Andrew Horne___________________________________________

908 Miranda Place, Franklin TN 37067

Cell: (615)-497-6896 gxm736@mocs.utc.edu
Summary_______________________________________________
Healthcare business analyst recovering high dollar claims within forty days of submitting to
insurance company. Proficient in Microsoft Office Products specifically in EXCEL identifying
root causes based on analysis where process improvements were implemented that lead to
realized success within initial implementation of sixty days. Exceptional customer service skills
which demonstrated problem solving abilities that exceeded client, management, and sales
expectations.
Highlights_______________________________________________
Business process improvements realized
Advanced in Microsoft Office Products
Analysis of client operating systems such as Meditech, EPIC, STAR, and Cerner
Books of business serving two key clients and three separate projects
Stellar communication skills
Problem solving that results in solutions and profit
Critical thinker
Accomplishments__________________________________________
Improved customer satisfaction ratings by 20% by generating problem solving techniques
that resulted in immediate solutions. These process improvements were implemented
throughout the company given the increase in sales and decrease in customer complaint.
ROI increase realized given recommendations that were implemented. Satisfied
customers purchased additional product and services.
Generated root-cause analysis reports that resulted in process improvements and
efficiency gains of roughly 20%.
Experience________________________________________________
Business Analyst
May 2013 to September 2013
XAS Nashville, TN



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Database development from an off the shelf product shell with three separate phases; overturned
denials on appeal and recovery of same; navigating client operating systems for key information
to justify audits; developed spreadsheets and providing root cause analysis; developed
PowerPoint slides for Sales presentations; problem solved customer complaints for solutions.
Server
May 2013 to July 2013
Great Wraps Franklin, TN
Served food to customers; inventory of all incoming food; Cashier; and review of final sales with
money drop to bank.
Server
September 2012 to February 2013
Lennys Franklin, TN
Prepared food, served food to customers, cashier
References_________________________________________________________________
Mr. Wade Roberts, Physics Teacher
Centennials High School
Deborah Viverette, Director of Operations at XAS
1.615.479.3379
Other references available upon request