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5/13/2014 Work Abroad - IT Service Desk Agent jobs in Singapore, Singapore

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20 IT Service Desk Agent

Singapore, Singapore
Expires on: Jun 30, 2014
Agency Information
Agency
Name:
MAB INTERNATIONAL SERVICES INC
POEA
License
No.:
POEA-042-LB-101713-R
Address: 22 Purdue Street Corner New York Avenue (near Genesis / Baliwag / Five Star Bus Terminal EDSA Or Stella Maris
College / Isetan Aurora Boulevard), Cubao, Quezon City, Metro Manila
Tel. No.: (+632) 911-1218 or 911-9991 or 09199962247 or 09228622478
View Complete Agency Profile
Qualifications
Gender: Male/Female
Age: 23 - 32 years old
Education: at least Bachelor's / College Degree
Experience: 2 year(s)
For manpower pooling only. No fees to be collected during the application process.
Mag-ingat sa illegal recruiter.


How to Apply

How to Register
Job Information - IT Service Desk Agent
Principal/Project: Semiko
Interview: May 9, 2014 - Jun 30, 2014
Venue: 22 Purdue Street corner New York Avenue (near Isetan and Stella Maris College in Aurora Blvd. or 5-Star,
Baliwag, Genesis Bus Terminal in Edsa), Cubao, Quezon City
Proposed Salary: S$2,200
Job Description and Requirements
Qualifications:
Candidates must have at least Bachelor's / College Degree.
The job requires both Male and Female applicants.
Minimum of 2 years working experience is required for this position.
Applicants must be 23 to 37 years old
Only Applicants with valid Passport shall be interviewed by the Employer
Applicants must be in Singapore on or before 15 April 2014
Position Overview
The IT Service Desk Agent is the first point of contact for clients seeking technical assistance and/or support for any IT
related issues. She/he serves as a member of the IT Service Desk team by providing IT technical support via telephony and
emails. She/he is a key member of the services organization Services Management team and will report to the Service
Desk Manager of Managed Services Business Unit (MSBU).
Responsibilities
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5/13/2014 Work Abroad - IT Service Desk Agent jobs in Singapore, Singapore
http://www.workabroad.ph/report_job_listing.php?ajid=1086389&stopint=1&utm_source=encodemonaba&utm_medium=interruptor&utm_content=No%2BThanks& 2/3
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Primary responsibility is client support and services. Being present and available to clients requiring any IT related
technical assistance.
Respond to queries from all emails and calls.
Be familiar with each client and their respective applications.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard Service Desk operating procedures; accurately logging all Service Desk tickets using the defined
tracking software.
Attend all Service Desk training sessions.
Be familiar with Service Desk policies and services.
Be familiar with the operational and technical departments of our key customers.
Other duties as assigned by the Service Desk Manager.
Job Requirements
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Excellent oral and written communication skills.
Ability to provide technical support via the phone; good phone skills, professional demeanor, previous client service
experience strongly desired.
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask
effectively during busy times, exercise patience and professionalism during stressful situations.
Creativity. Ability to think around problems and come up with creative solutions is helpful.
Ability to work with or without direct supervision.
Working knowledge of common operating systems and software applications.
Experience & knowledge of Windows XP, 7, MS suite of Office products, network connectivity, printer mapping and
anti-virus.
Experience in PC Hardware troubleshooting and diagnosis
Experience in supporting end-user for their daily IT usage problem via the phone.
Good in client service oriented with good communication and interpersonal skills in English to customers
Able to identify accurate root cause of the issue.
Good problem isolation in OS troubleshooting.
Ability to read up events logs.
Able to work independently.
Strong problem-solving and analytical skills with at least 1-2 years experience in IT support.
Receptive to working shifts, weekends and public holidays.
Receptive to working in clients premises.
Minimum 1 to 2 years working experience supporting a managed services environment
A result-oriented team member who can motivate others to make a difference and excel.
Must believe in teamwork, collaboration, adaptability and initiative.
Able to takes initiative, accepts accountability and has a sense of urgency.
Visit www.mabintlservicesph.com to learn more about our contact details.
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5/13/2014 Work Abroad - IT Service Desk Agent jobs in Singapore, Singapore
http://www.workabroad.ph/report_job_listing.php?ajid=1086389&stopint=1&utm_source=encodemonaba&utm_medium=interruptor&utm_content=No%2BThanks& 3/3
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