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RelianceOne Family Special Card

Policy & Discount details






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Dear Colleague,
It gives us great pleasure to announce the launch of our RelianceOne Family Special card. It is a
special privilege card specially for the members of the Reliance Family.
The Family Special card gives you attractive discounts, so you can save thousands of rupees
each year, when you shop in Reliance Retail stores across India. It also works as a RelianceOne
Loyalty card, so you earn Loyalty points. You can also load money as a pre-paid and experience
convenient cashless shopping.
We believe it will go a long way in future strengthening the bond that all of us share.

Happy Shopping!!
Best Regards,
Team Reliance Retail












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Table of contents

1. Objective.3
2. Discount Policy.3
3. Discount Card: RelianceOne Family Special Card3
4. RelianceOne Family Special Card acceptance process.4
5. Discount Process.4
6. Discount Schemes by Formats for the year 2012-13 5
7. Purchase limits for Discount Entitlement..8
8. Additional Features of Family Special Card..8
9. Family Special card process.9
10. Discount Visible on Rconnect / ESS / Iconnect..10
11. FAQs.12
12. RelianceOne Family Special card Customer Care....15










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1. Objective:
To create a sense of pride and ownership amongst employees by extending employee discount
to all employees within the Reliance Group, for shopping in Reliance Retail stores.
To instil in employees a feeling of being valued by the organisation, thus resulting in better
retention of people and enhancement of productivity levels
To encourage employees to shop from our own network
To develop and nurture a sense of belonging and loyalty towards the organisation
Increase footfalls and thereby sales / RGM for the company

2. Discount Policy :
Employees will be eligible for additional discount on the RRP (Reliance Retail Price) net of
promos/ discounts as offered to other retail customers.
The benefit under this Scheme is available only to the employee / full time consultant /
fixed term employee / associates, till the time he/she is on the rolls of the Company.
The discount policy as well as the discounts will be reviewed twice a year. The revised
discount policy will be updated and communicated.
Discount may be different across the formats and it may be different by products. Digital
might have different discounts between Mobiles/Electronics. The discount may vary based
on the Store / city / state etc. according to the festivals / seasons.
Exclusions - Scheme may not cover and may exclude the items which are on liquidation,
stock clearance and / or during EOSS (Apparel / Footwear / Furniture etc).
In case of any dispute, RRs decision shall be final and binding.

3. Discount Card: RelianceOne Family Special Card:
The employee discount will be given only through RelianceOne Family Special Card.
You will be given the Family Special card by your HR of your location.
To be eligible for discount, at the time of billing, the Cardholder and / or his/ her family /
friend who is making the purchase has to produce this Card at the Cash Counter & ensure
that the cashier swipes this card.
If the card is not swiped at the cash counter while shopping, no discount will be possible
later on.



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4. RelianceOne Family Special Card acceptance process:
To activate the RelianceOne Family Special card the employee has to acknowledge the
receipt of the card in R-Connect. The procedure for the acceptance of card is given as:

Open your Rconnect/ESS/Iconnect-> Family Special card-> Reliance card->click on
acknowledgement.

Please check the card number in Rconnect/ESS/Iconnect. If it is correct and matches
with the physical card given to you, then click on acknowledgement.

Once you press on acknowledge, your Family Special card gets activated.

You can also send sms as given below to 09773339556 to activate your card.
If you are on the rolls of Reliance Retail Group of Companies or Infotel, then you will
sms rrlefc last4digits of the card. If you are on the rolls of Reliance Industries Group of
Companies, then you will sms rilefc last4digits of the card.

E.g. If your card number is 2299121100533892 and you are on the rolls of Reliance
Retail Group of Companies, then you will sms rrlefc 3892 to 09773339556. If you are
on the rolls of Reliance Industries Group of Companies, then you will sms rilefc 3892
to 09773339556.

