Welcome To Braid Vets

Directors: C. Ross, M. Hall & S.
Dickson

Registered Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ VAT reg. no. GB 271837834 Registered in Scotland 395761
Braid Vets www.braidvet.co.uk vets@braidvet.co.uk

171 Mayfield Road 319 Leith Walk 21 Eskbank Road
Edinburgh Edinburgh Dalkeith
EH9 3AZ EH6 8SA EH22 1HG
0131 667 2478 0131 553 1366 0131 654 1232

Welcome to Braid Vets

Braid Vets Hospital, Leith Walk and Dalkeith Surgeries are committed to providing the
best veterinary care for all household pets in Edinburgh and the Lothians.
We provide health care for dogs, cats, rabbits, rats, guinea pigs, other small furries and
budgies.

Opening Hours
All branches are open from 8.30am until 6pm Monday to Friday and 8.30am until 12noon
on a Saturday.
Consultations are available by appointment at the following times:
Mayfield Road Leith Walk Dalkeith
Mon-Fri 8.30am - 11.00am Mon-Fri 8.30am - 12noon Mon-Fri 8.30am - 11.00am
2pm - 3pm 2pm - 6pm 2pm - 6pm
4.30pm - 6pm
Saturday 9am- 12noon Saturday 9am - 3pm Saturday 9am - 3pm

Please visit our web site at www.braidvet.co.uk for practice news and information.

e-vets Emergency Service
Should you have an emergency outwith normal office hours, you can contact our 24 hour
emergency service at our Mayfield Road Hospital called e-vets.
e-vets is staffed at all times by a veterinary surgeon and a fully qualified veterinary nurse,
and acts as a central A&E for pets in Edinburgh and for 8 subscribing veterinary practices
in and around Edinburgh. While also looking after the in-patients of Braid Vets, allowing
seamless, round the clock care for our hospitalised patients.

The e-vets hours of service are:
Monday - Friday: 6.00pm 8:30am
Weekends: Saturday Midday Monday 8:30am
And on certain Bank Holidays and Public Holidays.

To call e-vets out-of-hours, ring 0131 662 1689

Directors: C. Ross, M. Hall & S. Dickson


0131 667 2478 0131 553 1366 0131 654 1232

Braid Vets Leith, 319 Leith Walk

Braid Vets Hospital, 171 Mayfield Road
e-vets Emergency Service

Braid Vets Dalkeith, 21 Eskbank Road



0131 667 2478 0131 553 1366 0131 654 1232

Terms & Conditions of Braid Vets:-

Thank you for entrusting the care and attention of your pet to Braid Vets Hospital. This document details
our Practice Terms & Conditions, and we request that you ask for further explanation of clarification where
necessary.

Fees

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the
time spent on a case and according to the drugs, materials, consumables and diets used. Our printed fee
list is available on request. A receipt will be given for every consultation, surgical procedure or
transaction with us.

Methods of payment

Accounts are due for settlement at the end of the consultation, the discharge of your pet, or upon
collection of drugs/diets.

You may settle your account using:

CASH
CHEQUE
CREDIT/DEBIT CARD Maestro/Solo/Mastercard/Visa/Visa Delta

Estimates of treatment costs

We will happily provide a written estimate as to the probable costs of a course of treatment. Please
bear in mind that any estimate can only be approximate often an animals illness will not follow a
predictable course.

Discounted Services

At the discretion of the partners, bonded clients (i.e. clients whose pets follow the practice protocol for
vaccinations and annual boosters given within Braid Vets) will be eligible for discounted follow-up
consultation fees and free six monthly health checks as advised by Braid Vets staff.

Settlement Terms

Should an account not be settled at the time, an invoice will be sent at the end of the accounting period,
with an additional fee in respect of administrative costs incurred. Should it be necessary for further
reminders to be sent, further charges (10% interest on the capital sum, or 20.00, whichever is greater)
will be incurred. At our discretion, these may be deducted if prompt payment is then made.
After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and
further charges will be levied in respect of costs incurred in collecting the debt, such as production of
reports, correspondence, court fees, attendance at court, phone calls, home visits etc.



0131 667 2478 0131 553 1366 0131 654 1232

Any cheque returned by our Bank as unpaid, any Credit Card not honoured, or any Cash tendered that
is found to be counterfeit will result in the original account being restored, plus costs, together with
interest on the capital sum.
We reserve the right to withdraw our services from any client who fails to settle an account or with
history of tardy settlement.

