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Neeraj Mishra

Results-oriented Senior Consultant with extensive ERP implementation experience and deep SAP expertise in the
design and implementation of Service Supply Chain Strategy.

Has major SAP implementation experience include the following:

1. Has deep understanding of Sales and Distribution (SD) Module and has implemented SD Contract Management
with Billing Plans, Return and Repair Scenarios in SD, Service Orders and Service Billing with Service Entry
Sheets. Has 5 years of SAP ERP experience as consultant and Business User.
2. He has a wide range of Industry experience in implementation of SAP which includes Technology Services,
Wholesale Distribution, Oil and Gas and Utilities.
3. Has implemented SAP for B2B and B2C Order to Cash for global clients which includes the largest Hi-Tech B2B
distributor of Electronic Components and services in the world.
4. Has an experience of 3 go lives and 2 rollouts which also includes Business Preparation and development of the
Program Management and Roadmap for clients.
5. Has experience working with global teams across the world which includes India, China, Europe and Canada.
Has lead teams across global locations and has been involved in design and implementation of core SD
functionality through Development Centers in China, India, Singapore and Ireland.


Demonstrated strengths in:
SAP SCM Order to Cash Project Lifecycle Management
Strategy Planning and Execution Enterprise Asset Management Solution Management

PROFESSIONAL EXPERIENCE

Senior Solution Manager, Clients: Microsoft 12/2013-Present
Currently working for Microsoft as Senior Functional Analyst and Pricing Lead for the Office
Activation SAP Project

Conducted the Blueprint Workshops for Pricing with the OEM Business Group and defined the process for
Fair Value Accounting for the Bundled Office and Windows offerings for the Small Screen Touch (SST)
Devices using the BOM Pricing Functionality of SAP.
Build the Prototype with the help of Developers to show the impact of Fair Value Accounting on the
downstream systems and Revenue recognition.
The Design was reviewed by the Microsoft and described as an Elegant Solution as it saved over 200 Man
Hours in terms of development effort and changes that would have required in the revenue recognition,
Order Simulation and other programs.



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Configured the Pricing Procedure, Condition types, Discounts and Surcharges and the Requirements Routine
to support the solution.
Helped the Testing build over 50 Test Scenarios involving Fair Value Calculation coordinating with the
business.

Senior Solution Manager, Clients: Microsoft 06/2013-11/2013
Worked for Microsoft as a Senior Solution Manager for the Business Launch of the Next
generation Volume Licensing Release (NGVL) for the cloud services. His major responsibilities include.

Defining the user Scenarios for Order Management, Billing and User management and building the
Capability Matrix. Coordinating efforts to align the capabilities with the technical feasibility through
workshops comprising representation from Engineering, User Management, User Research,
Enterprise Application, Business, and Customer.
Defining the scenarios for Entitlements and User Management for Multi-tenant cloud services and
building the case for aligning the delivery of capabilities for Order management, Billing Support and
tenant management across multiple tenants spanning geographies and across Company code for
Partner and Customers
Worked as a SPOC between the Enterprise Application Team and Business for the delivery of the
core SAP Functionalities for Order Management and Billing.
Collaborate with business partners to find alternatives and solutions to business challenges in the
User Management for Cloud Services and the impact on the Sales Order Lifecycle for including
seeking out existing solutions (either internal to MS or external, 3rd party solutions) that can be
leveraged to meet business requirements.
Facilitate the IT planning and estimating phase with a full understanding of the ITLC methodology
which includes building the business case for key capabilities that can be delivered through SAP for
the Order management team/User management for Cloud services which involves Change request
Management and Effort Estimation with the PMO.
Define, refine and gain agreement on scope and budget to sell the business case and receive funding
to deliver the solutions to the business problem. Drive the prioritization process by which final
portfolio decisions are made.
Recommend systems and business best practices and drive adoption to ensure consistency of
systems solutions.
Ensure alignment of long-range business priorities and multi-year IT capabilities roadmap.
Reviewing the Wireframes for the Entitlement Management System for Enterprise developed by the
UX.






