10 SCENARIOS WITH DIALOGUES

TARGET: TOURISM INDUSTRY

SCENARIOS WITH DIALOGUES




1. AIRPORT ( at the check in clerk)

DI ALOGUE:
Check- i n Cl er k: Good mor ni ng
Passenger : Oh, good mor ni ng
Check i n Cl er k: Coul d I see your t i cket , pl ease?
Passenger : What ? Oh yes, er . . sor r y. Her e you ar e.
Check- i n Cl er k: Thank you Mr Robi nson.
Passenger : I was wonder i ng, er . . Coul d I have a smoki ng seat , pl ease?
Check i n cl er k: I maf r ai d t hi s i s a non- smoki ng f l i ght , si r . Woul d you
pr ef er an ai sl e seat or a wi ndow seat ?
Passenger : Er m. wel l , I mnot sur e. You see, i t s t he f i r st t i me I ve f l own
and I , wel l , I mf eel i ng a bi t uneasy about i t . What I r eal l y want i s t he
saf est seat .
Check i n cl er k: Oh I see , wel l t her es r eal l y not hi ng t o wor r y about . Let s
see, I can gi ve you an ai sl e seat r i ght next t o one of t he exi t s. Then youl l
have mor e l eg r oom, t oo.
Passenger : Oh good. Oh, wel l t hat sounds al l r i ght
Check i n cl er k: And coul d I j ust see your passpor t , pl ease?
Passenger : Um. . oh yes. um. her e you ar e.


2. IN THE HOTEL (at the reception desk)

DI ALOGUE: ( R: r ecept i oni st G: guest )

R: Good eveni ng si r
G: Good eveni ng, my name i s Smi t h. I have a r oombooked f or t oni ght .
R: Oh r i ght , I l l j ust check. . What was your name agai n?
G: Smi t h, J ohn Smi t h
R : Smi t h? Er . . wel l t her e i s no r ecor d of a r eser vat i on her e. Di d you make
your r eser vat i on by phone?
G: No, by f ax. I ve got a copy of your r epl y her e, l ook.
R: I see. Wel l t her es not hi ng on t he comput er .
G: Wel l Do you have a r oom?
R: I l l j ust checkOh! Yes, we seemt o be hal f - empt y t oni ght .
G: Wel l , can I have a r oomt hen?
R: Yes, sur e.

3. IN A RESTAURANT (W: waiter C :customer M: Mary)

C: Excuse me
W: Yes, madam?
C: I mr eady t o or der now.
W: Oh, I msor r y, I t hought you wer e wai t i ng f or someone t o j oi n you.
C. wel l , I was but she hasnt come and now I want t o or der
W: Cer t ai nl y, what woul d you l i ke?
C: I l l have a Caesar sal ad and a gr i l l ed f i l l et st eak
W: How woul d you l i ke your st eak cooked?
C: Medi um, pl ease
W: Woul d you l i ke Fr ench f r i es wi t h your st eak?
C: Yes , pl ease.
W: And woul d you l i ke t he sal ad as a st ar t er or wi t h your mai n cour se?
C: As a st ar t er , pl easeoh, j ust a mi nut e. Hel l o Mar y!
M: Sor r y I ml at e
C: That s r i ght . I ve j ust or der ed
M: Oh, l et me j ust l ook at t he menu
W: pl ease t ake your t i me. Woul d you l i ke me t o come back i n a coupl e of
mi nut es?
M: No , t hanks . I mj ust no hungr y at al l .

SCENARIOS WITH DIALOGUES Pgina 2 de 4
SCENARIOS WITH DIALOGUES



SCENARIOS WITH DIALOGUES Pgina 3 de 4

4. IN A TRAVEL AGENCY

DI ALOGUE ( T: t r avel agent C: cl i ent )



T: Good mor ni ng, si r . How may I hel p you?
C: Good mor ni ng. Can I make an ai r l i ne r eser vat i on, pl ease?
T: Cer t ai nl y. Wher e woul d you l i ke t o f l y t o and f r om?
C: Fr omAt hens t o I st anbul
T: O. K And when woul d you l i ke t o t r avel ?
C: I d l i ke t o l eave At hens on t he 2
nd
of next mont h, r et ur ni ng on t he 13
t h

T: Fi ne, al l r i ght . And what t i me of day woul d you l i ke t o f l y?
C: I d l i ke t o ar r i ve i n I st anbul by l uncht i me, and be back i n At hens by
di nner t i me.
T: Al l r i ght . And how many peopl e wi l l be t r avel l i ng?
C: Ther el l be t hr ee of us t wo adul t s and one chi l d.
T: I see. Coul d you t el l me how ol d t he chi l d i s?
C: Shes 8 year s ol d
T: al l r i ght . And i s t hi s economi c cl ass or busi ness cl ass?
C: Economy cl ass - t he cheapest f ar es you can get , i f possi bl e!
T: Al l r i ght . Do you have a pr ef er r ed ai r l i ne?
C: No I dont mi nd whi ch ai r l i ne i t i s.
T: Al l r i ght , I l l j ust check t he comput er t o f i nd out about avai l abi l i t y.

