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Customer Management
+962 6 4000000
Office:
+962 6 55 20793
E-mail: ralahmad@xol.jo
PO BOX . 140006
Amman 11814
Jordan
Dear Sir/Ma’am,
Rania Al-Ahmad.
*What do you need to make your line work?
If you have a MADA line, all what you need to activate it is a high speed internet
connection – DSL cable, WiFi or fiber connection, then you can send and receive
phone calls to/ from wherever you want all over the world with very low and
affordable calling rates.
*Being a member of our Mada Family, you will have a variety of integrated
options and facilities to reach the optimum benefit and your complete satisfaction
when using your ( 06 400 XXX) line ,thus you can be confident enough to use the
service any time and any place you are as long as you are internet provided:
2. IP Phone
MADA provides an IP enabled phone, which needs to be connected with:
High speed internet connection, DSL, cable, WiFi, or fiber connection
3. Router device connected to the internet and plugged with an existing
telephone (a router and a normal handy telephony can be an alternative of using an
IP phone; you can make calls; receive calls from and to all over the world.)
4. Mobile P
Our costumer can also enjoy using his MADA line using his personal mobile
phone if it was provided with SIP settings, WiFi, and internet telephony.
*How does MADA VOIP work?
Features:
Because our satisfaction is only established by making you, our dear customer,
comfortable and fully served; MADA decided to provide you with some helpful
features to make your communication and phone calls around the world easier and
covered by the simplest possible way:
1 .Call Forward,
**Call forwards all:
Allows you to forward all your incoming calls to any phone number you choose -
including your wireless phone, anywhere around the world.
** Call forward if busy:
Allows you to forward your incoming calls, when your MADA line is busy, to any
phone number you choose - including your wireless phone, anywhere around the
world.
** Call forward if no answer:
Allows you to forward your incoming calls, when there is no answer on your
MADA phone, to any phone number you choose, including your wireless phone,
anywhere around the world.
2. Caller ID display:
This feature will show you a visual display of the caller's number as well as the
Caller's name.
3. Caller ID blocking:
Allows you to block your telephone number from being displayed in the Caller ID
of the person you are calling. Caller ID Block gives you privacy protection. Even if
the party you're calling has a caller ID device, your number won't appear on their
phone or Caller ID device.
5. Call return:
Also known as *69, allows you to quickly return any incoming call, even if you
didn’t answer the call. Simply dial *69 and your MADA service will automatically
redial the number of the most recent incoming call. Immediately after you dial *69,
a voice prompt announces the return call number, date and time.
6. Video support:
Now MADA made it possible for you to hear and see each other make video calls
on the same network using a device that supports the video calls or a softphone on
your computer.
7. Do not disturb:
Do Not Disturb prevents your MADA phone from ringing whenever, wherever,
and however you want. All incoming calls will be sent to a system message
indicating that you are not accepting calls at this time. You can turn Do Not
Disturb on or off for each of your MADA lines separately. And Do Not Disturb
won't affect your outgoing calls.
9. Call waiting:
Allows you to accept an incoming call while you are already in a call. While
you’re on the line you’ll hear a special tone telling you there is another caller
trying to reach you and this number appears to you. If you choose not to answer,
you can simply let it ring through to your voicemail.
Alternatively, you can toggle back and forth between both calls as many times as
you would like.
*Because our ultimate goal is delighting our customers The Value Added Feature
that we also have is that you can use any number from our range as a calling card
by just entering the vital information (pin code and password together) of that
VOIP(MADA) number after your hear the voice prompt after dialing one of our
toll-free numbers ,
(080099600/from land line,080099700/from mobile), and you will be deducting
the minutes from your MADA (VoIP) account without affecting or deducting any
charges from the mobile or the land line you are using to dial the toll-free number.
This service will be very helpful if you are away from internet access or from your
ATA device, this service can be used by many mobiles or land lines at the same
time using one MADA account, the mobile and land line numbers can be
memorized by the system and assigned to the MADA number account, this can be
done by our Web interface and by listening to the voice prompt and pressing a
certain key digit.
➢ Gives you the chance to use more than one facility to use and consume from
the same account (softphone, IP phone,SIP-provided mobile, router device).
➢ It has the availability to be connected to a fax machine and the line will
become a telefax.
➢ It offers the greatest low international rates to over 250 countries, with the
highest quality.
➢ MADA calling accounts come in two main variations:
1. Pre-paid Account
A pre-paid calling account needs to have a certain amount of credit
before calls can be made. The user is then notified once the
account is running low on credit. Credit can be added to the
account in a number of ways including cash, check, credit card
using the specified web interface, or either by contacting our sales
department.
2. Post-paid
A post-paid calling account allows users to make international
calls and receive a bill at the end of each month that includes
details of each call that was made. An application is required from
users seeking to qualify for a post-paid account.
➢ Very low calling Rates to different countries all over the world
➢ High Quality Calls with the maximum privacy.
All of international calling services are routed over its high quality voice
network to ensure that call availability and clarity is not compromised.
➢ A very accurate and detailed reporting system for your outgoing phone
calls through a very simple, easy to use and friendly-sophisticated web
interface.
➢ MADA service has a very dedicated 24/7 costumer support team was
especially designed for the courtesy and responsiveness of agents.
Price list for MADA lines
Yearly 20.00 JOD 12 months 10 JOD 12.00 75.00 15.00 JOD 87.00
plan already paid JOD JOD
JOD
Your options for the recharge and refill cards are any amount of 5 JODs and
its duplications.
• A tax of 16% will be added.
DISCOUNT SCHEME:
Because MADA-Jordan is compassionate to its customers,
we invented a special discount scheme:
Sales Executive.
Rania AL-Ahmad
Customer Management
ralahmad@xol.jo
mob:
Office: 06 4000 000
Ext: 401
We Thank The Opportunity to Serve You.