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Natalia Jimnez

Partner Technical Consultant


najimene@microsoft.com
Device Management
System Center Configuration
Manager 2012 R2 - Managing
Modern Devices
About Your Presenter
Pepo Heraud
Partner Technical Consultant
Email: Pepo.Heraud@Microsoft.com
General Team Email: latampts@Microsoft.com
Natalia Jimnez
Partner Technical Consultant
Email: NaJimene@Microsoft.com
General Team Email: latampts@Microsoft.com
Devices Management Roadmap
Clients and Devices
Management was designed to help
our partners to use a set of Microsoft tools
to manage and deploy devices and client
infrastructure.
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Objectives:
Support the readiness of the Partners with a new offering focused on client and device
management and in the new trends of consumerization of IT and Bring Your Own Device;
Provide to the Partners the necessary technical info for building a modern device management
solutions by leveraging Windows Intune and System Center Configuration Manager;
Show the Partners the security technologies available to secure clients and devices of their
Customers and protect their data both in domain-joined machines and in personal ones;
Present the technical specifications and the related information of Microsoft flagship devices:
Surface, Surface Pro, Windows Phone Nokia Lumia devices;
Offer to the Partners the chance to interact with skilled Solution Consultants to get advisory
support in their deployment and management projects.
Managing modern devices in a consumerized world
Overview of mobile device management
Device enrollment
Self-service portal
Device inventory
Settings management
Corporate data protection
Agenda
Configuration Manager with Windows Intune offers a unified device management
experience within a single console for managing devices,
without the pain of managing multiple products, consoles and infrastructures.
Overview of
Mobile Device Management
For company-owned smartphones,
only 55% of decision-makers say that their company has security policies
and sufficient tools.
For employee-owned smartphones,
only 30%of firms have policies and sufficient tools, and 15% lack policy entirely
1
61% of global enterprises provide
IT support for company-owned
smartphones and tablets, up from
only 27% in 2011.
This contrasts with 17% supporting
employee-owned smartphones and
tablets.
1
Worldwide total unit shipments
for smart connected devices will
reach 1.2B in 2012, and grow
14% to over 2B units in 2016
IDC Press Release, IDC Expects Smart Connected Device
Shipments to Grow by 14% Annually Through 2016, Led by
Tablets and Smartphones September 26, 2012
No longer
One User =
One Desktop
A World of Connected Devices
The explosion of devices is
eroding the standards-based
approach to corporate IT.
Devices
Deploying and managing
applications across
platforms is difficult.
Apps
Todays challenges
Data
Users need to be productive
while maintaining
compliance and reducing
risk.
Users expect to be able to
work in any location and
have access to all their
work resources.
Users
Devices
Apps
Users
Empowering People-centric IT
Enable users
Allow users to work on the
devices of their choice and
provide consistent access to
corporate resources.
Protect your data
Help protect corporate
information and manage risk.
Management. Access. Protection.
Data
Unify your environment
Deliver a unified application and
device management on-
premises and in the cloud.
Selecting the management platform
Unified Device Management System Center 2012
R2 Configuration Manager with Windows Intune
Build on existing Configuration Manager deployment
Full PC management (OS Deployment, Endpoint Protection,
application delivery control, rich reporting)
Deep policy control requirements
Scale to 200,000 devices
Extensible administration tools (RBA, Windows PowerShell, SQL
Reporting Services)
Cloud-based Management - Standalone
Windows Intune
No existing Configuration Manager deployment
Simplified policy control
Fewer than 7,000 devices and 4,000 users
Simple web-based administration console
Windows Intune integrated with System Center 2012 R2
Configuration Manager
IT
Mac OS X
Windows PCs
(x86/64, Intel SoC),
Windows to Go
Windows Embedded
Windows RT,
Windows Phone 8
iOS, Android
Single Admin
Console
12
Unify your environment
IT can manage the
device and
application lifecycle
Unified infrastructure enables
IT to manage devices where
they live
Comprehensive settings
management across platforms,
including certificates, VPNs, and
wireless network profiles
Single Admin
Console
IT
User
By leveraging System Center Configuration Manager with Windows Intune,
you have the following management capabilities:
Over the air device enrolment
Remotely retire and wipe devices.
