Amino oers a premium technical support package that also

gives you direct access to our expert engineers, our ticketing

system and our comprehensive knowledge database.
Dedicated technical support specialist: we will assign one
of our highly experienced engineers to be your direct point
of contact available by email, telephone and Skype
10 support tickets per year: the ability to raise 10 tickets per
year to our central engineering team for analysis and expert
assistance
Knowledge base access: get quick access to our searchable
knowledge database through the Customer Support web
portal. This is a valuable reference tool with information on a
wide range of technical areas
Monthly review by phone: in project managing your
support, your dedicated contact will hold a monthly review of
progress with you
Enhancing your service: by calling on the expertise of the
Amino support team we can help you explore enhancements
to your service by making best use of the Amino solution
Additional options
The basic package can be enhanced with any of the following
additional options. You do not have to add these options when
you purchase your support package simply add them at a later
date to suit your budget.
Additional ticket packs
Remote training/consultancy: charged at a daily rate
Onsite consultancy: charged at a daily rate plus
travel expenses
Overnight support: charged at a daily rate
(for example, out of hours upgrades)
24/7 support
Please contact your Amino sales manager to discuss
these options.
Accelerate your deployment and get the most out of your Amino set-top boxes with direct
support from Aminos highly trained and experienced customer support engineers.
PREMIUM CUSTOMER SUPPORT
WITH EXPERIENCE DRAWN FROM 850 IPTV DEPLOYMENTS
IN OVER 85 COUNTRIES WORLDWIDE, AMINOS
CUSTOMER SUPPORT ENGINEERS HAVE THE EXPERIENCE
TO ACCELERATE YOUR IPTV DEPLOYMENT.
Aminos customer support combines deep
technical expertise with a really responsive
approach to any issues we have so that we can
focus on the business of deploying services.
Donnie Millar, Manager of Broadband Services, Pioneer Digital TV
MTA has found Amino to be knowledgeable
responsive and customer focused.
Eric Anderson, Director of Engineering/Construction/Operations, MTA
www.aminocom.com
Amino, AssetHouse, Mood and the Amino Logo are trademarks of Amino Communications Limited. All other trademarks are the property of their respective owners. Amino Communications Ltd 2013.
Global Headquarters
Amino Communications Limited
Buckingway Business Park
Anderson Road, Swavesey
Cambridge CB24 4UQ
United Kingdom
Tel: +44-1954-234100
Fax: +44-1954-234130
Email: info@aminocom.com
China
Amino Communications
Technology Service Co Ltd
Suite 2702, City Gateway
398 Caoxi Lu, Shanghai 200030
China
Tel: +86-21-3368-8422
Email: cninfo@aminocom.com
FEATURES AND BENEFITS
Still want more? Create your own customised package
We can assemble a customised support package consisting of
level 1 priority response with options specically tailored to
your requirements. Contact Amino for further details and to
discuss how we can design a package to match your needs.
Your next step
Once you have decided on your level of support, contact
your Amino sales manager who will ensure we have up to date
information about your deployment, and who will request any
further information needed to help you get the most out of
your STBs and your exible support package.
About Amino Communications
Amino Communications is a leading global IPTV and OTT digital
TV innovator, enabling major network operators and service
providers to connect their customers to the entertainment
experiences they love. Amino combines iconic products,
industry-leading software, deep specialist IP technology expertise

and partnerships with the foremost ecosystem partners to
deliver award-winning solutions to over 850 customers in 85
countries. Founded in 1997 and headquartered in Cambridge,
Amino has oces in the US and China, and is listed on the
London Stock Exchange (AIM symbol: AMO).

FEATURES: BENEFITS:
Phone, Skype and email support from Amino specialists
during UK or US East/West Coast oce hours
Regular and easy communications with experts to quickly
resolve issues and help deploy and maintain a stable service
for end customers
Searchable knowledge base via our comprehensive
customer support website
A quick reference tool with access to many of the frequently
asked questions in real life deployments like yours - speeding
your ability to deploy existing and new services
Downloadable technical documentation
E-ticketing system to monitor issues and questions raised
Software maintenance releases
Technical roadmap discussions
Easy access to information which will help in ensuring
deployment of service
You will always be able to clearly track the status of any of
your issues raised with Amino
Making sure that your service will always be the most
up to date possible with any improvements made to
Amino products
Working with the technical experts to jointly work out how
you can use Amino products and upcoming features to
enhance your service, reduce churn and increase ARPU