Senior SAP Consultant, Clients: Various , Deloitte Consulting LLP

Sales & Services Consultant, Chemical Distribution & Waste Management 10/2012 05/2013



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Led team of 6 offshore resources for the implementation of SAP SD for end to end waste management
business of the client. Deeply involved in the fit Gap analysis of the waste management business of the
client and developed the blueprint for the future state of the waste management lifecycle for the client.
Deeply involved in understanding the EPA and DOT relevant regulation that govern the disposal of waste
resulting in enhancements in SAP to support these regulations. Understanding of the business and the client
requirements has resulted in the solution that would take the client from a mainframe based solution to
SAP. This included the following core areas:
o Quotation to Customer
o Manifest Papers and Preparations
o Waste labels (Hazardous and Non-Hazardous)-Including the DOT Proper Shipping Name
o Transportation and Shipment Planning
o EPA regulations for Waste Profiling and Creation of Waste Streams
o Data Governance and Data Conversions (Including Waste Streams and DOT relevant Data for Waste
Materials)
o EPA reporting of Waste disposal for regulatory audits (includes 10 reports in SAP BI)
Handled core SD configurations including Document Types, Billing Plans, Item Categories, and Delivery
document types.
Handled over 25 enhancements to the standard SAP SD-LE Module to support the custom built Waste
Management Services for the client.

Sales & Services Consultant, Utilities Industry Deloitte Consulting LLP 03/2012 10/2012
Led the efforts in the benchmarking team. Laid the foundations of the overall approach for the
benchmarking team which included the Benchmarking Performance template (BPM).
Responsible for leading the effort for indexing benchmarking data with the offshore team.
Defined the benchmarking SCORE templates for benchmarking performance that is being used by the client
for benchmarking and evaluating process areas for operations, supply chain and DMS.
He was a key owner for the Value Creation opportunities (VCO) for process areas of mobility, work
management and customer Service.
Created key benefit opportunities for the above process areas.
Created the project definitions which included the following projects: mobility, work scheduling, CSR
Guidance, Project Lifecycle Management, and Program Management for the entire TDOEI initiative.
Created the first draft of the roadmap and subsequently responsible for updating and improvising the
roadmap based on inputs from the client and process team.
Owned the cost benefit analysis for the entire roadmap that included 30 projects.
Conducted the NPV and IRR analysis with a 10 year cash flow for capital and O&M for the 30 Projects in
accordance to the property accounting principles of the client. This cost benefit analysis was presented to
the sponsors that included CEO and the CIO of the client. The financial analysis spans an investment of
approximately 150 Million Dollar Cash flows spread over 30 projects over 10 years.

SAP SD Consultant, Technology & Electronic Marketing & Service SCM, Deloitte Consulting LLP 04/2011 03/2012
Defined the service Supply Chain Strategy for the client. Was primarily involved in doing the fit gap analysis
for the client Legacy contract management system.
Designed the contract management system for the client for the professional, managed and vendor resold
services. Major design aspects included the item categories and contract documents and their assignment,
billing plans and invoicing plans for the contracts.



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Designed the planning, scheduling and execution of field services through the functionality of service orders
and notifications for the managed and professional services linked to the SAP PS WBS elements.
Configured major SD functionalities including item categories for sales documents and sales returns.
Took ownership for interfaces involving contract creation which included the interface of SAP with the
Legacy systems for creation and updating of vendor resold contracts.
Designed the clients business process for integration center for assembly of integrated parts and shipment
via the warehouse.
Configured Cross Application Time Sheet (CATS) for the professional services for time sheet entries against
service orders and CRM internal orders.
Coordinated with the SAP Project Systems team to implement the core Service Management Functionalities
of integrating the Work Order Life Cycle with the Project Systems WBS for Monitoring of cost and budget
across the Work Order Life cycle.


