Name: - : Dps - Basic Cross Training Workbook Stores Training

DPS BASIC CROSS TRAINING WORKBOOK
STORES TRAINING

Name: ____________________

STORES TRAINING DESIGN, PRINT & SHIP
DPS Basic Cross Training Workbook

Created:
March, 2007
Last Updated:
November 13, 2007

Stores Training
Office Depot, Inc. Corporate
2200 Old Germantown Road, FL 33445
Phone 561.438.2164 Fax 561.438.3511

This is confidential proprietary information of Office Depot, Inc.

NOT TO BE DISCLOSED TO ANY PERSON NOT SPECIFICALLY
AUTHORIZED
St or e Assoc i at e

Basic Cross Training Outline
Design, Print & Ship Cross Training Workbook

Time Frame Section Page Topic
SOP # for
Reference
1 1
DPS Advanced Selling Skills
6.17
2 7
DPS Customer Service Standards
3.05
3 12
Fax Services
1.03 1.05
4 14
Self Serve Copy Program
1.03
5 18
DPS Order Pick-up
1.04 1.06
6 19
UPS Shipping
1.13, 5.10 & 1.04
First 30 days of
Employment

7 46
J Millenia for Print on Demand
1.32

St or es Tr ai ni ng Of f i c e Depot , I nc . DPS Cr oss Tr ai ni ng Wor k book
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DPS Selling Skills

Overview A Sales Process is a simple step-by-step format that is designed to help
you satisfy the customers rational and emotional needs. A sales process
allows you to maximize your strengths and minimize your weaknesses. It
is not designed to make you a robot, but it is designed to help you focus
your strengths and personality. Selling Skills are simply what to say at
the appropriate times to facilitate the sale. Communication Skills involve
not only several ways of communicating, but also how to listen and
comprehend what is being communicated. We will address these skills
as we learn the 5-Step Selling Skills. The 5-step selling skills are an
essential part of Office Depots sales culture. All associates should
practice these selling skills on a daily basis.

As we look at the steps below, we will view each step through the lenses
of a DPS associate. While everything in the 5-Step Selling Skills is
designed for the entire store, the DPS has to understand its unique way
of selling to their customers as well. As you go through this information,
refer to the Selling Skills section of the CSS I or CSS II Workbooks given
to you when you were hired.

1. Warm, friendly greeting

It is important to display positive forms of both verbal and non-verbal
forms of communication. You dont get a second chance to make a good
first impression. You only get one shot at it. It also means that you dont
get a second chance to change a negative last impression. It is important
for the customer to understand why we are there and in what way we can
assist them with their needs. This will help to develop a good relationship
and presents a good first impression when done correctly. Behaviors that
should be exhibited and sample phrases to use:

Smile
Good eye contact
Welcome to Office Depot. How may I assist you?
20-20 rule
Proactive (rather than reactive) when approaching
customers
Positive body language

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Understanding this important first step in the DPS is crucial. Customers
in the DPS need to feel welcomed, almost more than other customers.
They are coming to our DPSs to leave their very important documents
with us and that requires a great deal of trust and confidence. With the
Warm and Friendly Greeting, we can set the customer at ease by being
attentive to their needs immediately.

Nowmany times, we have only one associate at the DPS. At the same
time, we may have more than one customer. It is your responsibility to
ensure that every customer that walks up to your counter is greeted
immediately. All it takes is a quick Hi (smile), Ill be right with you! That
will tell the customer that you care about them and will begin establishing
that rapport that is needed between you and your customer.

DPS customers either love their experience or are disappointed in their
experience. They are also more likely to create a special bond with the
associate who did a great job with assisting them with their needs. If we
do a great job at addressing their needs from the start, we are
guaranteed to have a repeat customer. Not only will they come back to
your DPS, they will be more likely to ask for you by name because of
how comfortable they were with their experience. On the flip side, if we
do a poor job with helping the customer out, they may decide to never
come back to your DPS or even Office Depot.

2. Qualify the customer

Now that we have built some trust with the customer, we can begin
assessing their needs. It is important for us to discover why the customer
is in our store before we begin giving recommendations. We need to
qualify the customers needs. This can be done by asking open-ended
questions. Closed-ended questions are used primarily to confirm
understanding or acknowledge agreement (yes or no). Asking open-
ended questions provide significant advantages to both the sales person
and the customer.

It allows the salesperson to receive information from the
customer.
The sales person demonstrates empathy for the customer.
The customer becomes involved with the salesperson in the
sales process.
Can lead to additional sales. The customer gets the right
product or service that satisfies their needs.

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Qualifying a customers needs is nothing more than discovering their
known and unknown needs. A customers known needs are the products
or services they are looking for when they enter the DPS. In contrast, the
customer may not be aware of their unknown needs. These are needs
that they didnt think about prior to coming to our store. For example,
when we are selling a customer business cards, they many not realize
that we can print their custom stamps, envelopes, stationary, or invoices.
They may not realize that we can customize their business cards with
logos, graphics, pictures, or various fonts and colors. All of these items
mentioned are examples of unknown needs. It is our job to ask open
ended questions (those questions that cant be answered with a simple
yes or no).

Examples of how to start an open-ended question:

Who
What
When
Why
How
Describe
Tell me
In what way

In the DPS, some qualifying questions may be:

What kind of business are you in? Is this a new business?
What is your timeline for completing this project? (Dont
assume the customer needs it immediately give Office
Depot time to complete a quality job. This also allows us to
utilize the RPF.)
So, you need 500 copies of your presentation. Can you tell
me who your audience for the presentation is going to be?
or What group are you targeting?
What are you trying to accomplish with your presentation?
or What is (are) your goal(s)?
What would you like your finished presentation to look
like?
Do you have materials to distribute like booklets,
pamphlets, or CDs?
Once weve asked the questions, its important that we listen as the
customer answers those questions. The way they answer those
questions could lead us to a very easy way to meet both their known and
unknown needs. Listening also helps us with the next step of the 5 Step
Selling ProcessMaking a Recommendation.

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3. Making a Recommendation

Making a recommendation should be easy if you have asked the right
questions and you know your products and services. Be prepared to
close the sale early. If you made a great first impression and have asked
questions that demonstrated to the customer that you care, the customer
may immediately take your recommendation and not want any additional
information. If this occurs, youre done. Now all you need to do is make
the customer aware of any additional items or services that might benefit
them.

