CHAPTER 1

1. INTRODUCTION TO THE ORGANIZATION

Telekom Malaysia Berhad (TM) is the largest integrated information and communication group
in Malaysia, with the total workforce of 27,257 employees. It was established in 1946 as
Telecommunications Department of Malaya and was later privatized in 1987. With the total
revenue of RM 9.99 Billion in 2012, TM is among one of Asias leading telecommunication
companies. As the largest integrated information and communication group in Malaysia as on the
list below:
A. Services
i. Voice Service Access : Homeline, Businessline, CDMA, ISDN, Centrex
ii. Value Added Services : Infoblast, BB Phone, Voicemail, TollFree 1300/1800, 600
Premium Services
iii. Prepaid Services: i-Talk
iv. Conferencing Services : Audio Conferencing, Video Conferencing, Audio with Data
Conferencing
B. Products
i. Broadband (Consumer) :UniFi VIP, Streamyx, TM WiFi, Streamyx Wireless,
(CDMA/EVDO)
ii. Broadband (Business):UniFi Biz, Business Broadband,Direct
In-Building Broadband Service
(IBS)
INTERNET VAS
Global Roaming
iShield Plus
Online Guard Plus
Virus Shield & Anti Spamming
DATA SERVICES
MANAGED NETWORK
IPVPN Premier
IPVPN Lite
IPVPN Value
MANAGED CONNECTIVITY
DLL Digitaline 1 (DG)
DLL Wideband (DQ)
DLL Broadband (BLL)
VSAT Premier
VSAT Classic
VSAT Value
Hyperband
METRO.Ethernet
GEOMATICS
AVLS (Automatic Vehicle Location)
SmartMap
Navigation System
Application Service
Webmail
Content Services
HyppTV
Hypp.tv
Hypptunes
Voice Services
PSTN Minutes
Interconnect Minutes
Wholesale VoIP
Access Services
High Speed Broadband (Access)
Service
Payphone Access
Digital Subscribers Line (DSL)
Wholesale
DSL Resale
Backhaul Services
High Speed Broadband (Transmission)
Service
Wholesale Ethernet
Managed Bandwidth
Optical Bandwidth
Interconnect Bandwidth
Wholesale Internet Access
Domestic Transit Access
IP Wholesale
Infra Services
Tenancy Services
Infrastructure Sharing
RETAIL BUSINESS
Wholesale Business
Global Business
Government Segment
VOICE SERVICES
Bilateral Voice Services
Wholesale Voice Services
PSTN
VoIP
International Value Added Services
Global Voice Solutions
ISDN Hubbing
International Freephone Services
via VoIP
DATA SERVICES
Global Ethernet Services
Global Ethernet Virtual Private
Line (EVPL)
International Ethernet Private
Line (IEPL)
International Bandwidth Services
International Private Leased
Circuit (IPLC)
Bandwidth Transit
Bandwidth Backhaul
Bandwidth Interconnection
Global VSAT
IP Services
IP Transit
VPN Services
Global IPVPN
Value Added Services
Managed Security Services (MSS)
Managed Firewall Services
Managed Intrusion Prevention System
(IPS)
Managed Anti Virus Services
Managed Content Filtering Services
Bandwidth Management Services
Public Key Infrastructure Services
Infra Services
Managed Hosting Services
Managed IPVPN

TM delivers an enhanced customer experience through innovation and customer service quality
improvements. Its milestone in 2008 was the high speed broadband (HSBB) project with the
signing of Public-Private Partnership Agreement with the Malaysian government and actualized
in 2010 by the launch of Unifi, TMs high speed broadband. To date, Unifi has over 100,000
subscribers.