-static wrist wrap.

1. Shut down the main Switch
2. Electrostatic discharge that can damage the electronics parts inside the
computer.

1. Shut down the main Switch/use fire e tinguisher to control the fire.
2. Give a first Aid.

1. R.A. 6969
2. Manufacturers manual

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Performance Test
Specific Instruction for the Candidate
Qualification Computer Hardware Servicing (NCII)
Unit of Competency Configured Computer Systems and
Networks
General Instruction:
Given the materials/equipments in Configuring Computer Systems
and Networks the trainee enable to configure computer systems and
networks base on the Job Requirements.(Allotted Time: 3 hours and 30
mins.)
Specific Instructions:
1. Gather instruction and relevant materials.
2. Prepare the materials.
3. Prepare and plan in accordance with standards operating
procedures.
4. Install computer system and networks
5. Diagnose and troubleshoot computer system
6. Inspect all the peripherals are properly inspected.
7. Shared files are located and opened a document in the computer.
8. Maintain computer system and networks.
9. Accessed file has been printed.
10. Accomplish Report Properly

TABLE OF SPECIFICATION

Objectives/Con
tent
area/Topics
Knowledge Comprehension Application # of items/
% of test
Follow OHS
policies and
procedures in
8

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line with job
requirements
Use appropriate
personal
protective
equipment and
follow OHS
policies and
procedures.

8

Obtain and
check tools,
equipment and
testing devices
needed for
configuration of
computer
systems and
networks for
correct
operation and
safety

2

Obtain
materials
necessary to
complete the
work in
accordance with
established
procedures and
checked against
job
requirements.

6

TOTAL 10 8 6 24

WRITTEN TEST

Name
Date
Qualification :
Units of Competency :

TEST I. MULTIPLE CHOICE

1. It is a tool used to hold the small sensitive parts of
computer.

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___________

a. Tweezers
b. Cable tie
c. Long nose Plier
d. Screw drivers

___________

2. A device made glass with handle, to e aggerate or
to increase the apparent size of an object.
a. Multi tester
b. Soldering iron
c. Magnifying glass
d. Cable tie

___________

3. It is an instrument used by technician for measuring
current, voltage and resistance.
a. Multi tester
b. Soldering iron
c. Magnifying glass
d. Cable tie

___________

4. It is a tool used for cutting and trimming of connecting
wires or terminal leads in the circuit board.
a. Tweezers
b. side-cutter pliers
c. Long nose Plier
d. Screw drivers

___________

5. It is a tool used to join two or more metal conductors
with the
support of soldering lead melted around it.
a. Multi tester
b. Soldering iron
c. Magnifying glass
d. Cable tie

___________

6. It is a material used to organize wires and cables used in
connecting computers to avoid tangling.
a. Soldering iron
b. Magnifying glass
c. Cable tie
d. manuals

___________

7. These are the materials that are used in saving data and
providing backup for your files such as diskette, compact disc,
flash drives and memory cards.
a. computer storage

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b. RAM
c. USB
d. ROM

___________

8. It is a piece of hardware that plugs into an e pansion
slot in
your computer.
a. Adapter
b. USB port
c. Printer port
d. VGA cord

___________

9. It is a reference material that provides you instructions
for
certain operation or task.
a. Reference book
b. Manuals
c. Module
d. journal

___________

10. It is a tool used for holding, bending and stretching
the lead of electronics component and connecting
wire.
a. Tweezers
b. Cable tie
c. Long nose Plier
d. Screw drivers

Test II Direction: A. Direction: Read carefully each statement below.
Place T on the line if the statement is TRUE. Place F if the statement is FALSE.
______1. Before doing anything, listen to your teachers instruction to prevent
accidents or any unwanted events that may occur on your workplace.
______2. Work on computer when you are wet because you might get
electrocuted.
______3. Avoid playing or running while inside the room.
______4. Always wear personal protective equipments (PPE) like coverall, shoes
with rubber sole, anti-static wrist strap, etc.

_______5. Ask for assistance from your teacher when it comes on dealing with
computer devices.
_______6. Applying safety measure when handling tools and equipment are
necessary to avoid certain damages.

______7. Remove internal devices of the computer when it is turned on.

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______8. Be sure not to mi electronic components and water.

