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13
BI SURVEY
T
H
E

The Customer Verdict

The worlds largest survey of
business intelligence software users
This document is a specially produced summary
by BARC of the headline results for Information
Builders

Information Builders in THE BI Survey 13


2
Table of contents

Information Builders in THE BI Survey 13 ................................................................. 3
Introduction ............................................................................................................ 3
Information Builders overview ................................................................................ 3
Information Builders customer responses .............................................................. 4
User and use case demographics .......................................................................... 5
Peer Groups .............................................................................................................. 6
The KPIs ................................................................................................................... 7
Summary ................................................................................................................. 33




Information Builders in THE BI Survey 13

3
Information Builders in THE BI Survey 13
Introduction
The BI Survey 13 is based on findings from the world's largest and most
comprehensive survey of business intelligence end-users, conducted earlier this
year. In total, 3,149 people responded to The Survey with 2,298 answering a series
of detailed questions about their usage of a named product. Altogether, 30 products
or groups of products received a detailed analysis.
The BI Survey 13 examines BI product selection and usage among users in areas
including business benefits, costs, proportion of employees using the product,
competitiveness, recommendation, innovation, performance, customer satisfaction
and agility.
One thing that all BI deployments ought to have in common is that they should
deliver business benefits. We asked several questions that helped us measure how
successful respondents deployments had been. The combined results were then
used as a calibration tool that is widely used throughout The Survey to assess the
correlation between many factors and project success.

Information Builders overview
Information Builders is a privately held American software company with its head
office in New York. It has 1,350 employees and 47 offices worldwide. The product
has been in active use for 30 years and boasts a large community of experienced
users. The company jumped directly from the IBM mainframe world to the web.

Information Builders is notable for the large number of platforms it supports and for
the impressive numbers of users it can handle. The tool is a graphical development
environment that allows system designers to create complex business intelligence
and performance management content applications.

Previous years have seen Information Builders launch end user oriented products to
support self-service analysis and reporting within the line of business.

As a company, Information Builders draws many parallels with SAS, and the two
products share many technical features.
Information Builders in THE BI Survey 13


4
Information Builders customer responses
Information Builders is represented by 52 participants in this years Survey. 88% of
the respondents indicated they were using version 7, and 8% said they were using
version 8.

Information Builders in THE BI Survey 13

5
User and use case demographics
Product usage

Company size (number of employees)



Percentage of employees
using Information Builders
Average 32%
Average of all
products
15%


Number of users using
Information Builders
Median 263
Mean 1598

Whats striking here is the large numbers of users the environment supports, as is
the high average percentage of employees using it. In fact a large percentage use it
94%
79%
69%
38%
27%
21%
21%
12%
4%
15%
25%
25%
21%
40%
50%
62%
Standard/Enterprise
Reporting
Dashboards
Ad hoc query
Budgeting/Planning
OLAP Analysis
Visual Analysis/Data
Discovery
Financial Consolidation
Predictive
Analytics/Data Mining
In use Planned
10%
46%
44%
Less than
100
100 - 2500 More than
2500
Information Builders in THE BI Survey 13


6
for operational processes as well as for management reporting. This is a highly
scalable reporting environment providing large numbers of reports to large numbers
of users.
One of the smaller of the large vendors it hasnt really developed dynamically over
recent years, but its highly scalable environment does deliver a high degree of
business benefit.
Peer Groups
Peer groups are used to ensure similar products are compared against each other
both in fairness to the vendor and for the benefit of the customer. The groups are
essential to allow fair and useful comparisons of products that are likely to compete.

The peer groups are primarily data-driven and based on how customers say they
use the product.