Remember: Suggesting additional items in the DPS is essential to the
entire stores profitability. The DPS is an area where we can suggest
great additional products or services (both within the DPS and from the
other parts of the store). A few example would be:

Binders and Tabs with a copy job.
Printed Envelopes and Letterhead with a Business Card
order
Color Paper with a copy job
Stapling, folding, binding, and laminating with a copy job
Business Cards with a check order
Etc. (the opportunities to add on has no boundary)

4. Present Features/Benefits and Overcome Objections

A feature is a design or characteristic of a product that provides a benefit.
Basically, a feature describes what the product is or what it does. A
benefit provides a gain or a solution. The benefit is the whats in it for
me? piece. Features should always support benefits. Feature
information alone is not adequate information for the customer. Benefit
information is what causes the customer to purchase a product, because
it explains what the feature will do for the customer.

Customers may not always take our recommendations, even if we
suggest the best solution to their needs. Often, they become indecisive
because they think that they can find the product cheaper somewhere
else or may feel they need someone elses approval to make the
purchase. It is our job to take the risk out of the decision so that the
customer will feel comfortable making the decision today.

Use the following guidelines:

Provide adequate feature and benefit explanation
View products benefits through the customers eyes
Listen to customers reaction
Offer further explanation and/or additional solutions, where
appropriate

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In the DPS, this could look like the following example:

These are our custom Business Cards. These full color
Business Cards give you the ability to put a face with a
name. This is something thats hard to do by simply listing
your name and address. Also with the ability to print on
both sides of the card, you are able to use the Business
Card as a marketing tool as well.

5. Close the sale

One way to close a sale is to assume the customer is ready to buy. In
the DPS, this could look like the following example:

Would you like me to make a Brother Stamp in-house for
you today or would you like me to place the order for the X-
Stamper Stamp so that we can have it for you in 5 business
days?

Another method is the cost vs. benefit close, which is effective when
clarifying the value that your recommendation will provide for the price
that is being paid.

Role Playing

One way to help develop customer service is through effective Role
Playing. In a Role Play, managers act as customers, while associates go
through the steps theyd take to make a complete sale. It gets you in the
listening mode to a customer. It gets you in the relationship building
mode of a customer. So you dont just facilitate a sale, you actually foster
a relationship and take care of the customers entire needs. Role plays
should be performed a minimum of 3 times per week with your trainer
during your 60 day training plan. The following behaviors should be
exhibited while going through role play scenarios:

Warm, friendly greeting
Handshake and name exchange
Ask lifestyle and qualifying questions
Listen more than talk
Recap customer needs prior to making a recommendation
Offer the complete solution, including market basket items
Overcome objections
Close with confidence

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Do Say, Dont Say

When Role Playing, its important that you suggest market basket add-
ons by giving the customer enough information to make an informed
buying decision. The customer should walk out of the store satisfied they
have everything needed for the job they are trying to accomplish. Please
review the phrases outlined in SOP 6.17 to ensure that you can sell
these add-on items with confidence.

While we dont currently track any DPS items on the Market Basket
Attachment Report, we need to understand that we play a huge role at
the DPS in helping Office Depot meet their financial goals, which in turn
keep us as an attractive company for investors to invest their money.

On-The-Job
Activities

On-The-Job Activities

Partner with your trainer and provide examples of how the
5-step selling process can be used within DPS. Focus on
attaching color printing and tabs to a project that will be
used for a presentation the customer wants to present.
Role play with your trainer and practice the use of open-
ended questions and overcoming customer objections
regarding products within the DPS Department.
Review SOP 6.17 and read through Market Basket Do
Say/ Dont Say.
Role Play with the Manager on Duty, on DPS. The role
play should focus on adding sales to a color presentation;
i.e. binding, tabs, black and white copies, or use of a
binder.

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DPS Customer Service Standards

Overview Here at Office Depot, we want to provide much more than the basics. We
won't settle for having the customer feel satisfied, or even pleased. We
want customers to be so thrilled with our service that the idea of
shopping anywhere else never occurs to them. Our goal is to give a level
of customer service that sets us apart from other stores. We want to
become a shopping destination, not a shopping convenience. People
only visit a shopping convenience when they happen to be in the area,
but they will go out of their way to reach a shopping destination.

Components
of Customer
Service
Rapport
Demonstrate respect; show that you care; greet customers as though
welcoming them to your home.

Responsiveness
Always find a way to say Yes!; be attentive; create a solution to solve
the customers need.

Ownership
Own the issue or problem; never lay blame or pass the buck; see a
customers need through to resolution.

Communication
Listen actively; ask effective questions; use terminology the customer
can understand.

Knowledge
Acquire and share product information.

On-the-Job
Activities

Building Rapport
The most critical thing to remember about building rapport is that it can
be builtor brokenin the first few moments of contact. When you
build rapport with a customer, you create a bond that lasts well into the
future. You let the customer know that he or she is important to you.
The activity below will help you to master this aspect of Customer
Service. This activity requires that you to work with a partner
(preferably, your trainer). It should take you approximately ten (10)
minutes to complete.

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During a non-busy time, role-play the following seven (7) real-life
scenarios. Alternate playing the roles of customer and associate. Dont
forget that the purpose of this activity is for the associate to portray a
genuine interest in the customer.

The seven (7) scenarios include building rapport with a customer who is:

(1) in a bad mood
(2) in a big rush
(3) accompanied by children
(4) a non-English speaker
(5) much older than you
(6) much younger than you
(7) not interested in speaking with you.

Keep in mind that there is more than one correct way for an associate to
handle himself or herself in each of these situations. Even when you are
pretending to be the customer, think of ways that you might have
responded if you were playing the role of associate.

Communicating Effectively

The most critical thing to remember about communicating effectively is
that 93% of the messages that you send to your customer are nonverbal!
Therefore, it is significant that you recognize the impact of body language
and the effect that this has on the overall message that you are sending
to your customer. The activity below will allow you to practice these
skills. This activity requires that you to work with a partner (preferably,
your trainer). It should take you approximately ten (10) minutes to
complete.

During a non-busy time on the floor, your assignment is to communicate
the following emotions without using any words. It is your partners job to
guess the emotion that you are trying to communicate! Split the following
list in half so that each of you act-out six (6) different emotions. Pretend
to be someone who is:

(1) surprised
(2) fearful
(3) in disbelief
(4) confused
(5) sad
(6) angry
(7) proud
(8) confident
(9) tired
(10) distracted

Dont forget that the purpose of this activity is to focus on communicating
these emotions effectively to your partner.

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How did you feel when you communicated nonverbally? Were you able
to get your point across without using words? Which emotions were the
most difficult to express without spoken language?

