Vous êtes sur la page 1sur 3


• The overall management function that establishes and implements quality policy.

• Quality policy: An organization’s overall intentions and directions related to

quality as formally expressed by top management.

• It is a process of optimization of the use of resources for quality activities;

includes prevention and appraisal costs.


Emphasizes a number of concepts, which all supports

the philosophies of customer focus continuous improvement, defect prevention and
recognition that quality responsibility is shared by all of us.


• The intent of the standards is to make comparisons between companies equal.

Quality becomes more consistent and the percentage of done right the first time
job increases
• The International organization for standardization ISO gives more trust on
quality systems and knitted procedures for stringent quality standards to the
manufacturer on quality systems and management.
• A system which ensures that non –conforming material is not produced at all.
ISO first published its system standards in 1987.
• First revision to 1987 standard came in 1994 wit5h the following structure


ISO;9001 Three ISO;9004-

ISO;9002 Quality Assurance Quality management&
ISO;9003 Modals Quality system elements

ISO;9001 ; Modal for quality assurance in design, development production,

installation& and servicing.
ISO;9002 : model for quality assurance in production , installation& servicing.
ISO;9003 : Model for quality assurance in final inspection, testing .
ISO:9004:QM&QS elements-Guidelines-having 20 elemenents

Quality system: The organizational structure, responsibilities ,processes and resources for
the discharge of quality management responsibility.
1.Management responsibility 2.Quality system 3.Contract review 4.design control 5.
document control 6.purchasing 7.Contol of purchaser supplied product 8. product
identification & traceability 9.Process control 10.Inspection and testing
11.Inspection,measuring& test euipments12.Inspection and test status 13.Control of non-
conforming product 14. Corrective action 15. Handling, storage ,packaging& delivery 16.
Quality records 17. Internal quality audit 17. Training 19.Servicing 20. Statistical

The second revision to ISO;9000 came in the year in 2000 known as ISO9000:2000.
• Instead of models for QA as ISO standards Quality Management Systems QMS
• ISO9000:2000: Related to fundamentals and vocabulary.

-Provides concepts and vocabulary.

• ISO9001:2000 Quality management systems and requirements

-A process oriented approach, leads to certification.

• The whole structure of ISO9001:2000 is based on eight principles

1.Customer focus
3. Involvement of people
4.Process approach
5. system approach to management
6. continual improvement
7. Factual approach to design
8.Mmutual beneficial supplier relationship

ISO9001:2000 standard focuses on QMS’s and requires the identification of quality

management processes as well as their sequence and their interaction with key business

-QMS: Management system to direct and control organization with regards to quality.
-Consists of four main sections

Section 4:Quality management system : 4.1 General requirements 4.2 documentation

- provides requirements for organization to achieve certification

Section 5: Management responsibility :5.1 Management commitment 5.2 Customer

- focuses on how the analysis of data affects the performance of the organization
Information is sought on how the organization’s management establishes quality policies,
makes plans, chive objectives and communicates customer requiremen5ts.
focus 5.3 Quality policy 5.4 Planning 5.5 Responsibility, authority and communication
5.6 management review

Section 6: Resource management 6.1 Provision of resources 6.2 Human resources 6.3 In
-frastructure 6.4 work environment
Section7:Product and /or service realization 7.1 PLANING OF PRODUCT
RELISATION 7.2 customer related process 7.3 Design and development 7.4 Purchasing
7.5 Product and service provision 7.6 Control of monitoring and measuring devices

- concentrates on how customer requirements lead to continued improvement of process

and work methods.

Section8: Measurement and analysis, and improvement :8.1 General 8.2 Monitoring and
measurement 8.3 Control of nonconforming product 8.3 Analysis of data 8.5Improment.
- examine methods a company uses to measure its systems ,processes products or

-Not a requirement goes beyond ISO9001:2000
ALSO focus on improving performance.
-documentation and record keeping are important aspects of IS:9000.
-Describes how work must be accomplished


-Documents serve as a guides and ensure that work is performed correctly.

-High quality documentation system will contain records that are easily identified and
used in decision making process.