Information Builders features in the following peer groups:

- Large International Vendors
- Enterprise Reporting
- Dashboard

Information Builders in THE BI Survey 13

7
The KPIs
The BI Survey 13 provides the reader with well-designed dashboards packed with
concise information using aggregated KPIs, which can be absorbed at a glance. The
KPIs all follow these simple rules:

- Only measures that have a clear good/bad trend are used as the basis for
KPIs
- KPIs may be based on one or more measures from The BI Survey
- Only products with samples of at least 20 - 30 (depending on the KPI) for
each of the questions that feeds into the KPI are included
- Each KPI is normalized so that the overall sample always has a value of
1.0
- The KPIs are calculated so that better-than-average products always
have scores of greater than 1.0, while less good products score less than
1.0. When viewing the peer group KPI charts, note that the average for
each peer group will usually be either higher or lower than 1.0 because
the peer groups are all subsets of the overall sample.
The products are sorted by value, the better the product the higher the value. The
average is displayed as a green bar and separates the products into two groups, the
ones that have performed better than average and the ones that have performed
worse than average.

For more details on the KPIs, see the KPIs and Dashboards document.
Information Builders in THE BI Survey 13


8
Top ranked Large International Vendor in business benefits
Benefits achieved by projects after implementation


Leading Enterprise Reporting Vendor in business benefits
Benefits achieved by projects after implementation


1.15
1.08
1.07
1.06
1.00
1.00
0.96
0.95
0.91
0.89
0.89
0.86
0.85
0.81
0.74
Information Builders (1)
Oracle Essbase (2)
Microsoft SSRS (3)
Microsoft SSAS (4)
MicroStrategy (5)
QlikTech (6)
IBM Cognos TM1 (7)
Average
Microsoft Excel (8)
SAP BW (9)
IBM Cognos BI (10)
Infor (11)
SAS (12)
Oracle BI Found. Suite (13)
SAP BO WebI (14)
Average Large
International Vendors
Peer Group
1.19
1.19
1.15
1.07
1.00
0.99
0.92
0.89
0.89
0.81
0.74
Arcplan (1)
Yellowfin (2)
Information Builders (3)
Microsoft SSRS (4)
MicroStrategy (5)
Average
Evidanza (6)
SAP BW (7)
IBM Cognos BI (8)
Oracle BI Found. Suite (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13

9
Leading Dashboard Vendor in business benefits
Benefits achieved by projects after implementation


Leading Large International Vendor in goal achievement
The extent to which projects reach the goals initially set


1.25
1.19
1.19
1.15
1.12
1.05
1.02
1.00
1.00
0.92
0.91
0.81
Tableau (1)
Arcplan (2)
Yellowfin (3)
Information Builders (4)
Dimensional Insight (5)
Average
BOARD (6)
MicroStrategy (7)
QlikTech (8)
Evidanza (9)
Logi Analytics (10)
Oracle BI Found. Suite (11)
Average Dashboard
Peer Group
1.10
1.10
1.07
1.03
1.00
0.98
0.97
0.96
0.96
0.95
0.93
0.93
0.88
0.87
0.74
IBM Cognos TM1 (1)
Oracle Essbase (2)
Information Builders (3)
QlikTech (4)
MicroStrategy (5)
SAS (6)
Microsoft SSAS (7)
Average
Microsoft SSRS (8)
SAP BW (9)
Oracle BI Found. Suite (10)
Infor (11)
IBM Cognos BI (12)
SAP BO WebI (13)
Microsoft Excel (14)
Average Large
International
Vendors Peer Group
Information Builders in THE BI Survey 13


10
Leading Enterprise Reporting Vendor in goal achievement
The extent to which projects reach the goals initially set

Information Builders doesnt try to be everything to all people, but what it does, it
does well. Its well positioned in the market.
Leading Dashboard Vendor in goal achievement
The extent to which projects reach the goals initially set


1.09
1.07
1.01
1.00
0.97
0.96
0.95
0.95
0.93
0.88
0.87
Arcplan (1)
Information Builders (2)
Yellowfin (3)
MicroStrategy (4)
Average
Microsoft SSRS (5)
Evidanza (6)
SAP BW (7)
Oracle BI Found. Suite (8)
IBM Cognos BI (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
1.09
1.08
1.07
1.07
1.07
1.03
1.03
1.01
1.00
0.97
0.95
0.93
Arcplan (1)
BOARD (2)
Information Builders (3)
Tableau (4)
Dimensional Insight (5)
QlikTech (6)
Average
Yellowfin (7)
MicroStrategy (8)
Logi Analytics (9)
Evidanza (10)
Oracle BI Found. Suite (11)
Average Dashboard
Peer Group
Information Builders in THE BI Survey 13

11
Top ranked Large International Vendor in business achievement
The extent to which the product delivers business value and helps organizations
achieve their goals

Information Builders offers a highly flexible BI Suite and has achieved good results in
the business achievement category. It is remarkable that it performed better in this
important category than all the larger vendors.

