SP5

DE7240
DISTANCE EDUCATION
M.B.A. (General) (Semester) DEGREE EXAMINATION,
DECEMBER 2013
First Semester
MANAGEMENT CONCEPTS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Define management. Explain its nature.
s GuS UPn uP. Au
uP USP.
2. Explain the meaning and importance of planning in
modern competitive environment.
| mia `, vmhh
UQzxzu USP.
3. Write a detailed note on the different types of
organisation.
{ A PP Szx J UP
P.
4. Explain the concept of delegation of authority.
AvPzu Quzu Gu P
USP.
5. What are the general principles of staffing? Explain.
oP uSu Chzv Azxu uh
xU PPP ? USP.
11
DE7240


2
SP5
6. Explain the process of communication in an organisation.
J {zv uP uh \ |h
USP.
7. What is control in management? What are its objectives?
s Pmkkzxu G G? Au
|UP[P ?
8. Write a note on strategic alliances. Give examples.
v uS Tmk J S P. Eun uP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the various functions of management.
s oP USP.
10. Describe the various components of management.
s SvP UP.
11. Explain the concept of span control and its importance
with examples.
Pmkmk G Gu P USP.
Au UQzx x? Eun uP.
12. Discuss in detail about the conflict between line and staff
authorities. Suggest remedies.
|Pmk \ A A B\
A A BQh E a\P
Szx vUP. wP uP.
13. Explain the Maslows theory of motivation in detail.
FUPkzxu Pmmi P
USP.
DE7240


3
SP5
14. Describe the special control techniques.
Pmkkzxu ] ~m[P UP.
15. What is business process reengineering? Explain its
importance in the Indian context.
oP |h ^ G G? Au
UQzxzu Cva ` Aih USP.






sp3
DE7241
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
First Semester
ORGANISATIONAL BEHAVIOUR
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Define organisational behaviour. Explain different key
elements in understanding organisational behaviour.
A \u UQ . A \u
UQ x PuP TP G G?
2. Bring out the importance of organisational behaviour.
A \u UQ UQzxzu GxP.
3. Explain the meaning of personality and its relevance to
organisational behaviour.
umhSn G G A \u
UQ Au zuzu USP.
4. What are the determinants of Group behaviour? Explain.
S\u UQz wUPUTi PoP ?
5. Write a short note on the different styles of leadership.
uzu oP S P.
12
DE7241


2
sp3
6. What is stress? What are the types of stress?
Azu G G? Azuzv PP
?
7. Explain the meaning of organisational effectiveness.
A\ ]u \kP Gu USP.
8. Give a detailed note on the nature of organisational
change.
A\ zv CP P GxP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the various models of organisational behaviour.
A \u UQ vP USP.
10. What is personality? Explain the Freud's personality
theory.
umh Sn G G? Fraud's umh Sn
Pmmh USP.
11. Explain in detail the relevance of group behaviour to
organisational behaviour.
A \u USUS S UQ u Szx
UPP GxP.
12. Discuss in detail on organisational communication and
its importance.
A\ \vz uh Au UQzx
Szx USP.
DE7241


3
sp3
13. Explain the causes for organisational stress. Suggest
suitable remedies.
A\ AzuzvP Pn[P USP.
\ wP x \P.
14. What do you mean by organisational culture? Explain its
importance.
A \ Pa\ G G? Au
UQzxzu USP.
15. Explain the concept to organisational development and
its importance in Indian context.
A\ mkU Pzu USP. Cv
A Cu UQzx G Gu .



Sp 6
DE7242
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013
First Semester
MANAGERIAL ECONOMICS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. What is managerial economics? Describe the significance
of managerial economics.
s u G G? Au
UQzx G?
2. How is price elasticity measured? Discuss.
|Qa] Gi Ax & USP.
3. Why there is need for demand forecasting? Explain any
two methods of demand forecasting for the established
product.
u H A]Qx? a]hu
uh Csk u P
GxP.
4. Write a detailed note on input output relationship.
Ek & k uhP UQ P.
13
DE7242


