OBJECTIVE: Information Technology professional with over 22 years experience in Customer Service, Leadership, and Administrative Management seeking a career opportunity, while making significant contributions to the success of my employer. Willing to relocate to the Raleigh/Durham area.
EMPLOYMENT:
Alphanumeric Systems Inc. Raleigh, North Carolina COMPUTER SYSTEMS TECHNICIAN 6-16-2014 7-11-2014
UNC Physicians Network EPIC Go LIVE Hardware and Software Support Provided hardware, printer and software support Hardware and software installation Application and peripheral troubleshooting
Four Oaks, North Carolina Four Oaks Bank Windows 7 Migration Project 4-1-2014 5-30-2014 Built and migrated over 90 desktop computers Installed operating system and all service packs Installed business software and updates Assigned computer name, added to domain, and moved computer to appropriate OU Added users to the local administrative group Assigned computer static IP address Installed appropriate local/network printers Deployed computers to bank employees Troubleshot system/software issues
Greenville, North Carolina DSM Windows 7 Migration Project 2-10-14 2- 28 /2014 Assisted in the migration of 300 desktop/laptop computers Staged and deployed systems using the USMT Replaced hardware and software Troubleshot any issues
Independent Contractor (eBryIT) Greenville, North Carolina COMPUTER SYSTEMS TECHNICIAN 6-2-2014 6-13-2014
East Carolina University DELL Computer Rollout Assisted in the de-install and install of 290 desktop/laptop computers Performed data migration from old computer to new computer Installed standalone/network printers and scanners
Independent Contractor North Carolina COMPUTER SYSTEMS TECHNICIAN 4/2013 - Present
Hertford County School System DELL Laptop Project (eBryIT) 9-23 10-3, 10-17/2013) Assisted in imaging 450 Laptops using Symantec Ghost software Activated software and joined laptops to the domain Ran scripting configuration on laptops Tagged laptops for equipment accountability Built 15 laptop charging and storage carts
Bank of America HP Tablet Project (Barbeau Enterprises/Insight) (8-12, 8-13/2013) Installed Cisco Wireless Access Points Connected networking cables from patch panel to switch Verified connectivity with command center
East Carolina University DELL Computer Rollout (eBryIT) (5-28 6-7/2013) Assisted in the de-installation of 211 old PCs/Laptops Assisted in the installation and setup of 211 new PCs/Laptops Performed data migration from Windows XP to Windows 7 Installed standalone and network printers
Regis Hair Salon Point of Sale (POS) Upgrade (Barbeau Enterprises) (4-2 5-24/2013) Tested new POS for functionality prior to installation Disassembled existing POS system, Credit Card Terminal, and Inventory Scanner Installed new ELO POS system/Software Setup Installed/Setup Inventory Scanner/CCT Performed technology and internet networking site surveys Identified available power sources for installation of POS equipment Marked locations for equipment and cabling installation Troubleshot connectivity issues
Responsible for sales, service, distribution and collections Assisted in maintaining business and home delivery routes Recruited, trained, maintained distribution force Coordinated carrier activities to provide seamless newspaper delivery Provided timely information to customer service representatives Administered subscriber collections and independent contractor payments
EDUCATION: ECPI University, Raleigh, NC Graduate: Aug 2014 B.S. in IT/Network Security GPA: 3.84
ITT Technical Institute, Cary, NC Graduate: December 2012 College of Information Technology Highest Honors/GPA: 3.90 A.S. in IT/Computer Network Systems
MILITARY:
US Air Force, Various locations E-7, Master Sergeant/Administrative Management 1980-2003 Retired/Honorable Discharge
REFERENCES:
Bob Cansler, IT Director, Support Services bcansler@alphanumeric.com 919-719-5217
Jason Godfrey, IT Program Manager jgodfrey@alphanumeric.com 919-376-4462
Neil Aldridge, IT Senior Recruiter naldridge@alphanumeric.com 919-476-4453