CCTV Operator Training 04oct2012

10/5/2012
1
Alvin.Matabang@globalpower.com.ph
CCTV Operator
Training
ALVIN S. MATABANG, CSP, PFSO, CST
Corporate Security & Safety Manager
04 October 2012
OBJECTIVES
At the end of four (4) hour training session,
the participants are expected to:
1. Identify the item/s or situation that
requires close monitoring
2. Describe a common success criteria
with CCTV Technology
SCOPE OF DISCUSSION
Part-I CCTV Operation (1-hour)
1. Introduction
2. Common Success Criteria
3. Legal Aspect of CCTV
Part-II Expectation from the CCTV
Operators
4. The 5-Ws and 1-R
5. CCTV Operator must have
SCOPE OF DISCUSSION
6. Operator Mastery
7. Ergonomics
Part-III Risk Assessment: (Group Activity)
8. What are the typical threats or risk that
might be identified through CCTV?
Part-IV Technical
9. How to Operate
10. Recording & Basic Trouble Shooting
11. CADELAC Option: Export, Archive,
Testing of the product, Maintenance
SCOPE OF DISCUSSION
12. Test /Demonstration
Part-IV Closing / Summary / Group Picture
Part-I CCTV Operation
1. Introduction
Before installing and using CCTV and similar surveillance
equipment, we need to establish the purpose or
purposes for which the intend to use the equipment.
These usually fall into four (4) broad categories:
1. SAFETY: Emergency Management & Building
Maintenance
2. SECURITY: Asset Protection & Crime Prevention
3. Deterrence
4. Crime Investigation
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When CCTV system is
installed accordingly, the
criteria to determine
success is reflected by the
fallowing:
1. ROI (return of
investment)
2. Responsibility and
accountability
imposed
3. Purpose of the CCTV
system has been met
Five (5) Common Success Criteria:
1. Prevention of theft and of damage to property
2. Identification of intruder
3. Improvement in traffic flow
4. Deterring an activity
5. CCTV will support other Barriers
- Lighting
- Physical protection / barriers
- Proximity alarms / intruder detection systems
- improved site design / threat removal
3. Legal Aspect of CCTV
In general, there are no national legislative law related to
CCTV in the Philippines (be it PD or RA). But there are
local ordinances on a local level and by industry (ex.
Banking, Critical Infrastructure, etc.)
1. Iloilo City they have a CCTV Council that regulates
and no business permit is issued unless comply with
their city ordinance.
2. Ortigas Taguig - similar
Part-II Expectation from the CCTV Operator
4. The 5-Ws and 1-R
5-Ws
Who
What
When
Where
Why
1-R
Response of CCTV Operator
5. Operator Must Have
Operator: Set of abilities that CCTV Operator must have:
Ability to
1. Monitor and Control
2. Detect
3. Observe
4. Recognize and Identify
5. Define a problem
6. Decide
7. Suggest on technical improvement such as speed,
lighting, location, image quality
6. Operator Mastery
CCTV Operator: Mastery on
1. Location of each camera
2. Types of activities that are commonly
monitors in each camera (business processes)
3. Display and Alert function (this is covered on
the PART-III TECHNICAL ASPECT)
4. Must know the company Policy & Procedure
to include ToP (Table of Punishment)
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7. Ergonomics
CAN YOU ANSWER THEM ALL YES?
Is my work station comfortable?
Is it easy to get in and out?
Is my chair having armrests, chair
back that supports my lumbar,
and adjust so that my upper and
lower legs form a right angle?
Is a foot rest, desk lamp,
reachable mouse pad,
telephone/radio headset is
available if I want?
Have I receive training about
cumulative trauma?
Do I know the telltale signs of
repetitive stress and other
workplace injuries?
R
i
s
k

L
i
k
e
l
i
h
o
o
d
H
ig
h3 5 6
M
e
d
iu
m
2 4 5
L
o
w
1
No CCTV
Intervention
2 3
Minimal Moderate Severe
Consequence Rating
At this stage you need to ask the questions:
1.What is the realistic likelihood of the activity highlighted happening? This can
be referenced as: Low Medium High
2.What would be the consequences if the activity was not monitored and/or
recorded? This can be referenced as: Minimal Moderate Severe
Part-III Risk Assessment
8. Typical Threats Identify Through CCTV
SIMPLE SECURITY RISK THREAT ASSESSMENT
Date
Name of
Target/Place
Apparent
Motive
Method or
Mode
Risk
Likelihood
Consequence
of Rating
Controls/
Recommendation
01
Sep
2012
BSP (Bangko
Sentral ng
Pilipinas)
Theft
Intrusion/
Robbery
5 6
CCTV can enhance
security measures
and will help deter
possible attack.
04
Oct
2012
Resident/
Unit-101
Akyat Bahay
[Theft]
Organized
crime/
employed
as
househelp
6 6
CCTV will form as
deterrent and if
spotted on the spot
can use to provide
evidence of crime.
Exercises: (15-minutes)
1. Class is introduce to 5-Whys of QC Tools
& Techniques to solve problems.
EXERCISE PROPER:
STEP-1: Write all answers on the a Manila Paper or White Board)
STEP-2: Trainees define the word CASE. Whys is it considered a
threat or risk? What would he/she do if they saw such activity?
Your action taken. Describe situation, the people involve etc.
Part-IV Technical
9. How To Operate
Part-IV Technical
10. Recording & Basic Trouble Shooting
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Part-IV Technical
11. CADELAC Option: Export, Archive, Testing of the product, and
Maintenance
CCTV Sample Forms
Generic Sample
CCTV Sample Forms
Generic Sample
CCTV Sample Forms
Generic Sample
Part-IV Technical
12. Test Demonstration
1. What are the two types of CCTV System and Cameras?
(outdoor/indoor cameras & digital/analog CCTV system)
2. Is there a law that governs the use of CCTV in the
Philippines? What about your present workplace?
(nationwide there is none, but locally there are municipal ordinance
and by industry there is, and at my present workplace its none.)
3. What is the most important single document that you must
have inside your control room? (the CCTV Code of Practice or
CCTV Security Manual)
4. Which government agency regulates the CCTV operators?
(CCTV Operator is a security job by profession, and therefore it is
covered by RA 5487, it is PNP-SOSIA)
5. How would you know if the CCTV camera will be admissible
to court as evidence? (CCTV video is produce upon request by use
of court order and its integrity must not be compromise.)
Part-V Closing/Summary/Group Picture
This end our discussion
Any Questions ???
10/5/2012
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