2
Sp 6
5. Explain the different factors affecting pricing decisions.
h wzu vUS PoP
UQ GxP.
6. What is profit planning? Explain the various steps
involved in it.
Cz vmhh G G? Av E
i{P UQ GxP.
7. What is inflation? What are the causes of inflation?
Suggest remedies.
nUP G G? nUPzvP Pn[P
G? AuP w xUP.
8. Write a detailed note on deflation.
nmh uhP UQ GxP.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain with examples, the economic principles
underlying the managerial decisions.
sz w[P uU PPP
uUQQx GkzxUPmkh USP.
10. Discuss the factors affecting the price elasticity of
demand with the help of suitable examples.
z u |Qa] vUS PoP ?
GkzxUPmkh USP.
11. Explain the different factors influencing the cost for a
firm.
{zvP z wUPU Ti PoP
G & USP.
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3
Sp 6
12. Justify the government control over pricing. In what
ways, can government control the price.
h A] Pmkk \u Guu
P A_ U Pmkkzu i.
13. Explain the different methods in the estimation of
production function. Give examples.
Ezv oP vku P
USP & GkzxUPmk uP.
14. Examine the uses and limitations of break even analysis.
\{ S P SkP
USP.
15. Evaluate the various issues concerning the national
income analysis.
u] B uh kP
vk \P.



Ws 4
DE7243
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013
First Semester
QUANTITATIVE METHODS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the plotting of constraints in a graph with an
example.
h w Pn PmkkP Aa_P
Ckx .
2. What is a model? How is it helpful in business?
v G G? Cx uUS G EuQx?
3. Explain the various components of Linear Programming
Problem with an example.
|Pmk Az vmhzv Eunzxh
USP.
4. Describe the mathematical formulation of transportation
problem.
USzx a\ Pou A USP.
5. What is probability? Explain the Joint Probability.
{PuP G G? Tmk {PuP USP.
14
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2
Ws 4
6. Describe the following.
(a) Loss table
(b) Expected value
.
(A) C Amhn
(B) GvUPk v
7. How you form the simulation? What are the advantages
in management?
\ G A? s
Cu P uP.
8. Explain the Hurwicz criterion in decision making under
uncertainity.
{a] { iPq ]
USP.

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Solve the following problem graphically.

0 ; 0
2
5
90 15
80 10
s Constraint to Sub
75 455
2 1
2
1
2 1
2 1
2 1

+
+
+ =
x x
x
x
x x
x x
x x z Max


DE7243


3
Ws 4
h w

2 1
75 455 x x z Max + =
PmkkP
0 ; 0
2
5
90 15
80 10
2 1
2
1
2 1
2 1

+
+
x x
x
x
x x
x x

10. Solve the LPP by Simplex method.

0 ,
12 3 4
6 2
5 7
2 1
2 1
2 1
2 1

+

+ =
x x
x x
x x
to Subject
x x z Min

]U Psk LPP wUP.
a]
2 1
5 7 x x z + =
PmkkP

0 ,
12 3 4
6 2
2 1
2 1
2 1

+

x x
x x
x x

11. Explain the various steps involving in MODI method.
MODI iP USP.
12. What is an Event? Explain the different types of events
with an examples?
{Pa] G G? P {Pa]P
UQ Eun[P Pk.
DE7243


4
Ws 4
13. Define : Discrete event simulation. Explain its steps and
uses.
: uzu \ {Pa]. Cu iP,
P USP.
14. Describe the advantages and problems of quantitative
techniques.
s P E {P
a\P USP.
15. Present criteria for decision making under certainity.
{a] { wPq P USP.







WK 4
DE 7244
DISTANCE EDUCATION
M.B.A. (General) (Semester) DEGREE EXAMINATION,
DECEMBER 2013.
First Semester
BUSINESS LAWS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. State the rules regarding offer.
P vPU TP.
2. Explain different kinds of agents.
PP PP USP.
3. What are the essentials of a contract of sale?
Juzv AihP ?
4. What are the objectives of Consumer Protection Act?
~P xPa \mhzv |UP[P ?
5. Explain the features of a negotiable instrument.
J E zuUP Bnzv ]P .
15
DE 7244


2
WK 4
6. Explain the procedure for registration of a partnership
firm.
J Tmhs {zv v \uUP
.
7. Differentiate between life insurance and general
insurance.
B Pmk, x Pk BQ kzxP.
8. What are the functions of Board of Directors?
CUSP S oP ?
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain performance of contract in brief.
Ju {u _UPP .
10. What are the duties and rights of an agent?
J P PhP EP ?
11. What are implied conditions? Explain them.
EmQh PmkP ? A USP.
12. Discuss the rules that govern negotiable instruments.
E zuUP Bn[P |hzx vP
vUP.
13. How are partnership firms dissolved?
Tmhs {[P G PUPkQ?
DE 7244


3
WK 4
14. Explain different types of marine policies.
Ph\ ]P PP .
15. State the characteristics of a company.
J {zv Snv\[PU TP.




