Dr Haitham Hmoud AL Shibly

Dean, Amman University College for Financial &

Administrative Sciences- Al Balqa Applied University.
Board Member, Higher education accreditation commission
Jordan
Current position
Associate Professor of management information systems Academic rank
PhD in Information Systems 7/3/ 2007
School of Design, Communication & Information Technology,
University of Newcastle- Australia
Thesis Title: Customer Satisfaction and Empowerment as the
Prerequisite for Web-Based Electronic Commerce Systems Success.
Master of Business Administration (MBA) / Marketing
29/6/ 2000
The faculty of Business Administration The University of Jordan-
Jordan
Bachelor of Business Administration 26/1/ 1997
The faculty of Business Administration The University of Jordan-
Jordan.
Education
+(962) 6472 0220 (H)0796245111(M) Tel:
halshibly@gmail.com E-mail:
I feel that as an instructor, it is my responsibility to determine exactly
what I expect students to understand after completing my course,
then to facilitate student learning so that every student reaches this
level. At the end of each class that I teach, I would like to have my
students remember the following about me as an instructor:
He cared about me as a person and valued my contributions to
class discussions.
He created an environment in the classroom which inspired
learning and encouraged individual responsibility for education.

Teaching Philsopy


Positions Held
9/9 / 2012- Present Al-Balqa Applied University Jordan
Dean, Amman University College for Financial & Administrative Sciences
Head of the Amman University College Council
Founded in 1952, Amman University College is one of the oldest institutions of higher
education in Jordan. The college offers 5 baccalaureate majors (business administration,
management information systems; accounting; accounting information systems, and
financial management) and 6 MBA degree programs.
As the college dean, I act as the chief executive officer of the institution overseeing all
operations of the collage, from academic affairs and international initiatives, enrollment
and student life, and is responsible for setting future goals and directions for the
university. Additional detailed duties and responsibilities include:
Coordinating the assessment and development of academic programs
within the College.
Preparing and revising, as necessary, academic program plans for the
College.
Overseeing all personnel matters involving academic and non-
academic employees.
Maintaining working relationships with faculty and administration in
all academic and non-academic areas.
Communicating with various constituencies within the University.
Maintaining effective communication between students, faculty and
Chairs within the College and with other academic unit personnel;
Serving as a liaison with relevant professional associations and state and
national regulatory and accrediting agencies.
Articulating University policy and procedures to members of the
College.
Articulating the budgetary needs of the College and overseeing the
allocation and expenditure of resources.
30/8/2012- Present Higher education accreditation commission Jordan
Board Member
The board duties and responsibilities include:
Formulating accreditation and quality assurance criteria and revising
them periodically;
Monitoring compliance by higher education institutions with the laws,
the regulations and directives related to the above-mentioned criteria;
Accrediting higher education institutions and their academic programs;
Evaluating higher education institutions, the quality of their programs,
and their academic and professional output and publishing what it

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deems convenient;
Collecting data and conducting research and studies pertaining to
higher education;
Ratifying the reports prepared by the President or the committees and
issuing studies, research, and leaflets pertaining to the activities of the
Commission;
Ensuring that higher education institutions are conducting self-
assessment of their programs and output;
Determining the fees to be paid by an institution of higher education
for general accreditation, program accreditation, annual follow-up by
the Council and for any services, within the Council's range of tasks
and authorities, provided to the institution on its own request;
Ratifying the Commission's annual budget and referring it to the
Prime Minister for final ratification;
Establishing the National Tests Center, the tasks and duties of which
to be determined in accordance with regulations to be issued for this
purpose;
Issuing the directives, criteria, and bases pertaining to all the tasks of
the Commission;
Forming the committees needed to assist it to accomplish its tasks and
determining their authorities;
Proposing legislations needed for the work of the Commission.
14/7/ 2011 - 8/9 / 2012 Al-Balqa Applied University Jordan
The Director of developing, and quality assurance center
Provide vision and strategic leadership in all quality assurance matters in the academic
and support sectors of the University. This includes:
Provide leadership for Quality Assurance and Good Practice at the
University;
Lead the development and oversee the implementation of University-
wide basis policy in Quality Assurance;
Lead, coordinate and support Quality Assurance and Enhancement
Management System across the University;
Contribute to the identification, development and promotion of the
University's aims and objectives in the Strategic Directions; and
Contribute to the formulation of the University's Quality Assurance
and Enhancement Policies and Practices and to their implementation
and monitoring across the University and, where appropriate, in
collaborative partner institutions
Setting general strategies of the quality and development practices to be