Self service portal for end users
Configure compliance settings on devices for passwords, security, roaming,
encryption, and wireless communication.
Deploy line of business apps to devices.
Deploy apps from the store that the device connects to, Windows Store,
Windows Phone Store, App Store, or Google Play.
Collect hardware inventory and software inventory.
Configuration Manager device management features
Platform Support in Configuration Manager 2012 R2
OS Platform Management Agent End User Experience
Windows 8.1
ConfigMgr Agent
Or
Management Agent(OMA-DM)
Software Center/Application Catalog
Windows Company Portal app
Windows PC (Win8,Win7,Vista,XP) ConfigMgr Agent Software Center/Application Catalog
Windows RT Management agent (OMA-DM) Windows Company Portal app
Windows Phone 8 Management agent (OMA-DM) Windows Phone 8 Company Portal app
iOS Apple MDM Protocol Native iOS Company Portal App
Android Android MDM agent (OMA-DM) Native Android Company Portal App
Mac ConfigMgr Agent Limited self service experience
Linux/Unix ConfigMgr Agent N/A
Based on open standards
Uses Open Mobile Alliance Device Management protocols
Secure communication with cloud-based management
No additional agent required in Windows 8.1 and Windows RT 8.1
Implemented by multiple ISVs
Microsoft
Airwatch
Mobile Iron
Open protocol enables implementation
by additional vendors
Mobile Device Management (OMA-DM)
Prepare the environment
Users get access through accounts in
Windows Azure Active Directory
to Windows Azure, Office 365 and
non-Microsoft applications
Managing cloud identities
IT can provide users with a common
identity across on-premises or cloud-
based services leveraging Windows
Server Active Directory and
Windows Azure Active Directory
Users are more
productive by having
a single sign-on to
all their resources
IT can use Active Directory
Federation Services to connect
with Windows Azure for a consistent
cloud based identity.
Developers can build
applications that leverage
the common identity model
Delivering a seamless user authentication experience
User attributes are synchronized using
DirSync including the password hash,
Authentication is completed against
Windows Azure Active Directory
User attributes are synchronized using
DirSync, Authentication is passed back
through federation and completed
against Windows Server Active Directory
Cloud Authentication
Federated Authentication
with Single Sign-On
Multi-Factor Authentication
can be configured through
Windows Azure
AD FS provides conditional access
to resources, Work Place Join for
device registration and integrated
Multi-Factor Authentication
Two options
Windows Intune only
System Center Configuration Manager (2012 SP1 or R2) and Windows Intune
It requires to setup the Windows Intune Connector for System Center Configuration Manager
At the moment, once choosen, it cannot be changed
Documentation
http://technet.microsoft.com/library/jj733676.aspx
http://technet.microsoft.com/library/jj884158.aspx
Mobile Device Management Authority
Ensure you have a Windows Intune organizational account
Add a public company domain to Windows Intune
All user accounts must have a publicly verifiable domain name that can be verified by
Windows Intune.
Create a DNS alias in your public DNS
configure a CNAME in DNS that redirects EnterpriseEnrollment.<company domain
name>.com to manage.microsoft.com. The CNAME record is used as part of the enrolment
process.
Deploy and configure Directory Synchronization (optional: Single Sign On)
http://technet.microsoft.com/en-us/library/hh967629.aspx
http://technet.microsoft.com/library/hh967628.aspx
Prerequisites
It is a System Role that allows to integrate with System Center Configuration
Manager, starting from 2012 Service Pack 1
Allows you to manage mobile devices thru Windows Intune by leveraging
only the System Center Configuration Manager console
Requirements, functionalities, configuration:
http://technet.microsoft.com/library/jj884158.aspx
Windows Intune Connector System Role
Create the Windows Intune Subscription
Add the Windows Intune connector site system
role
Verify that Configuration Manager is successfully
connecting to the Windows Intune service
Check the Cloudusersync.log to verify that user
accounts are successfully synchronized.