Inability to Pay

If, for any reason, you are unable to settle you account as specified, we ask you discuss the matter as
soon as possible with a member of staff. Please note that installments of part-payments of any account
may ONLY be sanctioned with the express permission of one of the partners.

Pet Health Insurance

Braid Vets Hospital strongly supports the principle of insuring your pet against unexpected illness or
accidents. Please ask for details about insurance from any member of staff. Please be aware that it is
your responsibility to settle your account and then reclaim the fees from your Insurance
Company.

Complaints & Standards

We hope you never have recourse to complain about the standards of service received from Braid
Veterinary Hospital. However, if you are dissatisfied with any aspect of our care or service, please
direct your comments in the first instance to the Client Care Manager, Mrs. K. Ramsay.

Ownership of records

Case records including radiographs and similar documents are the property of, and will be retained by,
Braid Veterinary Hospital.
Copies with a summary of the history will be passed on request to another veterinary surgeon taking
over the case.

Ownership of radiographs & similar records

The care given to your animal may involve making some specific investigations, for example taking
radiographs or performing ultrasound scans. Even though we make a charge for carrying out these
investigations and interpreting their results, ownership of the resulting record, for example a
radiograph remains with the Practice.

No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing
and signed by one of the Practice Partners. No agent of person employed by or under contract with, the
Practice has the authority to alter or vary these conditions in any way.



0131 667 2478 0131 553 1366 0131 654 1232

Additional Services Offered at Braid Vets.

At Braid Vets we provide veterinary and nursing expertise in internal medicine, surgery,
dermatology, cardiology, ophthalmology, behavioural cases, dentistry, acupuncture,
imaging and emergency medicine.

Nurse Clinics

We provide a range of clinics run by our Qualified Veterinary Nurses.
These include:
Weight Management
Adolescent/Senior Healthcare
Arthritis
Dental Care
Diabetes
Puppy/Kitten Care

Puppy Party

We run an evening socialisation class, at our Mayfield Road Hospital, consisting of:
Practice tour
Puppy health exam demonstration by a Qualified Veterinary Nurse
Games with Qualified Nurse/reception staff
Training with experienced dog behaviourist Anne Gallagher

Braid Vets Health Plan

We have a membership scheme available to new and existing clients which allows
owners to spread the cost of routine treatments and obtain a 10% discount on the cost of
other services. For a monthly direct debit we will provide your pet with two health
exams, routine vaccinations and a years supply of worming and flea treatment.

Online Shop

Visit our website to enter our online shop where there are over 5000 products for all your
pets with FREE DELIVERY to your home (minimum spend applies).



0131 667 2478 0131 553 1366 0131 654 1232

Prescriptions

Prescriptions for Prescriptions Only Medicines (POMs) are available on request.

These must be filled by a qualified and licensed pharmacist.

They cannot be filled by another veterinary surgeon.

Due to the time taken to calculate and prepare a prescription, a fee will be charged
per item.

The maximum duration of treatment available from a prescription is 30 days.

Repeat Prescriptions:-

We can provide repeat prescriptions for ongoing treatments at the vets discretion.

To ensure that we have the item in stock and have the prescription prepared,
please give us 24 hours notice of when you wish to collect.

We can only provide repeat prescriptions for animals under our care. To qualify
the animal must have been examined by our vets within the previous six months.

Any unused medicines or prescription foods should be returned to us, and we will
dispose of them safely, in accordance with the legislation. We regret that we are
unable to give refunds for these items.

Online Ordering

It is now possible to order food and repeat medications for your pet on our website at.
www.braidvet.co.uk. We require 48hours notice and orders placed after 12.00 Friday
will be available from 12.00 Tuesday.



0131 667 2478 0131 553 1366 0131 654 1232

Pet Health Insurance

We recommend that you consider taking out Pet Health Insurance for your pet(s). Many
companies offer policies that provide cover for illness and accident. There is no NHS for
pets and you will be responsible for paying for all treatments.

Pet Health Insurance will allow you to have your pet treated day or night, without you
having to worry about how to pay the bill.

Generally Pet Health Insurance will not cover preventative treatments such as
vaccinations, neutering or flea/worm control.

As the insurance policy is a contract between you and your insurer, it is our policy that
you pay our fees and provide us with a signed claim form. We will then complete the
form and submit it on your behalf. Most insurers will turn claims around in two to three
weeks.

Our vets and nurses can advise you on how to choose a pet insurance policy but, under
current FSA legislation, cannot recommend companies and policies which may be
available.

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Directors: C. Ross, M. Hall & S.

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