Handling Challenging Customer Situations

During this first activity, choose a partner. During a non-busy time, role-
play the following four (4) real-life scenarios. Alternate playing the roles
of customer and the role of associate. The purpose of this activity is to
use the key elements of Office Depots Customer Service standards to
transform a challenging customer situation into a positive experience!

The following four (4) scenarios are described from the associates point
of view:

1) Customer David is disappointed in the service provided by another
Office Depot DPS associate. When you approach David, he is
obviously upset and is curt in his responses to your questions. He
demands to speak with a manager.
2) You are helping Customer Bob when an irate customer interrupts
and demands immediate service.
3) Customer J ane answers a cell-phone (and has a phone
conversation) while you are helping her.
4) Customer Samantha is in a very big rush. Her two children are
screaming and she is asking you some very technical questions
about a DPS project. Every time you respond to her question, she
interrupts you and scolds one of her children.

Explain how you can transform this challenging situation into a positive
experience for you and the customer? Come-up with ways that you
could have provided even better customer service in these scenarios!

The second activity is something that you will practice during customer
interactions while working on the floor. Take a moment to think of some
of your weaknesses (sometimes referred to as Achilles Heel) when
dealing with difficult customer situations. When it comes to difficult
customers, what is your weak spot? Does your patience become thin
when a customer demands to see your supervisor without giving you a
chance to help? Does it bother you when a customer interrupts you
every time you open your mouth? Everyones Achilles Heel is different.
It is important for each of us to recognize our Achilles Heel so that we
might better deal with our customers.

This week, focus on strategies that you might use to ensure that you
provide good customer service even when a customer is trying to expose
your Achilles Heel. For instance, if it drives you crazy when a customer
constantly interrupts you, practice taking a deep breath and counting to
ten before responding to your customer. Also, practice maintaining
positive body language during your interactions with customers. These
simple actions may help you to become less frustrated when someone
pushes your buttons.

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Customer
Service Index

Customer Service Index Components
The Customer Service Index (CSI) was developed to help track, measure
and improve customer service levels throughout the company. The CSI
consists of 3 components: Mystery Shops (75%), BizRate Internet
Surveys (20%), and Customer Contacts (5%).
Mystery Shop Standards (2007)
Mystery shops are performed in every store on a monthly basis. Stores
may be shopped at any time within a given fiscal month and will have a
different shopper every month within a 12-month rotation. Stores are
shopped 2 times a month in all of the following areas: Technology,
Furniture, and DPS. The specific areas that are measured in the mystery
shops are identified below.

On the following page, you will see an actual copy of the Mystery
Shop that is used in each of our stores.

Questions 16 thru 19 are specifically designed to see how well we
do at helping the customer in our area of the store. Here is a recap
of your questions for the DPS.

16. Were you verbally acknowledged within one minute of entering the
DPS (Design/Print/Ship) area? (4 points)
17. Was at least 1 DPS associate working behind the counter for every 3
customers at the DPS counter? (5 points)
18. Did all self-serve copy machines appear to be working? (4 points)
If No, did the self-serve copy machines that were not working
have an out-of-order sign on them?
19. Was the entire DPS area neat, clean, and organized? (5 points)
Explain No: ______________________________________

*The DPS makes up 18 points (almost 20%) of the entire
Mystery Shop Score!!

!!!!

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DPS Fax Services

Fax Services

Types of
Faxes

This Section includes policies and procedures for offering Domestic and
International faxing services for the convenience of our customers.

1. Domestic faxes are faxes that are being sent within the U.S..
To send a Domestic fax it is as easy as dialing the phone
and pressing the send button on the fax.
2. International faxes are faxes being sent outside of the U.S..
In order to send an International fax the customer will need
to provide the DPS associate the Country code for where
they are sending the fax. (Note: If the customer doe not
know the country code the DPS associate can dial the
operator and ask for an International operator to help make
the call.
The FAX
Transmission
Cover Sheet

The facsimile cover sheet (located on the Forms tab), which indicates
the person sending the fax and the location from which it is being sent,
is usually of great benefit to the customer.

The Copy and Print Center employee needs to explain the benefits of
its use to the customer, but this is optional. If the customer elects to use
a cover sheet, it is provided at no extra charge.

There is no charge for a transmitted or received cover sheet.

The Outgoing
FAX

Customers should not be using our Fax Phone number on their
business cards.

Offer the customer a fax cover sheet with the faxed document. Ask
the customer to fill out the details on the sheet.

Transmit the fax and return the original document(s) to the customer
along with the sending confirmation.

The Incoming
FAX

Upon receipt of a fax, put the pages in numerical order. Ensure there
is only one fax to one customer, and not mixed up with another
customers fax.

File alphabetically in the FAX PICK-UP file at the managers
workstation. (Retain the fax on file for 60 days.).

Design, Print, and Ship associates will not be responsible for calling
customers on incoming facsimiles to our stores.
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Note: If you need to replace your DPS fax machine, simply store use a
new one from the sales floor with the Store Managers approval.

On-The-Job
Activities

Fill out a Fax cover sheet
Send a domestic fax
Send a International fax

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DPS Self-Service Copy Program

Overview Self-Serve copy machines are set-up for customers use. The following
explains how this program works.

Self-Service copying is performed by the customer at one of our self-
serve copy stations. These copiers are equipped with three sizes of
paper.
8 1/2 x 11
8 1/2 x 14
11 x 17

Copy paper is available in:
White and various colors of bond
Specialty colors in bright hues and fluorescent
3-hole punched paper
Various weights

Copiers have three different types of trays:
Drawer
Cassette
Bypass

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Design, Print and Ship Personnel responsibilities include:

1. Having sufficient paper, toner, and supplies at all times for
customers use.
2. Keeping the glass clean on the copiers; for example, white out,
dirt, and smudges or fingerprints on the glass makes wasted
copies and unhappy customers.
3. To prevent damage to internal components, aid customers in
clearing paper jams. Do not allow customers to clear the
machines without assistance.
4. To place the Out of Order sign on any inoperable unit and call
Xerox for repair. (Ask your DPS Site Manager where you can
obtain a copy of this sign.)

The basic procedure for making copies can be broken down into seven
steps:
1. Load the Original(s) on the glass or document handler.
2. Select the Features
3. Select the Copy Paper
4. Select the Number of Copies
5. Press Start
6. Remove the Copies and Originals
7. Press Clear

Once the customer is finished making copies, the self serve machine
will print out a page that shows the customer how many copies they
have made. The customer should take the page to the nearest register
and pay for their copies.