Check the Sitecomp.log to verify that the
Windows Intune connector was created
successfully.
Configure Windows Intune in Configuration Manager
For managing the different mobile platforms are required different types of
certificates:
Certificates for mobile device management
Platform Certificates or keys
Windows Phone 8
Code signing certificate: All sideloaded apps must be code-
signed.
Windows RT, Windows RT 8.1, or Windows 8.1 devices
that are not joined to the domain.
Sideloading keys: Devices have to be provisioned with
sideloading keys to enable the installation of sideloaded apps.
All sideloaded apps must be code-signed.
iOS Apple Push Notification service certificate.
Android None.
To manage Windows Phone 8 devices especially you have to deploy the
Windows Phone 8 Company Portal app.
The Company Portal app must be code-signed with a Symantec certificate that is trusted by
the Windows Phone 8 devices.
You will need a Windows Phone Dev center account and then you will need
to purchase a Symantec certificate.
Join the Windows Phone Dev Center using by going to the Windows Phone Dev Center. You
must use a corporate account.
Once obained the certificate, you need to import it in the machine.
To verify it, go to the Certificates snap-in, right-click Certificates, and select Find Certificates.
In the Contains field, enter Symantec, and click Find Now. The certificates that you imported
should be listed as part of the results.
Prepare for Windows Phone management
A look at
the
certificate
Certificate for Windows Phone management
Once imported, you can export again the .pfx file so that you can sign the
Company Portal in System Center Configuration Manager
Select the Symantec certificate with the Intended purpose as code-signing and chose Export.
Now, export the private key and click Next.
Select Personal Information Exchange PKCS #12 (.PFX) and check Include all the certificates in
the certification path if possible.
Use the XAPSignTool app that comes with the Windows Phone 8 SDK to
sign the Company Portal with the .pfx file you created from the Symantec
certificate.
For demo/trial environments can leverage a presigned Company Portal
http://www.microsoft.com/en-us/download/details.aspx?id=39079
Import Windows Phone management certificate
Enrollment of user devices
Registering and Enrolling Devices
IT can publish access to corporate resources with
the Web Application Proxy based on device
awareness and the users identity. Multi-factor
authentication can be used through Windows
Azure Authentication.
Users can register BYO
devices for single sign-on
and access to corporate
data with Workplace Join.
As part of this, a certificate
is installed on the device
Users can enroll devices which
configure the device for management
with Windows Intune. The user can
then use the Company Portal for easy
access to corporate applications.
As part of the registration process, a
new device object is created in
Active Directory, establishing a link
between the user and their device
Data from Windows Intune is
sync with Configuration
Manager which provides unified
management across both on-
premises and in the cloud
Enrollment establishes a relationship between the user, the device, and the
Windows Intune service
User-initiated process over SSL
Admin defines which users are authorized to enroll devices
License allows 5 mobile device enrollments per user
Supports Windows RT, Windows Phone 8, iOS 5.0+
New for Configuration Manager 2012 R2: Direct Management of Android
End result: A user certificate is installed on the device and the management
agent is configured.
WinCE, Windows Embedded Handheld, Windows Mobile 6.5, etc. still
supported via Configuration Manager on premise infrastructure
Mobile Device Enrollment process
As part of the enrollment process, they must enter their Windows Intune
user ID.
If Active Directory Federation Services (AD FS) is deployed in the environment, they can
specify their existing on-premises Active Directory credentials
During enrollment, the Windows Intune service checks to confirm that:
The account for your organization is active.
The user is provisioned in Windows Intune.
The user has not exceeded the maximum allowed number of devices per user. Each user who
is provisioned in Windows Intune can enroll a maximum of five devices.
The names of the devices that users enroll should appear in the
administrator console within a few hours of enrollment.
