COMPANY PROFILE

UB Cool Airconditioning

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

We continue to raise the bar on

workmanship standards across
residential and commercial projects
and domestic installations.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

BUSINESS
AT A GLANCE: AUGUST 2014
GROUP NAME
UB COOL Pty Ltd
ABN: 97131653524
ESTABLISHED: 2009
SERVICES
Project installations
Industrial and domestic installations
Repairs and service
Wholesale and retail sales
Manufacturers warranty support
MANAGING DIRECTOR
Steve Johnstone
TRADE LICENCE
AU 21813
HEAD OFFICE
5/65 Stuart Highway, Stuart Park NT 0820

PROFESSIONAL MEMBERSHIPS
Chamber of Commerce, BNI
NUMBER OF EMPLOYEES
18 Full-time staff, 2 Casual staff
KEY PRODUCTS
Panasonic, Mitsubishi, Fujitsu
KEY SUPPLIERS & CONTRACTORS
Action Sheet Metal
MAJOR CLIENTS
Mantra Hotels, Quest Apartments, Gwello,
G&T Builders, Tomazos, Norbuild, Morandini
Investments, Rapid Form Systems
MAJOR PROJECTS
Zest, Kube, Coolalinga Apartments,
Quest, Mantra Pandanus, Zen

THE DARWIN AIRCONDITIONING WAREHOUSE

6 Delatour Street, Coconut Grove NT 0810

PROJECT CAPABILITIES
Installation projects over protracted
periods and valued up to $3 Million

POSTAL ADDRESS
PO Box 1643, Darwin NT 0801

SERVICE FLEET
12 Service Vehicles

ACCOUNTANT
JKY & Co
Tel (08) 8947 7030
3/48 Albatross Street
Winnellie NT 0830
BUSINESS CONSULTANT
Mathew Anderson

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

BUSINESS GROWTH
AT A GLANCE: AUGUST 2014
Major Projects

% Revenue
Growth

Units Under
Service Warranty

Our Team

2012

46%

1900

2013

74%

3660

12

2014

51%

6040

18

2015

12

22%

9090

22

Forecast

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

WE ARE UBCOOL
MAKING DARWIN A COOL PLACE TO LIVE
From humble beginnings as a one man operation in 2009, our business has grown to become a leader in
the industry. We continue to raise the bar on workmanship standards across residential and commercial
projects and domestic installations. Our focus is on the quality of our workmanship and strong after sale
service, our growth has been driven by customer demand.
As Darwins leading supplier and installer of split system air conditioners, our buying power allows us to
provide the best brands at the most competitive prices in the market.
Our service division supports the end user through the lifetime of product servicing and beyond. We are
the preferred provider of manufacturers warranty support, providing servicing to thousands of units across
the greater Darwin area.
We focus on value, ongoing cost savings and sustainability. We take a long term view, valuing the ongoing
relationship with our suppliers, partners and customers.

OUR MISSION

OUR VALUES

Our mission is ongoing improvement in the

quality, safety and sustainability standards in
our industry through our growth and long
term success.

Our values are Quality, Teamwork, Innovation,

Customer Service, Responsibility and Hard Work.
Good enough isnt good enough.

We strive to educate and delight our clients with

the right high quality products and trade work
done to an exacting standard, creating real value,
long term.
Our team provides support for the end user
through a lifetime of product servicing and
beyond and we strive to have people immediately
think of us when they have need.
We provide our suppliers, clients, consumers
and employees with value and support through
win-win solutions end to end, This is our
contribution to making Darwin a cool place to live.

We always deliver quality that adds value to all

involved for the long term. We look for ways to
do more with less and stay on a path of ongoing
improvement and innovation to benefit our
suppliers, partners and customers. We are team
players. We do whatever it takes to stay together
and achieve team goals. We provide the numbers
to do the job safely and on time. We work hard to
achieve great outcomes to delight everyone we
work with.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

THE UBCOOL GROUP

HEAD OFFICE

Projects

Residential &
Commercial
Construction

Domestic
Installations

Service &
Warranty

Wholesale
& Retail

The Darwin
Airconditioning
Warehouse

Smart Remote
Technology

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

OUR PEOPLE
A WINNING TEAM
Our people are our greatest asset and we look after them well, thats why we retain the most productive
and motivated team. Loyalty and common purpose shapes our performance culture at UB Cool.

