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Company Profle

About eHosting DataFort


eHosting DataFort is a leading provider of
Managed IT and Advisory Services and a fully
owned subsidiary of TECOM Investments, a
member of Dubai Holding. Our State-of-the-
Art Data Centres are the backbone of our IT
infrastructure on the basis of which we deliver
high quality Managed IT Services to our clients.
Our customer centric approach, technical
expertise and adherence to international standards
and best practices have attracted leading
companies to trust and rely on our competencies
and service delivery capabilities.
Facts
Fully owned subsidiary of TECOM
Investments (member of Dubai Holding)
Leading Managed IT & Advisory Services
Provider (As per IDC)
Founded in 2001 Established Managed
Services portfolio
Global clients across various verticals
Regional presence within GCC &
International presence in Europe through our
partner network
Owns and operates State-of-the-Art Data
Centres (24x7 operations and management)
Adherence to International Standards focusing
on Service Level Management ITIL,
ISO9001, ISO20000, BS25999, ISO27001
etc.
Services Portfolio
We offer a complete stack of Managed IT
Services ranging from Dedicated Servers to
a Fully Managed Services option whereby a
customers entire IT infrastructure is managed
right from the Data Centre up to the Application
layer and everything in between (including
Network, Servers, Storage, Backup, Security
etc.).
Our Services portfolio includes:
Co-location / Managed Co-location
Managed Hosting
o Dedicated Servers
o Managed Services
- Managed Security
- Managed Databases
- Managed Storage
- Managed Backup and Restore
- Managed Exchange
- IT Administration
Consulting and Advisory Services Security,
Vulnerability & Risk Assessment, Business
Impact Analysis
Data Centre Auditing and Consulting
Disaster Recovery and Business Continuity
Industry Experience
Financial and Banking
Government
IT
Electronics
Telecom
Aviation
Retail
Real Estate / Construction
Media & Entertainment
Standards & Certications
Quality: ISO 9001
Environment Management System: ISO 14001
Health and Safety Standard: ISO 18001
IT Service Management (ITSM): ISO 20000
Information Security Management Systems
(ISMS): ISO 27001
Business Continuity Management: BS 25999
ITIL v3
People
Domain Expertise: Every industry has its
distinctive challenges and requirements. Based
on our experience with customers across multiple
vertical sectors, we have developed domain
expertise around diverse industries. We have
rst-hand knowledge of real industry challenges
across various industry verticals which enable us
to design industry-specic solutions that leverage
industry best practices.
Technology Expertise: We have professionals
who have accrued an array of expertise
around various technologies and understand
the business benets of adopting the right
technology. Coupled with our technology
partnerships, our people skill sets are aligned
to the market demands and we continuously
innovate upon our existing products
and services to ensure the most optimal
performance following the best service
delivery practices. Our staff is certied and
trained regularly on the latest technologies so
that they understand business requirements
effectively and are able to architect solutions
with the right technology available in the market.
Processes
We have well dened comprehensive
processes to ensure best-in-class Service
Delivery and Service Support. We have
applied industry best practices for IT Service
Management and ITIL to enhance value for
our customers.
Service Delivery
With increased reliance on information
technology, customers expectations from IT
systems have increased. We offer customer
focused solutions with emphasis on delivering
high quality service experience backed by
measurable Service Level Agreements (SLAs).
Service Support
Our 24x7 Service Desk provides a central
point of contact between customers and our IT
organisation. It encompasses a range of services
reaching beyond the typical Help Desk,
including:
Ability to process incidents and complaints
Process Change and Service Requests using
IT service management processes i.e. Release
Management, Conguration Management,
Problem Management etc.
Call & ticket management functions
Our Service Desk encompasses a Call Centre
and Help Desk activities, which shortens the
incident lifecycle efciently
Project Management
We have a strong team of highly skilled,
experienced Project Managers who have
implemented complex projects providing clients
value added benets such as risk management,
clear communication and greater visibility
throughout the project life cycle.
Technology
We have invested in the latest technologies
to support our best-in-class Data Centre
infrastructure. Being the leading service provider
of the region catering to diverse requirements, we
adopt latest technologies and continue to innovate
in order to ensure greater customer satisfaction.
Coupled with the right technology partnerships,
our Data Centres are designed to handle new
technological demands and respond to future
computing trends such as virtualization and
cloud computing.
Value Proposition
Core Business Focus: Customers are able to off-
load their operational and mundane IT tasks to
a third party IT service provider so that they can
focus on their core-business, allowing the time
and opportunity to identify means by which they
can increase their bottom line.
Competitive Pricing: Achieving high density
computing, a fully redundant Data Centre, a
highly secured environment and an efcient
cooling system are just some of the innovations
whereby we ensure that customers are able
to enjoy Managed Services at the best value
possible. Through investing in a highly qualied
team of engineers and consultants, we are able to
leverage specialized skills to design and deploy
intelligent solutions that will ensure optimum
utilization of the latest technology infrastructure
resulting in tremendous cost savings compared to
doing it in-house.
High Service Levels: We offer high service
levels, which can be measured by industry
leading Service Level Agreements (SLAs). We
have a dedicated Service Account Management
(SAM) team who manage customer SLAs and
act like the customers representative within
the organisation for issues related to Change
Management, Incident Management etc. In doing
so, standards like ISO 20000 is just one industry
certication demonstrating our commitment to
best practices in IT Service Management to satisfy
the service quality requirements of customers.
Customers
We cater to Small, Medium and Large enterprises
and have customers across vertical segments
including Government, Finance and Banking, IT,
Telecom, Media, etc.
Some of these include:
Abu Dhabi Media Company
Algebra Capital
du
Dubai Airport Freezone Authority
Dubai Cares
Dubai E-Government
Dubai Government Media Ofce
Dubai World Trade Centre
Dunia Finance
EastNets
Emirates Airlines
Emirates eGovernment
Emirates Identity Authority
Forbes Middle East
FVC Inc.
JRG International Brokerage
Jumeirah Group
Khaleej Times
Majid Al Futtaim Group
Ministry of Foreign Affairs
Ministry of Public Works
Panasonic
Security Lab
SNTTA Emir Tours
SPICA
Societe Generale Bank
Tejari
Trimex
Worlds largest steel company Arcelor Mittal
Customer Testimonials
We are very pleased with the
implementation. eHosting DataFort met
our unique requirements, which needed
eHDF to change their data centre design.
Our processes require high density of power
and cooling, and therefore huge effort was
required from eHDF to make core design
changes to its facility. The project outcome
was exactly how we planned it to be.
Planning was very detailed and the project
was managed based on the Jumeirah Project
Management framework.
David Teklit, Group Director of Information
Technology, Infrastructure and IT operations,
Jumeirah Group.
Emirates has great condence in the services
provided by eHosting DataFort. This will prove a
win-win partnership for both organisations. As we
grow our business and rene our operations, this
partnership will allow our customers to enjoy a
seamless travel booking experience with Emirates and
will drive up their satisfaction in dealing with us.
HH Sheikh Ahmed bin Saeed Al Maktoum,
Chairman, Emirates Group
We are extremely glad to have SPICA and eHosting
DataFort as our strategic partners for the portal
project. SPICA has helped us design the website
and manage high quality content and updates for
the portal. With the condentiality of government
data being particularly critical and the need for
storing the data within the UAE, we found a trusted
hosting partner in eHDF. With different embassies
operating in different time zones, 24x7 availability
was imperative. eHDFs reliable and redundant data
centre infrastructure and service level agreements
have helped achieve this objective.
Dr Saeed K Al Dhaheri, Advisor of Information
Systems, UAE Ministry of Foreign Affairs
The Disaster Recovery (DR) solution from
eHosting DataFort, has helped us optimise our costs
and has provided Societe Generale high return on
investment. We are now assured of a secure and
reliable hosting Site for our DR infrastructure.
Abdul-Mannan Contractor, Chief Technology
Offcer - Middle East, Societe Generale
We are extremely pleased with the
design, implementation, and the on-
going management of the overall solution.
eHosting DataFort completely understands
our requirements to access sensitive data
with a framework having the highest levels
of security. Thanks to a trusted local service
provider, eHosting DataForts 24-hour service
desk can ensure our queries are resolved
quickly and to our level of satisfaction.
Zahra Al Aboodi, Executive Director for
Housing and Urban Planning, Ministry of
Public Works
Panasonic searched for a trusted and
reliable service provider, who would
ultimately take away the headache of
managing its IT operations. eHDF proved
itself to be an ideal t for Panasonic. Being
the regions leading managed hosting service
provider who had the expertise, latest
infrastructural technology and commitment
to IT operations, eHDF provided round
the clock IT customer support and an
impeccable Service Level Agreement to
guarantee that Panasonics system would
experience very low downtime, so that
Panasonics business continues to run
smoothly and seamlessly.
Sharjil Salem, Senior Manager, Infrastructure
& Data Center - IT Department, Panasonic
Marketing Middle East
We decided to partner with eHosting
DataFort because of its experience in providing
comprehensive IT outsourcing services to large
organisations. It was imperative we chose a
partner which has the know-how and necessary
infrastructure and expertise to proactively manage
our critical business systems on a 24x7 high
availability basis. We are condent this agreement
will prove benecial to our business operations in
the region.
Seiji Koyanagi, Managing Director,
Panasonic Marketing Middle East
Partners
Strategic Technology Partners: We have
developed strong business alliances and strategic
partnerships with industry leaders to deliver top
class services to our customers. These partnerships
help us enhance our offerings and create industry
specic, customer focused solutions. We have a
wide network of strategic technology and channel
partners including:
Sun
Du
Interoute
Double Take
Schnabel AG
Microsoft
EMC
BMC
Cisco
HP
IBM
Dell
GBM
Fujitsu Siemens
Arcsight
Kaspersky
BK Gulf
Trend Micro
VMware
Why choose eHosting DataFort?
Stability & Trust
Founded in 2001, we are one of the earliest
Managed IT & Advisory Services Providers in
the region
As a fully owned subsidiary of TECOM
Investments we have the backing and support
to ensure the success of our business thereby
guaranteeing stability to all our customers
Maturity of Service Portfolio
We have an established managed services
portfolio and a large customer base including
Small to Medium and Large enterprises
Complete stack of Managed Services
Industry Experience
We have a wide range of experience working
with customers across various industry sectors
like Financial & Banking, Government, IT,
Electronics, Telecom, Aviation, Retail, Real Estate
& Construction, Media & Entertainment etc.
Infrastructure
Own and operate State-of-the-Art Tier 3 Data
Centres
Fully redundant infrastructure that is reliable,
scalable and secure
Disaster Recovery & Business Continuity (DR
& BC) Sites
24x7 Operations and Management
Alliances with market leaders
Regional presence within GCC & International
presence in Europe through our partner network
Partnerships with the leading vendors across
the globe including Cisco, Microsoft, HP,
IBM, Dell, BMC, EMC etc. to provide holistic
technology solutions to customers
Standards & Certications
Adherence to International Standards focusing
on Service Level Management - ISO 9001,
ISO 27001, ISO 20000, ISO 14001, ISO
18001, ITIL, BS 25999 etc.
Industry leading SLAs to ensure uninterrupted
delivery and optimum performance of IT
systems and applications
Skilled Resources
A team of domain and technical experts,
highly knowledgeable, committed,
experienced and completely focused on
keeping your critical applications and
infrastructure working 24x7
Awards & Industry Recognition
We have been recognized year on year as:
Best Managed Services Provider Network
Middle East Innovation Awards (2011)
Best Enterprise Service Provider in the ME
region Arab Technology Awards (2008, 2009
& 2010)
Best Managed Service Provider of the Year
Computer News ME ICT Achievement Awards
(2010)
Best Managed Service Provider of the Year
Network World Middle East Awards (2010)
Best Colocation Facility Middle East Data
Centre Strategies Middle East Awards (2010)
Most Innovative use of New Technology
Network Middle East Innovation Awards (2009)
About TECOM Investments
TECOM Investments FZ LLC was established
in the year 2005 to build, manage and
develop the business parks vertical under
Dubai Holding. The history of the company
dates back even further to the year 2000,
when its rst Business Park, Dubai Internet
City was launched.
Over the years, the company has grown into
a diversied conglomerate with strategic
investments in sectors that contribute to the
development of Dubais knowledge-based
economy.
Home to over 4,500 companies, including
major multinationals and many of the
Fortune 500 companies, TECOM Investments
interests also include exclusive investments
in high-growth sectors as well as pure play
businesses.
One of TECOM Investments largest portfolio
companies is TECOM Business Parks. It
comprises 10 business parks under ve
industry clusters across the information and
communication technology (ICT), media,
education, sciences, as well as manufacturing
and logistics sectors.
Dubai Internet City and Dubai Outsource
Zone form the ICT Cluster, while Dubai
Media City, Dubai Studio City and the
International Media Production Zone make
up the Media Cluster.
Dubai Knowledge Village and Dubai
International Academic City are part of the
Education Cluster. Dubai Biotechnology and
Research Park and Energy and Environment
Park (ENPARK) compose the Science Cluster.
Dubai Industrial City comes under the
Manufacturing and Logistics Cluster of
TECOM Business Parks.
Building on its domestic success and vision
for global expansion, TECOM Investments has
conceptualised SmartCity, a venture that aims
to develop knowledge industry townships
worldwide. The foundation has already been
laid with the development of SmartCity Malta
and SmartCity Kochi.
Apart from spurring cluster development by
creating purpose-built facilities and working
with the Dubai and Federal Governments to
develop business-friendly policies and industry
regulations, TECOM Investments also focuses
on pure play businesses.
eHosting DataFort is a managed IT and
advisory services provider. The latest addition
to the TECOM Investments portfolio is Global
Village, a unique destination for retail, cuisine
and, entertainment.
Features
Connectivity
Reliable, dedicated, high-speed Internet
High speed link over terrestrial cable
routes
End-to-end redundancy from Internet link to
core network delivery devices
Guaranteed SLAs for high availability
Power
Totally redundant power systems ensure
speed and performance optimization
Two separate power grids from different
sources
Four independent Uninterruptible Power
Supply (UPS) units to deliver backup
power services and secure Data Centre
systems from power fuctuations
Back-up Diesel Generator systems
Battery-based Emergency Lighting System
activated when a power outage occurs
Environment Control
Separate Air Conditioning System for
every network and computer room of the
Data Centre
Temperature and humidity controls
Directed airfow for optimum heat
dissipation
N+1 redundant conguration