1.11
1.09
1.03
1.01
1.01
1.01
1.00
0.96
0.92
0.92
0.89
0.88
0.87
0.82
0.81
Information Builders (1)
Oracle Essbase (2)
IBM Cognos TM1 (3)
Microsoft SSAS (4)
QlikTech (5)
Microsoft SSRS (6)
MicroStrategy (7)
Average
SAP BW (8)
SAS (9)
Infor (10)
IBM Cognos BI (11)
Oracle BI Found. Suite (12)
Microsoft Excel (13)
SAP BO WebI (14)
Average Large
International Vendors
Peer Group
Information Builders in THE BI Survey 13


12
Leading Enterprise Reporting Vendor in business achievement
The extent to which the product delivers business value and helps organizations
achieve their goals


Leading Dashboard Vendor in business achievement
The extent to which the product delivers business value and helps organizations
achieve their goals


1.14
1.11
1.10
1.01
1.00
0.98
0.94
0.92
0.88
0.87
0.81
Arcplan (1)
Information Builders (2)
Yellowfin (3)
Microsoft SSRS (4)
MicroStrategy (5)
Average
Evidanza (6)
SAP BW (7)
IBM Cognos BI (8)
Oracle BI Found. Suite (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
1.16
1.14
1.11
1.10
1.10
1.05
1.04
1.01
1.00
0.94
0.94
0.87
Tableau (1)
Arcplan (2)
Information Builders (3)
Yellowfin (4)
Dimensional Insight (5)
BOARD (6)
Average
QlikTech (7)
MicroStrategy (8)
Logi Analytics (9)
Evidanza (10)
Oracle BI Found. Suite (11)
Average Dashboard
Peer Group
Information Builders in THE BI Survey 13

13
Top ranked Large International Vendor in seats per admin
The number of full time administrators per user

Along with good scalability, it also requires less effort to administer larger Information
Builders environments. BI Applications can be centrally administered and published
to a large group of recipients. Compared to IBM, SAP and MicroStrategy, Information
Builders tops the list here because it is a well-developed and established solution in
the market that receives excellent customer feedback in the seats per administrator
category.


2.78
1.88
1.75
1.53
1.50
1.42
1.34
1.33
1.15
1.11
1.10
0.95
0.83
0.83
0.63
Information Builders (1)
SAP BO WebI (2)
SAS (3)
Microsoft Excel (4)
Microsoft SSRS (5)
Infor (6)
Average
Oracle Essbase (7)
SAP BW (8)
IBM Cognos BI (9)
MicroStrategy (10)
IBM Cognos TM1 (11)
Microsoft SSAS (12)
QlikTech (12)
Oracle BI Found. Suite (14)
Average Large
International Vendors
Peer Group
Information Builders in THE BI Survey 13


14
Top ranked Enterprise Reporting Vendor in seats per admin
The number of full time administrators per user


Top ranked Dashboard Vendor in seats per admin
The number of full time administrators per user



2.78
1.88
1.67
1.50
1.36
1.15
1.11
1.10
0.92
0.83
0.63
Information Builders (1)
SAP BO WebI (2)
Arcplan (3)
Microsoft SSRS (4)
Average
SAP BW (5)
IBM Cognos BI (6)
MicroStrategy (7)
Yellowfin (8)
Evidanza (9)
Oracle BI Found. Suite (10)
Average Enterprise
Reporting Peer Group
2.78
1.67
1.17
1.11
1.10
1.10
0.92
0.83
0.83
0.67
0.63
0.42
Information Builders (1)
Arcplan (2)
Dimensional Insight (3)
BOARD (4)
Average
MicroStrategy (5)
Yellowfin (6)
Evidanza (7)
QlikTech (7)
Tableau (9)
Oracle BI Found. Suite (10)
Logi Analytics (11)
Average Dashboard
Peer Group
Information Builders in THE BI Survey 13

15
Top ranked Large International Vendor in proportion of employees
Percentage of employees that use the product

With its good scalability, Information Builders is capable of building applications that
can be used by a large number of employees within an organization.


