EMILY KRAYNAK

EDUCATION
University of Maryland, Baltimore County
Master of Arts in Instructional Systems Development
Awarded: May 2014 GPA: 3.83/4.0

University of Maryland, Baltimore County
Bachelor of Arts in Sociology, Minor in Geography
Awarded: December 2011 GPA: 3.44/4.0

EMPLOYMENT
Talent Development Specialist April 2014 to Present
Highmark Pittsburgh, PA
Support the implementation and management of mid-level Manager leadership development
programs
Develop instructor-led administrator training for launch of new SkillPort Learning Management
System
Create and maintain monthly reporting dashboard for leadership development program metrics
Coordinate quarterly business reviews with our external vendors
Serve as a SharePoint Administrator for the various Talent Development team sites and their
content
Manage reservations for Talent Development teams training room

Learning and Design Developer February 2013 to April 2014
FedEx Ground Moon Township, PA
Developed web-based training solutions (courses, simulations, and acknowledgements) in Adobe
Captivate 6 and Lectora
Worked with vendors to test, implement, and update vendor-created web-based courses
Employed strong analytical abilities to troubleshoot, resolve, and close 400+ Learning
Management System help tickets
Created job-aids and process manuals for the Learning Management system
Partnered with various business areas to structure, implement, and update their training needs in
the Learning Management System

Graduate Teaching Assistant August 2013 to December 2013
University of Maryland, Baltimore County Baltimore, MD
Hosted synchronous sessions through Adobe Connect to instruct eight students on the features (i.e.
highlight boxes, text captions, timeline, etc.) of Adobe Captivate 7
Instructed synchronous sessions on editing audio using Audacity

Education and Development Representative May 2012 to February 2013
ARINC, Inc. Annapolis, MD
Assisted Senior Program Manager with the design, development, and implementation of ARINCs
Project Management Certification program
Set up courses, classes, and training resources in the Learning Management System
Utilized Adobe Captivate 5.5 and 6 to design web-based training courses and edit audio

Training Developer Intern May 2011 to May 2012
RWD Technologies, a Division of GP Worldwide Elkridge, MD
Prepared user manuals, exercise sheets, instructor guides, and process simulations using RWD
uPerform
Performed Quality Assurance for user manuals, process simulations, and PowerPoints
Worked with the Software Engineering team to execute test scripts in order to pilot a SharePoint
application developed for a client

COMPUTER SKILLS
Adobe CS6, Adobe Captivate, RWD uPerform, Lectora, Adobe Connect, Audacity, Articulate Storyline,
PeopleSoft, Learning Management Systems (SumTotal, Saba, SuccessFactors), SharePoint, JavaScript,
HTML, SkillSoft, Publisher SkillStudio, SkillPort

PROJECTS: emilykraynak.weebly.com