User identity validation and device enrollment
End user experience
Consistent experiences across mobile platforms
Native Windows app package
(.appx)
Available in the Windows Store
Windows Phone 8
Company Portal
iOS/Android
Company Portal
Native Windows Phone 8 app
(.xap)
Needs to be sideloaded
Web based portal
Hosted in Windows Intune
Windows RT/ 8.x
Company Portal
On the Windows RT device, users select Start, and type System
Configuration, and click the dialog box to open the Company Apps.
The users enter their company credentials and are authenticated. This
establishes a relationship between the user, the Windows RT device, and the
Windows Intune service.
Windows Intune collects inventory and applies management settings. Users
now have access to line-of-business apps and direct links to the app store
through the company portal.
Enrolling Windows RT devices
On the Windows 8.1 device, the user selects Settings, clicks PC Settings,
then clicks Network, and finally, clicks Workplace.
The user enters their user ID in the (ID) field.
The user clicks Turn on and provides their password.
The user agrees to the Allow apps and services from IT admin dialog box,
and clicks Turn on.
Enrolling Windows RT 8.1 and Windows 8.1 devices
Enrolling Windows RT 8.1 and Windows 8.1 devices
Users can enroll iOS devices by using the iOS company portal
app, Windows Intune Company Portal, available in the App store. The
company portal app can be installed on iOS devices running iOS 6 or later.
Android devices can be enrolled by using the Android company portal
app, Windows Intune Company Portal, available on Google Play.
Enrolling iOS and Android devices
Company portal on an iPhone
User enrollment of the Android device
User to download and install
Windows Intune Company
Portal from the Play store
Launch the Company portal
app, login to Windows Intune
and enroll your device
Company Portal in the Android device
There are different possible reasons why device enrollment may not
succeed:
Admin has not configured mobile device management
Admin has not enabled enrollment for specific device types
User is trying to enroll several devices at the same time or has more than 20 mobile devices in
the system
User is not provisioned by their IT admin
Windows Phone 8 Only: WP8 code signing certificate not configured properly
iOS only: Apple Push Notification Service certificate is not configured or expired. Or device is
not running iOS 5.0 +
Gotchas: Device Enrollment
Company Portal
Self-service Portal
Self-service Portal widely known as Company Portal is an interface which
lets you:
Manage work/personal computers or devices which you choose to use at work.
Add computers or devices to the Windows Intune Service.
Browse for company apps to install.
Manage other devices that you have added.
The ability to remote wipe certain device type.
Company Portal can be a website or an app that end users can access to.
For Desktop Users - URL: https://portal.manage.Microsoft.com
For Phone Users URL: https://m.manage.microsoft.com
Company Portal / Self-service Portal
Windows Intune provides ways to customize the user experience, perform
common tasks remotely, and enable the user to perform many common
tasks themselves.
New native apps
Windows x86
iOS
Android
New functionality
Ability to feature an app
App specific privacy statement
Device management: selective wipe a device
Support for corporate branding with unified management
Company Portal / Self-service Portal
Mobile Device Inventory
Mobile Device Inventory
* Windows MDM allows only inventory of MDM provisioned apps
New global condition to differentiate
app installs on corporate versus
personal
App Management
Personal devices Inventory of applications
installed by ConfigMgr/Intune only
Corporate devices Complete inventory of
all applications on the device*
App inventory
By default, user-enrolled devices are
Personal
Admin can specify corporate-
owned devices
Personal vs. Corporate
Owned Devices
Company-owned allows you to get software inventory on all mobile
devices.
You can configure devices as personal-owned or company-owned by using
the Change ownership action.
Change ownership is only available for devices that are not domain-joined and do not have
the Configuration Manager client installed.
Mobile Device Inventory
Platform For Personal-owned Devices For Company-owned devices
Windows 8.1 (without the Configuration
Manager client)
Only managed apps Only managed apps
Windows Phone 8 Only managed apps Only managed apps
Windows RT Only managed apps Only managed apps
iOS Only managed apps All apps installed on the device
Android Only managed apps All apps installed on the device
The Windows Intune Connector in Configuration Manager collects hardware information
from the managed devices.