STEVE
JOHNSTONE

Managing Director
Since: 2009
I have always felt that if we
focus firmly on the needs of the
customer and on quality then
the rest will follow. My role is to
support the team that supports
our clients

EYVE
JOHNSTONE

Administration Manager
Since: 2011
Being meticulous, conscientious
and always willing to follow up
and assist is Eyves approach to
her role.
Weve implemented a large
number or systems to maintain
the consistency and quality of our
administration at UB Cool.

ADAM
CHAMPION

Service Manager
Since: 2014
Adams professionalism,
accessibility and dedication to
our clients has advanced UB Cool
ability to provide a complete end
to end service solution, taking our
customer service standards to a
new level.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

OUR PEOPLE
A WINNING TEAM

BRADLEY
FORBES

TERRANCE
ROCHE TEZZA

WARREN
MONKLEY WAZZA

Site Supervisor
Since: 2010
Bradley oversees onsite
commissioning & testing on our
project installations. Hes cautious,
analytical and very thorough in
his approach. We are committed
to total quality control on our
installations at UB Cool.

Site Foreman
Since: 2009
Highly qualified, experienced and
very much hands on, Tezza plans
and executes large projects with
enthusiasm, winding up our crews
and getting the job done right the
first time. Hes a turbo.

Site Foreman
Since: 2009
Wazzas impressive work ethic
and commitment to his role is
legendary at UB Cool. His rock solid
reliability, dedication and focus to
the task at hand make him a huge
asset on any project. Im here
always supporting UB Cool.

SEAN
DOHERTY

BEN
MARSH

THOMAS
CRAWLEY

Site Foreman
Since: 2013
No doubt the fastest and most
efficient electrician we have ever
seen at UB Cool, His ability to
pick up and learn on his feet is
impressive. Quick on the uptake,
Seans work productivity on
installs keeps labour costs down
for our clients.

Leading Tradesman
Since: 2010
Starting with UB Cool at the
tender age of 17, Ben has come
up through the ranks to become a
fully qualified and focused young
tradesman. Loyal, modest and
always learning, Ben is popular
with our customers on all our
service and installation work.

Leading Tradesman
Since: 2011
Ambitious, focused and dedicated.
Since coming to UB Cool in
2011 Tom has demonstrated
strong leadership and a focus
on performance and a mind for
business. His leadership skills set
a strong example for our younger
trade apprentices.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

MAJOR PROJECTS
At UB COOL, weve made our name through comprehensive project management controls, highly
competitive pricing and our bottom line commitment to quality. We have grown hand in hand with our
project partners. Our teams are cooperative and flexible.

Comprehensive
Project Controls

High Quality
Standards

Competitive
Pricing

Our project management

approach is designed to
achieve the outcomes that
all project stakeholders
expect, while controlling
costs, ensuring quality, and
the completion of projects
on time Every Time.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

MAJOR PROJECTS
SELECTED PROJECTS
KUBE APARTMENTS
Type: Residential Apartments
Client: Tomazos Group
Scope of Works:
Air Conditioning Mechanical Services
Location:
Cavenagh Street Darwin CBD
Value of Project:
$1,000,000 - $1,500,000
Completion Date: June 2014
Project Highlights:
Panasonics largest VRF Installation project
in Australia to date.

QUEST APARTMENTS
Type: Holiday Apartments
Client: Tomazos Group
Scope of Works:
Mechanical Services Contract
Location:
Palmerston
Value of Project:
$500,000 - $1,000,000
Completion Date: July 2009
Project Highlights:
4.5 Star Serviced Studio, 1, 2 and 3 Bedroom
Apartments in the heart of Palmerstons CBD.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

MAJOR PROJECTS
SELECTED PROJECTS
MANTRA PANDANUS
Type: Holiday Apartments
Client: Mantra Group
Scope of Works: Air conditioning Installation
Location: Knuckey Street Darwin CBD
Value of Project: $1,000,000+
Completion Date: Project Highlights:
Complete Retrofit of Air Conditioning Systems