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applied at BAU.
Participating in the simplification of administrative and academic
procedures in the way that best serves the quality objectives.
Urging Execution of the general policies and work procedures for the
efforts of the comprehensive development in the BAU.
Provide support and advice to all BAUs units in respect of quality and
academic accreditation.
Supervise execution of the strategic plan programs by the various
university units.
22/9/2008 - 13/7/ 2011 Al-Balqa Applied University Jordan
The Director of planning, developing, and quality unit
As PDQ Coordinator and Manager, Key areas of responsibility include:
Helping the University and its Faculties and Units implement
beneficial planning and quality improvement processes.
Preparing the University's quality audit.
Preparing and monitoring all strategic management activities.
Supporting top management in understanding the University's current
performance and make decisions regarding the university's future
direction,
Responsible for several departments at the university: the quality
department. Studies department. Human resources development
department. Academic program development department. 19 quality
offices.
Preparing and conducting the cost Benefits studies for the university
expansion projects, this includes the new collages and programs. Design
and implement new employer-driven curriculum models specific to
country employment and conditions, including training needs
assessment and labor market analysis
Responsible for developing the university strategy
Responsible for all accreditation activities at the university
Act as curriculum consultant supporting other units and departments
at the university.
21/9/2007- 21/9/2008 Faculty of planning and managerial sciences -Al-Balqa
Applied University Jordan
Dean assistance for planning, development, and quality affairs
In charge of planning and development for the study programs at the faculty
Evaluated faculty applications for employment consideration.
Conducted annual faculty evaluation.
Part of the team that drafted the curriculum and degree plans.

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August 2010- Present Al-Balqa Applied University Jordan , MBA/ Electronic
Government and MBA/Management information systems
Program Coordinator and Consultant
As program Coordinator and Consultant, duties include:
Act as curriculum consultant/team leader supporting other technical
experts in developing new curricula, arranging timelines, liaison with
Florida attlantic university and Al Fisal International Academy (Saudi
Arabia) funders, reporting;
Design and implement new employer-driven curriculum models
specific to country employment and conditions, including training
needs assessment and labor market analysis; (Jordan)
Implement industry/employer workshops to validate new programs
and courses or renew existing programs;
Develop new courses with industry input complete with learning
outcomes and student- centered teaching/learning activities, materials
and the design of appropriate student evaluation processes;
Develop program evaluation policy and processes;
Develop curriculum manuals related to policy, curriculum models,
implementation processes and evaluation of students and programs.
10/12/ 2006- Present Al-Balqa Applied University Jordan
Management Information Systems Department Associate professor
(Rank obtained in 27/9/2011)
Key areas of responsibility include:
Coordinated inter- and intradepartmental affairs.
Assigned courses to faculty members.
Prepared and presented lectures.
Prepared courses syllabi.
Prepared, administered, and graded examinations.
Researched appropriate supplemental and illustration material.
Counseled and advised students.
Evaluated and proposed textbooks for current and future courses.
Attended a weekly coordinators meeting with the college Dean.
Continuously evaluated courses and degree plans for possible
improvements.
A member of the Academic Affairs Standing Committee.
A member of the Faculty, Staff, & Community Affairs Standing
Committee.
Was member of various Ad-Hoc committees
Teaching has covered a range of courses as part of the MBA and

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bachelor programs in MIS and BA.
Feb 2003 Oct 2006 University of Newcastle- Australia
PhD student and tutor
Member for two years, IT Advisory committee, The University of Newcastle.
Sept 2001 Jan 2003 Al-Balqa Applied University - Jordan
Lecturer
Teaching the following subjects as part of the Bachelor program in Marketing and Business
administration:
Principles of marketing. Distribution marketing channels. International marketing.
Computer applications in marketing (1) & (2). Marketing communication skills in English.
Commercial promotion. Total quality management. Marketing in English language
Management of communication skills Management in English language.
Sept 1997 Sept 1999 University of Jordan- Research Assistant