SAP SD-CS Consultant, Oil & Gas Distribution Industry, Deloitte Consulting LLP 09/2009 03/2011
Service Management specialist for the first three rollouts. Project scope included rolling out SAP in more
than 500 locations all over United States.
Conducted the blueprinting workshops and also the user training sessions to demonstrate SAP customer
service capabilities.
Designed the planning, scheduling and execution of field services for bulk propane delivery and Installations.
Designed the process to manage call center operations through the use of service notifications and the
scheduling of service order and sales orders through the SAP planning and scheduling interface.
Designed the interface between the Legacy call center CRM Software and SAP ECC to facilitate the quote
creation and quote confirmation of customers in SAP.
Designed the handling of move in and move out (Takeovers) of customers through notifications to manage
the tasks related to the final billing of the previous customer and the first fill and services for the new
customer.
Prepared and executed scenarios of SAP IS-OIL enhancements and scenarios which included data collation.
Configured the services related objects in the Sales and Logistics Cockpit (SLC). Also configured and tested
the master data creation for all the SAP IS-Oil (OGSD Downstream) objects.
Designed the PI Interfaces to update real time GPS Status messages from the bulk delivery truck to the Fleet
Wise System in the Legacy Route Planning System and SAP.
Scripted and executed ITC for customer services and 3PL interfaces with SAP. Designed the pre-routing
dialer program through which customers with SLA tank volume of 5% were routed through dialer to call
them for confirmation of deliveries next day.

Enterprise Asset Manager, Food & Beverage Industry 06/2009 09/2009
Developed and executed FUT scripts for the standard plant maintenance and customer service scenarios.
Created earned value reports for the project management team for analysis and projections relating to the
development of objects as well as allocation of resources. The template designed for the earned value
report is now used as a part of standard Project management tools for this project. Also included the design
and configuration of service management strategy for the client using the notification and service order
mechanism in SAP.

SAP Consultant, Healthcare Industry (Internal Project for Deloitte) 06/2009 09/2009



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Team lead and the innovator of the SCOR based BI solution delivery methodology. This was an effort to
create a group of Industry Specific BI prints based on the Supply Chain Operations Reference (SCOR) Model.
This concept was presented to our SAP Service Line Lead and based on his recommendation it is now under
the Pilot Design Phase.

SAP Consultant, Oil & Gas Industry (Internal Project for Deloitte)
Worked with a team comprising the Service Quality Group in exploring the capabilities of the Solution
Manager and the features that would be critical for Project Management and execution from the
blueprinting to go live.
Prepared the demo comprising the key features of the Solution Manager and ARIS business modeler
interface and the recommendations for Solution Manager that may be used in projects from the blueprint to
the go-live and support phases. This demo is used as by the Services Quality Group for its recommendations
to future Deloitte implementations by leveraging the enhanced features of the Solution Manager. Role
involved the following major activities:
o Creation of the demo of Solution Manager highlighting major Project Lifecycle Activities.
o Analyzing and demo for the reporting capabilities in Solution Manager for project lifecycle activities.
Major reporting threads included: general status analysis, work list, work list according to status,
work list according to planned end date, documentation, transaction, configuration, and
development.
Project trainee: Summer Internship as a aprt of the MBA Program 03/2008-06/2008
Analysis of Bottlenecks in the Supply Chain and Inbound Logistics of Lucas TVS using Reliability Engineering-
Establishment of an Internal benchmark for Supply Chain Reliability of LUCAS TVS.

After the implementation of the project,
1. Established the Model of the Reliability of LUCAS Supply Chain which was not among the KPI
for Supply Chain Performance
2. The Reliability Matrix has been accepted by TVS Logistics as a part of their KAIZEN
Implementation and is currently under evaluation

Quality Assurance Lead, Chemicals Industry 01/2005-09/2006

Was Responsible for the Inspection of Raw Material Supply of HDPE and PP.
Was responsible for Quality inspection of the finished Poly-bags Quality Parameters of size, Tensile
Strength, and Printing.
Report Preparation for KPI achievement of Quality and end of month Supplier KPI analysis.
Lead the initial Business Preparation for implementation of ERP across the organization in standardization
Assessment of Master Data and defining the Governance for the Master Data for all the business functions








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EDUCATION

Guwahati University
B.S. Engineering

Symbiosis International University
Masters in Business Administration

CERTIFICATIONS:

Certified Production and Inventory Management (CPIM)