BUREAU OF FOODS AND DRUGS

a.) Location:
Civic Drive, Filinvest Corporate City, Alabang, Muntinlupa City, Metro Manila
(02) 809-490
!!!"b#a$"gov"p%
b#a$&b#a$"gov"p%
b.) What services does this governent agenc!"entit! #rovide to the #$b%ic&
'%e B$rea$ o' Food and Dr$gs is a regulatory agency t%at ensures t%e sa#ety, e##icacy, purity
an$ (uality o# processe$ #oo$s, $rugs, $iagnostic reagents, )e$ical $evices, cos)etics an$
%ouse%ol$ %a*ar$ous substances t%roug% state-o#-t%e art tec%nology, as !ell as t%e scienti#ic
soun$ness an$ trut%#ulness o# pro$uct in#or)ation, #or t%e protection o# public %ealt%"
Genera% F$nctions:
a" +FAD $evelops plans policies, progra)s an$ strategies #or regulating processe$ #oo$s,
$rugs an$ ot%er relate$ pro$ucts
b" For)ulates rules, regulations an$ stan$ar$s #or licensing an$ accre$itation o# processe$
#oo$s, $rugs an$ ot%er relate$ pro$ucts
c" Con$ucts licensing an$ accre$itation o# processe$ #oo$s, $rugs an$ ot%er relate$ pro$ucts"
$" ,rovi$es tec%nical, consultative an$ a$visory services to an$ $evelops capability o# #ile$
o##ices on licensing an$ en#orce)ent o# la!s, rules an$ regulations pertaining to processe$
#oo$s, $rugs an$ ot%er relate$ pro$ucts"
e" Monitors, evaluates an$ ensures co)pliance o# )anu#acturers, $istributors, a$vertisers an$
retailers o# processe$ #oo$s, $rugs an$ ot%er relate$ pro$ucts to %ealt% rules an$ regulations
an$ stan$ar$s o# (uality"
(erits"Licenses )ss$ed:
-" )ss$ance o' License to O#erate - .# you are loo/ing to i)port, retail, !%olesale,
$istribute, )anu#acture, or e0port #oo$, p%ar)aceuticals, or %ealt% an$ beauty pro$ucts
)ost li/ely !ill nee$ to register !it% +FAD #or your 1icense to 2perate 1'2 an$ register
any pro$ucts you !is% to !or/ !it%" An 1'2 )ust be secure$ be#ore you are able to $o
any pro$uct registration !it% +FAD"
2" (rod$ct Registration
3ac% pro$uct t%at you !is% to !or/ !it% )ust un$ergo a separate pro$uct registration
process" Depen$ing on t%e classi#ication, #oo$, #oo$ supple)ent, $rug, or cos)etic, t%ere
is a vastly $i##erent registration re(uire)ent an$ processing ti)e"
Consu)ers are a$vise$ to veri#y t%e e0istence o# t%e 1icense to 2perate (1'2) o# t%e
establis%)ent4outlet !%ic% s%oul$ be conspicuously $isplaye$ an$ t%e e0istence o# t%e
applicable +FAD ,ro$uct 5egistration 6u)ber on t%e label o# t%e pro$ucts inten$e$ to
be boug%t" '%e absence o# suc% in#or)ation is in$icative o# possible illegal
source4pro$uct"
c.) *o+ can the #$b%ic avai% o' s$ch services&
Consu)ers )ay go $irectly to t%e +FAD ,olicy, ,lanning, an$ A$vocacy Division - ,ublic
Assistance an$ Co)pliance Division (,,AD-,A.C7), 5oo) -0-" '%ey are a$vise$ to bring #or
veri#ication pro$uct sa)ples an$ t%e $octor8s prescription #or prescription $rug pro$ucts"
For pro$uct registration veri#ication, consu)ers )ay contact t%e ,olicy, ,lanning, an$ A$vocacy
Division at telep%one nu)ber 8429:0:" Consu)ers are a$vise$ to provi$e $etails suc% as t%e
co)plete pro$uct na)e, registration nu)ber, an$ na)e o# )anu#acturer or $istributor"