Test III. Direction. ARRANGE THE STEP IN MAKING CABLE

______1. Remove the outmost vinyl shield for 12mm at one end of the cable (we
call this side A-side).
______2. Arrange the metal wires in parallel (refer the each section's wire
arrangement table). Don't remove the shield of each metal line.
______3. Set the RJ45 connector (with the cable) on the pliers, and squeeze it
tightly.
______4. After you made it, you don't need to take care of the direction of the
cable.
______5. Insert the metal wires into RJ45 connector on keeping the metal wire
arrangement.
______6. Make the other side of the cable (we call this side B-side) in the same
way.

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ANSWER KEY
I. MULTIPLE CHOICE

1. A
2. C
3. A
4. B
5. B
6. C
7. A
8. A
9. B
10. C

Test II. True or False
1. T
2. F
3. T
4. T
5. T
6. T
7. F
8. T

TEST 3

1. 1
2. 2
3. 4
4. 6
5. 3
6. 5

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MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
Issued by:
Page 25 of 84
Revision #00

FORM 4.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary
data or information which is essential in Computer Hardware
Servicing. Please check the appropriate box of your answer to
the questions below.

CAN I? YES NO
Basic Competencies
1. Participating in workplace communication
1.1. Obtain and convey workplace information?
1.2. Complete relevant work-related document?
1.3. Participate in workplace meeting and discussion?
2. Work in a team environment
2.1. Describe and identify team role and responsibility?
2.2. Describe work as a team member?
3. Practice career professionalism
3.1. Integrate personal objectives with organizational
goals?

3.2. Set and meet work priorities?
3.3. Maintain professional growth and development?
4. Practice occupational health and safety procedures
4.1. Identify hazards and risks?
4.2. Evaluate hazards and risks?
4.3. Control hazards and risks?
4.4. Maintain occupational health and safety awareness?
1. Applying quality standards
1.1. Assess the quality of received materials?
1.2. Assess my own work?
1.3. Engage in quality improvement?
2. Perform computer operations
2.1. Plan and prepare for tasks to be undertaken?
2.2. Input data into computer?
2.3. Access information using computer?
2.4. Produce output/datd using computer system?
2.5. Use basic functions of a web browser to locate
information?

2.6. Maintain computer equipment and systems?
3. Performing mensuration and calculation
3.1. Select measuring instruments?
3.2. Carry out measurements and calculation?
3.3. Maintain measuring instruments?
4. Preparing and interpreting technical drawing

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
Issued by:
Page 26 of 84
Revision #00

CAN I? YES NO
4.1. Identify different kinds of technical drawings?
4.2. Interpret technical drawing?
4.3. Prepare/make changes on electrical/electronic
schematics and drawings?

5. Using hand tools
5.1. Plan and prepare for tasks to be undertaken?
5.2. Prepare hand tools?
5.3. Use appropriate hand tools and test equipment?
5.4. Maintain hand tools?
6. Terminating and connecting electrical wiring and
electronics circuit component

6.1. Plan and prepare for termination/connection of
electrical wiring/electronics circuits?

6.2. Terminate/connect wiring/electronic circuits?
6.3. Test termination/connections of electrical
wiring/electronics circuits?

Core Competencies
1. Installing computer systems and networks
1.1. Plan and prepare for installation?
1.2. Install equipment/device system?
1.3. Conduct test?
2. Diagnosing and troubleshooting computer system
2.1. Plan and prepare for diagnosis of faults of computer
systems?

2.2. Diagnose faults of computer systems?
2.3. Repair defects in computer systems and networks?
2.4. Test systems and networks?
3. Configuring computer systems and networks
3.1. Plan and prepare for configuration?
3.2. Configure computer systems and networks?
3.3. Inspect and test configured computer systems and
networks?

4. Maintaining computer systems and networks
4.1. Plan and prepare for the maintenance of computer
systems and networks?

4.2. Maintain computer systems?
4.3. Maintain network systems?
4.4. Inspect and test configured/repaired computer system
and networks?