Professional Positions Outline

Sept 2000 Sept 2001 Trading & Marketing Cooperation
Marketing & Sales Manager
Preparing the Marketing studies for selected Region in Jordan
Managing the company re-engineering plans.
Managing and organizing companys sales force.
Jul 1997 Sept 2000 Safeway Jordanian Investment & Supply Co.
Marketing Department Manager
Responsible for several units & services at Marketing Department Such
as: The Advertising Unit. Public Relation Unit. Gold Card Unit.
Promotions Unit. Customer service Unit. Home Delivery Service Unit.
Customer Suggestions and Complaints Unit. Market Research Unit.
Safeway credit card service, Western union service at Safeway.
Monitoring all marketing activities.
Preparing and conducting the cost Benefits studies for the company's
expansion project, this includes setting sales with other managers.
Directing the research work and monitoring sales and marketing
activities.
Preparing the Marketing studies for selected Regions in Jordan: The
consumption Behavior at these Regions. Consumers life style patterns
at these Regions. The preferable communications & promotional tools
at these Regions.
Managing, planning, preparing, and designing companys promotional
Campaigns Related to the company services and activities.

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Publications
Research papers and conferences (partial list):
1. AlShibly H. (2014), " Evaluating E-HRM success: A validation of the Information Systems
Success Model, International Journal of Human Resource Studies 4 (3), 107-124
2. AlShibly H. (2014), " a free simulation experiment to examine the effects of social
commerce web site quality and customer psychological empowerment on customers
satisfaction, Journal of Business Studies Quarterly (JBSQ), Volume (5), No (4).21-40
3. AlShibly H. (2014), "an empirical investigation into factors influencing the intention to use
e-learning system: an extended technology acceptance model, British Journal of
Applied Science & Technology, Volume (4), No (17), 2440-2457.
4. AlShibly H. (2014), "the effects of the characteristics of electronic document management
systems on their acceptance: an empirical study in Jordan, international journal of
information, business and management, Volume (7), No (3).
5. AlShibly H. (2014), "the relationship between information quality and organization strategic
benefit: an applied study on commercial banks. Information and Knowledge
Management, Volume (4), No (2), 22-36.
6. AlShibly H. (2013), " factors influencing the adoption of e-learning in Jordan: an extended
TAM model " European Journal of Business and Management. Volume (5), No
(18).p.p.84-100.
7. AlShibly H. (2013), " the impact of risk management on the construction project's success
from the employee's perspective" interdisciplinary journal of contemporary research in
business. Volume (5), No (4). p. p. 12-43.
8. AlShibly H. (2013), " Mobile-Government: Challenges and Opportunities Jordan as Case
study, International Journal of Business and Social Science, Vol. 4 No. 12 [Special
Issue September 2013]. p. p.244-250
9. AlShibly H. (2013), " A strategy to improve and develop the institutional performance of the
Arab Universities: a Suggested Model for Quality Assurance Management, Revue
Sciences Humaines, Volume (35). p.p 37-69. (In Arabic).
10. AlShibly H. (2011), " An extended TAM model to evaluate User's acceptance of Electronic
Cheque Clearing Systems at Jordanian Commercial Banks " Australian Journal of Basic and
Applied Sciences. Volume (5), No (5)
11. AlShibly H. (2011), human resources management information systems success assessment:
an integrative model, Australian Journal of Basic and Applied Sciences, Volume (5), No (5)
12. AlShibly H. (2011), The Appliance of Value Engineering In Great Amman Municipality",
Ozean Journal of Applied Science. Volume (4), No (1)
13. AlShibly H. (2011), " exploring electronic cheque clearing systems acceptance by Jordanian
commercial banks: a theoretical integration of technology acceptance model, user satisfaction,
and Delone and Mclean model", Jordan Journal of Business Administration. Volume 7, No. 3,