Overview
eHosting DataFort has a State-of-the-Art Data
Centre with unparalleled infrastructure. We
provide a secure, high availability environment
for your IT infrastructure and mission critical
data and business applications. This results in
lowered downtime, reduced overall operating
costs and faster time to market.
Founded in 2001, we have extensive experience
and our Data Centres are the backbone of our
co-location and managed hosting services and
have been successfully driving many enterprise
businesses. The Data Centre is governed by strict
policies and certications ensuring compliances
for your hosted infrastructure.
The State-of-the-Art Data Centre facilities give you:
High availability and guaranteed uptime
Security and reliability
Guaranteed SLAs ensuring high quality of
service delivery
High responsiveness
Flexibility and scalability
High Return on Investment (ROI) and Low
Total Cost of Ownership (TCO)
24x7 monitoring and support
Custom cage space as per specic business
requirements
A High Available Environment for your IT Infrastructure
Data Centre
Space Flexibility
Business ready Data Centre with raised
fooring
Combination of lockable rack cabinets and
secure cages
Building Management System (BMS)
Continuous surveillance and monitoring of all
alerts and inputs received from the BMS
Proactive response mechanism for averting
unstable Data Centre Environment
Wiring, Cabling and Utility
Data cabling laid on cable trays under a
raised foor
Separate layout of power and data cables
No water pipes within the Data Centre
Physical Security and Access Control
System
24x7 Onsite physical security, including
security guards, motion detectors, and
security cameras
Entry control through access card and
biometric access systems
Mandatory visitor registration, visitor escorts
by authorized personnel and employee badge
access
Individual cabinets with key, combination
locks and card-key access
CCTV monitoring and recording in the
Network Operations Centre (NOC) of all
doors and critical areas
Fire and Smoke Detection System
Early Warning System to detect potential
res before smoke or fames activate the
normal Fire Alarm System
Fire Alarm System with buttons (triggers)
installed at multiple locations in the Data
Centre
Fire Damper System to limit the effect of any
re to the smallest area possible by avoiding
the risk of re spreading through ventilation
tubes and air conditioning systems
Automatic clean gas agent re suppression
system in the case of a re alarm
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Co-location
Overview
What is Co-location?
Co-location is the renting of physical space
in a Service Providers premises. It allows an
organisation to save money and focus on its
core activities by hosting some or all of its IT
infrastructure offsite instead of building and
maintaining their own Data Centre or server
rooms in-house.
Our Offering
eHosting DataFort offers Co-location services in
a State-of-the-Art Data Centre. You can house
your IT equipment within our Data Centre, that
boasts of a world-class infrastructure.
Features
Since customers have diverse requirements, we
offer a range of fexible options, which include
the following:
1-Rack Cabinets
Rack Cabinets Service provides racks in State-
of-the-Art Data Centre facilities for customers to
re-locate their business critical IT Infrastructure
(Servers, Network Equipments, Storage etc).
In addition to the Data Centre infrastructure, the
Rack Cabinets service offers:
Rack Space Services include lockable rack
cabinets and 2 Access Cards per Rack
Cabinet. This offering includes:



Network Connectivity Services that
provide access ports for dedicated
infrastructure, high speed, fully
redundant internet connectivity and
public IP addresses (optional)
24x7 Service Desk Support including a
single point of contact for service and
24x7 Service Support Requests
24x7 Data Centre Access and access
cards for up to 2 Authorized Customer
Representatives (ACR)
Remote Hands service enables customers
to use our Service Desk to act as your
remote hands. Our staff will be your
remote hands for various tasks (i.e.
physical server access, inspection of
environment, loading and removing of
tapes / CDs, physical server reboot etc.)
Service Account Management -
Dedicated Service Account Managers to
ensure quality of service delivery
Secure Co-location services in a State-of-the-Art Data Centre
1/3 Rack
1/2 Rack
Full Rack
2- Secure Cage
The Secure Cage Service is dened as an
enclosed secured space along with its
dedicated physical security and environmental
control.

