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1.) What is housekeeping?

HOUSEKEEPING - refers to the management of duties and chores involved in the


running of a household, such as cleaning, cooking, home
maintenance, shopping and bill pay. These tasks may be performed by the household
members, or by other persons hired to perform these tasks.
2.) What are the two types of housekeeping?
INSTITUTIONAL HOUSEKEEPING - applies to housekeeping maintenance in
commercial lodging establishment like hotels, resorts, inns and apartels.
DOMESTIC HOUSE KEEPING - refers to housekeeping maintenance in a house. It
covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas
within the house.
3.) What are the 5S?
5S - is the name of a workplace organization method that uses a list of
five Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. Transliterated or
translated into English, they all start with the letter "S".
1. Seiri (
?
, sort)
Remove unnecessary items and dispose of them properly
Make work easier by eliminating obstacles
Reduce chance of being disturbed with unnecessary items
Prevent accumulation of unnecessary items
Evaluate necessary items with regard to dept/cost/other factors.
2. Seiton (
?
, straighten or streamline)
Arrange all necessary items in order so they can be easily picked for use
Prevent loss and waste of time
Make it easy to find and pick up necessary items
Ensure first-come-first-serve basis
Make work flow smooth and easy
Can also be translated as "set in order"
3. Seiso (
?
, shine)
Clean your workplace completely
Use cleaning as inspection
Prevent machinery and equipment deterioration
Keep workplace safe and easy to work
Can also be translated as "sweep"
4. Seiketsu (
?
, standardize)
Maintain high standards of housekeeping and workplace organization at all times
Maintain cleanliness and orderliness
Maintain everything in order and according to its standard.
5. Shitsuke (
?
, sustain)
To keep in working order
Also translates to "Self-Discipline" meaning to do without being told

4.) Give at least 10 housekeeping terminology?
Housekeeping Terminology

Mini bar A fixture in modern guestrooms, this is a miniature refrigerator stocked with
juices, liquor, and snack for the convenience of guests.

Murphy bed This refers to a bed that folds up into the walls and looks like a bookshelf
or cupboard when folded away, being named for a leading manufacturer of such beds. It
may also be called a Sico bed (after another leading manufacturer of foldaway or wall
beds)

Nightstand A nightstand is a small stand or cabinet designed to stand beside a bed
or elsewhere in a bedroom, as a place to put anything likely to be required during the
night; also called night table.

Operating Budgets These forecast the expense and revenues for the routine
operations of the hotel during a certain period.

Operating expenses Those cost that the hotel incurs in order to generate revenue in
the normal course of doing business.

Operating supplies The items essential to day-to- day housekeeping operations,
including guest supplies and cleaning supplies.

OOO Out of Order is the status of a guestroom that is not rentable because it is being
repaired or redecorated.

OPL On premises laundry. An in house area in the hotel where linen and uniforms are
washed dry-cleaned and pressed.

On change room A room in need of housekeeping service before it can be registered
to an arriving guest.

Open section A group of rooms that is not part of a room section for cleaning
purposes.

Porch A covered approach to the entrance of a building.

Pat stock / par number A multiple of the standard quantity of a particular inventory
item that must be on hand to support daily, routine housekeeping operations.

Par level The standard number of each inventoried item that must be in hand to
support daily, routine housekeeping operations.

Performance standards The quality level that employees performance is required to
meet.

Productivity standards The quantity of work expected to be completed by each
department employee.

Pre-Opening Budgets These budget allocate resources for opening parties,
advertising, initial generation of goodwill, liaisons and PR. Pre-opening budgets also
include the initial costs of employees salaries and wages, supplies, crockery, cutlery
and other such items.

Pick up rooms Rooms from the open section assigned to different GRAs to balance
out the workload.

Queen size bed A queen size bed has the dimensions 5 ft 6 in x 6 ft 6 in.

Room assignment sheets The room assignment sheet indicates the rooms that the
particular GRA has to service, giving their status as indicates in the daily work report.
The sheet also lists any pick up rooms that the GRA has to service, apart from the
rooms in his/her section.

Room status discrepancy A situation in which the housekeeping departments
description of a rooms status differs from the room status information with the front
office.

Room status report A report that allows the housekeeping department to identify the
occupancy or condition of the propertys rooms. It is generated daily through a two-way
communication between housekeeping and front office.

Refurbish To give a new look to a room by re-decorating, renewing soft furnishings,
and possibly changing the carpet and touching up the furniture.