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2011
14. AlShibly H. (2010)," employees perceptions towards electronic government in Jordan ",
European Journal of scientific Research (EJSR). Volume (48), No (2)
15. Al Shibly H. (2010)," portfolio management as support of IT governance: The HKJ
situation", European Journal of scientific Research (EJSR). Volume (48), No (2)
16. Al Shibly H. (2010), assessing electronic government systems success -an integrated
framework -". Administrative sciences, Dirrrasat, Volume (37), No (2)
17. AlShibly H. (2009), a characterization of consumer empowerment drawn from three
views of power , ABAC Journal, Volume (29), No (3) (September-December, 2009)
18. AlShibly H. (2009), the role of knowledge management and information and
communication technology on time management at Al-Balqa Applied University (BAU).
Journal of University Education and Quality Assurance. Volume (3), No (1)
19. AlShibly H (2009), international export marketing strategies applied by Jordanian
companies: a field study, Journal of Human Sciences, Issue 43, Year 7th, Oct..
20. Al Shibly H. (2008), the amalgamation between the educational programs and Jordanian
market requirements , Journal of the Association of Arab Universities, Volume (50) (In
Arabic).
21. AlShibly H (2008), Experiences of e-commerce use and perceptions of export barriers
among Jordanian businesses". Jordan journal of business administration, Volume (4), No
(4) october2008.
22. AlShibly H (2008), Jordanian universities faculties deans and administrative
departments directors attitudes toward the implementation of Total Quality according to
Respondent demographics, Arab journal for quality assurance in higher education,
Volume (1), No (2). (In Arabic).
23. AlShibly H. (2007), an integrated framework for assessing human resources management
information Systems Success, The 2007 International Business Information Management
Conference, July 4-6, Ireland.
24. AlShibly H. (2007), prerequisites of electronic documentation management system
(EDMS) success, The 2007 International Business Information Management
Conference, July 4-6, Ireland.
25. AlShibly, H., Aisbett, J., and Pires, G. (2004) customer empowerment and electronic
commerce success, the 2004 International Business Information Management
Conference: Information Technology and Organizations in the 21st Century: Challenges
& Solutions, July 4-6, Amman Jordan. P.P. 51-61 (This paper awarded the best paper
award).
26. AlShibly, (2004) exploring the impact of customer empowerment on marketing strategy
and information systems effectiveness, The Fourth International Conference on
Performance Measurement and Management, Cranfield, England: Centre for Business
Performance, Cranfield School of Management, Edinburgh, UK, 2004, pp. 11-19.

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27. AlShibly H. (2003), classifying the market for elderly people in Jordan, according to their
lifestyle patterns". Administrative sciences, Dirrasat Journal, the University of Jordan,
Volume (30), No (1) June. (In Arabic).
Books:
1. AlShibly H (2008), IT Risk Management, Published by Dar AL-SAFFA, Amman,
Jordan, Feb 2008. (In Arabic).
2. Al Shibly H. and Al-Nsour M (2008), Modern Establishment Management, Published by
Dar AL-SAFFA, Amman, Jordan, March 2008. (In Arabic).
3. Al Shibly H (2008), Front Page essentials, Published by Dar AL-SAFFA, Amman,
Jordan, April 2008. (In Arabic).
4. Al Shibly H. (2009), Computer Applications in Marketing and Business
Administrations. Published by Dar Al-Muataz, Amman- Jordan, April 2003. (In
Arabic).
Theses and dissertation supervision (partial list):

1. Determining Electronic Cheque Clearing System Users Attitudes (Field Study on
Jordanian Commercial Banks) By Yahya A. A. Alsoof - the University of Jordan-2008
2. The effect of the deception in the marketing mix elements, on the consumer attitudes
in Amman city and the metropolitan area. By Rizeq Yousef Alsaaidah 2009
3. Service Quality and its Impact on Guest's Satisfaction: Applied Study on Five Stars
Hotels in the Hashemite Kingdom of Jordan By Amer Abd Al-Ghani Al-Husami, 2010
4. Job stress sources among nurses working in mental health settings." Exploratory study:
national centre for mental health hospital " by Magbola Al Mufleh, 2011
5. The Impact of Applying Electronic Document Management Systems on performance
Enhancement by Morad Alabady 2011
6. The adoption and use of social networking sites and its impact on the purchasing
decisions by Hamzeh Salameh 2011
7. The Impact of management information systems effectiveness and the creative
environment availability on the levels of managerial innovation: Applied Study on
Housing and Urban Development Corporation by Abu Baker Hiarri, 2011
8. The impact of risk management on construction project's success by Mohammed
Hiassat, 2011
9. Management information systems Effectiveness and their impact on decision-making "A
field study in the Jordanian press institutions " by Mohammad al-Nsour,2012
10. The impact of human resources information systems on the employees performance,
Saleh Al-Naimat, 2012
11. Effectiveness of E-Marketing in Influencing the Customers Behaviour in Jordanian
Banks, by Lina Al-Bqour, 2013
12. Modelling the Impact of Strategic Planning in improving the Effectiveness of

