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Mamadou N. Niang, M.S.

mniang@gmail.com 480.442.1589 Phoenix, AZ 85018 | www.linkedin.com/mniang

Innovative Technology | Lean Six Sigma | Project & Organizational Change Management | Business Strategy

Healthcare Technologist Skilled in Transforming Obstacles into Opportunities
10 years of progressive leadership experience in the implementation of healthcare IT systems, product development
and business operations
Expert in identifying root cause and translating complex processes into clear, actionable steps
Recognized as change agent (catalyst) and collaborative problem solver
Skilled team builder with co-workers of diverse technical and cultural backgrounds
Focused on developing a multi-faceted approach to both technology and healthcare


Director, Operations & Marketing|Childrens Dental Group | Scottsdale, AZ 2013- Present
Managing Operations, Strategy, Marketing, Social Media, and IT among other functions.

GE HEALTHCARE | Phoenix, AZ & Milwaukee, WI 2004 - 2013
Global Supply Chain Leader Ultrasound | Phoenix, AZ 2012 - 2013
Drove scrap and yield improvement, safety, quality, financial results and customer satisfaction in the production of FDA
regulated medical products across HCS, a $14B unit of GE Healthcare.
Led and oversaw 8 direct reports and 200 operators in manufacturing shop.
Achieved ~$4.3M in annual cost savings by applying Lean Six Sigma and Change Management. Optimized
manufacturing process and reduced scrap inventory 20%.
Successfully led $30M Ultrasound probe and transducer product lines to RoHS compliance.

Strategic Service Product Manager | Milwaukee, WI 2009 - 2012
Led a $120M Global Services and Solutions business unit, and accountable for strategy implementation to drive growth,
productivity and customer satisfaction. Patient care solutions included wired / wireless patient monitoring, diagnostic
cardiology, and maternal-infant care.
Generated $600K in labor productivity ideas by implementing an automated voice-of-customer feedback form to
collect product / service requirements.
Managed 3 new product launches and drove engineering actions for serviceability (DFS) solutions resulting in
$900K annual productivity savings.
Led bi-weekly Service feedback events and Service readiness trainings globally resulting in faster, flawless
installations and service productivity of 8 new product introductions and safety field actions.

Page 2, Mamadou Niang

Service Technology Manager | Milwaukee, WI 2004 - 2009
Accountable for global operations, planning and coordination across Global Service functions including Product
Development Engineer, Modality Directors, Parts Repair, Education & Training. Led a global virtual organization of >130
Product Development Engineers and Service team members across 12+ countries. Global Services is a multi -billion dollar
division of GE Healthcare.
Spearheaded remote software digital service strategy that increased connectivity rates across network connected
products, decreased windshield time, and saved $3M in annual labor costs.
Created a regional service feedback process resulting in 30 cost productivity ideas with $12M in projected
savings. Cited as best practice and adopted by other business modalities.
Secured $75K funding to develop custom-made troubleshooting tool that pinpoints failed components on wireless
antenna system yielding $350K savings.
Launched business segments first centralized search-indexed e-portal database to facilitate collaboration across
teams and to quickly resolve customer issues with $1.3M projected savings.


Co-Founder & Advisor
Provide expertise and strategic direction on a modern commercial farm enterprise.


Tools: IBM Websphere Studio App & Portal Server, Erwin Data Modeler, Sencha Touch, Mobile Web (HTML), JavaScript,
CRM / Siebel, Oracle, MS Office Suite, MS Visio, MS Access, MS Project
Technology: Ultrasound, Patient Monitoring, Telemetry, Enterprise Networks, EMR
Quality / Compliance: 6 Sigma & Reliability Practitioner, Kaizen Lean, FDA, FTC, HIPAA, JCAHO
Teamwork: Interpersonal communication, cross-functional coalition builder, empathetic listener
Languages: English (Native), French (Professional), Mandinke (Native)


Master of Science (MS), Computer Technology | Purdue University West Lafayette, IN 2003
Bachelor of Science (BS), Industrial Management | Purdue University West Lafayette, IN 2001
Management Information Systems
Six Sigma Green Belt Qualified Lean Kaizen Association for the Advancement of Medical Instrumentation
Frontline Leadership Project Management Executive Communication Go-To-Market Strategy mHealth

Big Brother (BBBS)
Junior Achievement Coach
Former non-profit Board Member Adult Learning Center
GE Science Program Mentor and Africa Project Committee chair
Dining Out 4 Life Ambassador AIDS Awareness
Current Board Member & Development Committee Chair non-profit Mali Health Organizing Project