5. INFORMATION OFFICE

DI ALOGUE: ( I : i nf or mat i on of f i cer V: vi si t or )

I : Hel l o, can I hel p you?
V: Yes, i t s Sat ur day and al l t he shops ar e cl osed. When ar e t hey opened?
I : Wel l , on Sat ur days t he st or es ar e opened f r omabout 9 am, and t hey al l
cl osed at 4 pm. I t s 4. 30 now, so t hat s why t hey ar e cl osed.
V : Oh I see! What about t omor r ow?, Sunday Ar e t hey cl osed t hen?
I : Yes I maf r ai d so, but on weekdays most st or es ar e opened f r omabout 9. am
unt i l 8. pm
V: I t s a pi t y I ml eavi ng f i r st t hi ng on Monday, i snt i t ?

6. CAR HIRE PLACE

DI ALOGUE: ( C: cl i ent R: r ent al cl er k)

R: Good mor ni ng. How can I hel p you?
C: Good mor ni ng. Can I ar r ange car r ent al her e?
R: Yes , cer t ai nl y, si r . When woul d you l i ke t he car ?
C : For t hr ee days, st ar t i ng t omor r ow mor ni ng
R : Al l r i ght . And what ki nd of car woul d you l i ke?
C: I dont r eal l y mi nd, but I onl y need a smal l one.
R: I have a Gr oup B car , a For d f i est a, avai l abl e. Woul d t hat be al l r i ght ?
C: That sounds f i ne. How much wi l l i t cost ?
R: The cost per day i s 35 pounds, si r .
C : Does t hat i ncl ude al l t he ext r as?
R: Yes , t hat s wi t h unl i mi t ed mi l eage and f ul l i nsur ance.
C: Excel l ent ! Wel l , can I do t he paper wor k now, t o save t i me t omor r ow?
R: Cer t ai nl y. I l l j ust need t o f i l l i n t hi s f or mwi t h your det ai l s
C: Good. Ri ght , her es my dr i ver s l i cence and my passpor t .
R : And how wi l l you be payi ng f or t he car si r ?
C: By vi sa - her s my car d




SCENARIOS WITH DIALOGUES


7. A GUIDE WITH SOME TOURIST

DI ALOGUE: ( A gui de i s gi vi ng an expl anat i on t o some t our i st about a cast l e)

Gui de: Thi s cast l e i s sur r ounded by beaut i f ul l y l andscaped gar dens. Today i s
used f or Top- l evel conf er ences. I n 1170 Thomas Becket t was mur der ed by The
Kni ght s of Henr y I I . The f i r st dr op of f i s ar ound 6. 15 p. mand t he f ar es ar e
38. 50 pounds per adul t .
( At t he back r ow, t her e ar e some f r i ends who wer e t al ki ng dur i ng t he
expl anat i on, so, t hey di dnt pi ck up ever yt hi ng t hat t he gui de sai d. So t hey
st ar t aski ng quest i ons)
Tour i st 1: Sor r y What i s t he cast l e used f or t oday?
Tour i st 2: When was Thomas Becket t mur der ed?
Tour i st 1: What t i me i s t he f i r st dr op- of f ?
Tour i st 2: Who mur der ed hi m?

8. TOURIST INFORMATION CENTRE

DI ALOGUE:

T: Good eveni ng, What can I do f or you , madam?
C: Coul d you t el l me how l ong i t t akes t o get t o t he ai r por t ?
T: Woul d t hat be by t axi or publ i c t r anspor t ?
C: Oh, t he f l i ght s not t i l l 6 ocl ock, so I ve pr obabl y got t i me t o t ake t he
bus.
T: anyt hi ng el se?
C: Yes, pl ease I need a map of t he ci t y
T: of cour se, her e you ar e. We ar e her e( poi nt ed on t he map)
Fr omher e you can vi si t t he Cat hedr al , t he new par k and some commer ci al
gal l er i es
C: Al l r i ght , t hank you ver y much.
T: i t s a pl easur e, madam

9. IN A TRAIN STATION
Qu

est i ons:
Excuse me, what t i me does t he t r ai n l eave?
Whi ch pl at f or mdoes i t l eave f r om?
Do you want a si ngl e or r et ur n t i cket ?
I s any speci al f ar e f or st udent s?
What t i me does i t ar r i ve t o Oxf or d?
Do you want pr ef er ence or or di nar y cl ass?


10. IN THE PLANE ( talking to the flight attendant)

Quest i ons:

Do you want anyt hi ng t o dr i nk / eat ?
Wher e i s t he t oi l et ?
What t i me wi l l be i n Engl and?
How i s t he weat her l i ke i n. ?
Can you gi ve me a pi l l ow , pl ease?
Can you cl ose/ open t he ai r - condi t i oner , pl ease?
Any r ubbi sh?
Wher e shoul d I go t o t ake t he next pl ane t o. . ?


SCENARIOS WITH DIALOGUES Pgina 4 de 4