We can build Secure Cages to meet specic
customer requirements for varying combinations
of square footage, power, rack specications and
physical security devices.
In addition to the Data Centre infrastructure,
the Secure Cage Service also offers:
Minimum Available Secure Cage space of
100 sq-ft
Network Connectivity Services which
provide access ports for dedicated
infrastructure, high speed, fully redundant
internet connectivity and public IP
addresses (optional)
24x7 Service Desk Support including a
Single Point of Contact for Service and
24x7 Service Support Requests
24x7 Data Centre Access and access
cards for up to 2 Authorized Customer
Representatives (ACR)
Remote Hands service enables customers
to use our Service Desk to act as your
remote hands. Our staff will be your
remote hands for various tasks (i.e.
physical server access, inspection of
environment, loading and removing of
tapes / CDs, physical server reboot etc.)
Service Account Management- Dedicated
Service Account Managers to ensure
quality of service delivery
Benefts
Lease vs. Build
Building your own Data Centre can be an
expensive proposition requiring huge capital
investments and ongoing maintenance costs.
With our co-location services, you can lease Data
Centre space and convert capital expenditure
(CAPEX) to operating expenditure (OPEX) with
predictable monthly fees.

Flexibility
You can choose to co-locate only a part of
your IT environment, e.g. mission critical data,
business applications & applications that need
more bandwidth, etc.
Scalability
The solution is fexible and provides complete
control over your co-location needs because
you can purchase the amount of space that you
need today and scale it as your business grows
without having to make additional capital
investments.

Reduced Time to Market

Your IT requirements can be upgraded or
scaled dynamically as per growing business
needs. This reduces your time to market which
is imperative in todays fast growing business
environment.
Reduced Power Expenses
Data Centres demand high power & cooling
requirements & therefore attract huge capital &
operating expenses. If your Data Centre is not
fully utilized, you would be wasting a lot of
power and money.
Reduced Bandwidth Costs
Our Data Centre has high speed redundant
network bandwidth, attractively packaged to
cater to varying customer requirements and you
pay for only what you use.
Reduced Downtime / High Availability
In case of relocation of business premises or
a disaster, your business experiences near-
zero downtime. Data Centre infrastructure is
built for high availability complying with the
requirements of business applications.
Enhanced Security
With 24x7 physical security, building
management systems, re and smoke detection

systems, CCTV monitoring and redundant UPS
and backup generators, your critical data and
applications are more secure than what you
could match with in-house Data Centres.
Service Level Agreements
We provide guaranteed Service Level
Agreements (SLAs) to ensure high quality of
service.
24x7 Operations
The round-the-clock service desk ensures 24x7
operations and monitoring.
Data Centre Infrastructure
Environmental Control
The Data Centre has a separate Air Conditioning
System to guarantee the temperature and
humidity requirements of the equipment.
Redundant Power Connections
Two separate feeds to the Data Centre from
different directions.
Fire & Smoke Detection Systems
The Data Centres have early warning systems
and re alarm and suppression systems to detect
potential res.
Building Management System
To operate and monitor the systems and
equipment within the Data Centre, a Building
Management System (BMS) is used. The BMS is
available for monitoring alerts, issue analysis and
resolution of any problems arising at the Data
Centres.
24x7 Physical Security
Your critical information and applications are
protected with 24x7 physical security and
CCTV monitoring systems. We have Emergency
Lighting Systems and Access Control Systems for
enhanced security.
UPS and Diesel Generator Power
Systems
We have redundant UPS and back-up generators.
All systems such as UPS and backup
generator are maintained on a regular
basis following internationally regulated
quality procedures.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Managed Co-location
Doing more than just co-location
Overview
What is Managed Co-location?
Managed co-location is an extension to the
traditional co-location where most of the
capital expenses are offset by managed services
charged on a monthly basis. You can opt for a
mixed environment where specic services (i.e.
Backup, Security, Databases, Monitoring etc.) are
managed by service provider experts while you
choose to retain the management of your hosted
infrastructure and business applications.
It is the right blend of having control over your
core strategic IT infrastructure and avoiding the
inconvenience of buying, deploying, expanding,
monitoring and managing physical devices,
network and Data Centres.
Our offering
Our Solution Design team will assist you
in designing your Managed Co-location
architectures to ensure the most optimum services
around the hosted infrastructure.
You get all the services and benets of basic
co-location services with the option to select
from our portfolio of managed services such as
additional security, monitoring and management
that can be delivered from our state-of-the-art
infrastructure within our universal Data Centre.
Features
Basic Services
You can choose from the following basic
services:
1- Rack Cabinets
Rack Cabinets Service provides racks in
State-of-the-Art Data Centre facilities for
customers to re-locate their business critical IT
Infrastructure (Servers, Network Equipments,
Storage etc.).
In addition to the Data Centre infrastructure,
the Rack Cabinets Service offers:
Rack Space Services that include lockable
rack cabinets and 2 Access Cards per Rack
Cabinet. This offering includes:



Network Connectivity Services that
provide access ports for Dedicated
Infrastructure, high speed, fully redundant
internet connectivity and public IP
addresses (optional)
24x7 Service Desk Support including a
single point of contact for service and
1/3 Rack
1/2 Rack
Full Rack
24x7 Service Support Requests
24x7 Data Centre Access and access
cards for up to 2 Authorized Customer
Representatives (ACR)
Remote Hands service enables customers to
use our Service Desk to act as your remote
hands. Our staff will be your remote hands
for various tasks (i.e. Physical server access,
inspection of environment, loading and
removing of tapes / CDs, physical server
reboot etc.)
Service Account Management - Dedicated
Service Account Managers to ensure quality
of service delivery
2- Secure Cage
The Secure Cage Service is dened as an
enclosed secured space along with its dedicated
physical security and environmental control.

We can build Secure Cages to meet specic
customer requirements for varying combinations
of square footage, power, rack specications and
physical security devices.

In addition to the Data Centre infrastructure, the
Secure Cage Service also offers:
Minimum Available Secure Cage space of
100 sq-ft.
Network Connectivity Services which
provide access ports for Dedicated
Infrastructure, high speed, fully redundant
internet connectivity and public IP addresses
(optional)
24x7 Service Desk Support including a
single Point of Contact for Service and 24x7
Service Support Requests
24x7 Data Centre Access and access
cards for up to 2 Authorized Customer
Representatives (ACR)
Remote Hands service enables customers
to use our Service Desk to act as your
remote hands. Our staff will follow your
instructions by phone for various one time
tasks (i.e. Physical server access, inspection
of environment, loading and removing of
tapes / CDs, physical server reboot etc.)
Service Account Management Dedicated
Service Account Managers to ensure quality
of service delivery
Optional Services