Room section A group of 15-16 guestrooms reasonably contiguous to each other.

Runners In this context, lengths of matting made of synthetic or natural fibers, placed
at entrances to prevent dirt and dust from entering the building. ( Another use of the
term runner in housekeeping is for a person who is charged with the duty of conveying
orders from housekeeping department to the staff on guest floor ).

Safety stock level The number of purchase unit that must always be on hand in case
of emergencies, damages, delays in delivery and so on.

Service directory This is a booklet in which the services offered to guests by the
hotel are listed, along with the intercom numbers to reach the relevant departments.

Skipper A room status that indicates the guest has left the hotel without making
arrangements to settle his/her account.

Sleeper A room status means that the guest has settle his/her account and left the
hotel but the front office staff have failed to update the room status.

Studio bed this is dual purpose bed that is used as divan in the daytime and converts
into a bed in the night after the removal of bolsters and covers.

Swab cloth A soft, absorbent cleaning cloth used for wet cleaning work, such as for
wash basin, baths, and so on.

Sani-bin These are small metal or plastic containers with lids, kept in toilets for
collection of soiled sanitary towels.

Surveillance equipment Equipment such as CCTVs (Closet circuit televisions) that
help to closely observe suspicious activities and persons.

Scanty baggage A room status indicating a room assigned to guest with small, light
and few pieces of luggage that could be carried away without obviously indicating a
departure, should a guest walk out with them.

Soft water Water in which the level of dissolved calcium and/or magnesium is below
60 ppm.

Soiled linen Dirty and stained linen that required laundering.

Spotting The specialized function of stain removal carried out by skilled personal
called spotters, using appropriate equipment and stain-removal agents.

Stain A spot or discoloration left on fabrics from contact with and absorption of foreign
substances.

Sorting The process of separating soiled linen into different categories: those
requiring dry-cleaning and those that should be laundered under different conditions,
such as whites and colored. In other words, sorting is governed construction and the
amount and kind of soil.

Stock taking The physical verification of inventory items by counting up stocks of all
items at periodic intervals. Stock taking is also termed conducting inventory .

SWB Salaries, Wages and Benefit.

Timeshares vacation interval hotels. These involve individuals purchasing the
ownership of accommodations for a specific period of time, usually one or two weeks a
year. These owners then can occupy the unit during that time. Owner may also have the
unit rented out by the management company that operates the hotel.

Tent cards Hotel publicity cards in the shape of tents placed in guestrooms.

Terrazzo Flooring which consists of marble, granite and other decorative chips set in
cement.

Turn down service A special service provided by the housekeeping department in
which a room attendant enters the guestroom early in the evening to re stock supplies ,
tidy the room and turn down the covers on the bed in preparation for the night.

Tooth glass A glass placed on the vanity unit as a guest supply and used for gargling
or to keep the guests toothbrush, dentures, or other similar items in.

Water closet Sanitary fitting consisting of the toilet bowl and the cistern.

Vanity area A unit comprising a wash basin and mirror, surrounded by flat area where
soap, dental kits, saving kits, and tooth glasses are kept.

Vacant The status of a room in which no guest has slept the previous night and which
is not yet occupied.

Wi-Fi Wireless fidelity. This is an amenity provided nowadays by world class hotels.
Wi fi enables guests to access a wide range of information, applications, and computing
resources without connectivity problem.

Zero base budgeting Zero base budgeting refers to hiring employees while taking
into account the actual occupancy for a specified period of time.
5.) Make a large and small housekeeping organizational chart.
LARGE


SMALL

6.) What is the different of Hotel and Motel?
The difference between a motel and a hotel is that Motels are roadside lodging
and that people dont usually stay at a motel for weeks or even days while hotels
are located near or in the cities and the design are far more different compared to
motels. A guest may stay at a hotel for more than a week or even longer on
pleasure, business or some other reasons. Hotels normally offer gym, Jacuzzis,
restaurants, pools, cable televisions, room services, internet connectivity and
some other luxuries. The first feature distinguishing a motel and a hotel is their
architectural design. Motels normally have packing lots that face the door of the
rooms which an individual wants to use. This is not the case with hotels, since
most of them have separate packing lots that may be far or near the rooms'
doors.






NAME: MA.CRISTELA TABUENA PAMILAGA
TRAINOR: MR. JOHARRY MENDOZA
HK- HOUSEKEEPING

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