d.) *o+ does BFAD #rocess cons$er co#%aints&
Consu)ers are a$vise$ to coor$inate !it% t%e nearest Depart)ent o# ;ealt% Center #or ;ealt%
Develop)ent (C;D) #or pro$uct co)plaints" .# t%e Acting Consu)er Arbitration 2##icers $ee)
it #it t%at t%e co)plaine$ pro$uct nee$s laboratory analysis, t%e pro$uct !ill be #or!ar$e$ to t%e
+FAD 1aboratory 7ervices Division"
e.) *o+ does this governent agenc!"entit! reso%ve s$ch a co#%aint&
'%e legal $epart)ent o# +FAD provi$es legal a$vice in t%e en#orce)ent o# #oo$ an$ $rug la!s
an$ regulation< con$ucts a$)inistrative procee$ings an$ (uasi-=u$icial %earings on cases relate$
to #oo$ an$ $rug la!s an$ regulations< prepares reco))en$ations, resolutions an$ ot%er
a$)inistrative issuances pertaining to regulation o# processe$ #oo$s, $rugs, an$ ot%er relate$
pro$ucts< con$ucts investigation o# consu)er co)plaints on pro$ucts regulate$ by t%e +ureau<
an$ )onitors pro$uct a$vertise)ents an$ pro)otions to c%ec/ co)pliance !it% e0isting
gui$elines on )e$ical an$ nutritional clai)s"
(*)L)(()NE S*)((ERS BUREAU
a.) Location and ,ontact Detai%s:
,%ilippine 7%ippers8 +ureau
24F 'ra$e an$ .n$ustry +l$g"
:- 7en" >il ?" ,uyat Ave", Ma/ati City
'el" 6o"@ (A:2) B9-"044B9-"084 loc" 22-2 or 22-
b.) What services does this governent agenc!"entit! #rovide to the #$b%ic&
(hi%i##ine Shi##ers B$rea$ ((SB) is an agency un$er t%e Depart)ent o# 'ra$e an$
.n$ustry t%at i)ple)ents t%e reservation o# govern)ent cargoes #or i)port an$ e0port to
,%ilippine #lag vessels t%roug% its #reig%t boo/ing consoli$ation Center"
'%e ,7+ !as establis%e$ as a regular bureau by virtue o# 30ecutive 2r$er (32) 9-4 issue$ on 2:
Marc% -992, )a/ing it a line agency o# t%e D'." .t use$ to be an attac%e$ agency /no!n as t%e
,%ilippine 7%ippers8 Council (7;.,,35C26) create$ un$er ,resi$ential Decree (,D) -:9 as
a)en$e$ by ,D 8"
Services O''ered
Consultation and negotiation with international and regional shipping and transport
associations. ,7+ con$ucts consultation, $ialogue, an$ negotiation !it% its international
an$ regional counterparts as !ell as s%ipping an$ transport associations on )atters o#
)utual interests to e0porters, i)porters, an$ ot%er co))ercial users o# sea transport,
particularly on #reig%t rates, a$e(uacy o# services an$ reasonable ter)s an$ con$itions o#
carriage"
Supply Chain. Cn$er t%is progra), ,7+ s%all $eter)ine t%e costs involve$ in t%e
$istribution4 transport o# so)e basic an$ pri)e co))o$ities an$ reco))en$ )ore
e##icient $istribution t%at !oul$ )ean assure$ supply o# t%ese co))o$ities at re$uce$
transport cost"
Assistance to Shippers. ,7+ provi$es assistance to s%ippers in ter)s o# #reig%t boo/ing,
calculation o# transportation costs, #reig%t #or!ar$ing, containeri*ation, $ocu)entation,
pac/ing, )ar/ing, an$ labeling, an$ ot%er relate$ services in or$er to #acilitate t%e
transport o# cargo to, #ro), an$ !it%in t%e ,%ilippines"
Mediation. ,7+ con$ucts )e$iation procee$ings to resolve co)plaints an$ $isputes