The optional service components are as follows:
Managed Security Services
Backup Services
Storage Services
still having complete control over the strategic
portion of your IT.
High Quality of Service
We provide guaranteed Service Level
Agreements(SLAs) to ensure quality of service.
State-of-the-Art Infrastructure
You will get access to our highly reliable, secure,
world class Data Centres which will ensure that
the risks to your mission critical systems and
applications are minimal.
Operations and Monitoring Services
The round-the-clock service desk ensures 24x7
operations and monitoring. Unlike traditional
co-location facilities, you will not need to
troubleshoot hardware or network failures yourself
by rushing to the co-location facilities as it will be
managed by our experts.
Access to Skilled Resources
We have dedicated skilled technical resources and
24x7 support services which your company might
not have. This allows you to be certain that you
can avail our team expertise to manage your IT
infrastructure.
Reduced Time to Market
Upgrades can be done almost immediately, at
very short notice. This reduces your time to market
which is imperative in todays dynamic business
environment.
Database Services
Monitoring Services
Hardware Services
- Server Lease
- Support and Warranty
- Installation and Conguration
Software Services
- OS Software Management
- Fixes, Patches and Updates
- Installation and Conguration
Benefts
Cost Savings
With our Managed Co-location services,
you can save a signicant amount of
investment on IT assets and staff costs. Your
staff can focus on the core IT activities rather
than spending time on backup, storage
and monitoring activities. You can also
reduce capital expenditure on hardware
components by converting those expenses
into operating expenses. It also allows you
to not bother about hardware becoming
obsolete and depreciation costs.
Core Business Focus
With Managed Co-location, you can focus
on your core business rather than bothering
about managing the IT infrastructure, while
Managed Hosting
Overview
What is Managed Hosting?
Globalization and ever increasing reliance on IT
has meant that more and more customers have
to manage applications & IT infrastructure with
a high degree of complexity, plus the need for
highly scalable, fexible capacity.
Managed hosting provides cost savings through
reduced CAPEX along with the fexibility to scale
capacity on a monthly basis on a pay as you go
model. More and more customers are looking
at having their IT infrastructure managed by a
third party / outsourced to leverage their skilled
resources and international standard processes
in order to maximise performance of their IT
systems while maintaining the necessary level of
control of their hosting environment.
In Managed Hosting, customers lease one
or more dedicated servers from a Data
Centre Service Provider who undertakes the
responsibility of managing the servers up to
Operating System (OS).
In addition, the Service Provider also undertakes
the responsibility of providing managed services
that include Backup, Storage, Security, Network,
and Application & System Administration
Services. The entire hosted infrastructure is
managed on a 24x7 basis and is also backed by
SLAs required for high availability, reliability,
security and redundancy.
Our offering
eHosting DataFort offers Managed Hosting
services thereby converting customers Capital
Expenditure (CAPEX) to Operating Expenditure
(OPEX) by offering services on a monthly
subscription basis.
The management of the entire spectrum of
your hosting is in accordance with ensuring
better business performance and optimal IT
service delivery.
We provide Dedicated Servers and monitor
and manage your IT infrastructure (server,
network, hardware), operating system and
applications, with managed security.
All vendor contracts related to maintenance,
upgrades and support for Hardware and
Software are managed by eHosting DataFort as
a Single Point of Contact.
Enhanced peace of mind and freedom to focus on your core business
Features
Apart from the enterprise-class Data
Centre infrastructure, the following service
components are included as part of the
Managed Hosting service:
Rack Space
Rack Space is allocated on a per Rack
Unit (RU) basis within the Universal Data
Centre
Hardware Services
Server Lease
Support and Warranty
Installation and Conguration
Software Services
OS Monitoring and Management
Fixes, Patches and Updates
Installation and Conguration
Network Connectivity Services
Access Ports for Shared Infrastructure
Redundant Internet Connectivity
VPN Services
Public IP Addresses
Managed Security Services
Shared Firewall Services (24x7
Monitoring & Management)
Server Security Services (Anti-Virus,
HIDS, Monitoring)
Network Intrusion Detection System (IDS)
Service Monitoring
Backup & Storage Services
Daily Differential Backup
Weekly Full Backup
30 Days Backup Retention Period
90 Days Offsite
Database Services
SQL and Oracle Database services
Managed Application Services
Internet Information Services (IIS)
Exchange Services
Apache
Remote Hands
Remote hands for basic manual
operations
24x7 Service Desk Support
Single Point of Contact
24x7 Service Support Requests
Dedicated Service Account Manager
Benefts
CAPEX OPEX Model
With Managed Hosting, you can save a
signicant amount of investment on IT assets
and staff costs. You can also reduce capital
expenditure on hardware by converting it into
monthly operating expenses without bothering
about hardware becoming obsolete and thereby
reducing Total Cost of Ownership (TCO).
Minimizing Technology Investment
With Managed Hosting, your technology
investment is minimized and you get access to
the latest technologies without upfront capital
investments and without having to worry about
replacing obsolete hardware or compromising on
efciency by using outdated hardware.
Access to Skilled Resources
We have skilled technical resources across
various technology domains such as Cisco,
Microsoft, Sun, IBM, Oracle, BMC, EMC,
Networking, Security, Storage, Project
Management (PMP), Linux, AIX, etc. This
saves you the trouble of having to spend on
continuously hiring and training IT staff.
State-of-the-Art Infrastructure
You will get access to our highly reliable world
class Data Centres which are completely
redundant without having a single point of
failure thereby ensuring your mission critical
applications and infrastructure are Always On.
High Quality of Service Delivery
We provide guaranteed Service Level
Agreements (SLAs) to ensure high quality of
service.
Core Business Focus
Your staff can focus on core IT activities
rather than spending time on routine
activities such as backup, storage, security
and monitoring.
Scalability & Faster time to Market
If your business expands and requires
additional investment in IT infrastructure,
upgrading it is very fast with Managed
Hosting services without having to worry
about buying, deploying, maintaining, etc.
24x7 Operations
The round-the-clock service desk ensures
24x7 operations and monitoring of your
mission critical IT infrastructure.
Reduced downtime
Our Data Centre infrastructure is built
for high availability complying with the
requirements of business applications. This
ensures that your business experiences
near-zero downtime.
Enhanced Security
With 24x7 physical security, building
management systems, re and smoke
detection systems, CCTV monitoring and
redundant UPS and backup generators,
your critical data and applications are more
secure than in an in-house Data Centre.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Overview
What are Dedicated Servers?
Dedicated Servers refer to leasing of one or more
exclusive servers, related software, network, etc.
housed in a service providers premises.
Our offering
We offer Dedicated Servers which include server
leasing combined with 24x7 Service Desk support.
The server is connected to a high speed internet
connection and is backed by Service Level
Agreements (SLAs). It also includes management
of your Network, Hardware, Operating System,
backups as well as security services. The servers
are hosted in our enterprise-class Data Centres that
provide security, reliability and high performance.
You can access the robust, secure, redundant,
infrastructure you need today, without a signicant
up-front CAPEX investment, allowing you to use
additional services based on your future business
growth.
Our dedicated servers are suitable for all your IT
needs, be it application servers, complex website
hosting servers, database servers, etc.
Features
Apart from the Data Centre infrastructure, the
following service components are included as part
of the Dedicated Server Service.
Setup & Implementation Installation and
Dedicated Servers
commissioning of a blade Server within
our universal Data Centre connected to the
internet
Server Hardware
24x7 Service Desk Support
Operating System Licenses
Anti Virus and Shared Firewall Security
VPN Client to Site - Encrypts all trafc
between two internet points providing
secure communication channels for
individual users or user groups to their
hosted infrastructure
OS Monitoring Windows Operating
Systems are monitored continuously to
ensure optimal performance through
proactive surveillance performance, patches,
releases, thresholds to detect problems
before end users are affected
OS Administration OS experts will ensure
best practices and policies for customers
Operating Systems
Security Services Anti-Virus, Server
Hardening, Host & Network Intrusion &
Penetration testing services to ensure best in
class server security services
Backup Services Monthly stipulated
backup volume with last 7 days, 4 weekly
and 1 Monthly backup. Monthly backups
will be kept for 2 months after which it will
Choose from our range of dedicated servers to meet your IT needs
be recycled unless a different retention
policy is requested
Internet Trafc Stipulated internet trafc
Benefts
Reduced Total Cost of Ownership (TCO)
Dedicated servers allow you to take advantage
of the enterprise-class Data Centre Infrastructure
and 24x7 Technical Support for a low monthly
fee. This leads to a reduced Total Cost of
Ownership (TCO).
24x7 Support
Every server is backed by 24x7 technical
support delivered by our highly skilled
operations team.
Security
Your dedicated servers will be hosted in our
State-of-the-Art Data Centres with high-end
security features like 24x7 physical security,
access control systems, anti-virus and rewall,
host intrusion detection systems, etc. This
ensures top-of-the-line security for your
business critical data and applications.
Access to expertise
With our dedicated server services, you will
have access to skilled technical resources.
Access to latest technology
With our world-class infrastructure, you will
have access to the latest technology without
incurring capital expenditure, worrying
about hardware and software upgrades and
hardware becoming obsolete.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Managed Security Services
Managed security services to protect your IT environment
Overview
What is Managed Security?
Security is one of the primary concerns for most
businesses, be it threat, vulnerability, data theft
or performance degradation due to attacks. Any
organisation connected to the internet faces
information security threats like viruses, worms,
hackers, spam & specic malicious intent.
Managed Security helps deal with these issues.
Our offering
We offer a suite of Managed Security Services
to deal with security issues. Our security experts
utilize best of breed security measures to ensure
the security of data stored on specic network
of servers. We follow strict compliances and
methodologies to ensure that the client hosted
network are protected from any malicious
invaders, spammers, hackers, and other threats.
Features
You can choose from individual services or
comprehensive solutions to meet your business
security needs. Our Managed Security service
encapsulates the following sub services:
1. Anti virus services
2. Host intrusion prevention
3. Password auto repository services
4. Firewall monitoring and threat prevention
5. Penetration testing
6. Vulnerability asssessment
7. Web application audit
8. Security monitoring services
9. Spam protection
10. Security correlation engine
1. Anti Virus Services
Setup, installation and policy conguration
Constant updates to threat signatures
Continuous server updates and scan
Real-time virus and spyware protection
Detection and repair of the effects of spyware,
adware, viruses and other malicious intrusions
Support for all variants of Windows and Linux