UB Cool were chosen to replace our previous contractor

in 2012. They have since provided a far superior level of
service including improved efficiency, fast turn around
and reliable workmanship. They have assisted us
greatly with a workable replacement program for our
air conditioning system and have implemented energy
saving solutions that have extended the life of our units.
I highly recommend UB Cool as a reliable and efficient
service provider and look forward to continuing our
excellent working relationship.
Dave Pearson
Area General Manager Northern Territory
General Manager Mantra Pandanus

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

MAJOR PROJECTS
SELECTED PROJECTS
KIM ON SMITH
Type: Residential Apartments
Client: G&T Builders
Scope of Works: Air Conditioning & Mechanical
Services Contract
Location: 130 Smith Street Darwin CBD
Value of Project: $250,000-$500,000
Completion Date: June 2014
Project Highlights: 40 Apartments Boutique
Development in the heart of Darwin CBD
We started working with UB Cool in 2011, and since
then they have installed over 1000 units on each of our
subsequent development projects. What we appreciated
most about working with Steve and his team is their
ability to be ready to cut through each stage of a
project, keep everyone happy, and deliver the expected
results on time and on budget. They are fantastic to
have on our projects and what impresses me is that
as they have grown, they have used that success
to further benefit their clients. They are raising the
standards in their industry and providing high quality
workmanship at exceptional value. We cant recommend
them more highly.
Paul Tsougranis
Managing Director
G&T Builders

10

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

MAJOR PROJECTS
SELECTED PROJECTS
ZEN
Type: Residential Apartments
Client: Rapid Form Systems
Scope of Works:
Air conditioning Split Systems
Location:
Darwin City
Value of Project:
$500,000 - $1,000,000
Completion Date: June 2014
Project Highlights:
209 Apartment Development Project

CLUB TROPICAL RESORT

DARWIN
Type: Tourist Resort
Client: Monandini Investments
Scope of Works:
Air conditioning Split Systems
Location: Lee Point Tourist Park
Value of Project:
$1,000,000 - $1,500,000
Completion Date: July 2014
Project Highlights:
300 Room Resort Facility

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

OUR PRODUCTS
ENERGY EFFICIENT RELIABLE COST EFFECTIVE
We only supply the premium quality brands including Panasonic, Mitsubishi & Fujitusu. This is because
durability, lower running costs and less brake-downs make this the most economical solution for our
partners and customers long term. High quality products and standards of installation always provide the
best solution. Best of all our purchasing power makes the choice to go for quality an easy decision to make.

SPLIT SYSTEM AIR CONDITIONING UNITS

Brands: Panasonic, Mitsubishi & Fujitsu
Specification:
0.75hp(2.2kw) ~4.0hp (11.2kw)
Application:
Residential & Small office spaces.
Features:
Compressors are the heart of an air conditioner
and determine reliability and efficiency. Our
products are selected for high-performance
compressors to assure outstanding performance
and quality and reliability.

5Year

Manufacturers
Service Warranty

Benefits:
Long term trouble free operation. Our
purchasing power provides quality at great
value. Efficiency and reduced energy
consumption saves money each day that
you use the product, over many years.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

OUR PRODUCTS
ENERGY EFFICIENT RELIABLE COST EFFECTIVE
MULTI HEAD SPLIT SYSTEM AIR CONDITIONERS
Brands: Panasonic, Mitsubishi & Fujitsu
Specification:
From 2.00hp(5.0kw) upwards
Application:
Cost effective solution for air conditioning in
multiple rooms.
Features:
Multi Head Split Systems are perfectly suited
to small or medium-sized areas across
multiple rooms and together with advanced
inverter technology; they provide a tailored
air conditioning installation with less base
units outside.
Benefits:
If you have bought a new property, residence,
offices or commercial space which is still in the
construction phase, or if you are refurbishing, our
large of indoor unit models allows you to choose
the most reliable and energy efficient solutions
that will also match architectural needs and
indoor decoration criteria.

5Year

Manufacturers
Service Warranty

13

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

OUR PRODUCTS
ENERGY EFFICIENT RELIABLE COST EFFECTIVE
VRF COMMERCIAL AIR CONDITIONING UNITS
Brands: Panasonic, Mitsubishi & Fujitsu
Specification:
From 11.2kw
Application:
Offices, Factories, Residential, Commercial,
Industrial & Mixed Projects
Features:
Variable refrigerant flow (VRF) systems use a
single outdoor unit to independently control
multiple indoor units. By communicating with the
indoor units, the outdoor unit controls the flow
of refrigerant to each indoor unit to match their
cooling or heating loads.