Loading
Paper
Adding paper will be the most common request you will get from
customers using self-serve copiers.

Office Depots commitment to the environment has transcended to the
Design, Print, and Ship Depot in that we use Enviro-Copy brand paper
as our default sheet in all black and white copiers. For our color
copiers, 24#laser paper is required.
Other paper types, such as transparencies and card stock, may be
used in bypass trays but must be individually fed and may not be
copied on both sides. Most self-serve copiers will accept 8.5 x 11 11
x 17 paper in one of the paper trays. The bypass trays will
accommodate 5.5 x 8.5 11 x 17 paper. Please see the copier paper
matrix located at the end of this lesson for copier specifics.

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DO NOT use the following:
Paperback transparencies
Offset paper
Embossed letterhead
Paper with multipart forms
Carbonless paper
Coated transparencies
Paper with irregular edges
Damaged or wrinkled paper
Vellum

Problem
Solving
Document Handler Jams The Copier Ate My Originals

If they are using the feeder - are their originals in good
condition? Holes, staple marks, odd sizes and wrinkled paper will
cause drag, not allowing the copies to flow at the rate required to feed
originals individually. Suggestions: (1) Use the glass to copy or a single
sheet feeder; (2) Make another set of originals by using the glass
handler if multiple copies are required; (3) Turn the original so they pull
from the opposite edge; (4) Check to make sure guides are positioned
accurately. Is there paper, debris, staples, paper clips or other
foreign objects present in the document handler transport areas?
Suggestion: Check all areas of the document handler and remove
foreign objects or debris.

Are the originals feeding in multiples? (Hole punching or stapling
will cause originals to stick). Suggestions: (1) Fan out originals to
separate them; (2) Remove any staples or paperclips; (3) Ensure that
the document handler guide is just touching the originals.

Assessment
Action Steps
Paper Feed Problems

Is the paper tray too full? Check the maximum line to ensure paper
levels are below it.
Are there multiple pages feeding at one time? Check to see if the
paper is damp or hole punched. Solution: Fan the paper to separate the
pages or load new paper.
Is the paper repeatedly jamming in the same place? Check to see
if there is debris present in the paper transport areas.
Is the output paper coming out the wrong size? Select the correct
paper tray.
Is the paper coming out creased or wrinkled? Check to see if the
paper is loaded between the guides properly. Turn the paper over or
load new paper.

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Output-Marks, Streaks or Color Variances

Are the marks on the original or the glass? Clean the glass as per
the training manual or white out spots on the customers original.
Are the customers copies coming out too light? Check to see that
the originals are not pencil or faint. Solution: Darken the output setting or
check to see if the replace toner light is on.
Is the output background gray? Check the color of the customers
originals. Solution: Lighten the output setting to eliminate graying to
colored originals.
Is the output blank? Check to see if the originals were placed in the
copier handler properly.
Does the copy have borders or edges that are dark? Check to see
that the original is positioned correctly on the glass, the copier cover is
closed and the originals are full size. Solution: Reposition originals, use a
blank page to cover extra space if the original is too small, and close the
cover.

On-The-Job
Activities

Clear a paper jam in a Self Serve Machine
Load all of the paper trays on the Self Serve Machines
Practice making copies using all of the available features on the
Self Serve Copiers

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DPS Order Pick Up

DPS
Planogram for
Completed
Orders
All DPS Centers should have a customer pick up area set up per the
DPS planogram #3358. In this planogram the direction is given to have
2 sections with 3 shelves each labeled in the following order:

1. A E
2. F J
3. K O
4. P R
5. S V
6. W Z

In-Store
Orders
When a customers order has been completed the order should be
placed on the shelf that corresponds with the first letter in either the last
name or company name that was used when placing the order. By
placing the order on this shelf it will insure that the Stores associate will
be able to find the order quickly once the customer arrives to pick it up.

Outside
Vendor
Orders
When a customer order arrives from an outside vendor, the DPS
associate should find the customers paperwork in the DPS customer
file, check the order to make sure that it is correct, call the customer to
let them know that their order has arrived, and then place their order on
the shelf in the customer pick-up area.

All DPS orders are required to be paid in full at the time the order is
placed. The associate handling the pick up order should always verify
that the order has been paid in full and then have the customer sign the
order form to verify that a pick up has been made.

Sec t i on
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DPS UPS Shipping

Overview

Many customers like the convenience of shipping from our stores.
We have the same counter rates that a customer can obtain by going
to a
UPS shipping facility.

Detailed information on our UPS Shipping is located on the Store
Portal under the DPS tab, DPS handbook, US, Ship, UPS Program,
UPS Complete Shipping Guide. Some highlights will be included in this
workbook.
ALL packages must be measured and the measurements must be
entered in the system. All DPS should have a tape measure by the
scale to facilitate the process.
Look under boxes, sometimes the dimensions are listed.
UPS will not ship boxes that exceed 130 inches in combined length
and girth OR that weight over 100 lbs.
Use the Over 70 Lbs. Sticker when applicable and mark the
package weight on it.
When processing a package through the system, review the delivery
address with customer to verify whether it is residential or commercial.
Special handling charges must be collected on any packages that are
not fully encased in a shipping container for example, tires. Any
package classified as not in a box will incur a $5 additional fee (see
Charge Backs). You are encouraged to review the shipping guide to
ensure that you know where to obtain answers to questions that
customers may have.

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Shipping Guidelines:

The DPS will not accept the following items/or services for UPS
shipment:

Agricultural commodities
Alcoholic beverages
A.P.O. (Army Post Office)
Art works or heirlooms
Articles having value of more than $5,000
Articles of unusual value (without proof)
Currency, coins (including collectibles)
Firearms, rifles or shotguns
First Class mail F.P.O. (Fleet Post Office)
Framed pictures with glass, or mirror products
Freight collect shipments
Gold, silver or platinum in raw form
Gun parts or ammunition
Hazardous materials or used hazardous material boxes (see
next section for HAZMAT details)
Lottery & raffle tickets
Negotiable instruments (stock & bonds)
One of a kind or non-replaceable items
Packages over 100 lbs.
Packages over 108 inches in length
Packages over 130 inches in combined length & girth
Perfumes, colognes, or other liquid scents
Perishables
P.O. Box (Post Office) address items
Return services (not available)
3rd Party billed shipments
Tobacco products
Unset precious stones (i.e. diamonds, etc.)