2.54
1.56
1.25
1.09
0.96
0.94
0.87
0.85
0.71
0.69
0.67
0.64
0.35
0.34
Information Builders (1)
Microsoft SSRS (2)
IBM Cognos BI (3)
SAP BW (4)
Average
SAP BO WebI (5)
MicroStrategy (6)
Microsoft SSAS (7)
Oracle BI Found. Suite (8)
SAS (9)
Infor (10)
QlikTech (11)
Oracle Essbase (12)
IBM Cognos TM1 (13)
Average Large
International Vendors
Peer Group
Information Builders in THE BI Survey 13


16
Leading Dashboard Vendor in data volume
The average volume of data reported in respondents largest applications

This result reflects that Information Builders is used in larger scenarios.
Leading Enterprise Reporting Vendor in proportion of employees
Percentage of employees that use the product


4.11
3.75
1.70
1.10
0.90
0.16
0.16
0.10
0.07
0.05
0.04
MicroStrategy (1)
Oracle BI Found. Suite (2)
Information Builders (3)
Average
Tableau (4)
Logi Analytics (5)
Yellowfin (6)
Arcplan (7)
Dimensional Insight (8)
QlikTech (9)
BOARD (10)
Average Dashboard
Peer Group
3.20
2.54
1.56
1.39
1.25
1.18
1.09
0.94
0.87
0.71
0.55
Yellowfin (1)
Information Builders (2)
Microsoft SSRS (3)
Average
IBM Cognos BI (4)
Evidanza (5)
SAP BW (6)
SAP BO WebI (7)
MicroStrategy (8)
Oracle BI Found. Suite (9)
Arcplan (10)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13

17
Leading Dashboard Vendor in proportion of employees
Percentage of employees that use the product






3.20
2.54
2.25
1.75
1.42
1.29
1.18
0.87
0.71
0.64
0.62
0.55
Yellowfin (1)
Information Builders (2)
Dimensional Insight (3)
Logi Analytics (4)
Average
BOARD (5)
Evidanza (6)
MicroStrategy (7)
Oracle BI Found. Suite (8)
QlikTech (9)
Tableau (10)
Arcplan (11)
Average Dashboard
Peer Group
Information Builders in THE BI Survey 13


18
Leading Large International Vendor in chosen as standard
How often the product is chosen to standardize on by respondents in multi-product
sites

Information Builders, QlikTech and MicroStrategy are the only BI specialists to
feature in this category. One might assume that organizations would tend to select
the larger vendors strategically. However, Information Builders bucks this trend with
an excellent result in this category. It is routinely used by a large proportion of staff
as a standard for reporting.

1.12
1.11
1.06
1.04
1.04
1.02
1.00
0.99
0.99
0.97
0.96
0.93
0.86
0.85
0.57
SAP BW (1)
Information Builders (2)
Microsoft SSRS (3)
MicroStrategy (4)
Microsoft SSAS (5)
IBM Cognos BI (6)
Oracle Essbase (7)
SAP BO WebI (8)
Oracle BI Found. Suite (9)
Average
Infor (10)
QlikTech (11)
SAS (12)
IBM Cognos TM1 (13)
Microsoft Excel (14)
Average Large
International Vendors
Peer Group
Information Builders in THE BI Survey 13

19
Leading Enterprise Reporting Vendor in chosen as standard
How often the product is chosen to standardize on by respondents in multi-product
sites


Leading Dashboard Vendor in chosen as standard
How often the product is chosen to standardize on by respondents in multi-product
sites


