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INTRODUCTION ABOUT THE COMPANY

Thomas Cook (India) Ltd is the leading integrated travel and travel related financial
services company in the country offering a broad spectrum of services that include Foreign
Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and
E-Business.

In 1881, Thomas Cook started its India operations, with its first office being set up in
Mumbai. As it expanded its horizons across the subcontinent, the Company came to be
known as Thomas Cook Overseas Ltd. And on 21st October 1978, it was christened Thomas
Cook (India) Ltd, only to make its first public issue in February 1983. In the year 2000, the
Group commenced its operations in Mauritius and also acquired the Sri Lanka business
from Thomas Cook Overseas Ltd, UK. In 2006, Thomas Cook (India) Limited acquired LKP
Forex Limited and Travel Corporation (India) Pvt. Ltd. (TCI). In May 2012, Thomas Cook
Group plc, UK (the erstwhile parent) sold its investment in Thomas Cook (India) Limited
(TCIL) to Fairbridge Capital (Mauritius) Limited (Fairbridge). Fairbridge made an open
offer to the non-promoters and post August 14, 2012, TCIL is part of Fairfax Group, Canada.
In Feb 2013, Thomas Cook (India) Ltd acquired 74% in Ikya Human Solutions.
In March 2014, Thomas Cook (India) Ltd acquired a 23.23% interest in Sterling Holiday
Resorts India Ltd.


TCILs footprint currently extends to over 235 locations (including 15 airport counters) in
99 cities across India, Mauritius & Sri Lanka and is supported by a strong partner network
of 114 Gold Circle Partners and 165 Preferred Sales Agents in over 136 cities across India.

Thomas Cook (India) Limited is promoted by Fairfax Financial Holdings Limited through its
wholly-owned subsidiary, Fairbridge Capital (Mauritius) Limited. Fairbridge is responsible
for the execution of acquisition and investment opportunities in the Indian subcontinent on
behalf of the Fairfax family of companies.





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BUSINESS OF THE COMPANY

Thomas Cook (India) Limited offers a range of products and services including Outbound
travel, Inbound travel, Domestic travel, MICE, Corporate Travel Management, Foreign
Exchange, Travel Insurance, Visa & Passport Services and Centre of Learning (travel &
tourism education & training vertical). Customers of the company

CUSTOMERS OF THE COMPANY

The customers of the company are all those who wants-
To Purchase and Sale foreign exchange in accordance with RBI rules and regulations
To buy Foreign Currency Bank Notes in all major currencies
To buy Travellers Cheques in all major currencies.
To buy Pre-Paid Cards
To buy Foreign Currency Drafts
To avail Wire Transfers service
To avail Cash Advances against international credit cards.
To buy Leisure Travel, Inbound and Outbound packages
To buy Travel Insurance
To avail services like Visa and Passport
To buy Domestic and International Ticket

AWARDS AND RECOGNITIONS

2012-2013

Centre of Learning, the education and training vertical of Thomas Cook (India)
Limited, has been honored with the prestigious South Asia Top Performing IATA
Authorized Training Center 2013 certification, by the highly reputed International
Air Transport Association (IATA), for the second consecutive year.
Thomas Cook (India) Ltd was also selected Retailer of the Year Leisure & Holidays
by ET NOW 2013
Thomas Cook (India) Ltd has been honored with The Most Trusted Brand in
Services award by The Brand Trust Report, India study 2012 and voted Favourite
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Specialist Tour Operator at the Cond Nast Traveller Readers' Travel Awards 2011
& 2012
Thomas Cook (India) Ltd.s leisure travel inbound has bagged 3 prestigious awards
Special award for endeavors in launching New Tourism Products & Exemplary
Performance, Tour Operator Promoting Niche segment other than Adventure &
MICE and Award of Excellence: Best Tourism Promotion Publicity Material.

2011-2012

Recognized as a "Superbrand" 2012-2013 by the consumers for excellence in travel
services .
Travel Corporation (India) Limited (TCI) won 'Best Inbound Operator' at the Travel
Agents Association of India Travel Awards 2012
Travel Corporation (India) Ltd (TCI), a 100% subsidiary of Thomas Cook (India) Ltd
was awarded the third position for 'Outstanding Performance' as an 'Inbound Tour
Operator Category-I' by Smt. Pratibha Patil.


2010-2011

TCIL won the Award for Continuous Innovation in HR Strategy at Work, and the
Award for Innovation in Career Development, 5th Employer Branding Awards 2010-
2011, Employer Branding Institute.

2009-2010

TCIL bagged the 'Best Tour Operator' by CNBC Awaaz Travel Awards 2009 for the
second time in a row.
They won 'Best Forex Company in India' by CNBC Awaaz Travel Awards 2009.

2008-2009

During this period TCIL received 3 awards:
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Best Travel Agency - India for the year 2008 by TTG Asia - Part of Pacific Asia Travel
Association (PATA).'Best Tour Operator' by CNBC Awaaz in 2008.Best Outbound
Tour Operator in the 4th Hospitality India & Explore the World Annual International
Awards 2008.

2005-2006

TCIL were the Best Inbound & Outbound Tour Operator Awarded by Hon'ble
Minister for Tourism & Culture, Ms. Ambika Soni. They also received the ABCI
Award for Best Annual Report & Newsletter.