The following items can be shipped from the DPS, but no declared
value overage can be purchased:

Next Day Air or 2nd Day Air Express Letters.
Airline tickets.
Any kind of ticket for admittance to an event that has not yet
occurred (e.g. sport tickets, concert tickets, ballet or theater
tickets, dinner/fundraiser tickets, etc.).
Checks or Money Orders.
Gift cards, money cards or any form of gift certificates.

!!!!

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UPS
Package
Processing
Steps

In efforts to improve our revenue in our shipping category we are
implementing some key steps that must be taken and completed by
store associates when processing packages in our DPS. These
processes will not only help us increase the revenue in this department
but decrease the amount of dollars lost due to UPS claims. 95% of all
claims are due to improper packaging. The following are quick and
easy steps that all associates assisting in UPS shipping must follow:

1. Inspect the package for damage, ensure proper packaging.
Seams properly sealed/taped
No holes or tears in box.

2. Ask the customer if their packaging contains any of the high risk
items that require inspection and/or double boxing?
Electronics, artwork, glassware, etc.

3. Shake the package gently to determine whether the box needs
additional bubble wrap or packing peanuts?

4. Make sure the customer initials the appropriate disclaimers on their
receipt.

5. Ask if they would like to select the signature required button to
insure that someone signs for the package versus being left at a
door.
*This is especially important for high valued items and holiday
packages, price is $2.75 per package.

Packing Services Program
If the item the customer wants to ship is already packed, but
needs additional cushioning (bubble wrap and peanuts), we
charge a fee of $2.00. Use SKU 199-251 to add the fee to the
customers shipping charges.
We charge $1.00 per minute to pack an item. Use SKU 199-
251 to add the fee to the customers shipping charges. This
packing fee applies to all items, except electronics.
Fees do not include the box. Box is separate and can be
purchased at the store or provided by the customer. We do not
offer full service packing on glass and oversized items.

Here are the fees we charge to pack electronic items:

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Register Procedures:
Begin the transaction as normal.
Scan or enter the UPS barcode on the Customer shipping
receipt.
If the DPS performed Full Service Packing for the
customer, key in the packing SKU number (see Packing
Handout for SKU and pricing).
When prompted for a form number to validate the TC4
shipping receipt, enter the date in the following format:
MMDDYYYY (i.e. 11142004).
All UPS transactions should be completed at the DPS register, if
possible.
If the customer chooses to pay at another register, he or she
must present a receipt to the DPS employee. If this doesnt
happen, the package will not be shipped.

UPS
Hazardous
Materials

Hazardous Material items or packages with hazardous material
markings on the box are not accepted at any Office Depot UPS
Counter.

It is important to screen packages for hazardous materials. All
customers packages should be examined on all six sides to ensure
they dont display any hazard label. The following should be used as a
guide when screening packages:

Examine the package for hazard labels, shipping papers, and
markings.
No package bearing any hazardous material label may be
accepted at the customer counter.

No packages bearing the UPS Hazardous Materials Shipping
Paper are to be accepted.

*Package Markings Suggesting Hazardous Materials could
include:
o Paint, UN1263.
o Printing Ink, UN1210.
o Flammable Liquid, n.o.s., UN1993.
o Battery wet, filled with acid, UN2794.
o Dry ice or carbon dioxide, solid (in our 1DA, 2DA or
3DS services).
o Mercury, thermometers, barometers (which may be
regulated depending on the quantity).

If you discover that a package has illegal substances, please
notify your store manager immediately. The store manger will
notify your LP supervisor.
In the event a customer refuses to leave without their package,
you must return it to them.

!!!!

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Shipping a
Package

Customer
Procedure

To launch DeliverAbility at the customer-facing workstation:

Click Ship Your Package.
The customer or store employee clicks Ship Your Package on the
Office
Depot Customer Self Serve screen (Figure 1).
The DeliverAbility Home screen is displayed (Figure 2).

Getting
Started

Home Screen

From any screen, selecting Home on the DeliverAbility menu bar
returns you to the Home screen (Figure 2).

Figure 2
Home screen
Click here to launch
Deliverability

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Shipping a
Package

Customer
Procedure

Figure 3
Home screen

Figure 4
Customer Login screen
To INITIATE shipment processing, the customer follows
this procedure:
1 Click Ship a Package shortcut or select Ship on
menu bar.
From the Home screen (Figure 2), click the Ship a Package shortcut or
select
Ship on the menu bar. The Confirmation screen is displayed (Figure 3).
2 Click I Accept These Terms.
Click I Accept These Terms. The Customer Login dialog box is
displayed
(Figure 4).

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Shipping a
Package

Customer
Procedure

Figure 5
Customer Signup screen

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Shipping a
Package

Customer
Procedure

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Shipping a
Package

Customer
Procedure

Figure 8
Add/Edit Address screen

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Shipping a
Package

Customer
Procedure

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Shipping a
Package

Customer
Procedure

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Shipping a
Package

Customer
Procedure

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Shipping a
Package

Customer
Procedure

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Shipping a
Package

Employee
Procedure

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Shipping a
Package

Employee
Procedure

In Step 5, Make Sure You
Match Package Number
Displayed On-screen Here
To
Number Written On
Package
By Customer (See
Customer
Step 7, Page 9).

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Shipping a
Package

Employee
Procedure

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Shipping a
Package

Employee
Procedure

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Shipping a
Package

Employee
Procedure

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Shipping a
Package

Employee
Procedure

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Shipping a
Package

Employee
Procedure

Ask Customer to Read
This Important Information
and Have Them Sign Your
Employee Copy of the
Receipt!

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Shipping a
Package

Employee
Procedure

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Shipping a
Package

Employee
Procedure

Customer
Drop OFF
Program

Do not
accept any
International
packages
through the
Drop
off Program

Drop Off Program
Office Depot serves as a drop off location for Authorized Return Service
(A.R.S.) and Return Service, Air Shipping Document (A.S.D.), and UPS
Internet Shipping (U.I.S.)

Authorized Return Service (A.R.S.) and Return Service

Return Xerox toner cartridges, Gateway computer components,
etc.
Computer-generated bar coded label is on package and is
identified with A.R.S. near the top.

Example of A.R.S. Shipping Label

!!!!

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Shipping Document (S.D.)

Multi-part, paper air-bill with customers UPS accounts number
or a major credit card.
UPS now accepts Ground (GSD), 3Day Select (3DaySD) Next
Day Air, Second Day Air, Second Day Air Early AM (commercial
only) and International Express (ASD) shipments.
Do not accept any International packages through the Drop
off Program.