1.17
1.12
1.11
1.06
1.06
1.05
1.04
1.02
0.99
0.99
0.89
Yellowfin (1)
SAP BW (2)
Information Builders (3)
Evidanza (4)
Microsoft SSRS (5)
Average
MicroStrategy (6)
IBM Cognos BI (7)
SAP BO WebI (8)
Oracle BI Found. Suite (9)
Arcplan (10)
Average Enterprise
Reporting Peer Group
1.17
1.11
1.11
1.10
1.06
1.04
1.03
1.00
0.99
0.96
0.93
0.89
Yellowfin (1)
Information Builders (2)
Logi Analytics (3)
BOARD (4)
Evidanza (5)
MicroStrategy (6)
Average
Tableau (7)
Oracle BI Found. Suite (8)
Dimensional Insight (9)
QlikTech (10)
Arcplan (11)
Average Dashboard
Peer Group
Information Builders in THE BI Survey 13


20
Top ranked Large International Vendor in recommendation
How many users would recommend the product to others


Leading Enterprise Reporting Vendor in recommendation
How many users would recommend the product to others

1.29
1.20
1.15
1.14
1.05
0.98
0.92
0.86
0.83
0.64
0.62
0.51
0.47
0.44
0.40
Information Builders (1)
Microsoft SSAS (2)
Oracle Essbase (3)
IBM Cognos TM1 (4)
MicroStrategy (5)
QlikTech (6)
SAS (7)
Microsoft SSRS (8)
Average
Oracle BI Found. Suite (9)
IBM Cognos BI (10)
Infor (11)
SAP BW (12)
Microsoft Excel (13)
SAP BO WebI (14)
Average Large
International
Vendors Peer Group
1.65
1.29
1.05
1.05
0.87
0.86
0.70
0.64
0.62
0.47
0.40
Yellowfin (1)
Information Builders (2)
Arcplan (3)
MicroStrategy (4)
Average
Microsoft SSRS (5)
Evidanza (6)
Oracle BI Found. Suite (7)
IBM Cognos BI (8)
SAP BW (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13

21
Leading Large International Vendor in advanced information design
How many sites currently use advanced information design with their BI tool


Leading Enterprise Reporting Vendor in advanced information design
How many sites currently use advanced information design with their BI tool

The product contains lots of reporting functionality. It is strong in design standards.
1.37
1.15
1.04
0.98
0.97
0.93
0.93
0.85
0.80
0.74
0.73
0.71
0.68
0.45
0.35
Infor (1)
MicroStrategy (2)
Information Builders (3)
QlikTech (4)
SAS (5)
Oracle Essbase (6)
Microsoft SSRS (7)
Average
Microsoft SSAS (8)
Oracle BI Found. Suite (9)
IBM Cognos BI (10)
SAP BO WebI (11)
IBM Cognos TM1 (12)
SAP BW (13)
Microsoft Excel (14)
Average Large
International Vendors
Peer Group
1.74
1.62
1.15
1.04
0.99
0.93
0.78
0.74
0.73
0.71
0.45
Evidanza (1)
Arcplan (2)
MicroStrategy (3)
Information Builders (4)
Average
Microsoft SSRS (5)
Yellowfin (6)
Oracle BI Found. Suite (7)
IBM Cognos BI (8)
SAP BO WebI (9)
SAP BW (10)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13


22
Leading Large International Vendor in query performance
How long it takes for queries to respond in the largest application, adjusted by data
volume

Leading Enterprise Reporting Vendor in query performance
How long it takes for queries to respond in the largest application, adjusted by data
volume

