BUSINESS CONTINUITY PROGRAM CHARTER

1. Mission Statement:
To provide a plan of action for an unexpected interruption of business operations that is beyond the scope of daily
operating response procedures and to accomplish the following goals after an affected site has been rendered
inoperable: safety of human life, protection of property, continuity of business operations, and
restoration/replacement of the affected site.
2. Purose:
This charter establishes the Company X Business Continuity Steering Committee Steering Committee! and the
Company X Business Continuity "lan "ro#ect Team BC" "ro#ect Team!. The Steering Committee is responsible
for providing the direction and strategy for the business continuity program at Company X. $verall sponsorship
and approval will also be the responsibility of the Steering Committee. The BC" "ro#ect Team is responsible for
developing business continuity and disaster recovery strategies to address critical business processes and
supporting information technology systems in all Company X locations, including %nsert &ocations!. These
strategies will be presented to the Steering Committee for consideration and selection as part of the overall
strategy for business continuity.
!. O"#e$ti%e:
The ob#ective of the Steering Committee and BC" "ro#ect Team is to prepare and maintain an enterprise business
continuity program that serves to identify potential losses and maintain viable recovery strategies by training its
personnel, and testing and maintaining business resumption plans. The plan should ensure that 'ey business
processes and information systems are available or recoverable within a predetermined, consensus(driven time
frame. The ob#ective will be achieved as part of a team effort, through open communications and coordination
among all participants.
&. Steerin' Committee Or'ani(ationa) Stru$ture:
)embers of the Steering Committee include:
***, Chief +inancial $fficer
BBB, Chief %nformation $fficer "ro#ect Sponsor!
CCC, Chief Technology $fficer and ,xecutive -ice "resident of ".
..., -ice "resident of /0
,,,, Senior -ice "resident of Service and Support
*. Or'ani(ation:
The pro#ect sponsor, or a designated representative, will chair the BC" "ro#ect Team, which will be organi1ed to
include membership from each Company X business unit. The pro#ect team membership represents the
experience necessary to address all related operational and support issues critical to the successful execution of
the BC". ,ach representative is expected to ta'e an active role in the BC" pro#ect process. This BC" "ro#ect
Team will function with all members/participants empowered and authori1ed to ma'e commitments for their
respective organi1ation or functional area. The representatives that comprise the BC" "ro#ect Team membership
are as follows:
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+UNCTIONA, AREA REPRESENTATI-E ,OCATION
%T
+acilities )anagement
&egal
+inance
/uman 0esources
"roduct .evelopment
0enewals
Sales
Support
Services
Sales $perations
"ublic 0elations
%nvestor 0elations
4ote: The BC" "ro#ect Team chair will determine the representatives re5uired to attend the BC" team meetings
and subse5uently generate a re5uest for attendance. The BC" "ro#ect Team chair will maintain a membership
listing for dissemination of invitations, agendas and technical information regarding the pro#ect team discussions.
.. Resonsi"i)it/:
The Steering Committee will be fully responsible for all decision ma'ing in regards to the acceptance of findings
and selection of recovery strategies. The BC" "ro#ect Team chair is responsible for the identification of resources
and 'ey contacts throughout the organi1ation, as well as providing day(to(day direction and problem resolution. *ll
pro#ect team members will be empowered by their respective organi1ations to fully represent them. +ull
representation will include participating in open discussions, providing feedbac', accepting and responding to
action items in a timely manner, providing recommendations, and ma'ing relevant decisions at the pro#ect team
meetings.
0. Pro$e1ures:
Meetin's: The Steering Committee will meet 5uarterly and the BC" "ro#ect Team will meet monthly or as
program re5uirements dictate. The pro#ect team chair will determine meeting dates and coordinate the scheduling
of meetings with pro#ect team members and other attendees. ,very attempt will be made to accommodate
individual schedules. %f schedule conflicts cannot be avoided, it is the responsibility of the primary pro#ect team
member to provide an alternate for a particular meeting.
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3. Before each team meeting, a proposed agenda will be provided via email. *ny member or prospective
attendee may provide agenda topics or recommended additions/deletions. The final agenda will be
published a minimum of two days prior to the meeting.
6. The pro#ect team chair will provide minutes for distribution to all pro#ect team members and attendees via
email.
7. The pro#ect team chair will approve action items and assign them to responsible members. The pro#ect
team chair will also trac' the completion of the action items. *ction items can only be closed by mutual
consensus when presented to the pro#ect team members.
Reasone1 2isa'reements: *ll recommendations shall be made with the consensus of the pro#ect team
members. 8hen consensus cannot be reached, minority opinions will be published in the pro#ect team minutes,
which will be provided to the Steering Committee for resolution.
3. C4an'es to t4e Business Continuit/ P)annin' C4arter:
This is a 9living: document. Team members may re5uest changes to the charter by sending written
recommendations for change to the BC" "ro#ect Team Chair. Changes will be evaluated and assessed by the
Steering Committee and, upon approval, will be incorporated in future revisions.
Aro%e1:
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AAA, Chief +inancial $fficer
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
BBB, -ice "resident of %T < Chief %nformation $fficer
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CCC, Chief Technology $fficer < ,xecutive -ice "resident of ".
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
DDD, -ice "resident of /0
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EEE, Senior -ice "resident of Service and Support
Source: 2nowledge&eader www.'nowledgeleader.com "age 7