CURRICULUM VITAE

Mark Fraser
Current Position:
IT Systems Engineer

Personal Details

Address: 18 Chapel Grange Tel: 07961799798

Newcastle upon Tyne
NE5 5NF

Date of Birth: 20 September 1971 Status: Married

Nationality: British Driving License: Full

Email: Mark_fraser_ne5@hotmail.com

Education
BTEC National Certificate in Computer Studies

RSA NVQ Certificate in Information Technology

RSA NVQ Diploma in Information Technology

Professional Qualifications/Experience
MCP - Implementing & supporting Microsoft Windows NT Workstation 4.0

MCP - Implementing & supporting Microsoft Windows NT Server 4.0

MCP - Implementing & supporting Microsoft Windows NT Server 4.0 Enterprise.

Compaq Accredited Technician servicing Desktops/Workstations & Notebooks

Compaq Accredited Technician servicing Servers

ASE - Compaq Accredited Systems Engineer (NT4)

Relevant courses recently completed

70-290 Managing & Maintaining a Microsoft Windows Server 2003 Environment

70-270 - Installing, Configuring, and Administering Microsoft Windows XP Professional

Overview
An experienced Senior Systems Engineer who possesses real world experience of supporting and
implementing Windows 2000/2003 servers and Windows 2000 and XP Professional desktops. I possess
good communication and user support skills and can converse with all levels of personnel. I have proven
skills in building, supporting and administration of server and desktop environments within a field based
and technical helpdesk role.

Career History/Assignments

Enterprise Network Group September 2003 – Present

Title: Senior System Engineer (Field Based)

Enterprise Network Group is a London based IT service provider that offers a wide range of IT
Technologies, services and solutions for blue chip and corporate clients both in the UK and world
wide.

System Engineer duties involved the implementation of a wide range of IT solutions including:

HP server implementation & configuration – Needs Analysis, Site surveys,

Auditing

2nd / 3rd line technical helpdesk support

Systems Management – Insight Manager

Microsoft Windows 2000/2003 Server – AD, Group Policy, implementation, admin & support
Compaq Proliant server builds ie W2000/2003

Proliant server upgrades, rack installations, Raid configurations

W2000/XP Desktop builds/ Rollout Projects & Support

VPN client installation & configuration (software & router’s)

Citrix Client installation, Configuration & support

Fault finding skills using TCP/IP

LANDesk (creation and deployment of software packages)

PC and Printer hardware support and fault finding skills

ENG onsite Post- 2nd / 3rd line IT Helpdesk at Davy process

Providing onsite IT support for Davy process one of ENG biggest clients, My
responsibilities consist of supporting an active directory structure in a 2000/2003 server
environment with 220 XP professional Desktops, daily tasks involve general Server health
checks, Lan admin duties, desktop support and taken ownership of high priority calls and
overseeing they are dealt with in a prompt and efficient manner.

IT Projects

Installation and configuration of Windows 2003 server

This project involved installing Hp proliant DL 380 server’s throughout all Marriott
international regional hotels and installing windows 2003 server, implementing and
 configuring paired network cards, HP insight agent, equinox software, auto login software
and
Marriott’s interface software. The server’s main function is to interface with the equinox box
which communicates with legacy serial comms equipment and forward all information to the
virtual comms port created and managed by the equinox software on the server.

Roll out and configuration of Windows XP corporate desktop

This Project involved Imaging and configuring windows XP on all Desk top PC’s and
Laptops through Marriott international Hotels within the northeast region

Create Disaster Recovery option

This Project involved installing and configuring Backup Exec enterprise edition on all
Marriott international hotels regional Backup Servers and creating a disaster recovery image
of all critical systems on site.

Installation of VPN Client Software and hardware.

This project involved installing and configuring ISDN routers and VPN software on all
regional Shaw-trust satellite offices.

Installation of Windows 2003 Virus scan server

This Project involved building a Windows 2003 Hp proliant server and installing and
configuring MCafee ePolicy Orchestrator, to centralize and distribute virus system and
definition updates at Davy Process Technology

Norwich Union (Your Move property services) February 2000 – September 2003

Title: 3rd line IT Support

Main responsibilities were providing 3rd level support to Your Move organisation and also
being part of the project team. This involves giving technical assistance to designated
support personnel with in the organisation and taking ownership of high priority calls which
are technically demanding and have filtered through the helpdesk, I was also involved with
various IT project work.

Your Move systems structure consists of three thousands NT 4 clients positioned at various
call centres and branches throughout the UK, all connecting to a large master domain
enterprise model via a Wide Area Network. The core business systems are a number of
Progress database servers all running on a NT 4 platform storing and serving images to all
clients running Preview Your moves in house application.

Compel Plc December 1996 - February 2000

Title: IT Support Specialist.

My main responsibilities were the support and implementation of network servers at both
hardware and software level. Other duties are providing onsite desktop implementation and
support, including NT rollouts general LAN admin and Exchange server 5.5 admin duties to
all Compel corporate customers. I was also part of Compels server support team, in this role
I was on 24hr standby supporting various customers critical servers. I have extensive
Knowledge and experience of supporting Compaq, IBM and Microsoft products at desktop
and enterprise level.
Computer Terminal Services August 1992 – December 1996
Title: IT Field Service Engineer

My main duties were providing technical support and assistance to user experiencing
application and hardware errors within their systems, under a Microsoft Windows
workgroup and Windows 95 environments. To efficiently provide this service it was
necessary to initially contact customers verbally by telephone in a problem-solving role. If
 an application fault was diagnosed this could be solved or eliminated by informing customer
of correct procedures to be carried out i.e. reloading software and drivers. Hardware
problems would require my on-site attendance to accurately diagnose the fault within the
system and to rectify accordingly; other areas of responsibility further include the
maintenance and repair of printers and photocopiers.

Joyce Loeble September 1990 – August 1992

Title: Trainee Software Engineer

My duties mainly involved developing, debugging and updating software, coded in Pascal,
to be executed on various image processing units, all of which were interfaced by PC's.
Other duties involved supporting Joyce Loeble's software products by producing write-ups
and manuals on all projects I was involved with. I was further involved in providing training
and support to the end user, and called upon to solve user problems and answer queries.

Interests Cycling, football, athletics.

References
Guzala Kokkoz Akhter Mamhoud
Technical Helpdesk Manager IT Manager
Enterprise Network Group the Technology
Centre
(Charles Street communications) Davy process Technology
Meridian House Princeton drive
Suite 1 Stockton on Tees
Royal Hill TS17 6PU
Greenwich
London
SE 10 8RT