Mobile Device Inventory
Settings Management
Settings can be applied to devices managed via Windows Intune and
devices managed through the Exchange Server Connector.
Single security policy template can be used to manage settings on all
managed mobile devices. System figures out applicability to each platform.
Reporting available on each setting (applicable, conformant or error)
If a device is receiving policy from more than 1 authority, the most secure
value for a setting is applied.
Settings management
Resource Access Configuration
53
Platforms
Windows 8.1
Windows 8.1 RT
iOS
Android (no VPN)
Benefits
End users get access to company resources
with no manual steps for them
New Features*
Configure networking profiles VPN profiles
Support for Windows 8.1 Automatic VPN
Wi-Fi protocol and authentication settings
Management and distribution of certificates
VPN Profile Management
Support for major
SSL VPN vendors
DNS name-based initiation support
for Windows 8.1 and iOS
Application ID based initiation
support for Windows 8.1
Automatic VPN
connection
Support for
VPN standards
SSL VPNs from Cisco, Juniper,
Check Point, Microsoft, Dell
SonicWALL, F5
Subset of vendors have Windows
VPN plug-in
PPTP ,L2TP, IKEv2
Wi-Fi and Certificate Profiles
Wi-Fi settings
Manage and distribute certificates
Deploy trusted root certificates
Support for Simple Certificate Enrollment Protocol
(SCEP)
Manage Wi-Fi protocol and authentication settings
Provision Wi-Fi networks that device can auto connect
Specify certificate to be used for Wi-Fi connection
Work Folders
Sync files and data across devices
Configuration Manager and
Windows Intune support
New settings to help provision the Work Folder
discovery settings
Company Portals have links to Work Folders
New feature in Windows 8.1 client and
Windows Server 2012 R2
Mobile Device Settings in Configuration Manager 2012 R2
Category Windows 8.1 PC
Windows RT
Windows Phone 8 iOS Android
VPN
Wi-Fi
Certificates
Password (*) (*) (*)
Device restrictions (*) (*)
Store access
Browsers (*) (*)
Content Rating
Cloud Sync
(*)
Encryption
(*) (*) (*)
Security
(*) (*) (*)
Roaming
(*) (*)
Windows Server Work Folders

* Subset of settings Note: Table applicable to direct MDM and not EAS
Ability for the administrator to configure email profiles
can automatically configure the device with the appropriate email server information and
policies, as well as the ability to remove the profile along with the email itself via a remote
wipe if needed.
Support for new configuration settings in iOS 7
Includes the "Managed open in" capability to protect corporate data by controlling which apps
and accounts are used to open documents and attachments, and disabling the fingerprint
unlock feature.
Ability for the administrator to remotely lock the device if it is lost or stolen,
and reset the password if the user forgets it.
New features of Windows Intune
Deeper email management, including conditional access to Exchange email
inboxes depending on if the device is managed
Ability to define application restrictions, through direct platform
management as well as wrapping policy around unmanaged applications,
giving administrators the ability to define how an application interacts with
data and block undesirable functions such as cut and paste to other apps
Bulk enrollment of mobile devices, specifically useful for devices not used by
a single user or knowledge worker, including kiosks, student devices, or
those used in retail
Allow or deny apps from running on mobile devices
Web browser management, including URL filtering to manage which web
sites mobile devices can access
Windows Intune future improvements
Corporate Data Protection
Protect Data
Challenges Solutions
As users bring their own devices in to use for work,
they will also want to access sensitive information and
have access to this information locally on the device.
A significant amount of corporate data can only be
found locally on user devices.
IT needs to be able to secure, classify, and protect
data based on the content it contains, not just where it
resides, including maintaining regulatory compliance.
Users can work on the device of their choice and be
able to access all their resources, regardless of location
or device.