Example of S.D. Shipping Label

UPS Internet Shipping (U.I.S.)

Customer processes through UPS.com and pays with their own
UPS account number or a major credit card.
Computer-generated bar coded label is on package and reads
Prepaid under the bar code. Look for the image of the little
package with bow on the address label in the lower right hand
side.

Example of U.I.S. Package Label

Prepaid Drop Off
Billing P/P Box

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End of day
DPS
Department
managers will
print out 2
manifests, one
for shipped
packages and
one for Drop
off packages.

Drop Off program information you need to know when accepting a
package:

Drop off packages should be separated from the regular
packages and placed in a safe area behind the counter.
The customer will drop the package off at the DPS counter only;
not at another location within the store or to any associate other
than a DPS Associate.
The customer cannot drop the package at the counter without
processing the package through the Drop off System.
The DPS keeps a copy of the form in Drop Off binder for record
purposes.

3rd Party Shipments

3rd Party Shipments are not a part of Office Depots
Shipping Program and/or Drop Off Program.
Office Depot should not process any shipments where the
customer is requesting that shipping charges be paid for by a
third party (3rd Party Billing) or by the receiver (Freight Collect).
Customers can use their account number when processing their
packages with a UPS Shipping Document (S.D.) or through the
UPS Internet Shipping (U.I.S.). These packages can be
accepted in our shipping counter because they are included in
our drop off program.
Customers cannot use their account number when processing
a package at the store.

Set-up Procedure

Before you begin make sure that you have:
The UPS Shipping Account Number assigned to your store. You
will need this for the initial account setup process.
The UPS account number is located on all tracking numbers
generated from your Pitney system.
Skip the first two digits and the UPS account number is the six
digits between the third and the eighth digit. For example
tracking number 1z34av850300035471 reflects UPS account
number 34av85.
To gain access to the Retail Package Drop-Off (RPDO) system,
you will need to register your UPS store account access the
following site via the Internet: http://www.myups.com, then
scroll down and select register.
Review service agreement and then select accept.
Fill in all the store information in the required fields. Enter Store
Managers name in the name field. E-mail address will be the
DPS e-mail address. Then select continue.
Make sure to select No, I prefer not to receive this type of e-
mail from UPS.
!!!!

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If your store manager changes please login and select
Manage My UPS then select Profile/then edit your profile
and select update.

To set up User ID and password to create user information:

Use all lowercase letters for login and password
Use the standard login odscxxxxx (Example: Store #45 login
would be odsc00045.)
All passwords should be set up as upsuser
Select submit after you have entered in all the information

Registering on MyUPS.com

On the screen select that you are currently logged into please
select Manage My UPS in the yellow box in the corner.
Next select Account Summary in the yellow box
Then a box will appear that says Account Summary, please
select Add a UPS Account
Enter all the requested information and select Continue.
The UPS Shipping Account Number assigned to your
store.
Descriptive name for your account. (Use ODSTORE
followed by your 4 digit Store #)
The ZIP code assigned to your store.
The country in which your store resides.
Check the box that says make this my default payment account.
Then select add.

*Do not deviate from the format below. Please enter all the information
below exactly how you see it with your store information.

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*The UPS Shipping Account Number assigned to your ASO store
should now be visible in the Account Summary section as shown
below.

If your
Shipping
Account
Number is not
listed under
the
UPS Accounts
section, click
on the
Request
Administrative
Authority link.

Make
sure that both
of these
options are
selected and
click the
Continue
button.
Review the
legal
agreement.
You will need
to accept the
terms in order
to continue.

Requesting Administrative Access

Access my Admin Profile by logging into URL:
https://www.ups.com/useradmin/adminprofile?loc=en_US.
The My Administration Profile window should now be visible. If
you had previously set up your store account for administrative
access, the UPS Shipping Account Number would be listed
under the UPS Accounts section of the My Administration
Profile.
Click on the drop down menu and select your account or enter
the requested information and select Continue.
o The UPS Shipping Account Number assigned to your
store
o A descriptive name for your account (format should be
ODSTOREXXXX)
o The ZIP code Assigned to your store
Only the UPS Shipping Account Number assigned to your store
account should be entered. If you enter a non-authorized
shipping account number, the following message will appear:

Confirm that the UPS Shipping Account Number assigned to
your store is displayed. Ensure that the Available Authority
checkbox is checked and select Continue.
Confirm that the following options are selected:
o Retail Package Drop-Off
o Service Center Locator Self-Maintenance
Once you complete the ID Request process, a PIN letter will be
mailed to the attention of the Controller at your address. You will
need to re-access your MyUPS.com account to complete the
setup process after you receive your PIN letter.
o You are not done until you receive your PIN Letter!!

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Activating your Administrative Account

To activate your pin number please type in the following internet
link below: https://www.ups.com/useradmin/aopin
Enter your User ID and Password that you created and Click on
the Log In button.
Enter the requested information and select Continue
o REQUIRED FIELDS ARE SHOW IN BOLD.
o Name field is the Store Managers name.
o Company name is Office Depot
o UPS Shipping Account Number assigned to your store
o ZIP code assigned to your store
o Country in which your store resides.
o PIN (obtained from the PIN letter)

If you have
any technical
problems with
registration or
application
set-up, simply
call UPS
Technical
Support
at 1-800-247-
9035, and they
will be glad to
help.

After the customer agreement has been accepted, the following
confirmation screen should be visible:

Congratulations! The RPDO setup process should now be complete.

On-the-Job
Activities

What is the Pitney Bowes DeliverAbility system associate
password? __________________________________
Use the Pitney Bowes DeliverAbility system to key in a
shipping order from the Customer Screen.
Use the Pitney Bowes DeliverAbility system to find an order
that has been keyed by a customer.
Process the above order following packing and shipping
guidelines.
Create a customer address book.
Print a customers shipping receipt
Practice packing a glass object, such as a picture frame, as if it
were being shipped by a customer.

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DPS - JMIL for Print On Demand

Overview

J Millennia is a user-friendly, server based system. It allows quick point
and click access to all the relevant information on a customers account
both order entry and customer service related.

It provides you with the ability to:
Locate or update customer information
Place orders
Locate customer history
Find product information and specific products
Locate stores

During Training, you will use the J Millennia Training System ONLY.
To log in, ask your Manager or Instructor for the URL or link from your
system.

Go to Train Track and complete the module SLS-OP3145
Print On Demand

Logging on
to JMillennia

To begin configuring an order in Print-on-Demand, select the J Milennia
link from the OD WebTop.