5Year

Manufacturers
Service Warranty

14

Benefits:
Independent operation of each of the indoor
units, with inverter control provides for optimum
energy-saving operation. Air conditioning in
multiple rooms utilising a single outdoor unit
also means much less construction and a big
improvement in the appearance of buildings.
A huge range of indoor models is available to
satisfy the needs of different kinds of buildings.
Taking advantage of its extensive experience with
installations on major projects UB Cool is ready to
provide the ideal air conditioning solution.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

PRODUCT SERVICE
AND WARRANTY
5 YEARS MANUFACTURERS GUARANTEE
Our service department is responsive. We use the latest cloud based technologies to direct our tradesmen
efficiently to each service call. Our response times in Darwin are the fastest in our industry. In addition
our valued partners receive job prioritisation based on their operating requirements, particularly when
breakdowns impact their businesses. We understand the urgency. Each vehicle in our service fleet carries a
large range of replacement parts and supplies so that we can quickly get U Cool again in almost all cases.

Our response times in Darwin

are the fastest in our industry.

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

THE DARWIN
AIRCONDITIONING
WAREHOUSE
The best brands at the most competitive prices in Darwin
As Darwins leading supplier and installer of split system air conditioners our buying power allows us to
provide the premium quality brands at exceptional value. We are now the third largest buyer of Panasonic
split system air conditioners Australia wide. We have been supporting builders and installers for a number
of years now as a wholesaler reseller.
Now through the AIRCONDITIONING WAREHOUSE we will be offering the same deals on top quality
manufacturers products at wholesale prices direct to the public.
Why buy a lower quality product at a retail electrical store when you can buy a high quality manufacturers
brand at wholesale prices?
www.darwinairconditioningwarehouse.com.au

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

INNOVATION &
SUSTAINABILITY
We focus on sustainable work practices and recycle every unit.
We are leading the way with new technologies in our industry including our development and
manufacture of our Green Remote product, saving up to 40% on power usage. For every 1C temperature
increase there is a 10% saving in energy costs. Units pay for themselves in 3 months. The technology
has sold in over 4000 units from Broome to Cairns assisting with ongoing power cost reduction in hotels
and serviced apartments.
www.greenremote.com.au

17

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

OUR CUSTOMER SERVICE STANDARDS:

We strive to do exceptional work. If we are not making our clients happy, it will be impossible to forge long
lasting relationships. We dont just aim to exceed their expectations, we seek to raise their expectations
and delight them with the service we provide.
We embrace the latest technologies, management systems and processes to makes our business effective
and efficient.
We actively seek our customers feedback. The most important step for us in with client feedback is how
we address clients concerns and our commitment to improving our business processes as a result.
We always speak the truth and what we promise is what we deliver.

QUALITY ASSURANCE SYSTEMS:

Our systems are designed to deliver our services in a systematic and reliable fashion. Our focus is effective,
regular and informative communication, excellent customer service and ethical practices in relation to
every stakeholder we deal with.
We regularly review and update of our business practices our focus on quality gives our partners the
confidence to know they will always receive outstanding service built on best practice standards.
Features of our quality management systems:
Systems and procedures for all aspects of our business
Document management and data protection systems
Company systems assessed by an independent consultant
On-going staff training

18

UB COOL AIRCONDITIONING COMPANY PROFILE 2014

TELSTRA SMALL BUSINESS

OF THE YEAR 2014
NORTHERN TERRITORY
Judges said the business has a sustainable strategy across wholesale and commercial, with strong
management structures which provide professional development opportunities for staff.
Since our inception in 2009, it has been our philosophy to build a well-respected, professional business
that sets a high standard for our industry. As Telstra Small Business of the Year in 2014 - U B COOL PTY LTD
wishes to thank our suppliers, partners, customers and team members for their support with which we
would not have been able to achieve this award.
Steve and Eyve Johnstone.

UB COOL Pty Ltd

5/65 Stuart Highway
Stuart Park NT 0820
PO Box 1643
Darwin NT 0801
Fax (08) 8941 8371