For STB and VC

Sl.
SD
HD
DVR
HD - DVR
2
SD
HD
DVR
HD - DVR
For Other CPE Parts
Sl.
Service Visit
Charges
(exclusive of Part
Replacement
charges)
1 125
2 125
3 125
4 125
5 125
6 125
7 125
Universal 125
Dual 125
Quad 125
9 125
10 125
11 125
12 125
13 125
14 125
15 125
16 125
17 125
Sl.
upto 6 months
(fromActivation Date)
1 0
Special Mount Charges during Installation / Re-Installation (All Tiers)
Sl. Description Charges
1
Special Mount
Charges
250
Sl. Tier Description Tier Charges Mode of Debit
0 ~ 10 mtr (SD and
HD STB)
0
0 ~ 20 mtr (DVR /
HD-DVR STB)
0
Over and above
standard Definition
Rs.12/- per metre
-
Relocation Charges
Sl. Type Single SI Multi SI Type Multi SI Remarks
1 De-Installation MDU to MDU Rs.300 -
Effective Date : 4-Dec-2012 Rev.No. : 4 Document No. : WI.IS.04.04
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
Below charges are applicable in Both the Level 1 & 2
160
670
475
250
-
- with NEW ODU SDU to MDU
Rs.200/- + Rs.12 per metre for
extra cable
Rs.300 + Rs.400/- +
Rs.12 per metre for
extra cable
Partner will
collect money
directly from
customer. No
NRC posting by
SMG.
Remarks
Over and above standard
Definition
Rs.300 + Rs.400/-
+ Rs.12 per metre
for extra cable
Rs.200 + Rs.400/- + Rs.12 per
metre for extra cable
Rs.300/- + Rs.12
per metre for extra
cable
2
with NEW ODU
Different Premises
Rs.250/- + Rs.12
per metre for Cable
Premises
Rs.125 -
MDU to SDU
Rs.250 + additional
75/- per SI + Rs.12
per metre for cable
Rs.200 + Rs.400/-
+ Rs.12 per metre
for extra cable
No charges will be applicable to customer for any Damage under level-1 within 1 year from the activation date
For Multi Part replacement, Individual SR to be raised. IE / ACE / TSM can call to SST for raising of SR.
For Direct IE's :
- IE to ensure that customer recharge with relevant amount (as per the above charges, if applicable) during his visit to customer's premises. IE will call to SST for NRC posting of Relocation charges.
For Service Partner's :
- Service Partner will collect money directly from Customers for relocation cases. For Relocation with new ODU, Partner will close the SR with "Re-installation done with new ODU" and SMG will post
the NRC in customer's account for the same. SMG will provide the NRC Posting data to SCM for providing replenishment to Partner.
- For Reloction with OLD ODU in same or different premises, Service Partner will collect money directly from Customers. The above mention price is inclusive of P-Clips, Cable ties, Anchor Bolts & Connectors.
- All part replenishment will be done against the Close looping feedback taken from the customer
Important Guidelines :
Re-Installation
within Same Premises
/ Different Premises
with OLD ODU
For handling of field complaints, Follow Complaint Management Process - DTH/CSD/IS/030.
All Charges are inclusive of taxes, Local taxes are applicable.
No charges will be applicable to customer in case we have a repeat L1 damage within 182 days (6months) (Applicable only for STB & VC Replacements).
IE will provide "Non-Recurring Charge Slip" to customer for above charges, Refer format FR-CSD-021. SF / SSD will get the NRC Slip printed on their own with their relevant details and will
provide the same to customers for all Paid Part Replacement cases.
For MDU RFS Buildings (Ready for Service), extra cable charges for customers are applicable as per above charge list.
Part Replacement for MDU Back Bone Structure will be borne by Company only for all Damage - faults cases for life time period. For Damage / missing / theft cases related to MDU Back Bone
Structure, IS Team will first try to take charges from MDU Society, if MDU Society doesn't agree for such charges, then these charges also will be borne by company only on approval of
respective Circle CS Head.
This List of Charges is also applicable for Part Replacement cases of Internal Employees, Distributors, Dealers, Retailers and Partners.
