Student: Tressan Rhooms

Colbourne College
ID#: COL1076
Lecturer: Mr. Francis
Date: July 3, 2014
Rationale
The sole purpose for doing this research was to help a client understand the hinderances
preventing his existing business from growing and succeeding within the business industry; To
help this client develop effective and efficient plans for meeting his companys goals while
clearly understanding the interrelationship between the business processes and business
functions and the implementation of operational plans, quality, health and safety systems. The
research was also to help the client develop the skills needed to design and implement
operational systems to improve the effectiveness and efficiency of his business. The research
also helps the researcher to gain additional knowledge and experience in undertaking new and
innovative business ventures in how to manage business activities within businesses to achieve
results.
The research was done by designing plans which promote goals and objectives for each
department that can help businesses with little or no advertising technique to achievie their
objectives, identify the different environmental factors which influence the marketing decisions in
these businesses, evaluate the output of the process and quality gateway of the finish product,
and report on the implications of the proposed changes within RJE Enterprise.
Marcus Maxwell, the client and owner of RJE Enterprise has asked us to prepare a
management report, showing the interrelationship between the different processes and function
within his company, and the important elements for good strategic management and leadership
decisions and how to implement these decisions within his company so that growth can take
place.
The reason for this was to build creative management ideas that will drive performance and
improve productivity for RJE Enterprise, and help Marcus understand that business research
and good management leadership is the key in making positive and flexible decision for the
companys growth. Businesses must carry out market research in its environment in order to
know the strength, weaknesses, opportunities and threats of its competitors in order to make
effective decisions for the business and gain a competitive advantage.
Objectives of the research:
To evaluate the interrelationship between the different processes and functions of RJE
Electronics Enterprise.
To formulate and design plans which promote goals and objectives for own area of
responsibility within RJE Electronics Enterprise
To determine if carrying out work activities will meet the operational plan through
effective monitoring and control of RJE Electronics Enterprise.
To recommend improvements which align with RJE Electronics Enterprise objectives
and goals

To implement appropriate systems to achieve objectives in the most efficient way, on
time, to budget and meeting RJE Electronics Enterprise standard of quality.





Background of Taiqwan Management Firm
Taiqwan Management Firm is a firm that is dedicated to the growth of small businesses both
local and internationally. The firm has been built on expertise in the field of management and
good leadership in business decision-making and a wide range of experience. The firm is
engaged in business research to study and analyze new and existing organizational problems
and finding solutions to critical problems that hinder businesses from growing and succeeding.
The firm also advises clients on how to undertake business ventures and make good strategic
decisions in managing their business activities within the work place. This involves creating
solution to problems, increasing capital and developing effective plans for meeting goals.
The firm is fully funded by founder and former CEO, Kaia Taylor. Ms. Taylor is an asset to the
company, she has undertaken more than 53 small businesses over 15 years, and developed
them to be successful businesses.
Since Taiqwan Management firm was established in 2000, the firm has become one of the
leading firms in management services in Jamaica and the Caribbean. The firm is one of
Jamaicans finest and innovative firm locally. It has abecome trusted advisor in marketing
strategy for clients locally and abroad.
Ms. Taylor has developed business forums and seminars throughout the world to help small
businesses be creative so that they can be successful and profitable


Context of RJE Electronics Enterprise
RJE Electronics Enterprise is a family run private limited company established in 2008. The
business specializes in electronic projects development systems. In 2012 RJE Enterprise
drastically downsized due to a variety of strategic problems the business faced.
Marcus Maxwell learnt about the down fall of RJE Electronics Enterprise and saw an opportunity
to develop the company into a more marketable business, and agreed to continue the familys
business, bringing with him a think-tank team. His first task was to improve the companys
performance by giving RJE Electronics Enterprise a better image. RJE Electronics is now
owned and operated by Marcus Maxwell with a staff of thirty including managers, accountants
and engineers. The Company is located at 32 Clock Tower Plaza in Half Way Tree,
Kingston10.
The company's core product areas include safe systems, nurse call systems for hospitals and
smart card access for integrated purposes. RJE Electronics has an array of products and
services that are reliable, high-quality products and solutions to consumer safety such as
Surveillance System, Access Control System, Fire Alarm System, Multi-Apartment Video Door
Phones, Video Door Phone, Intruder Alarm Systems, Fingerprint Locks and Remote Managed
Services (RAM) using the power of Cloud.
Problems RJE Electronics Enterprise faces.
Inadequate Resources
Poor management system
Lack of training in Information Technology
Slower response rates through consultation and understanding of client needs and
requirements and stakeholder management
Low market share and decrease in profit margin
VISION of RJE Electronics Enterprise
To be the company consumers trust the most
To Protect what consumers value the most

Mission of RJE Electronics Enterprise
RJE Enterprise missions is to provide safety to customers by continuously developing and
delivering / offering new technologies, innovative products, solutions and delightful services,
by keeping its commitments to customers, and nurturing the channel partners by providing
profitable avenues of growth' fulfilling responsibilities to shareholders by achieving
consistent growth in value and adhering to fair practices in all its dealings with employees
and business partners.
Key to Success
In accomplishing RJE Electronics Enterprise mission they must:
Deliver comprehensive security solutions to customers under one roof, helping them
save both time and money, while emerging among Jamaicas most preferred one-
stop security solutions providers.
Manage activities within the company and make good strategic decision which will
provide the company with a cutting edge to serve customers efficiently.
Deliver world-class performance which will helped RJE Electronic build a strong
brand name, which is synonymous with security both locally and internationally.
Deliver the best-in-class products whenever our customers needed them. This will
helped RJE Electronic carve out a relationship of trust and customer loyalty with
them.
Create programs to train staffs.
Hire a team of Trained & experienced Engineers & Management Professionals who
have a successful track record of running and leading large Electronic Companies.
Put a dedicated team of thirty Vigilance Officers operating in three shifts at the
Command Centre constantly supervising all activities of the operations.
Continuously monitor and back up all data on Cloud-based IP servers. These can
be retrieved, whenever necessary, to help RJE Electronic serve customers better.
With the introduction of Cloud-based solutions, expand the network by establishing
a strong Command Centre.
IV. Methodology
The type of research conducted was a qualitative research. A qualitative research is the
collecting, observation and interpretation of word data (Kotler and Armstrong, 2006).
Secondary research was used to gather information. The reasons for this research are that its
easy accessible, fast, and theres enough time to gather information. Therefore in using
secondary resources it occupies a large number of spaces.
Primary research such as interviews were also conducted to build a strong foundation for the
research. In using primary research there is enough flexibility, enough time, its reliable, and it
give a wide range of respond to questions ask. On the other hand an interview can be costly
and time consuming.
The Interviews were conducted with three customers, the manager of RJE Enterprise and
PERT organization. Five Questions were asked to each person to find out how the business
functions, the day-to-day operation and the effectiveness of these operations. All interviewee
was told that the interview conducted will kept confidential.
IV.I Limitations
There was an availability of information as a limited factor because:
Lack of participation from customers.
Organization privacy
Difficulty getting an interview with managers
IV.II Assumptions
It was assumed that the service offer by RJE Electronics Enterprise was very slow and werenot
flexible enough in their operations. Dependability was also very low. This means that the
company is not delivering their product at a faster rate based on the demand of the product and
services. Hence customers are dissatisfied with their service.


References
Book
Kotler and Armstrong, P and G, 2006. Marketing Principle. 5th ed. USA: Pearson education.