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Assignment 'A'
Case Study
Ques-1 Analyze the case with regards to your knowledge of emotional intelligence?
Ans- Emotional intelligence refers to emotional awareness and emotional management
skills which provide the ability to balance emotion and reason so as to maximize long
term happiness.
Emotional intelligence includes components like self awareness, ability to
manage moods, motivation, empathy and social such as cooperation and leadership.
Ques-2 What according to you should have been the Sr. executives action?
Ans- according to me, senior executive action in this situation is to be:-
1. He must control his Emotion: It is necessary that he should control those
emotions which are dysfunctional like anger, fear, sadness, etc . These emotions
may be channelised to positive ones by continuous practices. One of the better
way to overcome these feeling is to refrain from taking any action when an
individual is in grip of such emotions.
2. Empathy: Empathy is the act of "pulling one’s leg in another shoes," i.e.
understanding the feelings & emotion of others without getting carried away by
one’s own operational emotions. Empathy helps in understanding any situation in
a better way.
3. Resolving the conflict : senior executives must try to put efforts to resolve the
conflicts emerges behind him and supervisor.
4. Coping with anger : Anger is one of the most common negative emotions.
Everyone gets angry at some point of time. Anger is major departure from
normal behavior caused by situational variables. Anger is dysfunctional.
Therefore, there is need for overcoming anger.
5. He talk to supervisor about cockroach in his rasam privately where no one hears
their conversation and supervisor not feel ashamed in front of others.
Assignment 'B'
Case Study
Q.1 What in your opinion was ravi khanna’s main problem? What other problems did he
have? What was his coping style?
Ans. Ravi khanna is a 36 year old man who work as a senior executive in a foreign bank
at Bombay. The main problem which he recently facing was that the subordinates
working under him are not performing as much as he expects from them which cause a
huge disappointment to him.
Q.2 how could he cope with his personal and professional life to be more effective?
Ans.
1. he separate both the life:-
2. give proper time to his both life:-
3. he always ensures that conflict in one life doen’t interrupt the flow of other life.
Industrial relations and labour law
Q.1 What are the issues involved and what lessons can be learnt from this incident?
A.1 PCL was a marketing organization dealing in communication equipment. It had a
large customer base in both govt. as well as private sector.
Q.2
Ans.
Q.3
ANS.
1. enhances conflict
2. mental stress is to be increased
3. frustration emerges for front person
4. negative appeal against company
Q.4
Ans. to control these kind of situation it is