WK 6
DE7245
DISTANCE EDUCATION
M.B.A.(G) DEGREE EXAMINATION, DECEMBER 2013.
Second Semester
FINANCIAL AND MANAGEMENT ACCOUNTING
(upto 2011-2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the advantages of budgetory control.
\z vmh Pmkmi P ?
2. Describe the various accounting books which are
maintained under financial accounting system.
{vU PnUQ R UPh si PnUQ
HkP ?
3. What are the uses of accounting ratios?
PnUQ Qu[P P ?
4. Describe the difference between funds flow analysis and
cash flow analysis.
UP Kmh AUPUS, {v Kmh AUPUS
kP ?
5. What is break even point? Give procedure to compute it.
C|mh G G? CuU PnUQk
z uP.
6. What are the uses of management accounting?
sU PnUQ |P ?
21
DE7245


2
WK 6
7. What is trial balance? Explain the procedure to prepare
it.
C G G? Cuz uUS
USP.
8. Explain horizontal and vertical analysis.
SUS |kUS B USP.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. From the following details, calculate
(a) current assets
(b) current liabilities
(c) liquid assets
(d) stock
current ratio = 2.5
liquidity ratio = 1.5
working capital = Rs. 60,000.
R PkUPmk [Px
(A) |ha \zxUP
(B) |h P
(C) }z u \zxUP
(D) \UQ BQ PnUQkP
|h Qu = 2.5
}z u Qu = 1.5
|h u = . 60,000
DE7245


3
WK 6
10. Discuss the difference between financial accounting and
management accounting.
{vU PnUQUS, sU PnUQUS
kP ?
11. What are the factors determining working capital
requirement? Explain them.
|h uzuz wUS PoP ?
A USP.
12. From the following data, calculate
(a) P/V ratio
(b) Break even point
(c) Sales to realise a profit of Rs. 9,00,000
(d) Fixed expenses Rs. 1,35,000.
Variable cost per unit :
material Rs.10
Labour Rs. 4
overheads 100% labour
selling price per unit Rs. 24
RUPq uPPU Psk :
(A) C A Qu
(B) C |mh {
(C) . 9,00,000 C Dmh u PsP
(D) { \P . 1,35,000.
k \P AS JUS :
Pa\ . 10
T .4
\P 100% T
(AS JUS) .24.
DE7245


4
WK 6
13. Explain the procedure for preparing a fund flow
statement.
UP Kmh AUPz uUS
USP.
14. Describe the factors to be considered while launching a
budgetary control system in an organisation.
J \ vmh J {zv
Akzx x PUP si PoP ?
15. Explain any five accounting ratios with suitable
illustrations.
Hu Ix PnUQ Qu[Pz uSu
Eun[Ph USP.



wk12
DE7246
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Second Semester
BUSINESS ENVIRONMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. What are the socio-economic problems in India?
Cv \u&u a\P ?
2. Explain the significance of economic planning in a
country like India.
Cv u vmhku |UP[P ?
3. What are the controllable environmental factors of a
business?
J zv PmkkzuUTi ` PoP
?
4. Enumerate the factors of environment.
`{U PoP mikP.
5. Explain Industrial Licensing Policy of India.
Cv u E PP UP.
22
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2
wk12
6. Explain privatisation.
uUSu USP.
7. What are the promotions schemes carried out by
government to promote SSI?
] uP A] vmh[P ?
8. Write short note on price control.
U Pmkk ] S P.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the various methods of environmental scanning.
` Ax P P UP.
10. Elucidate the macro factor that affect the business
environment.
oPa ` vUPUTi UQ PoP Szx
P GxP.
11. Explain the impact of LPG on business.
A] uUP, uUP, EPUP
zv x EshS uUPzu UP.
12. What are the objectives of new economic policy? Discuss
the various economics reforms. Why are these reforms
necessary?
x u PP |UP[P ?
u ^vzu[P .
Ca^vzu[PUP u H?
DE7246