You are supposed to give SMS from your official (registered in Rconnect/ESS/Iconnect)
mobile number. If you have not been allotted office mobile number you can register
your personal mobile number sending email to your respective HR/Store manager and
then send the SMS.

You will receive the confirmatory message. In case of any error please refer to the FAQs.

If the Family Special card number in Rconnect/ESS/Iconnect doesnt match with the
physical card / or in case of any issue with the sms process, please escalate it to your HR
colleague.

5. Discount Process:
The discount will be CASH-BACK discount, wherein the discount will be credited to the
Family Special card after 24 hours of shopping.
The discount so credited can be redeemed while purchasing the next item in any of the
formats.
Discount will be credited to the Family Special card in the form of Bonus points,
calculated as given below :
a. If an employee purchased apparels worth Rs. 1000/-
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b. If the discount % for apparels category is 10%
c. The Bonus points credited to employee Family Special card will be as below :
Discount = 1000*10% = 100
Bonus Points = Discount / 0.7, i.e. 100 / 0.7 = 142.86
So, 142.86 Bonus points will be credited to the Family Special card.

Bonus points accumulated on the Family Special card can be redeemed as money at
Cash counter during the next purchases (after 24 hours), calculated as given below :

a. If Bonus points on the Family Special card are 142.86
b. While redeeming these Bonus points at the cash counter for the next purchases,
the following conversion will happen :
Money redemption = Bonus Points * 0.7
142.86* 0.7 = Rs. 100
Please note :
a. The discount will be calculated & credited to the Family Special card, only if the
Family Special card has been swiped while shopping.
b. The Family Special card can be used only if it is activated by acknowledgement
on RConnect / ESS/Iconnect.
c. No back-dated discount calculations based on store invoices.
d. No manual calculations it would be discount as calculated automatically by
DSS, based on category discount % approved by the business format. This is final.
e. You can note from your Rconnect/ESS/Iconnect on the basis of the calculations
done.

6. Discount Schemes by Formats for the year 2012-13:
The following discount schemes have been agreed with the formats :

Value Format :
Category Discount Products Covered Rationale for Discount Slab
1 2 % Selected Food segments
like FnV, Dairy, Staples
and selected CDIT
products like IT and
Telecom products
These are very low margin products like
FnV, Sugar, Oil, Ghee, Milk etc
CDIT products as given below :
IT & Telecom products
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2 5 % All Other Food e.g.
Processed Food, Bakery,
Beverages, Wellness
products, Confectionery
/ Snacks, Frozen, Non
Food FMCG
*These are low margin products; hence
the discount offered on these products
should be a nominal discount.
*Entertainment, Home appliances and
accessories in all digital products.
3 10 % Apparel, Footwear,
Home, Lifestyle and all
Other Products
Apparel, footwear, Furniture, Lifestyle
Products (including imitation jewellery)
and others including Furnishing,
Luggage and General Merchandise.

There would be no discount on Baby / Infant Food, BWS (Beer, Wine & Spirits) and Fine
Jewellery.

Sahakari Bhandar/SB Pharma/SB Mart :
Same as Value Format.
Digital /Digital Express:








Discount also available on most of the Apple products.

Footprint :
Employee discount of 10%
Trends :
Employee discount of 10%
Description Discount Percentage
Entertainment 5%
Home Appliances 5%
Enhancement
(accessories of all digital
products)
5%
Productivity (in all IT and
Telecom products)
2%
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Hamleys :
Employee discount of 5%

Delight :
Employee discount of 5%

Living :
Employee discount of 10%

TimeOut :
Description Discount
Percentage
Gaming Hardware, Storage Devices, Stationery,
Watches, Fragrances, Gifts, Cosmetics, Fashion
Jewellery, Enhancement
3%
Gaming Software, Luggage, CDIT accessories
(Headphones/Earphones, Speakers/Docking
Stations), Entertainment - Magazines
5%
Books, Music & Movies, Toys, Sporting Goods &
Fitness Equipment, Hardlines, Magazines - Others
10%

TimeOut Club Card discounts will not run in conjunction with the Employee Family
Special Card points, which will mean TimeOut club Card and Family Special Card
discount cannot be availed together.
On prebooking of books that give out heavy discount, so there would be no discount on
Family Special card.
Certain items would have 1% discount, which we are already deeply discounted, eg.
Bharat Ek Khoj.

