Sean H.

Rand
Everett, WA 98204
(951) 452-8659 Cell
Sean.H.Rand9@gmail.com

Summary

Mid-Level Professional with college degree with strong focus on customer service and team building experience.
Effective decision maker and manager uses knowledge and experience within the marketing industry, consensus
building and communication to enhance efficiency, reduce costs and ensure outstanding results for both internal
and external clients.

Experience

Holiday Retirement
Lead Manager
Mar. 2013 Dec. 2013

Managed day to day operations of 100+ apartment community dedicated to providing an independent retirement
lifestyle for seniors.
Created separate programs that: (1) successfully reduced move-outs and, (2) increased move-ins.
Directed a staff of approximately 20 employees in multiple departments, including but not limited to
housekeeping, maintenance, kitchen, resident activities and sales.
Scheduled all staff to ensure that hours did not exceed budgeted maximums; hired, trained, evaluated
negotiated pay rates and was responsible for all disciplinary actions.
Took personal initiative to learn new aspects of the business to ensure profitability for internal clients
(management) and improve customer service and enhance the lifestyle of external clients (residents).
Exhibited flexibility and adaptability in troubleshooting a wide variety of issues including but not limited to
maintenance of the physical plant, customer service, and employee and vendor relations.

Riverside County Regional Medical Center
Administrative Services Analyst I
Aug. 2009 Mar. 2013

Acted as hospital Public Information Officer, created and implemented communication opportunities and
procedures for both internal (hospital) and external (public) usage.
Managed special events designed to educate more than 2,500 employees on issues of proper practice,
procedures and protocols.
Organized event for professionals including organizing speakers, sponsors and location logistics.
Created tool to analyze effectiveness of special event and used the information to determine the best
practice for the organization.
Exhibited flexibility and adaptability by successfully assuming a leadership role in multiple departments.
Acted as a liaison between the organization and the families of patients involved in high profile traumas,
ensuring full customer service and the management of patient expectations.
Acted as a point of contact for the media for high profile patients and/or traumas.
Developed marketing materials for the organization to ensure continuity in marketing message and voice to
both internal and external customers.
Upgraded, maintained, and edited the organization website and newsletter.
Created print advertisements and coordinated their publishing for RCRMC Foundation annual fundraiser.
Corresponded with sponsors to provide education about their benefits.
Researched, assessed and applied for federal grant (American Recovery and Reinvestment Act or 2009;
Healthcare Sector and other High Growth and Emerging Industries).


Riverside County DPSS (Temporary Assignment Program)
Employment Services Counselor II
Sept. 2008 Mar. 2009

Analyzed community outreach services and developed marketing materials and programs to guide citizens to
find new avenues in reducing their dependence on government financial assistance.
Developed and implemented roles and responsibilities for new Community Resource Liaison positions.
Educated Community Resource Liaisons in development of marketing materials and techniques; and
trained staff for the community service and work experience programs.
Provided analytical evaluation and administrative support to the community service program.
Developed agendas, organizational and flow charts, facilitated meetings, and documented meeting work
plans.
Designed direct mail flyers, brochures, website, and other advertising materials to facilitated and promote
customer participation.

Core Training and Internships
Nordstrom
Assistant Manager
As an assistant manager, researched and procured products for Nordstrom customers, assumed a leadership
role in the education of new employees in customer service expectations, created incentive programs to improve
sales and customer service among employees, and assisted in the management of 15-25 employees.

Lego Imagination Center at Downtown Disney
Model Citizen
Trained in the Disney Corporation customer service and team building program to work in retail sales.

Education
M.B.A. Business Administration University of La Verne 2012
Current a student in the MBA for Experienced Professionals.
Current G.P.A. of 3.45.

B.A. Business Administration/Marketing California State University San Bernardino (CSUSB) 2008
Successfully researched, proposed and implemented a marketing plan the CSUSB Fitness Center.
Projects included research, development and presentation of a proposed advertising campaign to Target
Stores pharmacy director.

A.A. Liberal Studies Riverside Community College 2005

Lindenwood University St. Charles, MO 1999-2002
Established and served as first president of Alpha Tau Omega colony.

Additional Information
Former Co-Chair of the Riverside County Regional Medical Center Auxiliary Membership Committee
Completed Six Sigma Yellow Belt certification
Competent to proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft
Publisher