3
wk12
13. Explain about EXIM policy.
Hv CUSv PP UP.
14. Assess critically the role of financial institutions in the
Indian economy.
Cv uzv {v {[P [S
UP.
15. Compare and contrast the various types of economics
systems.
u AP uh Jmk
kzv \.




wk 11
DE7247
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Second Semester
RESEARCH METHODS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Discuss the process of research.
B \ .
2. Explain how inductions and deduction are applied in
scientific research.
A Ba] Cn P
G kzukQ Gu .
3. Discuss the meaning and necessity of hypothesis in
business research.
oP B PxP u
vUP.
4. Explain the various types of observation method used in
primary data collection.
zuU PnUPk US, v GkzuUS
Ch kP USP.
23
DE7247


2
Wk 11
5. What are the disadvantages of sampling?
v SP ?
6. Explain the different sources of business data in India.
oP uh uPUS, Cv E
[P ?
7. Write note on case study.
u{ B ] S P.
8. What are the contents of the research reports?
BUP SvP ? USP.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. What is research design? Explain the various types of
research design.
Ba]z vmh G G? Ba]z vmhzv
PP .
10. How do you formulate and test hypothesis? Explain with
examples.
BP PxPP G EUS?
Eun[Ph USP.
11. Define interview. What are the importance of interview?
Explain the various types of interview.
|Pn . Au UQzx G?
|Pn PP USP.
12. What are the various statistical tools applied in research
data analysis? Explain.
zuuUS k
PP .
DE7247


3
Wk 11
13. What is probability sampling method? Explain
probability sampling methods used in research.
v i G G?
Ba]US Eu |S i P
USP.
14. Explain the methods of interviews for data collection
along with respective importance.
u, vmh, mikzu P
A UQzx USP.
15. What are scaling techniques? Describe the various scales
used in business research.
A T ~m[P G G? oP Ba]US
Eu A T ~m[P .




SP5
DE7248
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013
Second Semester
INTERNATIONAL BUSINESS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. What are the factors influencing international business?
mk oPzu wUS PoP ?
2. What is international business? State its advantages.
\u\ o G G? Cu |PU
SkP.
3. Write short note on SAPTA.
\h ] S GxP.
4. Explain the nature and organisation of multinational
corporations with examples.
mk oP {[P A
uP Eunzxh USP.
5. Write short note on WTO.
EP zuP A S P.
24
DE7248


2
SP5
6. Discuss on foreign collaboration and joint ventures.
A |mk Tmk Cn BQ Szx
USP.
7. Write the importance of anti-dumping duty.
S uk UQzxzu GxP.
8. Explain the integration trading blocks.
Tmk o sh[P Szx P UP.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Describe the influence of modern technology in the
operation of MNCS
mk oP { \kP | u
~mzv uUP Szx .
10. Explain the structure and functions of WTO.
EP zuP zv i oP
UQ P.
11. Explain the marketing strategies of MNC's
mk {[P \u EUvP USP.
12. Explain in detailed the dispute settlement mechanism
under WTO.
EP zuP A R mk oP \a\Pz
w \ P P GxP.
13. Explain the procedure for settling international
commercial disputes.
\u\ oP a\Pz wUS
GxP.
DE7248


3
SP5
14. Describe the contents of drafting foreign collaboration
agreement.
A|mk Tmk EhiUP Aih \zxUP
.
15. What is intellectual property right? Discuss its
importance in international business.
A\ \zx G G? \u\ ozv
Cu UQzxzu UP.