AutoZone / Automotive products in VF stores :
Automotive Category within Mart/Super /Fresh Stores / in AutoZone Standalone stores

a) 2 % discount on tyres
b) 5 % discount on all other products
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Please note that the discounts will vary from time to time.

7. Purchase Limits for Discount Entitlement :
The maximum purchase limit up to which an employee will be entitled to discount is given
below :

Category Products Covered Purchase Limit pa
1 Food (KVI items)
100,000 pa
2 All Other Food e.g. Processed
Food, Beverages etc. and Non
Food FMCG
3 Apparel, Footwear and Lifestyle
Products and all Other Products
* Jewellery is not a part of this
discount
200,000 pa
3 CDIT, Automotive & Living 500,000 pa

8. Additional Features of Family Special Card:
Loyalty Points:

In addition to the Discount, the employee will also be eligible for the loyalty points,
based on the loyalty policy of the participating format. For every Rs. 100, 1 loyalty
point is credited.
Currently loyalty will accrue at all the formats except at Digital and Sahkari Bhandar.
Loyalty points will be credited to the Family Special card as given below :

a. If an employee purchased apparels worth Rs. 1000/-
b. If the format (e.g. Trends) has the policy of giving loyalty points, then loyalty
points will get credited to the Family Special card.
c. As per the loyalty policy, for every Rs. 100 purchase, 1 loyalty point is credited.
The Loyalty points for the example a. will be calculated as below :
Loyalty Points = 1000 * 0.01 = 10

Loyalty points accumulated on the Family Special card can be redeemed as money at
Cash counter during the next purchases (after 24 hours), calculated as given below :
a. If Loyalty points on the Family Special card are 10
b. While redeeming these Loyalty points at the cash counter for the next
purchases, the following conversion will happen :
Money redemption = Loyalty Points * 0.7
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i.e. 10* 0.7 = Rs. 7
Note: Please verify the points in your ESS/Rconnect/Iconnect before redeeming.

Pre-paid card
The RelianceOne Family Special card can also be used as pre-paid card where you
can load your money and can use in purchase from Reliance Fresh, Super and Mart
only.
The maximum amount that can be loaded is Rs. 5,000/- at one time. The money can
be loaded in any of Reliance Fresh, Super and Mart stores.
Prepaid card can be re-loaded. Maximum outstanding balance on the prepaid card is
50,000/-.
Lost, stolen or damaged cards will have to be hotlisted and balance would be
transferred in new card no. (Please see point no. 12)
This balance in the card is valid for 12 months from the date of loading or last
transaction, whichever is later. Please use up the card balance within these 12
months.
Prepaid Balance can be checked at Store or by calling up the Customer Care
Numbers. (Please see point no. 12)

9. Family Special Card process :
How to get new card
The Family Special card will be part of the ID Card process, so that all new joinee
employees get this card alongwith their ID Card.
Existing employees will get their Family Special card from their location HR.

If I lose card, then what
In case of damage or loss of card,
a. Please login to your ESS/RConnect/Iconnect and deactivate your card.
This process would also automatically request for a new Family Special
card for you. The de-activated card cannot be mis-used by anyone.
b. In case you are not able to access ESS/RConnect/Iconnect, you can also
de-activate the card by calling the customer service numbers. However
you would need to apply for replacement card through Rconnect/
ESS/Iconnect.
c. Once you get the new Family Special card, after activating, you can link
the earlier card or transfer points from that card to the new card, by
writing to the customerservice@ril.com.


