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Performance management for wireless, wireline and convergent networks

IBM Tivoli Netcool Performance Manager

Capture and analyze vital net-
work metrics from legacy and
next-generation networks and
services (IPTV, VoIP, MPLS, etc.)
and converging wireless and
xed/IP-based technologies
(WiMax, LTE, etc.) to execute
network-wide analysis of infra-
structure performance
Proactively monitor and predict
important trends to help
improve network utilization and
increase productivity
Gain a competitive advantage
by quickly supporting advanced
service offerings using TNPMs
extensive off-the-shelf tech-
nology pack library and timely
upgrades to follow network
equipment providers (NEPs)
release cycles
Help minimize costs of service
degradations, disruptions, and
time-consuming troubleshoot-
ing with performance, usage,
and network health information
that can be shared with appro-
priate personnel across the
The telecommunications market
demands that your organization rapidly
deploy next-generation networks and
launch sophisticated, new services in
tandem with second and third genera-
tion wireless and wireline networks all
while controlling costs. To more proac-
tively and efficiently manage the per-
formance, utilization, and capacity of
network resources during these chang-
ing times, you want a powerful solution
capable of providing better end-to-end
insight into network performance met-
rics across the most complex multiven-
dor, multitechnology, wireless, wireline,
and broadband networks.
IBM Tivoli


Manager combines the benets of
IBM Tivoli Netcool Performance
Manager for Wireless and Netcool/

into a single bundled offering

to simplify the management of both
wireless and wireline/IP-based
Manage diverse technologies from multiple
Tivoli Netcool Performance Manager
offers a comprehensive, exible and
scalable performance management
system, including an extensive library of
off-the-shelf network interfaces: Tivoli
Netcool Performance Manager
Technology Packs. Our strong relation-
ships with network equipment providers
(NEPs) means you can receive timely
technology pack upgrades that are to
follow NEPs release cycles.
Off shelf technology packs can be
quickly deployed, extended and modi-
ed to make it possible for you to man-
age different vendors and technology
types on a single system. These inde-
pendent modules can be added to
Tivoli Netcool Performance Manager so
that you can take advantage of
domain-specic and vendor-neutral
data models, vendor-specic counters,
key performance indicators (KPIs), and
value-added reports and graphs.
Tivoli Netcool Performance Manager
Technology Packs include:

Global System for Mobile (GSM)

General Packet Radio Service (GPRS)

Universal Mobile Telecommunication

System (UMTS)

Code Division Multiple Access Single

Carrier Radio Transmission Technology

Evolution, Data Optimized (EVDO)

High-Speed Packet Access (HSPA)

Enhanced Data rates for GSM

Evolution (EDGE)

Evolved High Speed Packet Access


Multiprotocol Label Switching (MPLS)

services including Carrier / Metro
Ethernet, IP VPN

Access services including DSL, GPON,

FTTx, WiMax

Voice over Internet Protocol (VoIP)

IPTV and cable services

Generic IP (MIB II, latency, etc.)

Tivoli Netcool Performance Manager
Technology Packs also provide existing
support for key technical developments
such as IP Multimedia System (IMS),
Mobile Switching Centre Server
(MSC-S), Media Gateway (MGW)
and more.
Take advantage of exible reporting
The large library of precongured calcu-
lations and KPIs includes highly useful
wireless-specic and wireline-specic
reports, as well as technology-specic,
multivendor report pages. At the same
time, users can create new reports and
graphs in minutes by using the report
denition tool.
For managing the overall network with
end-to-end KPIs and the information
needed to compare the performance of
components from different vendors,
Tivoli Netcool Performance Manager
allows service providers to dene cross-
technology and cross-vendor KPIs,
using counters provided by a specic
vendor or other counters that are
Tivoli Netcool Performance Manager
reports are based on the latest
XML technologiesunlike some struc-
tured query language (SQL)based
solutions. As a result, you can deliver
near-real-time reporting in graphically
and functionally rich reports. The prod-
uct also offers support for exible report
If you prefer to work with report data in
another context, Tivoli Netcool
Performance Manager can easily export
KPI values to any reporting tool or data-
base in a variety of formats such as