1.78
1.47
1.31
1.16
1.14
1.09
0.95
0.95
0.89
0.78
0.77
0.65
0.52
0.44
0.33
Microsoft SSAS (1)
Oracle Essbase (2)
QlikTech (3)
Microsoft SSRS (4)
Information Builders (5)
SAS (6)
IBM Cognos TM1 (7)
Average
Infor (8)
SAP BW (9)
Oracle BI Found. Suite (10)
MicroStrategy (11)
IBM Cognos BI (12)
Microsoft Excel (13)
SAP BO WebI (14)
Average Large
International Vendors
Peer Group
1.78
1.16
1.14
0.96
0.88
0.78
0.77
0.69
0.65
0.52
0.33
Yellowfin (1)
Microsoft SSRS (2)
Information Builders (3)
Arcplan (4)
Average
SAP BW (5)
Oracle BI Found. Suite (6)
Evidanza (7)
MicroStrategy (8)
IBM Cognos BI (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13

23
Leading Dashboard Vendor in query performance
How long it takes for queries to respond in the largest application, adjusted by data
volume

Leading Large International Vendor in performance satisfaction
How common are complaints about the systems performance

Information Builders query engine has been optimized to handle large data volumes.
Information Builders is revealed as a leading large enterprise solution in performance
satisfaction it even outperforms MicroStrategy.
1.78
1.31
1.18
1.14
1.02
0.99
0.96
0.94
0.77
0.77
0.69
0.65
Yellowfin (1)
QlikTech (2)
Logi Analytics (3)
Information Builders (4)
Average
Dimensional Insight (5)
Arcplan (6)
BOARD (7)
Tableau (8)
Oracle BI Found. Suite (9)
Evidanza (10)
MicroStrategy (11)
Average Dashboard
Peer Group
1.10
1.09
1.09
1.06
1.02
1.02
1.01
1.00
0.98
0.97
0.97
0.97
0.91
0.83
0.73
QlikTech (1)
Oracle Essbase (2)
Information Builders (3)
Microsoft SSRS (4)
MicroStrategy (5)
SAS (6)
Microsoft Excel (7)
Microsoft SSAS (8)
Average
IBM Cognos TM1 (9)
Infor (10)
Oracle BI Found. Suite
SAP BO WebI (12)
IBM Cognos BI (13)
SAP BW (14)
Average Large
International
Vendors Peer Group
Information Builders in THE BI Survey 13


24
Leading Enterprise Reporting Vendor in performance satisfaction
How common are complaints about the systems performance


Leading Dashboard Vendor in performance satisfaction
How common are complaints about the systems performance


The technologys front end relies on strong database functionality. The product
sports a strong query engine which supports infrastructure scalability.


1.14
1.09
1.06
1.02
0.99
0.97
0.96
0.91
0.83
0.81
0.73
Yellowfin (1)
Information Builders (2)
Microsoft SSRS (3)
MicroStrategy (4)
Arcplan (5)
Oracle BI Found. Suite (6)
Average
SAP BO WebI (7)
IBM Cognos BI (8)
Evidanza (9)
SAP BW (10)
Average Enterprise
Reporting Peer Group
1.14
1.10
1.10
1.09
1.08
1.07
1.04
1.03
1.02
0.99
0.97
0.81
Yellowfin (1)
Dimensional Insight (2)
QlikTech (3)
Information Builders (4)
Tableau (5)
Logi Analytics (6)
Average
BOARD (7)
MicroStrategy (8)
Arcplan (9)
Oracle BI Found. Suite (10)
Evidanza (11)
Average Dashboard
Peer Group
Information Builders in THE BI Survey 13

25
Leading Large International Vendor in performance
A combination of the Query performance and Performance satisfaction KPIs

Leading Enterprise Reporting Vendor in performance
A combination of the Query performance and Performance satisfaction KPIs

1.39
1.28
1.21
1.11
1.11
1.05
0.97
0.96
0.93
0.87
0.84
0.76
0.73
0.67
0.62
Microsoft SSAS (1)
Oracle Essbase (2)
QlikTech (3)
Information Builders (4)
Microsoft SSRS (5)
SAS (6)
Average
IBM Cognos TM1 (7)
Infor (8)
Oracle BI Found.
MicroStrategy (10)
SAP BW (11)
Microsoft Excel (12)
IBM Cognos BI (13)
SAP BO WebI (14)
Average Large
International
Vendors Peer Group
1.46
1.11
1.11
0.98
0.92
0.87
0.84
0.76
0.75
0.67
0.62
Yellowfin (1)
Information Builders (2)
Microsoft SSRS (3)
Arcplan (4)
Average
Oracle BI Found. Suite (5)
MicroStrategy (6)
SAP BW (7)
Evidanza (8)
IBM Cognos BI (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13