Ws5
DE7249
DISTANCE EDUCATION
M.B.A. (General) DEGREE EXAMINATION,
DECEMBER 2013.
Second Semester
MANAGEMENT INFORMATION SYSTEM
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the features of system design.
vmh i ]P .
2. What are the sub-systems in MIS?
MIS& E xn vmhP ?
3. Explain the structure of MIS.
MIS Pmh .
4. State the objectives of data processing.
B |UP[PU TP.
5. Explain the concept of global village.
EP Q G Pzv .
6. Explain the features of LAN.
LAN& ]P .
25
DE7249


2
Ws5
7. Describe the characteristics of ERP.
ERP& Snv][P .
8. Discuss the features of value added Networks.
v Tmhmh ]P .
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain different stages in system development.
vmh EUPzv E {P .
10. What are the pre-requisites for implementation of MIS?
MIS& \kzxuUP uz uP
?
11. Explain the role of DSS in MIS.
MIS& DSS [Q .
12. Analyse the recent developments in information
technology.
uP u~mzv E uu a]
B \P.
13. Explain on-line information services.
Ch|m uP \P .
14. Explain the applications of EDI.
EDI mi .
15. Explain the uses of internet in general.
Ch|mi x P .



wk12
DE7250
DISTANCE EDUCATION
M.B.A. (General) (Semester) DEGREE EXAMINATION,
DECEMBER 2013.
Third Semester
FINANCIAL MANAGEMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the concept and nature of Financial
Management.
{v s AihU Pzx u
USP.
2. Discuss about the trade-off between risk and return.
Ch CQh \mi
vUP.
3. Explain the different types of debentures.
Phzv[P PP .
4. Explain the concept and importance of working capital in
an organisation.
|h u Gu Pzx x? J {zv,
|h uzv UQ Szx USP.
31
DE7250


2
wk12
5. Write a short notes on the following :
(a) NPV
(b) IRR
Szx ] S P :
(A) NPV {P, uu v
(B) IRR Eu
6. Discuss about MM theory of capital structure.
u A MM Pmmi USP.
7. Explain the objectives of budgeting.
\ vmhzv |UP[P .
8. Explain the Gordons dividend theory.
Gordon& [PuU Pmmi .
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the objectives of Financial Management.
{v s |UP[P .
10. Discuss in detail about the different sources of working
capital.
|h uzvP {v [P P
USP.
11. Explain the determinants of working capital.
|h uzu {nUS PoP ?
USP.
DE7250


3
wk12
12. TQP Ltd. is considering two projects. Each requires an
investment of Rs. 10,000. The net cash inflows from
investment in two projects X and Y are follows :
Year X Y
Rs. Rs.
1 5,000 1,000
2 4,000 2,000
3 3,000 3,000
4 1,000 4,000
5 5,000
6 6,000
The company has fixed three years pay-back period as the
cut-off point. Suggest the firm in choosing the project
with reasons.
TQP { X, Y G Csk vmh[P ^USU
Pskx. JS uhP . 10,000
uk. C vmh[P {P UP Em
A :
Bsk X Y
. .
1 5,000 1,000
2 4,000 2,000
3 3,000 3,000
4 1,000 4,000
5 5,000
6 6,000
{, v PP, BskP
wzxx. C vmh[P Guz uukx
Gx Szx Pn[Ph {zvS B\
uP.
DE7250


4
wk12
13. Explain the determinants of capital structure.
u A {nUS PoP ? USP.
14. Explain the management of inventory.
\UQ s Szx USP.
15. Discuss in detail about different policies and practices of
dividend.
[Pu Szu PPP
|hP Szx P vUP.




wk 10
DE7251
DISTANCE EDUCATION
M.B.A. (General) (Semester) DEGREE EXAMINATION,
DECEMBER 2013.
Third Semester
PROJECT MANAGEMENT
(Upto 2011 to 2012 Batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. What are the basic components of a project?
vmh AihU TP x?
2. Explain the different methods of financing for a project.
vmhzvP P {vzu P
.
3. What are the steps in project formulations?
vmh EUP i{P ?
4. What are the steps taken to finalize a project?
J vmhzu Cv \uP P .
5. Explain the scope of project appraisal.
vmh vmi \ G USP.
6. Narrate project feasibility.
vmh EPu u USP.
32
DE7251


2
wk 10
7. What are the factors considered in the choice of a project
construction alternatives?
vmh A {nUS uPUP
PoP x?
8. What are the techniques of monitoring and controlling
the project?
J vmhzu PsPozu Pmkkzxu E
UvP USP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. What is project? Explain different phases of project.
vmh G G? Cu SvP USP.
10. What are the roles and responsibilities of a project
manager?
vmh oP UP .
11. What are the project planning? Explain.
vmhzvP vmhku Gx .
12. Explain the different methods of project appraisal.
vmhzu vk \ P UvP .
13. What are the stages of project life cycle? Explain.
vmhzv UPa _ {P x? USP.
14. Elaborate the importance of communication in a project.
J vmhzv uP uh ([Q)
UQzxzv USP.
15. Write short note on PERT and CPM.
PERT CPM US ] S P.