After You have selected the JMillennia on the associate screen you will
Sec t i on
7

STOP

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come to a log on screen.

Remember, your Login and password are the same as the Portal. If you
cant remember your password, you can use Password Courier to reset
your password. See your Store Manager for help with this.

The J Millennia system has been designed to support, the Print on
Demand system via the Stores or via the web. We are able to copy an
old order to new order and save time reconfiguring orders that
customers may be reordering. This will also allow us to track customer
history, as well as for Office Depots marketing strategies. Be sure to
connect with as many customers as possible and run all orders through
J mil.

JMillennia
Home Page

You may enter the customers account number if they have it, otherwise
use phone number or name in the customer identification window. Once
you enter the information, click enter to go directly to the order entry
page, or choose one of the three buttons just below it.

!!!!
Be sure to
note the New
Star Teacher
Coupon
Code.
Please dont
forget to add
the member
number on
the Payment
Infoscreen

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The Place order button will take you to the Order Entry page.

The Product Info button will allow you to search for product information

The Service button will take you directly to the customers History page if
there was a direct match with the account, phone number or name.

There are three other important areas on your screen:
The Hot Spot is used to post important informational updates.
The Reference Area will have links to important sites or job aids, and
finally,
The Personal notes section is for you to enter your own notes or
reminders. Place your cursor in the box and type the note, then click the
save button in the upper right corner. These notes are linked to your
personal login only and are saved until you choose to remove or edit
them.

Finding the
Customer

Select the New Customer button if the customer can not be
located in the scroll down menu. You may need to select Next
a few time to page through all the name.
You will then be prompted to enter the customers information.

Please note that sometimes, when you key a customer phone
number, you may be directly into their account, if they do not
have any other listings.
For existing customers, scroll and search from the list of existing
customers shown. It is essential to ensure you have the correct
billing and ship to information for both new and existing
customers.

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Enter Source
Code
When entering POD order always select Customer saw product
in Office Depot Store.
It is essential to select this option for office depot marketing
purposes.

After selecting Customer Saw Product in Office Depot Store.
The DPS associate will then click on the Print On Demand link

When you select this link, it will take the DPS configuration
screen.

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Creating a
Print-On-
Demand
order in Jmil
Hardcopy & File Upload

When to use Browse and Hard Copy Document Buttons

Browse Button:

Use this button when a customer brings in a digital file that our systems
are not able to open
Use this button when the customer brings in a digital file and our
computer system changes the format or fonts
Use this button when the customer brings in a digital file and the order
will be sent to the Regional Production Facility (RPF).
Note: If a customer brings in a digital file your can use the POD system
without uploading the file if the file will be run in house and there are no
complications when opening the file.

Hard Copy Document:

Use this button when the customer brings in Hard Copy of the file they
want produced and you want to utilize the POD system because of the
complexity of the order or the order will be sent the RPF. (Hard Copy
orders must be couriered to the RPF once the order has been sent
through POD.) For remote stores with no courier service option, you will
have to send the hard copy through UPS Campus Ship. See your DPS
Site Manager for details

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Configure
Option
Summary

Within this page you are able to modify the specifications of the
order, add tabs, proof any documents that have been uploaded,
remove files, merge files and document that the file has been
proofed.

This page allows the DPS Associate to change anything with the
project. You can select Format, Paper type, Binding, Covers,
etc.
This page is the bottom section of the modify page. In this
section you select any finishing options the order requires.

In the QTY.
box you will
define how
many sets of
the project you
want to print.

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Utilize the pull down menus for each corresponding item to make
your selections.
Once changes are made on the Modify Paper/Format Screen,
make sure to click on the Save Setting button.
After you click on the Save Setting button, the DPS associate
will be taken back to the review page screen.

It is necessary to preview the document to be sure the file is uploaded
and converted to a PDF correctly. Once the document has been
reviewed for accuracy, click the checkmark box, and then click on
continue.
After you have
reviewed the
project,. DPS
Associate must
click on this
box stating that
you have
proofed the
document
before you can
continue.
For the
finishing
options, each
time you enter
a quantity in
one of the
boxes, that
number
pertains to
each set.

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Review the
Order

Please ensure that you discuss the delivery and return policies
with the customer.
Once the customer has agreed to price and policies click on the
Add to Cart button.
If order has not been configured correctly, click the Print on
Demand link on the left side of the screen. That will bring you
back to the configure option summary page and allow you to
make changes as necessary.

Finishing
Only
Configuration
There may be situations where a customer only needs finishing services
completed. When this occurs the Finishing Option Only feature can be
used. This will allow you to enter the finishing options into the POD
system.

Be sure to enter document name, document size and number of pages.
The number of pages is especially important if binding is needed.
Options such as binding requires the number of pages per book to
determine the correct price.

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After you have filled in this information you will then click on the
Continue button.
When Processing a finishing only order you will follow the same
steps as previously shown for processing a POD print job.
However when you start the configuring of the job. You will
select the Modify Paper/Format which will bring you to the
modification page.

Configure
Order Details
Be sure to enter document Description, document size and number of
pages. The number of pages is especially important if binding is
needed. Options such as binding requires the number of pages per
book to determine the correct price.

Continue button.

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Once you have verified the information on this page DPS Associate
will Click on the Continue button

Configuration
Options
Summary
modification page.

Click here
if you
forgot to
upload any
additional
documents
for this
order.

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Choosing Paper, Binding, and Finishing Options will be
defined in this screen using the pull down menus.

Remember that the Advanced Finishing Options is a quantity for
each set not per page. For example, if you have 50 sheets that
need lamination, you enter 1 for how many sheets. The system
will then take 1 times your total number of set from the top of the
screen. This will result in a the correct pricing.

This page shows all the Advanced Finishing Options that are
available for each job. Be sure to enter all pertinent information.
Once you have completed putting in all the finishing options
make sure that you click on at the bottom
of the page.

The
quantity
box is
defining
the number
of set that
are being
Laminations

50 X 5 =250
sheets

You will
always enter 1
for how many
pages. This
will then
calculate 250
laminated

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Configure
Order Details
Be sure to enter document Description, document size and number of
pages. The number of pages is especially important if binding is
needed. Options such as binding requires the number of pages per
book to determine the correct price.

Continue button.

Once you have verified the information on this page DPS Associate
will Click on the Continue button

Click here
if you
forgot to
upload any
additional
documents
for this
order.

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Configuration
Options
Summary
modification page.