IT can enforce a set of central access and audit
polices, and be able to protect sensitive information
based on the content of the documents.
IT can centrally audit and report on information
access.

Personal Apps
and Data
Lost or Stolen
Company Apps
and Data
Remote App
Protect your data
Help protect corporate information and manage risk
Centralized
Data
Enrollment
Retired
Company Apps
and Data
Remote App
Policies
Policies
Lost or Stolen
Company Apps
and Data
Remote App
Policies
Personal Apps
and Data
Retired
Personal
Apps and
Data
IT can provide a secure and
familiar solution for users to
access sensitive corporate data
from anywhere with VDI and
RemoteApp technologies.
Users can access
corporate data regardless
of device or location with
Work Folders for data
sync and desktop
virtualization for
centralized applications.
Selective wipe removes corporate applications,
data, certificates/profiles, and policies based as
supported by each platform
Full wipe if supported by each platform
Can be executed by IT or by user via Company
Portal
Sensitive data or applications can be kept off
device and accessed via Remote Desktop Services
Full wipe effects depend on the platform and management type (EAS or
native)
iOS and WP: Complete wipe and reset to factory defaults
Android: EAS mailbox removal only
Windows RT and Windows 8: Only EAS mailbox removal if managed through EAS
Retire
User or Admin initiated
Removes the record of the device from the system
Disables further MDM app installation and settings management on the device & selectively
wipes corporate app data
Uninstalls MDM-installed apps and removes data
Removes enterprise EFS certs and email
Corporate Data Protection
Based on platform capabilities What gets removed or access revoked
Apps installed through our MDM channel
Profiles (WiFi/VPN)
Certificates
MDM Policies (Settings)
Management Agent
Corp App Data
Supported Platform
Windows 8.1, Windows 8.1 RT
iOS
Android
Selective Wipe
Full and Selective Wipe
Category Windows 8.1 (x86/RT
OMA-DM managed)
Windows 8 RT Windows Phone iOS Android
Full Wipe
Selective Wipe
Email (Email through EAS) (Email through EAS)
Company apps
and associated
data installed by
using
Configuration
Manager and
Windows Intune
Uninstalled and sideloading
keys are removed.
In addition any apps using
Windows Selective Wipe will
have the encryption key
revoked and data will no
longer be accessible.
Sideloading keys
removed but remain
installed.
Uninstalled and data
removed.
Uninstalled and data
removed.
Apps and data remain
installed.
VPN and Wi-Fi
profiles
Removed. Not applicable. Not applicable. Removed.
VPN: Not applicable.
Wi-Fi: Not removed.
Certificates Removed and revoked. Not applicable. Not applicable. Removed and revoked. Revoked.
Settings Requirements removed. Requirements removed. Requirements removed. Requirements removed. Requirements removed.
Management
Client
Not applicable. Management
agent is built-in.
Not applicable.
Management agent is
built-in.
Not applicable.
Management agent is
built-in.
Management profile is
removed.
Device Administrator
privilege is revoked.
Unified Device Management Recap
Unregistered Registered MDM Enrolled Fully Managed
Publish email to users (EAS) Yes Yes Yes Yes
Publish work folders to users Yes Yes Yes Yes
Conditional access based on user, device, location Block device only Yes Yes Yes
Audit logging and monitoring Yes Yes Yes
Unified Device Management Yes Yes
Unified Application Management Yes Yes
Selective data wipe Yes Yes
Compliance reporting Yes Yes
Group Policy and login scripts Yes
OS deployment and imaging Yes
Configuration management Yes
Patch management Yes
Anti malware management Yes
Full application management Yes
BitLocker management Yes
System Center Configuration Manager
http://technet.microsoft.com/en-us/evalcenter/hh667640.aspx
Windows Intune
http://www.microsoft.com/en-us/windows/windowsintune/try-and-buy
Microsoft Device Management Platform
http://www.microsoft.com/workstyle
http://www.microsoft.com/server-cloud/user-device-management
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