clients
2. Host Intrusion Prevention
Software system that monitors and raises alerts
of any cyber threat
Gathers and analyzes information from various
network areas
Protects the underlying operating system
by preventing attackers from exploiting
vulnerabilities
Secure Sockets Layer (SSL) encrypted
application layer intrusion monitoring and
analysis
Detects and prevents inbound attacks as well
as blocks new and unknown outbound attacks
such as buffer overfows, Trojans, brute force
attacks, unauthorized access and network
worms
Log monitoring & analysis
Scalable server protection strategy
3. Password Auto Repository (PAR)
Services
Uses an authentication system such as
Secure ID and allows engineers to access
the systems through a temporary password
(which expires immediately after the
requested and approved period of time)
This is then approved through an authorized
personnel on the customers side
Guarantees privileged password
management features and functions
Protects against external network based
attacks
Audit compliance & access logs
Password encryption
Secured user connections via https / SSLv3
4. Firewall Monitoring and Threat
Prevention (Network Intrusion
Prevention & Event Correlation)
Protects the system from hackers looking for
a virtual way into an organisations network
Centralized view of enterprise-wide events
across heterogeneous infrastructures
Real time and historic view into external
attacks, insider threats and regulatory
compliance
Service options and security congurations
that best t the customers needs
Conguration and support of hardware and
software components
24 x 7 technical support
Customer access to logs, for a minimum
period of 90 days
Generic monthly reports
On-demand services including in-depth
analysis of the Firewall Report or an
incident
5. Penetration Testing
Extensive analysis and exploitation of
security controls in networks, applications
and systems carried out from the
perspective of both external and internal
attackers
Tests & checks from various entry
points from the public network as well
as the internal network, probing it for
vulnerabilities & threats
Detailed technical reports explaining
security concerns and their severity and
recommending xes
Black box penetration testing (testing the
web from outside the network without
knowing information about the internal
network)
Grey box penetration testing (testing the
environment after collecting information
about the internal components and IP
addresses etc.)
6. Vulnerability Assessment
Identies vulnerabilities that intruders may be
able to exploit
Provides a security analysis of clients
network, security and architecture
development
Assesses risk for safeguarding customer
information and delivers responsive,
proactive support
Offers three key assessments in: Network
Assessment, Computer Assessment,
Architecture Design and Review
7. Web Application Audit
Secures applications to protect corporate
information and assets
Offers an application audit and code review
involving a comprehensive test on the
corporate applications to check its security
posture against various threats
Provides possible recommendations and best
practices
8. Security Monitoring Services
Has access to the Security Operations
Center (SOC) for day-to-day management of
rewalls, Intrusion Detection systems and
other security assets on a 24x7 basis
Offers advanced enterprise-wide virus
protection and monitoring from a single
management console
Monitors security logs of Firewalls and
Intrusion Detection Systems
Software upgrades performed on Firewalls
and Intrusion Detection Systems as
deemed necessary to maintain optimum
performance on all platforms
Scan on an automated basis any recurring
vulnerabilities
Incident based reporting
9. Spam Protection
Offers heightened mail protection
Anti-spam gateway solutions ensure that
customers receive as little spam mail in
their mailbox as possible
With a wide range of different technologies
and methods including Header checking,
DNS / SPF checking (that identies if
incoming email is a spoof or not) to virus
detection, we ensure that our customers
mailing system is completely protected
10. Security Correlation Engine
Logging infrastructure collects logs from
various devices such as rewalls, servers
OS and access control devices and
applications; the logs match signicant
signatures criteria in one engine to add a
proof of a consistent threat
Allows an enhanced alerting mechanism
by matching logs from different devices on
the same incident
Benefts
Compliance & Governance
Our security certications and practices
automatically extend best practices and
policies to the hosted infrastructure securing
the necessary compliances and standards for
the customer.
Customized Solution
Our network team have thorough hands-on
experience managing these technologies in all
types of environments enabling them to assist
our solution design team to make the right
technology choices for our customers.
Protection Against Unauthorised
Access
Secure authentication, proactive protection
& monitoring, strict audits and access logs
ensure protection of your business critical
information against unauthorized access,
attacks and threats that attempt to disable
security measures.
Comprehensive Management View
A comprehensive view of clients via
centralized logging, threshold alerting, and
graphical reporting helps transform security
data into actionable information. A single
management console can be used to monitor
security.
Reduced Total Cost of Ownership
(TCO)
We manage your security systems, saving
you time and money by allowing you to
focus your staff on running your mission
critical business instead of bothering about
security issues.
Trained and Dedicated Professionals
We have certied and trained security
professionals who are experts in managing a
variety of security devices to manage your IT
infrastructure.
Round-the-clock Surveillance
Round-the-clock monitoring and
management by the Security Operations
Center (SOC) allows customers to focus on
what they do best, i.e. their core business.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Remote Managed Security Services
Our offering:
Organizations may not want to host their
mission critical data and applications outside
their corporate networks and environment. At
the same time, they want to focus on their core
business instead of monitoring and responding
to security-related disruptions.
In such a scenario, they can work with eHosting
DataFort in order to help them protect their
mission critical infrastructure, detect attacks,
assess vulnerabilities, and respond to threats in
real time.
Our Remote Managed Security Services
offering provides enterprises an ideal solution
at a fraction of the cost compared to internal
IT staff attempting to manage an
organizations complex security issues.

Service Classication and Features:
We provide exible options to meet specic
business requirements. eHDF offers 3 types of
services Basic, Intermediate and Advanced.
The features are -
Basic Advanced Intermediate
Network Intrusion Prevention System (NIPS)
Host Intrusion Prevention System (HIPS)
Log Monitoring & Correlation
Log Storage
Firewall Management
Onsite Incident Management
Password Auto Repository
Monthly Reports
Anti Virus
Spam Protection
Authentication Service-Secure Token
Vulnerability Assessment & Penetration Test
Security Implementation ( NIPS/HIPS/Firewall )
Remote Managed Security Services
Protect your IT infrastructure 24 / 7
Benets:
24 / 7 support
The round-the-clock service desk ensures 24 / 7
operations and monitoring.
Improved quality of service and
better service levels
We provide guaranteed Service Level
Agreements (SLAs) to ensure quality of service.
Better regulatory compliance
Our security certications and practices enable
necessary compliance requirements for the
customer.
Reduced cost and complexity
We manage your security systems, saving you
time and money by allowing you to focus your
staff on running your mission critical business
instead of bothering about security issues.
Improved overall security performance
Remote Managed Security Services ensure
protection of your business critical information
against unauthorized access, attacks and threats
that attempt to disable security measures.
Access to security experts
We have certied and trained security
professionals who are experts in managing
security issues.
Monthly reporting
Monthly reports help transform security
related data into actionable information in
order to enhance the security of your IT
systems.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Managed Databases
Ensure high availability and optimum performance of your databases
Features
We offer two types of Database Services.
They are:
1. SQL Database Services
2. Oracle Database Services
Basic Services
1. SQL Database Services
Our Standard SQL Database services are
currently available for SQL 2005 and SQL
2010.
Key features include:
Initial database software installation,
including conguration and verication
as required
Hardening of SQL
Installation of a dedicated instance
Setup of backup and database
management policies
Database creation, execution of database
scripts and shrinking of database
Performance of daily or weekly backups
to disk, as requested by customer
Management and monitoring of disk
space
Database restoration, as needed
Rebuilding of database indexes
Running SQL scripts or queries for
clients
Overview
What is Managed Databases?
Database services are critical to business
efciency and with ever-increasing amounts
of data, it is important to maintain high
availability & performance guarantees
round-the-clock. Downtime or delayed data
processing due to huge volume of data and
its complex management or maintenance can
translate into business loss and dissatised
customers.
With Managed Databases, the service
provider takes charge of procuring, installing
and managing the databases.
Our Offering
With our Managed Database Services, our
experts will help you manage your mission
critical databases effectively ensuring optimal
performance and service levels required by
your business. They will ensure that your
databases are protected, strictly monitored
and managed by established backup and
recovery procedures.
The service ensures a secure database
environment and focused monitoring of
database performance, which contributes
towards scalability decisions for any
additional capacity planning.
2. Oracle Database Services
Our Standard Oracle Database services are
currently available for Oracle 10 & 11g Editions.
Key features include:
Initial database software installation,
including conguration and verication as
required
Installation of a dedicated instance
Setup of backup and database management
policies
Performance of daily or weekly backups to
disk, as requested by customer
Management and monitoring of disk space
Database restoration, as needed
Rebuilding of database indexes
Running SQL scripts or queries for clients
Optional Services
SQL / Oracle Off Site Replication
Upgrading versions
Installation and conguration of SQL /
Oracle RAC databases
Data conversion/migration assistance
Database consultations SQL query tuning
Perform database performance tuning
(design or load)
Rebuilding indexes
Benefts
High Availability
Our Managed Databases service ensures
that your database is always up and running.
Round-the-clock monitoring and support
ensures optimal performance.
Reduced Risks
We have an extremely competent technical
team having extensive experience with
SQL and Oracle databases to ensure best
practices are complied with. Monitoring of the
performance criteria will help customers in
understanding their database usage and will
help mitigate risks.
Core Business Focus
Our Managed Databases service enables you
to focus on your core activities (i.e. application
performance, database indexing, analytics
etc.) while we take care that your databases
are running at peak performance in line with
Service Level Agreements (SLAs).