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On Separation from the Company :
On separation from the Company,
a. The benefit i.e. the discount on shopping by using the Family Special card
will stop.
b. The Family Special card needs to be surrendered to HR, as part of the
final settlement process.
c. Employee can transfer the points accumulated on Family Special card to
his/her existing / new Reliance One Loyalty card.

10. Discount Visible on RConnect /ESS/IConnect :
The discount will be CASH-BACK discount, wherein the discount will be generally
credited to the Family Special card after 24 hours of shopping. In some cases there could
be delays if the transfer of the data from the store is delayed due to technical issues.
The discount so credited can be redeemed at any point of time from any of the reliance
retail stores as mentioned in point no. 6.
Discount will be credited to the Family Special card in the form of Bonus points.
The Bonus points will be visible on ESS/Rconnect/Iconnect as given below :

Transaction Date Customer No. Store Location City Bonus Points
07-10-2012 2299345678903456 6016-Flamez Mall DHANBAD 177.43
17-09-2012 2299111222333345 1152-SECTOR-22 B GURGAON 2.32

When the employee clicks on 177.43, he/she will get the details of purchases by
format/category as well as the discount / bonus points earned, as given below.

Transaction
Date
EMP Card No.
Store
Location
City
Category
Description
Total
Spend
Discount
Amount
Bonus Point =
Discount / 0.7
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-32-
COSMETICS
181 18.1 25.86
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-65-IT
SPARES
51 1.02 1.46
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-66-AUTO-
SERVICE
53 5.3 7.57
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-67-AUTO
- SPARE
PARTS
59 2.95 4.21
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-14-DAIRY 254 5.08 7.26
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07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-18-
STAPLES
258 5.16 7.37
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-14-DAIRY 26.56 0.53 0.76
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-64-HA
SPARES
89.23 4.46 6.37
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-19-HOME
CARE
560 56 80
07-10-2012 2299345678903456 6016-Flamez
Mall
DHANBAD 2-20-
PERSONAL
CARE
256 25.6 36.57

Please note that the details given above are only pertaining to the discounts earned & not the
entire bill details. Hence this may not tally with the shopping invoice.

The current balance of total points and last three months aggregate points can also be checked
by clicking on Click here, which would be updated after 48 hours.

Total Points Accumulated till date. 371.93
Total Points Redeemed till date. 0
Points Balance as on date. 371.93

Last 3 months aggregate points detail:
Sr.
No
Month Card No. Card
Type
R1
points
Employee
Discount
Points
Other
Bonus
Points
Total Points
Accumulated
Total Points
Redeemed
1 Nov-2012 2299121100523901 Family
Special
Card
6.02

101.54 0 107.56 0
2 Dec-2012 2299121100523901 Family
Special
Card
14.12 155.71 0 169.83 0
3 Jan-2013 2299121100523901 Family
Special
Card
5.31 89.23 0 94.54 0
Total 25.45 346.48 0 371.93 0

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11. FAQs:
1) Who is eligible for the Employee discount scheme?
This scheme is available to all active Reliance company employees.
2) What are the discounts that I get on my Family Special Card? Are there any spend
limits?
The card entitles you to discount in the participating Formats of Reliance Retail. The
discount varies from Format to Format and also varies across categories and ranges from
2% to 10%. Please refer to ESS/RConnect/Iconnect for the latest list of participating formats,
discount slabs & spend limits in each category.
3) Are there any monthly charges or fees for this card?
No, the card is free of cost for Reliance Employees and there are no monthly charges for it.
4) Are there any documents required for me to get my Discount card?
No, there are no documents required for the Discount card. Just your ID card.
5) Can I get more than one Discount Card?
No, each employee is entitled to get one Discount card only.
6) How do I get to know that my Family Special card has been linked to my Employee ID?
You can check the Family Special card # on your RConnect/ESS/Iconnect under link Family
Special Card.
7) I have received SMS reply saying invalid card then what to do?
Possibly the last four digits of the card which you have typed is not matching with the
physical card. If it is not matching send it again with the correct number otherwise check
your ESS/Rconnect/Iconnect and confirm that the Family Special Card number displayed
matches with the physical card number. If the card number does not exist, please contact
your HR/ Store Manager.
8) I have received SMS reply saying mobile is not registered then what to do?
It may be possible that your mobile number is not registered. Please contact your respective
HR/ Store Manager. After which re-send the SMS for activation.
9) I already have a Reliance One Card; do I need a new card to avail of this scheme?
Yes, you require the new RelianceOne Family special card which is different from the
RelianceOne card. Discount in the store is available only if you swipe the RelianceOne
Family Special card.