Choosing Paper, Binding, and Finishing Options will be
defined in this screen using the pull down menus.

The
quantity
box is
defining
the number
of set that
are being

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Remember that the Advanced Finishing Options is a quantity for
each set not per page. For example, if you have 50 sheets that
need lamination, you enter 1 for how many sheets. The system
will then take 1 times your total number of set from the top of the
screen. This will result in a the correct pricing.

This page shows all the Advanced Finishing Options that are
available for each job. Be sure to enter all pertinent information.
Once you have completed putting in all the finishing options
make sure that you click on at the bottom
of the page.
Document
Review
After you click on the Save Setting button, the DPS associate
will be taken back to the review page screen.

It is necessary to preview the document to be sure the file is
uploaded and converted to a PDF correctly. Once the document
has been reviewed for accuracy, click the checkmark box, and
then click on continue
Laminations

50 X 5 =250
sheets

You will
always enter 1
for how many
pages. This
will then
calculate 250
laminated
After you have
reviewed the
project,. DPS
Associate must
click on this
box stating that
you have
proofed the
document
before you can
continue.

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Please ensure that you discuss the delivery and return policies
with the customer.
Once the customer has agreed to price and policies click on the
Add to Cart button.

If order has not been configured correctly, click the Print on Demand
link on the left side of the screen. That will bring you back to the
configure option summary page and allow you to make changes as
necessary.
Adding
Custom Tabs
to an Order
Once the order has been added to the cart, you will be brought back to
the Order Form.

Clicking on the Print on Demand link will allow for custom tabs to be
added to an order and configured to the exact location the tab should be
placed.

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Add Tabs
Selection

You will click on the Add Tabs Link in the Configuration screen.
Remember when adding tabs, the system shows every page in
the uploaded file. Simply click on the Add Tab button before or
after page where you would like a tab placed.

In the Tab Wizard screen it will give you a screen shot of the two
pages of where the tab will be place.
In Line 1 and 2 is where the Tab Label will be typed.
Make sure that after you have decided where the tab is going and
you have created the label that the Save Tab is selected to save
it to the project.
Continue this process until all tabs have entered. Making sure to
save each tab, and then at the end. Click the Return to
Documents Summary button.

!!!!
!!!!

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Configure
Options
Summary
This will take you back to the document summary page to finish the
processing of the order.

Once the order has been entered into the system and added to
the shopping cart you will need to process the order, receive
payment and add coupons. You should also enter coupon code
9999 here for any pricing adjustment needed.

Star Teacher coupon code is 52605000. It is also located on the
Main Page of the J mil after employee logon (See page For
Screen Shot)
After all coupons have been enter click on the Place Order link to
finish the order.

It is a good idea to check with the customer to be sure all Shipping
and Billing Information is correct. If not, select the billing
information link on the left side pane. If billing information is
changed, double check the shipping information.
Click on the
Add A Coupon
link to input
any coupons the
customer might
have.
!!!!

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Payment
Information

Selecting Place Order will take you to the payment information screen.
This is used to enter the customers method of payment credit card,
check, cash or gift card. The screen also allows for the entry of the
customers Purchase Order, any speciall delivery instructions for the
driver and any Loyalty Program information.

Click to open the Payment Method drop down box. Select the payment
method the customer is using for this purchase. Only the available forms
of payment for that transaction will be shown.

When Selecting Credit card, the credit card windows will open. Enter the
card number, and the CID or CVV number, and use the drop down
boxes to select the Expiration month and year.

If the Payment Tender selected when the order is placed was cash or
check, a register transaction must be completed on the day the order is
placed. If the Payment is not made, the order will be automatically
deleted from the system.

When utilizing JMillenia with Print On Demand, the Payment Info
screen must be completed first before entering information into the
POD screens. If you have to go back to the Payment Info Screen,
all POD entered information will be lost.

If a customer is paying with a Gift Card or Money Card you will select
gift card from the drop down box. Then click on the Gift Card Entry link
to proceed to the gift card screen shown below.
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Gift Card or
Money Order

Enter the Gift Card number and the pin and then click on the Check
Balance button. The balance will appear at the right side. If the
customer wishes to apply the gift card to the order, click the Apply
button.

You will now see the Gift Card has been applied and if there is a balance
due, it will also be shown. One additional method of payment may be
entered with a gift card. Select the additional method of payment from
the drop down box and enter it.

For a credit card you will enter the card number, CID number, and
expiration date in the same way that you enter it on the Payment Info
page. When you are done, click on the Update Credit button. This will
apply the card and the additional method of payment.

When this is done, click back into the Payment Info page by selecting it
on the left navigation bar.

There are a few more important fields on the Payment Info screen that
you dont want to forget. Ask a business customer if they have a
Purchase order number.

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The Purchase Order number will be enter into the field labeled PO
Number.

Ask all customers if they have Special Instructions for the driver and
enter those instructions. Remember that Office Depot delivery is
between 8:30 and 5pm. We cannot guarantee any specific times or
delivery intervals.

Enter any customer loyalty program member information.

Now click on Update to save all information on this page and then click
on Place order to proceed to the order confirmation page.

Order
Confiramtion

From the Order Confirmation page, you will be able to provide the
delivery information for the customer as well as the order total details.

When entering imprint items, the order will automatically split into a
separate order. Quote the delivery date for the Imprint item from the
Confirmation Screen.

Always inform the customer that the date you are quoting is an
Approximate Date since we cannot guarantee delivery time on Imprint
Items.

Tips J Millennia will time out if you are inactive for 30 minutes. You will
be require to log back in. You will know if this happens as you
will automatically be directed back to the Login Screen.
For short breaks you may leave the system running and click on
the refresh Icon when Returning.
To shut down the system, click on File to open the drop down
box, then select close. Always close down the system at the end
of your shift.

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On-the-Job
Activities

Complete the Train Track Sessions listed above
Have a DPS Associate demonstrate the functions of the POD
system

Complete the following tasks:

Log on to J Mil/POD
Utilizing the Upload button to enter the following job:
Customer needs 10,000 color copies of a one page digital file
(Select any file on the DPS computer for uploading)
Utilize the Hard Copy button to enter the following job:
Customer needs 100 copies of a spiral bound book that has 50
double sided pages. Paper is a yellow pastel and they want a
clear front and black back.
Utilize the Finishing Only button to enter the following job:
Customer has brought in 2 sets of 50 pages and wants the
document to be comb bound with the front and back page
laminated.

Name: - : Dps - Basic Cross Training Workbook Stores Training

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