Scalability
Continuous monitoring enables customers
to analyze their load and growth parameters
which are key indicators for future upgrades
and scalability decisions (i.e. storage, processing
power, high availability etc). We ensure proactive
assistance and consultancy for your databases
to ensure seamless integration of additional
capacities required by a growing business.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Managed Storage Services
Highly available storage services for your critical data
Overview
What is Managed Storage?
With ever-increasing data intensive applications,
data storage is becoming signicantly important.
There is a growing demand for high performance,
reliability, scalability, security and high
availability. An organisations storage always
grows over a period of time.
Managed Storage services provide storage
capacity, monitoring and management of
customers data in a secure environment.
Our offering
eHosting DataForts Managed Storage Services
allow customers to store, manage and
maintain data dynamically to keep up with the
business requirements without worrying about
performance degradation. The service ensures
architectural compliances with no CAPEX and
ensures scalability of the solution with the surging
storage requirements.
Features
Storage Area Networks (SAN) gives customers the
best of both storage and network technologies. It
provides high performance and high availability
by virtue of its fully redundant architecture.
eHosting DataFort offers 3 Key SAN Services:
Server SAN Connectivity - Allows customers
to connect their servers to shared SAN that
gives optimal performance for databases and
cluster servers. Customers can avail high
availability SAN services with guaranteed
Service Level Agreements (SLAs) without
investing on expensive SAN infrastructure
themselves
SAN Storage eHosting DataFort uses
high performance disks (i.e. SCSI & SAS)
with various criteria (RAID 0/1/10/5) to
fulll storage requirements for the hosted
infrastructure
Multipathing - Automatically tunes your
SAN and selects alternate paths for your
data if necessary. Residing on the server,
Multipathing enhances SAN performance
and application availability. It also integrates
multiple-path I / O capabilities, automatic
load balancing, and path failover functions for
complete path management
Benefts
Core Business Focus
We will manage and maintain the consolidated
network storage repository for customers, which
ensures peace of mind and allows them to focus
on their core activities.
24x7 Monitoring and Support
Round-the-clock monitoring and support means
that your business does not suffer any downtime.
Reduced Capital Investments, Pay-As-
You-Grow
Customers can reap the benets of high
availability and highly secure SAN services
without investing on SAN infrastructure. The pay-
as-you-grow model allows you to pay for only
what you use and scale it dynamically as your
business demands.
Scalability
High storage capacity makes the SAN services
scalable. This eliminates the need to worry about
growing the storage capacity as the business
grows.
High Availability
Fully redundant architecture of SAN services
provides high availability to our customers.
Security
Highly reliable and secure Data Centre
infrastructure ensures that your critical business
applications are always secure.
Service Level Agreements
Guaranteed Service Level Agreements (SLAs)
ensure high quality of service.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Overview
What is Managed Backup & Restore?
Information protection is one of ITs most critical
functions and data is the most valuable IT asset.
This makes it imperative for businesses to ensure
data security and availability.
Traditional tape-based backup solutions cannot
deliver high service levels, primarily because
tape libraries, tape drives, and tape media are
not built with a focus on reliable restoration.
Managed Backup and Restore not only
minimizes risk of data loss but also restores data
faster than tape backup solutions.
Our offering
Our Backup and Recovery solution offers a disk-
to-disk-to-offsite backup solution with
real-time data protection for servers, laptops,
and desktops both locally for instant recovery
and offsite for disaster recovery.
Features
Determination of backup schedules by our
architects who size the le and database
volume of the hosted infrastructure and
calculate the monthly volume with
customer inputs on the selection list of
folders for backup
Installation of backup agents depending on
the applications and operating systems for
maintaining data integrity
Policy based, full weekly backups and
daily incremental backups - Last 7 days,
4 weekly and 1 Monthly tapes of clients.
Typically monthly tapes are kept for 2
months after which they are recycled
Weekly offsite backups in a re proof,
earthquake resistant and physically and
environmentally controlled place
Open les backup
File versioning & local archiving
Central & Remote Administration
Compression technology enabling efcient
utilization of disk space
Backup verication procedures
Optional test-recovery strategies
Backups scheduled during off-peak hours
Regular aggregate backup usage reports,
successful backup sessions, identication
of critical trends, impending limit alerts to
enable capacity planning etc
Various operating systems, database
platforms and business applications
compatibility
We offer 4 Main Types of Backup Services
which include: Standard Backup Services,
Snap and Clone Services, Disk Imaging
Services and Customized Backup & Restore
Services
Managed Backup and Restore
Secure and reliable backup for your business
Benefts
Data Recovery and Restoration
Managed Backup and Restore services ensure
fast and easy data recovery and help to plan for
disaster recovery and business continuity.
Security
Data is secured by AES 256-bit encryption
technologies implemented by major nancial
institutions and government agencies. In addition,
our state-of-the-art Data Centre facilities offer very
high levels of security for your critical business
data and applications.
Reduced Risk
Fully automated service reduces the risk associated
with handling backup tapes.
Reduced Business Impact
Backup scheduling done outside working hours
avoids business impact.
Reduced Total Cost of Ownership (TCO)
With our Backup and Restore services you do not
have to worry about provisioning, implementation,
and management costs. This leads to lower
operational costs and reduced Total Cost of
Ownership (TCO).
Core Business Focus
Our experts will manage your Backup and Restore
needs so that your team can eliminate routine data
management tasks to focus on the core business.
Quality of Service
We offer Service Level Agreements (SLAs) that
ensure high quality of service.
Increased Productivity and Efciency
With reduction on time spent on routine
managerial tasks, productivity and efciency
increases.
High Availability
Round-the-clock monitoring and support
ensures high availability.
Scalability
Our solutions are scalable, designed to
accommodate growing volumes of data.
Customized Solutions
We offer customized solutions to meet
customers needs.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Managed Exchange
Overview
What is Managed Exchange?
E-mail has become one of the most critical
business applications forming the backbone for
the day-to-day business operations. Anytime,
anywhere access to e-mail, contacts, calendar
and resources has become imperative to ensure
effective communication with customers,
vendors and partners.
Managed Exchange is a sophisticated email
messaging solution aimed at achieving much
more from email systems than simply sending
and receiving emails. Dedicated servers ensure
corporate compliance and personalization that
can be only delivered on the dedicated hosting
setup.
Managed Exchange solutions integrate with
mobile phones and wireless devices, allowing
for continuous connection via Blackberry
Enterprise Server, iPhone or Outlook Web
Access.
Our Offering
Our Managed Exchange offering is based on
Microsoft Exchange Server technology and
provides an affordable, premium email service
that maintains and manages your exchange
server empowering your organisation with
the ability to communicate more effectively
thereby substantially improving the way your
organisation operates.
Managed Exchange can bring time efciency
and business agility with exchange hosting by
coordinating contacts, meetings and email,
whether you are in the ofce, or working
remotely.
We offer customized solutions to t your needs
and our monthly pricing model ensures that
you pay for only what you use without incurring
capital expenditure.
Features
Managed Exchange features include:
Premium user email services including
Contacts, Calendar, Public Folders, Archive
Folders, Meeting Planner, Task Lists
Monthly subscription based fexible licensing
options
Anti-virus & Anti-Spam
Daily backups
24x7 server monitoring
Critical updates and service packs
Industry standard Service Level Agreements
(SLAs)
Full hardware warranty and support
Redundant internet connectivity
Secure WebMail Access (OWA)
Support for RPC of HTTP (XP / Ofce 2003 &
above)

Ensuring high availability, performance and security
of your exchange systems
Support for POP3, HTTP, HTTPs, VPN
Firewall and network-to-network VPN
support
SSL security
Blackberry support
Email archiving
Benefts
Predictable Monthly Expenses
You dont have to worry about varying costs
with our xed, monthly charges, which can
be budgeted well in advance.
Reduced Total Cost of Ownership
(TCO)
Maintenance and management of your
own exchange server involves signicant
expenditures, specialist skills and time. A
hosted solution always compares favorably
when evaluated against an on-premise
Exchange solution and reduces your Total
Cost of Ownership (TCO) with little to
no upfront investment and a predictable
monthly fee.
Reduced Risks
Data stored on each local PC and on servers
at eHosting DataFort with regular off-site
backups help reduce the risk of data loss and
protect your critical information.

