DATE:

TO: __________, President of Hospital Supply Division

COPY: __________, Vice-President of Oak Brook Medical Systems, Inc.
FROM: __________, Vice-President of Hospital Supply Division
RE: Communication Issue

This memo addresses some of the areas in which improvements appear possible in the Hospital
Supply Division, which has recently come under my management. Since taking this position 90
days ago I have observed, taken notes and discussed activities assigned to the Director of Strategic
Planning in my division and have found she is a very effective strategic manager. She has brought
$40 million to our division. Jacqueline Harris, however has communication problems, which have
noted by her co-workers, prevented the expansion of her responsibilities and thwarted her
advancement.
I would like to recommend that Jacqueline meet with me to discuss her future. She has the
potential of being a superior section, yet has managed to alienate many of her co-workers by her
insensitivity to their problems and feelings. She appears to be unaware of her overwhelming
assertiveness and blames her stagnant position in the company on her colleagues, including myself,
whom she says are prejudiced against her and of her race. This is a very delicate situation and one
which I believe can be corrected.
I would like to suggest training Jacqueline to take a higher corporate responsibility by sending
her to a series of sensitivity workshops and communication classes. I thing that she is highly
intelligent, willing to advance in learning, sensitivity and appreciation of her skills, would take
advantage in this opportunity, I intend to propose this solution and these steps to train for senior
management in a meeting with her, and would hope for your approval of this and the following:
It has been pointed out to me and I am in of the lack of women and minorities in management
position in my division and feel that not only would it be a good personal relations plan, but it will
be a wise move on the part of the company to institute a policy to support the advancement,
through business and communications education, of all genders and races into the management
area. As we may hope to avoid future suits concerning gender and racial-related hiring practices
and policies, I believe it would be a good idea to institute a program of training future managers. I
would also solve cultural diversity problems which have been noted in my division. Many other
corporations have such a policy concerning educational prophylaxis and I feel it would be to our
advantage.
Thank you for hearing me out on this crucial problem which I believe needs attention.
____________
Vice-President of Hospital Supply Division

______

Dear Employees of Hospital Supple Division
As a new officer in your administration, I would like commend you on the hard work and
dedication to Oak Brook Medical Systems which I have ___ in each one of ____
With this letter I am proposing an offer to any employee of Oak brook Medical Systems -
Hospital Supply Division (OBMS-HSD) the possibility to train for senior management which
includes workshops and communication classes.
All these actions are aimed to minimize conflicts among employees and co-workers.
In case if you have desire to pass trainings or any questions dont hesitate to contact.


_________
Vice-President of Hospital Supply Division