Srinivasan S

Flat No: 402, Block: NQ, Shriram Surabhi Apartments,

Kumaran School Road, Mallasandra,
Bangalore 560062
Email: srinivasan.siva@thomsonreuters.com
Phone: +91-9739169779


Objective: To obtain a position that will enable me to use my strong
analytical and management skills. To be an effective member of
Leadership team with actions providing greater positive impact to
business and people.

Summary of Qualifications: B.C.A., Bachelor of Computer Application., M.B.A., (Pursuing)

Skills: Excellent verbal and written communications
Knowledge on comms platform related to Elektron
Financial Analysis viz Cost Vs Revenue etc.
Strong problem solving
Administrative skills
Leadership ability with People management and development.
Well versed with macro, data analysis and reporting (MIS)
Ability to analyze and improve process to yield effective results.

Experience: 10 Years


February 2013 to Till Date: Team Leader Inventory, Network Comms, Thomson Reuters (Bangalore)

Leading Network comms Inventory team which owns the inventory of our comms services
including client, core, venue and Internal. Inventory is worth $500 million spread across different
sources and database.
Setting of goals for the team and ensure we are on track of deliverables through regular
assessment and inputs.
Engage with stake holders from within and outside of business unit to best align our resources
towards the common goal of customer delight.
Responsible for analyzing any kind of system development and working with MIS team to
complete it.
Connect with other counterparts in the group on a regular basis to analyze status of different
projects and engage team on measures to complete projects on time.
Supporting Finance team on Inventory data and reports. Working on vendor cost & inventory
reconciliation.
Conducting Team meeting, 121s and creating cross functional forums to facilitate knowledge
sharing and team development.
Preparation of dashboards and provide reports to key stake holders within the organization.
Review of current process, identify gaps, suggest & execute improvements.
First point of contact for all escalations on the team.


November 2009 to J anuary 2013: Senior Provisioning Analyst, Network Comms, Thomson Reuters
(Bangalore)

Order management of Insource Client provisioning.
Processing the quote requests and work towards client pricing after internal benchmarking and
short listing of carriers
Taking part in the weekly calls with carriers and other stake holders when needed.
Reporting statistics, validating weekly trackers and publishing it to wider audiences.
Working on the weekly order jeopardy reports for the entire team and flag issues to the team.
Development and management of the Global order form which is now being used for all the
requests including Client, internal and Elektron orders.
Development and management of the VLAN Tracker which is now being used to automatically
allocate and manage capacity across all Elektron ENAPs for both TRMC and CMC.
Managing the Quote tracker to record all quote requests of the team.


December 2008 to November 2009: SME/Trainer, Operations (British Telecom), Wipro (Chennai).

Handling a team of 12 on quality check, Team management, conducting trainings, weekly
meetings, one to one feedback, etc.
Monitoring of orders/faults as per the target for the agents in the respective activities.
Attending and participating in Internal as well as External calibrations.
Prepare training need analysis for the floor.
Review and modify training needs based on the feedback from Trainees and Management team
members.
Provide constructive feedback for performance improvement.
Provide timely feedback to the TLs so that it can be cascaded to the agents.
Working extensive hours when required. Maintain database on scores agent wise and send it to
the Management on a weekly basis.
Created few tools using macros to get the manual reporting system automated, which in turn has
helped the process getting streamlined and reduced the time spent in daily reporting.



September 2007 to December 2008: Associate, Operations (British Telecom), Wipro (Chennai).

Processing MPLS orders of British telecom, catering to business customers.
Chasing various departments within BT and elsewhere via phone and mail to facilitate the smooth
delivery of service to customer on or before the Customer requested date.

April 2004 to August 2007: Office Manager, South Indian Federation of Fishermen Societies,
Trivandrum


Managing all the administrative activities of the special project of the NGO due to Tsunami.
Taking care of 3 centres Network administration along with all logistics and resource
management.


Qualifications: BCA., Bachelor of Computer application Bharath College of
Science & Management, Thanjavur 2001-2004 with an aggregate
of 75%

(MBA) Currently pursuing from Sikkim Manipal University


Other interests: Passionate about latest techs and gadgets. Loves to play with
mobile operating systems, specifically Android. Likes to travel and
make new friends. Cricket, Books and Movies.




Personal Details

Fathers name Sivasubramanian S
Age 30
Date of Birth 18-10-1983
Marital status Married
Nationality Indian
Languages known Tamil, English, Hindi


References


Available upon request