bet!een an$ a)ong s%ippers, #reig%t #or!ar$ers, s%ipping lines, an$ ot%er transport
service provi$ers" '%e nature o# co)plaints inclu$e non-$elivery, loss an$ $a)age to
cargo, overc%arging, $elay in $elivery, unet%ical con$uct, non-pay)ent o# #ees an$
c%arges an$ )ariti)e #rau$"
Implementation of PD 1466. ,7+ is t%e i)ple)enting agency o# ,D -4:: !%ic%
re(uires t%at all govern)ent cargoes an$ t%ose cargoes o!ne$ by private entities !it%
govern)ent loan, cre$its an$ guarantees be loa$e$ on 5,-#lag vessel, ot%er!ise, a !aiver
)ust be secure$ #ro) ,7+ !%enever suc% vessels are not available an$4or suitable"
Accreditation of freight forwarders. ,7+ is in-c%arge o# accre$itation o# sea #reig%t
#or!ar$ers categori*e$ as non-vessel operating co))on carrier, international #reig%t
#or!ar$er, an$ $o)estic #reig%t #or!ar$er"
c.) *o+ can the #$b%ic avai% o' s$ch services&
d.) *o+ does (SB #rocess cons$er co#%aints&
'%e #ollo!ing are t%e co)plaints t%at )ay be #ile$ !it% t%e ,%ilippine 7%ippers8 +ureau (,7+) in
connection !it% t%e s%ip)ent o# goo$s@
-" 6on-$elivery o# s%ip)ents<
2" 1oss o# or $a)age to s%ip)ents<
" 30cessive c%arges by #reig%t #or!ar$ers, s%ipping lines, an$ ot%er service provi$ers< an$
4" Cnet%ical4Cnpro#essional con$uct o# #reig%t #or!ar$ers, s%ipping lines, an$ ot%er service
provi$ers"
+elo! are t%e re(uire)ents #or #iling a co)plaint !it% ,7+@
-" 7igne$ letter o# co)plaint< an$
2" 5elevant $ocu)ents suc% as +ill o# 1a$ing, receipt #or c%arges pai$, pac/ing list,
co))ercial invoice4purc%ase or$er, i# any, #or!ar$ers cargo receipt, etc"
Assu)ing all t%e re(uire)ents )entione$ above are provi$e$ by t%e co)plainant, t%e )e$iation
process !it% ,7+ ta/es appro0i)ately #or about t!enty (20) $ays"
.n suc% an event t%at t%ere is a #ailure o# )e$iation bet!een t%e co)plainant an$ respon$ent, t%e
case !ill be sub)itte$ to t%e ,7+ ;earing 2##icers #or #inal resolution !it%in -9 $ays" '%e
$ecision o# t%e ,7+ %earing o##icer4s is not yet #inal an$ e0ecutor" '%e party to !%o) t%e
$ecision is a$versely ren$ere$ )ay #ile a )otion #or reconsi$eration an$ i# suc% )otion is
$enie$, an Appeal )ay be #ile$ !it% t%e 2##ice o# t%e D'. 7ecretary"
e.) *o+ does this governent agenc!"entit! reso%ve s$ch a co#%aint&
,7+ con$ucts )e$iation procee$ings to resolve co)plaints an$ $isputes bet!een an$ a)ong
s%ippers, #reig%t #or!ar$ers, s%ipping lines, an$ ot%er transport service provi$ers" '%e nature o#
co)plaints inclu$e non-$elivery, loss an$ $a)age to cargo, overc%arging, $elay in $elivery,
unet%ical con$uct, non-pay)ent o# #ees an$ c%arges an$ )ariti)e #rau$"
BUREAU OF (RODU,- S-ANDARDS
a.) Location and ,ontact Detai%s:
+C53AC 2F ,52DCC' 7'A6DA5D7
F 'ra$e an$ .n$ustry +uil$ing
:- 7en" >il ?" ,uyat Avenue
Ma/ati City, ,%ilippines
'el" 6o"@ (A:2) B9-"4B29, Fa0@ (A:2) B9-"4B0:
3-)ail@ bps&$ti"gov"p%
!!!"bps"$ti"gov"p%
Sched$%e o' avai%abi%it! o' service
Mon$ay to Fri$ay, 8@00AM to 9@00,M
b.) What services does this governent agenc!"entit! #rovide to the #$b%ic&