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Administrative Assessment in Jordanian Companies (An Empirical Study on the
Construction Sector Companies), Suhad Alazab, 2013
13. The Impact of Organizational Memory on the Human resources Auditing, Ethar
Homisat,2014
14. The Impact of Customer Relationship Management in the Improvement of the
Organization Creativity and Ability in Airline Sector Capital Amman: (Case Study:
Royal Jordanian), Agatha Alokeli, 2014
15. The Effect of Using Electronic Clearing Systems on the Quality of Banking Services
Provided, Saba Fakhoury, 2014
Supervising more than 50 MBA graduation projects.
Advanced courses I taught (partial list):
Ph.D level courses
Advanced Seminar in Total Quality Management
Advanced Seminar in Entrepreneurship and small business strategies
MBA courses
Advanced management information systems research methods
Advanced Management information systems
Advanced Management information systems analysis and design
Advanced organizational theory
Advanced strategic information systems
Advanced management information systems Project Management
Advanced E-Government Information Systems
Advanced Decision Support Systems
Advanced human resources information systems
Advanced electronic commerce
Total Quality Management in E-government
Advanced strategic management
Advanced Project Management
Related activities
Attended and presented papers in more than 50 local and international
workshops, seminars and conferences in the fields of information
systems, electronic government, development planning, financial and
feasibility studies, strategic planning, research methodologies, teamwork
building, training needs assessment and labour market analysis, project
identification and appraisal, quality management and assurance, and a
trainer for many management courses in Jordan.
Electronic Government High Diploma program coordinator and

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consultant (EGHDP), April 2007- August 2008, The university of
Jordan,
Adviser to the Mega Projects -Training Needs Assessment Committee
The Ministry of Labour Jordan
An active contribution and participation in developing "The National
Strategy for Higher Education and Scientific Research" (Sep, 2008-until
now).
Conducting many workshop deals with "Rolling Total Quality
Management and Quality Assurance (RTQM & QA)", for public service
departments and higher education institutes, and preparing many papers
in these subjects.
A reviewer, examiner, and member of several journals, and conferences
such as:
Interdisciplinary Journal of Information, Knowledge, and Management
(IJIKM), USA.
The South African Journal of Information Management, South Africa.
Jordan Journal of Business Administration, Jordan
Journal of Information, Information Technology, and Organizations,
USA.
A reviewer and member of conference advisory committee of the 6th
IBIMA Conference, 11 18 December 2006, Portugal.
A reviewer for The ICT conference, Uganda, 21 October, 2006.
A reviewer and member of conference advisory committee for the 5th
IBIMA Conference, Egypt, 13 15 December 2005, Cairo.
A reviewer and member of conference advisory committee for the 4th
IBIMA Conference, Germany, 17 21 November 2004,.
A member, the Academy of Marketing Science, USA
A member, International Business Information Management Association,
USA
A member, Australian Information technology association, Australia.
A reviewer and member of conference advisory committee of the 6th
IBIMA Conference, 11 18 December 2006, Portugal,
A reviewer for The ICT conference, 21 October, 2006, Uganda
A reviewer and member of conference advisory committee for the 5th
IBIMA Conference, 13 15 December 2005, Cairo, Egypt
A reviewer and member of conference advisory committee for the 4th
IBIMA Conference, 17 21 November 2004, Germany.
Designing, developing, and delivering several training courses for

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business sector enterprises
Awards
AlBalqa applied university scholarship, 2002.
International Business Information Management association award for
2004.
Best paper award at Information Technology and Organizations in the
21st Century: Challenges & Solutions conference.

Training and certificates (partial):