Excel, comma-separated
values (CSV), plain text and others.
Distribute information to users throughout
your organization in ways that are easy for
them to use
Tivoli Netcool Performance Manager
delivers network intelligence not only to
network operations but also to other
business management functions to
facilitate improved decision making.
While network engineers review
detailed, low-level network and trans-
mission layer reports, high-level busi-
ness executives can view a national
quality scorecard that rolls up regional
KPIs into an overall picture that can be
used to benchmark the regions.
Control troubleshooting and problem-
resolution costs
To help maintain high-quality service
experiences for your customers and
deploy new services effectively, Tivoli
Netcool Performance Manager enables
you to identify anomalies in near-real
time, troubleshoot and test using cus-
tom reports and ad hoc queries, and
immediately review the results of cor-
rective action.
Tivoli Netcool Performance Manager
also provides historical hourly, daily,
weekly and monthly analysis, which is
critical to help optimize long-term
network performance and quality. The
system provides powerful aggregation
capabilities that allow users to drill
down to the level of the network ele-
ment counter and roll up data to a
higher level in the hierarchy, as needed.
Additionally, performance-based alarms
can be fully congured to notify the
appropriate staff about potential
problems identied by any measured
or calculated parameter, including a
baseline identied by applying standard
deviations to performance data. User-
dened thresholds can be applied
against report data to proactively gen-
erate alarms, which can automatically
routed through Simple Network
Management Protocol (SNMP) traps to
fault management systems such as
IBM Tivoli Netcool/OMNIbus.
Help reduce operating costs and
headaches through automation
Tivoli Netcool Performance Manager
helps enhance change management
capabilities by delivering built-in policies
that automatically detect system
changes such as:

Resource adds, deletes and changes.


Automatic grouping of resources by

location, business unit or other criteria.

Auto detection of new cells and other

network resources.
When an event or fault occurs, Tivoli
Netcool Performance Manager can
then automatically send a notication to
Tivoli Netcool/OMNIbus, which uses the
information to help deliver continuous
uptime of services and applications.
Detected changes can also be sent to
the inventory system for reconciliation.
Powerful architecture delivers lower cost
of ownership
The fully distributed and robust archi-
tecture with independent component
scalability (application, database, load-
ers) and deployment options helps
save on operating costs and capital
expenditures. Further, Tivoli Netcool
Performance Manager will run as part
of a cost-effective platform using

on IBM System p

, Red Hat

(RHEL) on IBM BladeCenter

and IBM System x

hardware in addi-
tion to Sun Solaris.
Tivoli Netcool Performance Manager
delivers seamless aggregation and cor-
relation of data from multi-vendor multi-
technology networks, calculating key
performance metrics for lower cost net-
work performance management and
optimization. Its the performance man-
agement solution with scalability
and exibility required to deploy next-
generation services and help maintain a
competitive edge in the marketplace.
When combined with other products in
the IBM Tivoli Netcool portfolio, cus-
tomers gain a complete service man-
agement solution for end-to-end fault
and service assurance.
Copyright IBM Corporation 2009
IBM Corporation
Software Group
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Produced in the United States of America
June 2009
All Rights Reserved
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Disclaimer: The customer is responsible for
ensuring compliance with legal requirements. It
is the customers sole responsibility to obtain
advice of competent legal counsel as to the
identication and interpretation of any relevant
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To learn more about IBM Tivoli Netcool
Performance Manager, please contact
your IBM representative or
IBM Business Partner, or visit
IBM Tivoli Netcool Performance
Manager is backed by world-class
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active ecosystem of IBM Business
Tivoli Netcool Performance Manager at a glance
Operating systems:
Solaris 10 (SPARC)
Red Hat Enterprise Linux 5 - x86 64 bit (Tivoli Netcool Performance Manager for
Wirelessall components; Tivoli Netcool/ProvisoSNMP data collector only)
AIX 5.3 (IBM System p)(Tivoli Netcool/Proviso onlyall components except DataView
report portal, which runs on Solaris only)