High Availability
With our experts managing your messaging
application, your applications will have high
availability and peak efciency.
Improved Team Performance and
Productivity
Exchange services are key collaboration tools
enabling teams for achieving quick workfow
and business communication.
Enhanced Security
Comprehensive built-in protection against
viruses and spam provide enhanced security.
With our State-of-the-Art Data Centres you
can be assured of high levels of security and
reliability.
Flexibility Anytime, Anywhere
Access
Flexible access to your mailbox content via
any web browser- whether you are in the
ofce, working from home or on the road.
Round-the-clock Support
24x7 telephone support allows you to focus
on what you do best, i.e. your core business.
Customized Solution
We have customized solutions so you can
choose the option that suits your business
needs based on the number of users.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
IT Administration Services
Overview
What is IT Administration?
Most companies rely heavily on applications,
databases and critical IT infrastructure to support
their business. As organisations grow, not only
does it become difcult to build the required
expertise in-house, but it can also be quite
an expensive proposition. IT Administration
Services encompass technical support to perform
installation, conguration, maintenance and
monitoring, allowing customers to focus on the
business requirements rather than day-to-day IT
administration challenges.
Our offering
Our IT Administration services include:
1. Windows Server Administration
2. System Administration & Management
3. Web Server Administration
4. Exchange Server Administration
5. J2EE Server Administration
6. Active Directory Administration
Features
1. Windows Server Administration
OS installation following Microsoft (MS) best
practices
Optimizing default installations and windows
services to client specic requirements
ACL, Folder & administration
management
Management and monitoring of disk
space
Monitoring Server application & security
logs for performance
Keeping OS patched up-to-date as per
MS paradigms
MS backed technical support & advisory
2. System Administration and
Management
Installation and Conguration of the
Operating System (OS) with latest service
pack
OS Hardening
Security and Patches Updates
Monitoring and management of critical
system parameters such as memory, disk
space, CPU
Server installation and system updates
System services & application availability
Checking event logs
Creating administrative scripts, logon
scripts, user and group accounts
Installing a domain controller
Management tasks for disks and volumes
File and folder management
Forget day to day IT administration issues and focus on your core business
Resetting user passwords
Scheduling tasks
Setting up TCP / IP, user and group security
Readiness for other services (i.e. Backup,
AV, HIDS, BMC)
3. Web Server Administration
Installation of the web server application
Creating virtual directories on request
Conguration of proxy pass
URL redirection at web server level on
request
Changing any application conguration
parameters on request
Conguring of SSL certicates including
CSR generation
4. Exchange Server Administration
Install and congure Exchange Server with
latest service pack
Email phishing conguration
Sender ID conguration
Conguration of SSL certicates including
CSR generation
Recipient policy conguration / changes
Exchange security updates and patches
installation
Mailbox creation
Conguration / changes of mailbox
quotas, recipient policies
5. J2EE Server Administration
Installation of the application
Conguring connection pools
Starting / stopping containers on request
Changing any application conguration
parameters on request
6. Active Directory Administration
Allows customer to assign policies, deploy
software, and apply critical updates to the
application user and access to the hosted
infrastructure
The ability to scale up or down easily
LDAP-directory services
Kerberos-based authentication
DNS-based naming and other network
information
Central location for network administration
and delegation of authority
Information security and single sign-on for
user access to network based resources
Central storage location for application
data
Synchronization of directory updates
amongst several servers
AD Installation, Administration &
Management of AD DNS and Group
Policies
User Administration, limited to creation
of users, resetting of password etc
Administration and management of
additional functions such as login scripts,
home folders
Benefts
Increased Productivity
Time taken to make system changes reduces
dramatically thereby increasing productivity
and effectiveness.
Enhanced Business Value
Your staff can focus on the core business
while our skilled technical experts take care
of the administration activities, all at a low
monthly cost. This reduces your total cost of
ownership thereby enhancing business value.
High Availability
Our skilled technical experts monitor and
manage your critical business systems 24x7.
This gives your business high availability
that is imperative for success in todays
competitive environment.
Quality of Service
We can provide Service Level Agreements
(SLAs) ensuring a high quality of service.
Overview
What are Consulting and Advisory
Services?
The global economy has changed the
perspective of industry leaders in dealing
with business risks, with both information
and technology playing a key role in an
organisations growth today. Today, information
systems go beyond the purview of just the IT
department. They have become mission critical
to the survival of any organisations business.
Consulting and Advisory Services are aimed
at providing IT consulting services designed
to present you with simple, user-friendly and
easy to comprehend policies that drastically
reduce risk, and an overall strategy that will
maximize the protection of your companys
most valuable assets.
Our offering
We have a team of leading experts to analyze
and identify threats to the information systems
in your organisation and develop strategies
to prevent inltration and attacks, as well as
ensure statutory and regulatory compliance to
various standards and frameworks.
eHosting DataForts Consulting and Advisory
Services team provides a wide variety of
consulting and advisory services which
include:
1. Security Assessment
a. Penetration Testing
b. Vulnerability Assessment &
Architecture Review
c. Security Program Review (Policy,
Process, Procedures, etc)
d. Application Audit
2. Enterprise Risk and Compliance
a. Statutory and Regulatory Compliance
b. Standards and Frameworks
Consulting and Advisory Services
Reduced risks and doing business knowing your data is secure
i. IT Service Management (ITSM) (ISO
20000)
ii. Business Continuity Management
(BS 25999)
iii. Information Security Management
System (ISMS) (ISO 27001)
iv. Quality Management System (ISO
9001)
3. Support Services
a. Gap Analysis
b. Internal Audit
c. Risk Assessments
d. Business Impact Analysis
Features
1. Security Assessment
a) Penetration Testing
Regular penetration tests are an essential
component of an information security
program involving extensive analysis of
security controls from the perspective of
external and internal attackers.
b) Vulnerability Assessment &
Architecture Review
Vulnerability Assessment involves security
analysis of weaknesses prevalent in Servers,
Desktops, Network and Security components
whereas Architecture review involves
reviewing the current security architecture
design and implementation aspects.
c) Security Program Review (Policy,
Process, Procedures, etc.)
It is based on ISO 27002: 2005 code
of practice for information security
management. Our teams perform a Gap
Analysis to nd out an organisations
completeness and effectiveness based on
the above. This includes reviews of security
policies, processes, procedures and other
related practices.
d) Application Audit
This involves a comprehensive review of the
applications to check its security posture
against well known threats.
2. Enterprise Risk and Compliance
a) Statutory and Regulatory
Compliance
We prepare organisations to identify
potential gaps and have a mitigation plan for
compliance by implementing strategic, tactical
and operational controls such as Policies,
Processes, Procedures etc. as part of an overall
risk management plan.
b) Standards and Frameworks
We have expert consultants in IT related
standards and frameworks critical for business
protability, productivity and efciency. As
complexities of IT tools, technologies and
applications increase, they can be controlled
by implementing standards and frameworks
such as:
i. IT Service Management (ITSM)
(ISO 20000)
The ITSM standard allows users to establish,
manage, monitor and measure IT services.
The framework allows costing, charging and
budgeting of IT services against the respective
activities.
ii. Business Continuity Management
(BS 25999)
Business Continuity Management standard
allows users to study, calculate and foresee
business impacts and risks on various scenarios.
Acceptable risks and investments towards
business continuity program are addressed
through meeting requirements of the Business
Impact Analysis (BIA).
iii. Information Security Management
System (ISMS) (ISO 27001)
The ISMS standard provides a framework
that controls the condentiality, integrity and
availability of all areas where information can
be classied, categorised, labeled and protected
against threats and vulnerabilities assessed
against perceivable risks.
iv. Quality Management (ISO 9001)
Quality Management Standards can be applied
for establishing, documenting, implementing
and maintaining a Quality Management System
standard framework which controls and achieves
agreed specications on products and services.
3. Support Services
The type of support services we provide against
the mentioned standards and frameworks are (but
not limited to) the following:
a) Gap Analysis
It is a holistic analysis of mandatory
requirements as per the prescribed framework
of various standards and is done in order to
verify the integrity of the framework and any
deviations from it by comparing the mandatory
requirements of the standard with those that are
applied and running in the organisation.
b) Internal Audit
Through a yearly contract we provide an
unbiased and comprehensive auditing service of
your internal systems in order to ensure a higher
degree of compliance within your organisation.
c) Risk Assessments
Our expert consultants have immense
experience in formulating, planning and
exercising a risk assessment by correlating the
business, organisational and standard framework
focus requirements.
d) Business Impact Analysis (BIA)
The relevant standards specify the focus areas
and criteria for business impact analysis (BIA)
for the relevant standards. BIA would arrive
at the various risk factors for the organisation
to consider and we can perform BIA against
Quality, Security, IT Services and Business
Continuity.

eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Overview
What is Data Centre Auditing &
Consulting?
Organisations having Data Centre
requirements might be looking at building
new Data Centres or optimising or upgrading
their current facilities. Data Centre Auditing
and Consulting services are aimed at both
these kinds of requirements.
Our Offering
We provide Data Centre Consulting services
in collaboration with German-based Schnabel
AG, our strategic partners and a leading,
specialized and vendor-independent Data
Centre consulting, planning and engineering
rm.
We provide end-to-end solutions starting from
needs assessment to design, implementation
and training by leveraging Schnabel AGs
more than 30 years of experience in Data
Centre planning for banks, telecommunication
companies, utilities and other industries.
This ensures smooth and seamless integration
of technical systems like power supplies,
generators, UPS, climate control, access
control, re detection and protection with
other security-related elements thereby
guaranteeing clients security and process
requirements. In addition, our services are
tailored to your organisations specic needs.
Features
In collaboration with our partners, Schnabel AG,
we offer two types of Data Centre consulting
services:
1. New Data Centres: Plan / Build
For customers planning to erect new Data
Centres, we provide complete and integrated
services from the rst conceptual ideas to
the nal commissioning and handing over of
the new Data Centre. This includes planning,
designing, tendering and implementing of
building infrastructure and technical facilities.
Data integrity and security, availability of IT
equipment and compliance with international
standards (TIA 942 and others) are guaranteed
according to the individual needs of each client.
The steps include:
Consulting
Needs assessment
Concept
Budgeting
Design
Schematic and nal drawings
Cost estimates
No Objection Certicates (NOCs) and
permits from authorities and facilities
Tender documents
Implementation
Tendering
Tender evaluation and contract awards
Data Centre Auditing & Consulting
High-end consulting services for all your Data Centre needs
Site supervision
Testing
Handover and certication
Documentation
Operation
Development of Total Quality
Management concept (TQM)
Preparation for certication (TIA 942,
ISO 27001 : 2005, ISO 9001-2000,SOX)
2. Existing Data Centres: Audit / Upgrade
For customers already operating their own Data
Centres, we provide consulting services with
a view to identify shortcomings, problems and
single points of failures. Appropriate measures
for redesign and upgrading enable the client to
operate his Data Centre according to dened
availability standards and in compliance with
existing service level agreements.
The steps include:
Consulting
Needs assessment
Audit - technical/structural (e.g. TIA 942)
Audit - organisational (ISO 27001 :
2005, ISO 9001-2000, TQM, SOX)
Recommendations
Preparation for certication (TIA 942,
ISO 27001 : 2005, ISO 9001-2000,
SOX)
Redesign
Schematic and nal drawings
Cost estimates
Selection of suppliers and contractors
Implementation
Supervision
Testing
Hand over and certication
Update of documentation
Checking of existing documentation
Complementing the documentation
Areas of Expertise
Project Management
Architecture and Civil Engineering
Interior Design
Technical Facilities (Power Supply,
UPS, Standby Generator, Precision Air
Conditioning)
Security and Safety Facilities (Fire Detection
and Prevention, Access Control, CCTV,
Intrusion Detection and Prevention)
Communication, Monitoring and
Management Systems (Building
Management, Emergency Management,
IT Network, Service and Network
Operation Centre (SOC / NOC))
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com
Our DR offering includes:
Disaster Recovery Consultancy
Comprehensive Hosted Disaster Recovery
Solution
Disaster Recovery Sites
Disaster Recovery Seats
Features
1. Disaster Recovery Consultancy
Risk Analysis - Analysing the current
environment to determine what threats
may exist that could cause a disaster
Business Impact Analysis - Understanding
and prioritising the risks that you need to
mitigate
Design Recovery Solution - Designing a
disaster recovery solution that matches
your business requirements
Disaster Recovery Planning and Testingl-
Recovery procedures and information
pertaining to a disaster recovery plan
Disaster Recovery
Overview
What is Disaster Recovery?
Disasters can happen in many ways and
can disrupt or even completely devastate
your business. These could be site outages,
component outages or logical outages. In an
increasingly uncertain world, organisations are
becoming more reliant on technology. A failure
of an organisations IT infrastructure can result in
heavy loss of brand equity and revenue, missed
opportunities and failed commitments.
Data loss is increasingly becoming less
acceptable because of the value of lost data and
the inability to create it. Uninterrupted uptime
and availability of mission critical data and
applications is no longer a basic necessity, but
has become an absolute business imperative.
Disaster recovery (DR) is the process, policies
and procedures related to preparing for recovery
or continuation of technology infrastructure
critical to an organisation after a natural or
human-induced disaster.
Our offering
Our state-of-the-art Data Centres are the
backbone of our disaster recovery services. We
provide comprehensive end-to-end disaster
recovery solutions for our customers. You can
choose from our broad range of disaster recovery
services.
Recovery Time Objective (RTO) - The time
taken to recover services and Recovery
Point Objective (RPO) how much data
you are prepared to lose, is considered
Ensuring the availability of critical systems with real-time replication
and failover to managed disaster recovery site
2. Comprehensive Hosted Disaster
Recovery Solution
We offer a comprehensive disaster recovery
solution in partnership with Double-Take


Software to perform real-time data and
server replication to recover business-
critical systems, data and applications such
as Microsoft Exchange, SQL Server, and
SharePoint in both physical and virtual
environments in a simple and effective way
using our hosted DR sites and Double-Take


Software data replication and workload
optimization solutions.
The managed disaster recovery and business
continuity services can easily migrate, protect
and recover data from local and distant sites,
on both Windows and Linux platforms and
across physical and virtual environments.
Migration - Migration of live server
workloads across virtualization platforms
Availability - Replication of changes in
real time to one or more servers at any
location, locally or globally
Backup - Enabling full server backup and
recovery for any-point-in-time recovery
and storage optimization
3. Disaster Recovery Sites
We provide warm site and cold site DR
solutions with a choice of our managed
services at the DR sites.
Warm Site DR Solutions: These sites
have hardware and connectivity already
established, though on a smaller scale
than the original production site.
Cold Site DR Solutions: These sites have
virtualized or scaled down hardware
enough to keep the business operations
active during a disaster. Cold sites have
backups that may be between several
days and a week old and the data is
restored and tested at regular intervals.
Our Managed services at the DR site
include:
Servers on a leased basis
Broadband Internet connectivity -
redundant connectivity to the Internet
24x7 system monitoring and
management services
Application management (i.e.
Databases, Messaging, Virtualization)
SAN storage services
Managed security services including
anti-virus, rewall management and network
& host intrusion detection systems
Backup services include daily differential
backups and full weekly backups kept for a
minimum of 30 days
Service Level Agreements (SLAs)
24x7 Service Desk support
IT service management using ITIL (i.e.
Problem Management, Incident Management,
Release Management)
Remote hands for basic manual operations on
the hosted infrastructure
4. Disaster Recovery Seats
eHosting DataFort can offer a complete relocation
solution to any business where workplace
continuity is crucial. Our seats are fully equipped,
business ready, comfortable and secure.
The key features are:
Shared and Dedicated Seats
Connectivity with our Universal Data Centre
MPLS connectivity
LAN environment
24x7 Service Desk (Incident Management,
Problem Management, Change Management)
Dedicated telephone lines & billing
Access Cards / Biometric access systems
Boardrooms
Printer, Copier & Fax
Ample parking space
Benefts
Reduced Downtime
A disaster recovery solution minimizes
downtime and keeps your business up and
running in the event of a disaster.
Reduced Risks
Managing your companys IT infrastructure in-
house costs more and carries greater risk than
using a Managed Hosting service provider.
Core Business Focus
With our DR services, your staff can focus
on strategic activities rather than non-core
activities of your business.
Customized Solutions
We offer tailored solutions specic to your
business requirements and budgets.
Quality of Service
Guaranteed SLAs ensure quality of service.
Security
With our state-of-the-art Data Centre
infrastructure and backup and restore
services, your business critical data and
information are secure.
24x7 Operations
Round-the-clock managed operations and
support ensure near-zero downtime.
eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com