26
Leading Dashboard Vendor in performance
A combination of the Query performance and Performance satisfaction KPIs

Top ranked Large International Vendor in vendor support
Measures user satisfaction with the level of vendor support provided for the product

1.46
1.21
1.12
1.11
1.05
1.03
0.99
0.98
0.93
0.87
0.84
0.75
Yellowfin (1)
QlikTech (2)
Logi Analytics (3)
Information Builders (4)
Dimensional Insight (5)
Average
BOARD (6)
Arcplan (7)
Tableau (8)
Oracle BI Found. Suite (9)
MicroStrategy (10)
Evidanza (11)
Average Dashboard
Peer Group
1.23
1.09
1.01
0.96
0.91
0.86
0.84
0.83
0.79
0.78
0.72
0.63
0.56
0.33
0.14
Information Builders (1)
SAS (2)
MicroStrategy (3)
Microsoft SSAS (4)
QlikTech (5)
Microsoft SSRS (6)
Infor (7)
SAP BW (8)
IBM Cognos TM1 (9)
Average
IBM Cognos BI (10)
Oracle BI Found. Suite (11)
Oracle Essbase (12)
Microsoft Excel (13)
SAP BO WebI (14)
Average Large
International Vendors
Peer Group
Information Builders in THE BI Survey 13

27
As a BI specialist which differentiates itself from the larger vendors, Information
Builders focuses on providing good customer support and BARCs own field
experience confirms these Survey results.

Having a solid worldwide presence enables Information Builders to support its
customer base in an efficient and effective manner. Well trained partners make sure
implementers are doing a good job.

Leading Enterprise Reporting Vendor in vendor support
Measures user satisfaction with the level of vendor support provided for the product


1.28
1.25
1.23
1.01
0.88
0.86
0.83
0.83
0.72
0.63
0.14
Yellowfin (1)
Arcplan (2)
Information Builders (3)
MicroStrategy (4)
Average
Microsoft SSRS (5)
SAP BW (6)
Evidanza (7)
IBM Cognos BI (8)
Oracle BI Found. Suite (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13


28
Top ranked Large International Vendor in implementer support
Measures user satisfaction with the level of the implementers support for the product

The company supports customers with its own consulting team. Information Builders
aims to deliver high quality implementation services directly. However its recent
focus on using additional partners to support its projects has paid off and is reflected
in this impressive top ranking.

1.15
1.12
1.09
1.04
1.04
1.00
0.99
0.89
0.87
0.81
0.78
0.77
0.68
0.64
0.47
Information Builders (1)
Oracle Essbase (2)
Microsoft SSAS (3)
SAS (4)
IBM Cognos TM1 (5)
Infor (6)
QlikTech (7)
Average
SAP BW (8)
MicroStrategy (9)
Microsoft SSRS (10)
IBM Cognos BI (11)
Oracle BI Found. Suite (12)
SAP BO WebI (13)
Microsoft Excel (14)
Average Large
International Vendors
Peer Group
Information Builders in THE BI Survey 13

29
Leading Enterprise Reporting Vendor in implementer support
Measures user satisfaction with the level of the implementers support for the product


Leading Large International Vendor in project length
How long it takes to implement the product


1.27
1.18
1.15
1.08
0.92
0.87
0.81
0.78
0.77
0.68
0.64
Arcplan (1)
Yellowfin (2)
Information Builders (3)
Evidanza (4)
Average
SAP BW (5)
MicroStrategy (6)
Microsoft SSRS (7)
IBM Cognos BI (8)
Oracle BI Found. Suite (9)
SAP BO WebI (10)
Average Enterprise
Reporting Peer Group
1.44
1.22
1.18
1.05
0.97
0.83
0.81
0.77
0.71
0.69
0.68
0.63
0.42
0.42
0.37
Microsoft SSAS (1)
Microsoft Excel (2)
QlikTech (3)
SAS (4)
Information Builders (5)
MicroStrategy (6)
Average
IBM Cognos TM1 (7)
Microsoft SSRS (8)
IBM Cognos BI (9)
SAP BO WebI (10)
Infor (11)
Oracle BI Found. Suite (12)
SAP BW (13)
Oracle Essbase (14)
Average Large
International Vendors
Peer Group
Information Builders in THE BI Survey 13