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10) I have some points on my Reliance One Card; how do I transfer them to RelianceOne
Family Special card?
Please get your existing RelianceOne Card linked to your new Family Special card by writing
to customerservice@ril.com.
11) How can I use this discount card?
You have to just give it to cashier at the time of billing so that he/she can swipe it &
discount will get credited to your card after 24 hours.
12) Will the discount be applicable on the MRP or RRP of the product?
The discount is applicable on the final billing price after any promo/discount being offered
on the product.
13) If there is a Promo running on a product, how will the employee discount be calculated?
Please see the below example for clarity on discount calculation:

MRP of Cola (subject to 5% employee discount) 100
Promo (already configured) say 15% off -15
Net payable by a consumer (non-employee) 85
Employee Discount @ 5% (5% of 85)
Employee Discount is credited to Family Special
Card in the form of Bonus Points
-4.25
Net cost to an employee 80.75


14) What is the validity of the discount card?
The card is valid till you are an employee of any Reliance group company.
15) I have started using my Family Special Card in the Store, how do I get to know that I am
getting my Discount Points?
The discount gets credited to your Family Special card after 24 hours of the shopping done.
You can check these discount points on ESS/RConnect/Iconnect the next day. In some cases
there could be delays if the transfer of the data from the store is delayed due to technical
issues.

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16) Can I check earned points at store?
Yes, you can check your points at the Loyalty desk.
17) Can my Friends and Family Members use the Family Special Card?
Yes, the Family Special card can be used by your family members and friends to avail the
discount.
18) How do I get to know my Transaction / Bonus Point summary, and how much of my
Discount Limit is still remaining?
To know about your Transactions or the Bonus Points that you have earned, as well as
limits, please visit the Family Special Card link on your ESS/RConnect/Iconnect account.
Alternatively, you can also check the same by calling our Customer Care number as
mentioned on the back of the Card.
19) What do I do if I am not receiving the Promotional Messages and Special Offers on my
Family Special Card?
Please write to customerservice@ril.com to update your latest email ID and mobile number
so that you can start receiving these promotional offers.
20) What do I do if I lose my Family Special Card?
Like your employee ID, you need to preserve your Family Special card as it can be misused.
In case of a card loss, please call our customer care numbers immediately to hotlist the Card
and login Rconnect/ESS/Iconnect to request for a new Family Special card. Your old card will
be blocked and you will be issued a new card. You can link or transfer the bonus points
from the lost card to the new card, by writing to the customerservice@ril.com .
21) What happens if there is more than one employee living within the same family?
All employees are entitled to separate Discount cards as per policy & all are eligible to use
it.
22) Can I continue using the Family Special card even after I change my job?
The Family Special card is meant only for the active Employees of Reliance Group
companies. The family special card has to be surrendered while separating from the
Company. The separating employee can transfer the bonus point accumulation to his/her
personal Reliance One loyalty card.




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12. RelianceOne Family Special card Customer Care :
For any Complaints / Feedback regarding the program, or in order to find out more about
their account:
Customer Service contact number:
Phone numbers: 1800 102 - 7382 (Airtel)
1800 233 - 7382 (BSNL/Reliance)
022 40176400 (STD charges Apply)
Customer Service E-Mail ID:
Write to: customerservice@ril.com