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
Issued by:
Page 27 of 84
Revision #00

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
Issued by:
Page 28 of 84
Revision #00

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MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
Issued by:
Page 29 of 84
Revision #00

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MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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LEGEND: FIRE EXTINGUISHER
EXIT/ENTRANCE
TRASH CAN

MAINTENANCE SCHEDULE
COMPUTER
AREA
CBT WORKSHOP LAYOUT
PLAN

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
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TECHNOLOGY


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BLANK TEMPLATE # 2 EQUIPMENT MAINTENANCE SCHEDULE
EQUIPMENT TYPE
EQUIPMENT CODE PC 1234
LOCATION

ACTIVITIES

MAN-
POWER
Schedule for the Month of June
Daily Every
Other
Day
Weekly Every
15
th

Day
Monthly Remarks
1. Inspect the setup of
the computer, Be sure
that the area is dry and
no spilt liquid or nearby.

2. Check the stability of
the computer and
keyboard.

3. Check power cords
and cables. Check
connections.

4. Wipe dust and remove
unnecessary objects
that will obstruct the
use of the computer.

5. Turn on AVR/UPS
and then turn on the
computer.

6. Use the computer
properly. Avoid
downloading from
unrecognized /unsafe
sites.

7. Before using external
hard or flash discs, scan
and clean using anti-
virus.

8 After using be sure to
close the
document/program and
eject it.

9. Properly shut down
the computer when not
in use.

1o. Turn off the
AVR/UPS after shutting

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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down the computer.
11. Return the mouse
and keyboard to their
proper place after use.

12. To protect the
desktop computer, cover
it if available.

13. Update anti-virus.
14. Apply
defragmentation.

15. Remove unnecessary
files

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
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COMMUNICATIONS
TECHNOLOGY


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INSPECTION CHECKLIST
Blank Template No. 4 : MAINTENANCE INSPECTION CHECKLIST
Equipment Type : Desktop Computers
Property Code/Number: PC-03-2013
Location : Practical Work Area
Person-In-Charge : MYRA R. RAMOS
Inspected by :
Date of Inspection :

YES NO INSPECTION ITEMS
Are computer case clean and check?
Are keyboard clean and check?
Are LCD/CRT Screen clean and check?
Are Heat sink clean and check?
Are RAM clean and check?
Are Power supply clean and check?
Are motherboard clean and check?
Are cables inside the computer clean and check? Bundles?

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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WASTE SEGREGATION PLAN
Type of Waste
Action to be taken
Person
Responsible

Schedule Biodegradable Non-
Biodegradable
Papers Recycle Trainees Every other
day
Peripherals parts Recycle/reuse Trainees Quarterly

Prepared by:

MYRA R.RAMOS

MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


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PURCHASE ORDER

MOGPOG NATIONAL COMPREHENSIVE HIGH SCHOOL
Capayang, Mogpog, Marinduque

SUPPLIER: CHEDRIX STORE AND GENERAL MDSE. P.O.No. __________________
Address : Napo, Sta Cruz, Marinduque Date: ____________________
Mode of Procurement: __________________
Gentleman:
Please furnish this office the following articles subject to the terms and condition contained herein:

Place of Delivery: MNCHS CAPAYANG, MOGPOG Delivery Term:_____________
Date of Delivery: Payment Term: _____________

Item No. Unit Qty. Description Unit Cost Amount
1 box 1 5.5 mm2 7550.00 7550.00
2 boxes 2 3.5 mm2 thnn wire 4200.00 8400.00
3 box 3 2.0 mm2 tw wire 2800.00 8400.00
4 pcs 100 pvc wire 1/2 100.00 10000.00
5 pcs 200 c-clamp 1/2 4.50 900.00
6 pcs 50 junction box 45.00 2250.00
7 pcs 50 utility box 35.00 1750.00
8 gross 1 wood screw 750.00 750.00

40,000.00

(Total Amount in Words) Forty Thousand Pesos Only

In case of failure to make the full delivery within the time specified above, a penalty of one-tenth (1/10) of
percent for everyday of delay shall be imposed.

Very Truly yours,

ROSALIA B. MAPACPAC
PRINCIPAL
(Authorized Officer)
Conforme:

(Signature over Printed Name)
Date: ____________

Funds Available:

RHONA M. MARASIGAN
(Designated Bookkeeper)

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NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


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COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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MOGPOG
NATIONAL
COMPREHENSIVE
HIGH SCHOOL

INFORMATION
and
COMMUNICATIONS
TECHNOLOGY


Document No.
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INFORMATION
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COMMUNICATIONS
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