Copyright Envision SBS. 2004. All rights reserved.

Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGAL
AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,
THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

CHECKLIST

BENCHMARKING CONSIDERATIONS


Following are some general considerations to help you define and assess your business performance.


Defining the Consumer Need

Market research
Consumer Satisfaction Index
Demographic Considerations
Consumer Trends
Competitor Research
Unique Selling Proposition


Design Process

Materials needs
Communication needs
Packaging needs
Design cycle time
Personnel requirements
Future trends
Competitor standards
Cost considerations
Sustainability Issues


Materials Purchase

Vendor relations
Materials inventory management
Quality of materials
Storage needs
Delivery time
Cost considerations
Personnel & Equipment needs
Alternatives






Place your order at:
www.envision-sbs.com/store

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Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGAL
AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,
THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

Production Process

Methodology
Quality control
Facility needs
Inspection
Equipment needs
Cost considerations
Personnel needs
Parts availability
Assembly time
Returns and repairs


Packaging

Consumer input
Labeling
Distributor input
Instructions
Materials needs
Quality control
Facility needs
Inspection
Equipment needs
Cost considerations
Personnel needs
Returns and repairs


Inventory

Routing needs
Storage needs
Average time in inventory
Inventory controls
Just in time production


Place your order at:
www.envision-sbs.com/store

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Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGAL
AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,
THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

Distribution and Delivery

Distributor input
Personnel needs
Inventory control
Quality control
Methodology
Inspection
Facility needs
Equipment needs
Location of Delivery
Cost considerations
Mechanisms for delivery
Direct presence
Mail/Ship
Fax
Email
Software
Telephone
Truck/Rail


Waste Management

Recycling
Cost considerations
Low waste materials
Alternative uses


Health and Safety

Workers compensation and disability claims
Wellness programs
Ergonomics
Equipment maintenance
Absenteeism, lateness, repair, and replacement
Health insurance claims


Customer Service

Goods and services availability
Warranties and guarantees
Returns, repair and replacement
Cost considerations
Feedback mechanisms (surveys, 800#s, etc.)
Place your order at:
www.envision-sbs.com/store

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Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGAL
AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,
THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

Marketing Issues

Unique selling proposition
Joint venture and host possibilities
Consumer education efforts
Pricing considerations
Advertising
800 numbers
Direct mail
On-line marketing
Fax on demand
Pagers
Sales representatives
Vendor and distributor assistance
Retail sales
Telemarketing
Cost considerations
Catalogue sales
Public relations
Rebates, coupons, and other incentives
Newsletters


Internal Communication Systems

Bulletin boards
Accounting systems
Open-book management
Meetings
Employee surveys
Performance/Peer reviews
Email
Intranet


Personnel Issues

Hiring/Rehiring
Testing
Orientation
Outsourcing
Training
Retentions/turnover
Team building
Terminations
Performance review process
Place your order at:
www.envision-sbs.com/store

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