30
Leading Enterprise Reporting Vendor in project length
How long it takes to implement the product

Information Builders shows a good speed of implementation. This result is surprising
because Information Builders projects are large but its well established platform is
geared towards enterprise reporting and offers good offline support. Implementer
support is also strong.
Leading Enterprise Reporting Vendor in self service
How many tasks users can perform themselves with the BI product

2.77
0.97
0.91
0.89
0.83
0.71
0.69
0.69
0.68
0.42
0.42
Yellowfin (1)
Information Builders (2)
Average
Evidanza (3)
MicroStrategy (4)
Microsoft SSRS (5)
IBM Cognos BI (6)
Arcplan (7)
SAP BO WebI (8)
Oracle BI Found. Suite (9)
SAP BW (10)
Average Enterprise
Reporting Peer Group
1.06
0.98
0.96
0.92
0.91
0.91
0.90
0.88
0.80
0.76
Arcplan (1)
Information Builders (2)
Oracle BI Found. Suite (3)
MicroStrategy (4)
Evidanza (5)
Average
IBM Cognos BI (6)
SAP BO WebI (7)
SAP BW (8)
Microsoft SSRS (9)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13

31
Information Builders has developed new front ends to address the needs of its
business users, creating a separate module for self-service BI. The Survey results
show great feedback ranking Information Builders highly in the self-service BI
category.

Leading Large International Vendor in agility
Combines the Project length and Self service KPIs


1.25
1.14
1.07
1.05
0.97
0.95
0.92
0.90
0.88
0.80
0.78
0.73
0.72
0.69
0.61
Microsoft SSAS (1)
Microsoft Excel (2)
QlikTech (3)
SAS (4)
Information Builders (5)
Infor (6)
IBM Cognos TM1 (7)
Average
MicroStrategy (8)
IBM Cognos BI (9)
SAP BO WebI (10)
Microsoft SSRS (11)
Oracle Essbase (12)
Oracle BI Found. Suite (13)
SAP BW (14)
Average Large
International Vendors
Information Builders in THE BI Survey 13


32
Top ranked Enterprise Reporting Vendor in agility
Combines the Project length and Self service KPIs

With its flexible BI tool set, Information Builders allows users to develop individual BI
applications quickly. The toolset even provides its own development language to
enhance the standard functions in the platform.

0.97
0.90
0.88
0.88
0.81
0.80
0.78
0.73
0.69
0.61
Information Builders (1)
Evidanza (2)
Arcplan (3)
MicroStrategy (4)
Average
IBM Cognos BI (5)
SAP BO WebI (6)
Microsoft SSRS (7)
Oracle BI Found. Suite (8)
SAP BW (9)
Average Enterprise
Reporting Peer Group
Information Builders in THE BI Survey 13

33
Summary
Information Builders achieves consistently good results across its peer groups
revealing that customers are achieving business benefits from its tools. The
scalability of the solution makes it a good choice for larger reporting applications.

Customers report high satisfaction rates not only with performance but also with the
product and vendor support they receive.

Investments in Information Builders tools are typically not low. However, the top
ranking in lowest number of administrators per seat implies that running costs are
lower than its competitors in this regard.

Overall, its no surprise that Information Builders is often selected as the strategic
tool of choice for Enterprise Reporting and Dashboarding - even ahead of
competition from far larger vendors.




Copyright BARC GmbH 2013. All rights reserved.
Business Application Research Center - BARC GmbH
Berliner Platz 7
97080 Wrzburg
Germany
+49 (0)931 880651-0

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