2004-2005

This period saw many award functions. TCIL won:
Best Travel Agency Award, 2005, by The Pacific Asia Travel Writers Association
(PATWA)PATA Gold Award, 2005, by Pacific Asia Travel Association (PATA) for
Marketing in the category of Industry Tour Operator / Travel Agent.
Best Technology Award, 2005 by Galileo Express Travel & Tourism Award.
Excellence in Financial Reporting in Service Sector; by The Institute of Chartered
Accountants of India.
Malaysia Airlines Gold Award presented to Thomas Cook (I) Ltd. for Outstanding
Sales Achievement 2004-05.
Qantas High Flyer Award 2004-05 to Thomas Cook (India) Ltd.
Award Appreciation Thomas Cook (I) Ltd. 2004-05 by Sri Lankan Airlines.

2003-2004

In this year Thomas cook made winning their habit. The trophy rack included:
Best Travel Agency- India, by TTG Asia, part of Pacific Asia Travel Association
(PATA) program. (Won the award consecutively for the last 5 years).
Galileo Express Travel & Tourism Award for "Most Innovative Marketing Campaign
by a Tour Operator
."Incredible India National Tourism Award 2003-04 by Government of India for
outstanding performance as Tour operator / Travel agents.
Dun & Bradsheet Award, among 500 top Companies for corporate performance.
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Malaysia Airlines Gold Award presented to Thomas Cook (India) Ltd. Mumbai, for
Outstanding Sales Achievement 2003-04.
Golden Peacock Award for Excellence in Corporate Governance 2003 (Winner), by
Institute of Director for Ethical Business Practices. Award for Outstanding
Contribution to Passenger Sales- 2002-03, by Air India.

2001-2002

Yet another year, yet another list:
Golden Peacock Award 2002 (Runners up).
Award for Excellence in 2001, by Lufthansa.
Gold Award for Outstanding Sales Achievement 2002, presented by Malaysia
Airlines.
Outstanding Performance Award, in recognition of outstanding contribution for the
year 2001-02, by Jet Airways.
Special Achievement Award 2002 awarded to Thomas Cook Insurance Services.Ltd.
in recognition of outstanding performance and support during the year 2001- 02 by
Tata AIG General Insurance Company Limited.
Top Passenger Agent Award 2001-02, by Singapore Airlines.

2000-2001

Thomas Cook won the Award for Outstanding Performance in Passenger Sales
Western India (2000-01) by Air India.

COLLABORATIONS OF THE COMPANY

Year Collaborations
1978 Conversion of the branch office into a private limited company
2005 100% acquisition by Dubai Financial (LLC) of TCIM
2006
100% acquisition of Travel Corporation (India) Limited by Thomas Cook
(I) Ltd.
2007 Merger of LKP Forex with Thomas Cook (India) Limited
2008 Acquisition of 74.9% stake by Thomas Cook UK and TCIM in Thomas
Cook (I) Ltd.
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2011 Signed an agreement for marketing and distribution of borderless
prepaid multicurrency foreign exchange cards.
Incorporation of TC Visa Services (India) Limited in Maharashtra, a
wholly Owned Subsidiary of Travel Corporation (India) Limited, which is
a 100% Subsidiary of the Company.
2012 Acquisition of 76.81% stake by Fairbridge in Thomas Cook (India)
Limited from Thomas Cook UK and TCIM and subsequent announcement
of open offer Incorporation of Thomas Cook Lanka (Private) Limited, a
100% Subsidiary of the Company
Launch of Borderless Prepaid Multicurrency Foreign Exchange Card

2013 Acquisition of 74.85% stake by Thomas Cook (India) Limited in IKYA
Human Capital Solutions, a human resources solutions company.


SWOT ANALYSIS

Strengths
A leading position
Brand image
A high service quality
Diversified travel offerings
Best offers strategy
A multi-channel strategy
A competent team
Weakness
Poor work atmosphere
Lack of proper functioning of CRM
practices
Lack of proper training to new
employees

Opportunities
Customer base can be enlarged
CRM practices can be implemented
efficiently
Advances in technology and cheaper
access to internet creates demand
for online bookings facilities
Threats
Competition is growing day by day
Recent large losses
Economic down-turn caused by a lack
of consumer confidence



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ORGANIZATIONAL STRUCTURE

BOARD OF DIRECTORS




MANAGING DIRECTOR - MADHAVAN MENON



























EXECUTIVE DIRECTOR FINANCE
VINAYAK PUROHIT
PRESIDENT & HEAD OF HUMAN RESOURCES
PRASANTH NAIR
PRESIDENT & HEAD OF
FOREIGN EXCHANGE
PARAG MEHTA
PRESIDENT & HEAD OF LEGAL
& COMPANY SECRETARY
RAMBHAU KENKARET

PRESIDENT & HEAD OF
TRAVEL BUSINESSES
NALINI GUPTA
PRESIDENT & HEAD OF
E-COMMERCE/ INTERNET SERVICES
AMITABH PANDEY
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DEPARTMENTAL STRUCTURE


VICE PRESIDENT
ASSISTANT VICE PRESIDENT
MANAGER
ASSISTANT MANAGER
EXECUTIVES