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“Amino’s customer support combines deep technical expertise with a really responsive approach to any issues we

“Amino’s customer support combines deep technical expertise with a really responsive approach to any issues we have – so that we can focus on the business of deploying services.”

Donnie Millar, Manager of Broadband Services, Pioneer Digital TV

“MTA has found Amino to be knowledgeable responsive and customer focused.”

Eric Anderson, Director of Engineering/Construction/Operations, MTA


With experience draW n from 850 ipt V deployments in oV er 85 countries W orld W ide, a mino’s customer support engineers haV e the experience to accelerate your ipt V deployment.

Accelerate your deployment and get the most out of your Amino set-top boxes with direct support from Amino’s highly trained and experienced customer support engineers.

Amino offers a premium technical support package that also gives you direct access to our expert engineers, our ticketing system and our comprehensive knowledge database.

Dedicated technical support specialist: we will assign one of our highly experienced engineers to be your direct point of contact available by email, telephone and Skype

10 support tickets per year: the ability to raise 10 tickets per year to our central engineering team for analysis and expert assistance

Knowledge base access: get quick access to our searchable knowledge database through the Customer Support web portal. This is a valuable reference tool with information on a wide range of technical areas

Monthly review by phone: in project managing your support, your dedicated contact will hold a monthly review of progress with you

Enhancing your service: by calling on the expertise of the Amino support team we can help you explore enhancements to your service by making best use of the Amino solution

Additional options

The basic package can be enhanced with any of the following additional options. You do not have to add these options when you purchase your support package – simply add them at a later date to suit your budget.

Additional ticket packs

Remote training/consultancy: charged at a daily rate

Onsite consultancy: charged at a daily rate plus travel expenses

Overnight support: charged at a daily rate (for example, out of hours upgrades)

24/7 support

Please contact your Amino sales manager to discuss these options.

features and Benefits

features and Benefits
features and Benefits
features and Benefits
features and Benefits



Phone, Skype and email support from Amino specialists during UK or US East/West Coast office hours

Regular and easy communications with experts to quickly resolve issues and help deploy and maintain a stable service for end customers

Searchable knowledge base via our comprehensive customer support website

A quick reference tool with access to many of the frequently asked questions in real life deployments like yours - speeding your ability to deploy existing and new services

Downloadable technical documentation

Easy access to information which will help in ensuring deployment of service

E-ticketing system to monitor issues and questions raised

You will always be able to clearly track the status of any of your issues raised with Amino

Software maintenance releases

Making sure that your service will always be the most up to date possible with any improvements made to Amino products

Technical roadmap discussions

Working with the technical experts to jointly work out how you can use Amino products and upcoming features to enhance your service, reduce churn and increase ARPU

Still want more? Create your own customised package

We can assemble a customised support package consisting of level 1 priority response with options specifically tailored to your requirements. Contact Amino for further details and to discuss how we can design a package to match your needs.

Your next step

Once you have decided on your level of support, contact your Amino sales manager who will ensure we have up to date information about your deployment, and who will request any further information needed to help you get the most out of your STBs and your flexible support package.

features and Benefits FEATURES: BENEFITS: Phone, Skype and email support from Amino specialists during UK or

About Amino Communications

Amino Communications is a leading global IPTV and OTT digital TV innovator, enabling major network operators and service providers to connect their customers to the entertainment experiences they love. Amino combines iconic products, industry-leading software, deep specialist IP technology expertise

and partnerships with the foremost ecosystem partners to deliver award-winning solutions to over 850 customers in 85 countries. Founded in 1997 and headquartered in Cambridge, Amino has offices in the US and China, and is listed on the London Stock Exchange (AIM symbol: AMO).

Global Headquarters


Amino Communications Limited Buckingway Business Park Anderson Road, Swavesey Cambridge CB24 4UQ United Kingdom

Amino Communications Technology Service Co Ltd Suite 2702, City Gateway 398 Caoxi Lu, Shanghai 200030 China

Tel: +44-1954-234100

Tel: +86-21-3368-8422

Fax: +44-1954-234130

Email: cninfo@aminocom.com

Email: info@aminocom.com

Amino, AssetHouse, Mood and the Amino Logo are trademarks of Amino Communications Limited. All other trademarks are the property of their respective owners. © Amino Communications Ltd 2013.