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Ordering Printed Materials

Business Process Re-Design
Cynthia Bucher, Daphne Fang
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Email
Inquiry
Estimate
Type
of
Order
Pick
Pricing
Place
Order
Enter Order
Produce
Order
Deliver
Order
Confirm
Order
Customer
Survey
New
Reorder
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* Time it takes to order a delay in order processing
means delivery is pushed back and the customer
doesnt have what they need in time.
* Time spent waiting for answers
* Ease of use

* Cutting costs
* Hire less Customer Service Representatives
* Spend less time on back-and-forth communication
* Pay for less admin support - surveys
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* Customer Online ordering system
* Order history
* Instant quotes
* Guaranteed delivery date
* Survey triggered after delivery
* Internal aspects
* Orders are entered into system automatically
* Orders are printed and distributed to production
department as they come in
* Survey results automatically collected for easy
report generation

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Access
Online
Account
Place
Order
Pick
Pricing
*All data provided by SQL server database
Confirm
Order
Produce
Order
Deliver
Order
Send
Customer
Survey
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ID*
Name
Contact Person
Address
Phone
Email
Number*
Date
Cost
Status
Number*
Name
Quantity
Due Date
ID*
Name
Weight
Size
Finish
ID*
Name
Type
Speed
Ink Capacity
Paper Capacity
ID*
Brand
Color
Number
Company Order
Project
Paper
Printer
Ink
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Company
Order
Project
ID pk
Name
Contact
Address
Phone
Email
Number pk
Co. ID fk
Order Date
Cost
Status
Email
Order
Number pk
Order No. fk
Description
Quantity
Due Date
Paper
Order
Ink
ID pk
Name
Size
Weight
Finish
ID pk
Type
Name
Speed
Ink Capacity
Paper Capacity
Printer
ID pk
Brand
Color
Number
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Order placement time greatly reduced
Less customer service representatives need to be on payroll
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Tasks
Deliverables /
Sign Off
Resources
Month 1 Month 2 Month 3 Month 4 Month 5
1.0 Requirements
1.1
Identify Structure

1.1.1
Data gathering 8/15/13 Donald

1.1.2
Data organizing 9/15/13 Deborah

2.0 Design
2.1
Database Design

2.1.1
Administrative panel 10/23/13 Kelly

2.1.2
Staff user interface 10/23/13 Wilson

2.1.3
Customer user interface 10/23/13 Lucy

3.0 Implementation
3.1
Test and Implement

3.1.1
Final testing and
adjustments
11/10/13 Daphne

3.1.2
Staff training 11/23/13 Cynthia

3.1.3
Conversion 11/30/13 Cameron

3.1.4
Support 12/31/13 Julie