'%e B(S is t%e 6ational 7tan$ar$s +o$y o# t%e ,%ilippines establis%e$ by 5epublic Act (5A)
6o" 4-09, ot%er!ise /no!n as t%e ,%ilippine 7tan$ar$i*ation 1a!, an$ 30ecutive 2r$er (32)
6o" -"
As t%e 6ational 7tan$ar$s +o$y, +,7 is )an$ate$ to $evelop, i)ple)ent, an$ coor$inate
stan$ar$i*ation activities in t%e ,%ilippines" .t is pri)arily involve$ in stan$ar$s $evelop)ent,
pro$uct certi#ication, an$ stan$ar$s i)ple)entation4pro)otion to raise t%e (uality an$ global
co)petitiveness o# ,%ilippine pro$ucts at t%e sa)e ti)e to protect t%e interests o# consu)ers an$
businesses"
c.) *o+ can the #$b%ic avai% o' s$ch services&
.n or$er to avail t%e services o# +,7 t%e #ollo!ing re(uire)ents )ust be sub)itte$ to t%e agency
#or t%e) to process t%e sa)e@
6otari*e$, #ille$-up application #or) 7D-A09-DF0-, toget%er !it% t%e $ocu)ents re(uire$ to
support t%e application (in 2 sets), as #ollo!s@
-" Articles o# .ncorporation or +usiness 6a)e (+6) an$ 7ub-Contracting Agree)ent, i# any
2" Duality Manual (Controlle$ Copy)
" +rie# $escription o# )anu#acturing process
4" 5e#erence nu)ber o# t%e ,ro$uct .$enti#ication File to inclu$e process #lo!, )aterials,
process control an$ $ra!ings, a)ong ot%er
9" 1isting o# )easuring an$ testing e(uip)ent !it% no)inal capacities an$ serial nu)bers at
eac% inspection point an$ #inal pro$uct testing toget%er !it% t%e evi$ence o# o!ners%ip,
suc% as o##icial receipts:" +rie# $escription o# e(uip)ent )aintenance an$ calibration
progra) #or all testing an$ )easuring e(uip)ent !it% t%eir correspon$ing calibration
certi#icates
:" Copies o# labels, )ar/ings, an$ logos, a)ong ot%er, per re(uire)ents o# speci#ic
7tan$ar$
B" Eicinity )ap o# t%e #actory
8" Cn$erta/ing to abi$e by t%e ter)s an$ con$itions o# t%e ,7 1icense
9" ,revious year8s au$ite$ #inancial state)ent
-0" Duotation 7%eet
d.) *o+ does B(S #rocess cons$er co#%aints&
+,7 particularly t%e ,ro$uct Certi#ication is co))itte$ to serve t%eir clients !it% goo$ (uality
service" ;ence, in case t%eir clients %ave co)plaints, t%e agency acts accor$ingly as nee$e$"
Co)plaints !ill be treate$ !it% con#i$entiality an$ ut)ost care to prevent $isclosure"
.n or$er #or +,7 to act on any co)plaint, t%e client )ust sub)it4$o t%e #ollo!ing@
- Fill up a Client Fee$bac/ For)"
- Drop t%e For) in t%e $rop bo0 at t%e Front Des/ o# +,7"
- or contact t%e agency in person, by telep%one, e-)ail, #a0, or in !riting"
e.) *o+ does this governent agenc!"entit! reso%ve s$ch a co#%aint&
-" '%e agency encourages clients to tal/ to t%e concerne$ sta## to i))e$iately resolve t%e
issues !%et%er t%ru t%e telep%one or sen$ a co)plaint letter to %i)4%er"
2" .n case t%at t%e client4s is4 are not satis#ie$ !it% t%e concerne$ sta##8s response, t%e client
can set an appoint)ent !it% t%e ;ea$ o# ,ro$uct Certi#ication" '%e Division ;ea$ !ill
investigate t%e )atter i))e$iately an$ respon$ to t%e co)plainant in !riting"
" .# t%e client4s is4are still not satis#ie$ !it% t%e response, %e can elevate %is co)plaints to
t%e +ureau Director"