Monthly Reconciliation for "Activation by SSD" Vs "Inventory Stock Report" to be done by respective TSM-IS. If any Gap found in Reconciliation, CSD will report same to Finance & SCM-
Logistics. The amount equivalant to the CPE parts, which comes out as a Reconciliation Gap, will be billed to SSD by Finance & SCM-Logistics.
Rs.200
1 Tier-1
0
Partner will collect money directly from
customer and Touch Point IE will enter the
same in PDA, followed by NRC posting by
SMG.
Tier-2 and Tier-3
Any customer calls to call centre for registration / relcoation, CSR will also inform customer about the standard cable parameter and applicable charges for more than Standard cable length.
0
0 ~ 10 mtr (SD and HD STB)
Single SI
0 ~ 20 mtr (DVR / HD-DVR STB)
Rs.12/- per metre
Extra Cable Charges in Installation : Tier-2 and Tier-3
Charges Mode of Debit Description
Extra Cable Charges in Installation : Tier-1
TSM-IS / IE will call to SST to raise SR for same and SR Closure
with Resolution code "Special Mount provided". SR to be raised
for Touch Point IE's only, no need to raise SR for Partners, as
Special Mount is being billed to Partners.
a) Partner to select applicable Resolution code for closure of SR.
b) Partner will collect money directly from Customers for
chargeable replacement and visit charges, except STB and VC.
c) In case of Touch Point, IE will select resolution code as
applicable and call the SST for NRC posting. IE has to ensure that
customer's account is recharged with the required amount (before
part replacement). SST will not post the NRC if sufficient balance is
not available in customer's account.
d) For Theft / Missing cases of STB/VC, customer has to provide
Original Copy of FIR to IE, then respective TSM-IS will send that FIR
to Finance by courier / or by mail after scan. Finance to take further
action on it.
e) If customer is visiting SSD for replacement of Remote, HDMi Cable
&
Adaptor, then no visit charges will be taken from customer, Customer
has to pay only CPE Part charges.
250
965
350
750
a) In case of Partner, IE will collect money directly from Customers (for installation of
special mount).
b) In case of Touch Point, IE will select resolution code as applicable & will not collect
money
from customers (for installation of special mount). IE will call the SST for NRC Posting.
SST
will post the NRC in customer's account. IE has to ensure that customer's account is
After 6 months (fromActivation Date)
125
100
Service Visit Charges (when there is no part
replacement & IE has done some adjustments /
settings to rectify problem)
Medium Mode of Debit
Combo pack( USB-8GB & Remote DVR)
499
899
SMPS Replaced
Description
Remote Replaced (SD / HD ) 200
200
HDMI Cable / Special Mount
Anteena Bracket (Back Part of Anteena)
25
USB- 8GB
Remote Replaced (DVR / HD-DVR )
50
400
Universal Mount Base / LNBF Arm / LNBF
Holder/ LNBF Bracket
STB Adaptor Replaced ( DVR / HD- DVR)
STB Adaptor Replaced ( SD / HD)
RG-6 Cable Replaced
LNBF Replaced
Description
Anteena Bracket / Elevation Bracket/
Polarity Corrector
8
Important Note
RG-6 Connector (Pair)
1500
750
150
Pole Pipe / Mount Pipe Replaced 75
Dish Assembly Replaced
Dish Anteena Replaced
STB and VC Replaced
VC Replaced
Level - 1
350
350
3
350
Bharti Telemedia Limited
List of Charges
Description
STB Replaced 1
Damage- Fault Cases Mode of Debit
Damage / Missing / Lost /
Theft / Burnt
Level - 2
750
Daily NRC by SMG. IE has to ensure that customer has sufficient
balance available in his / her account before part replacement.
Level -1 covers
Damage to power supply circuit
Damage to top Cover / bottom
cover / front cover
Damage to the external
connector
Damage due to voltage
fluctuation
Important Note
Level -2 covers
Body damage
Main chip damage
Main printed circuit board
damage/Any other physical damage
STB missing / lost / theft / burnt
Water hindrance / logging
1500
750
2000
3000
Rs.12 per metre
3000
2000
350
750
750
350
750
350
Damage- Fault Cases / Damage / Missing / Lost / Theft / Burnt