Ws20
DE7252
DISTANCE EDUCATION
M.B.A. (General) (Semester) DEGREE EXAMINATION,
DECEMBER 2013
Third Semester
PRODUCTION AND OPERATION MANAGEMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the scope of Production Management.
Ezv s P .
2. What is facility Planning? What are its objectives?
\v vmhh Gx x? Au |P G?
3. What are the four basic functions which constitute
Production Planning and Control?
u vmhku PmkkP |S UQ
Aih PoP UP.
4. What is Work Study? What are its importance?
o i Gx x? Au UQzx G?
5. What is Break Even Point? How can it be determined?
\{ G G? Ax G
wUPkQx?
33
DE7252


2
Ws 20
6. Describe the methods of Forecasting.
Po P ?
7. Explain the objectives of plant maintenance.
Cv SUPP USP.
8. What is Quality control? What is its relevance in TQM?
uU Pmkk Gx x? zu u s
Au uh x?

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. List out the advantages and disadvantages of
standardization.
{kzxu {P, SP
mikP.
10. Discuss the factors to be considered while designing a
good Layout.
J | o v izv PoP USP.
11. Explain the methods and procedures of Work Study.
B \P, PP
USP.
12. Elaborate the different manufacturing system being
practised in Indian.
Cv u P A
USP.
DE7252


3
Ws 20
13. Define T.Q.M. Explain how TQM can be utilized.
u s G G? G u
s kQx Gu USP.
14. What are various maintenance functions? Give suitable
examples.
P { {zx oP UP.
Eun[P uP.
15. List out the various techniques of Inventory control.
\UQ PmkmiP P
\kzv UP.


DE7253
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Third Semester
HUMAN RESOURCE MANAGEMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the role and structure of personnel function in
organisations.
o oP i UQ [S J
A G Ex USP.
2. Write a detailed note on job description.
o UP Szx P GxP.
3. Explain the reasons for demotion and its impact in an
organisation.
{US uuP Pn[P USP
A Au uUPzu .
4. Discuss in detail the significance of transfer policy in an
organisation.
A U PP UQzx Szx
P GxP.
34
DE7253


2
5. Writes short notes on :
(a) Bonus
(b) Fringe benefits.
S P :
(A) Tku
(B) P.
6. Administration of discipline is the key challenge in the
modern organisation. Discuss.
JUP s Gx | A J UQ
ATS & USP.
7. Write a short note on accident prevention in
organisations.
A zu ukzu S P.
8. What is personnel audit? Explain its significance.
o uoUP G G? Cu UQzxzu
USP.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the various principles relating to human resource
management and its applicability in India.
u sU PPP USP
Cv Ax \k uzu USP.
10. What is job specification? What are its uses?
o Sk G G? Au P G?
DE7253


3
11. Fitting the worker to the job is the most important step
in promoting individual efficiency and adjustment in
industry. Explain.
oP ozxx Gx ux
uuz vP zxuS \ \uS
UQ Psk \uP UQ i BS &
USP.
12. Describe briefly the usual methods of training industrial
employees.
u\ oPUP ] P Szx
P GxP.
13. What are the essentials of a rational and complete wage
plan? Point out the role of bonus in such wage plan.
Tz vmhzv uP
G G? Tz vmhzv UQ [S
G?
14. Explain the significance of employee motivation in an
organisation.
J A o FUPkzu UQzxzu
USP.
15. What is personnel research? What are its contents?
Explain in detail.
o B G G? Au EmTP G
G UPP GxP.



ws 9
DE7254
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Third Semester
MARKETING MANAGEMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Write a note on social marketing concept.
\P \ukP P Szx J S P.
2. What are the features of services marketing? Explain
with examples.
oP \uh uP ? Eun[Ph
USP.
3. Explain the various factors governing the marketing
environment.
\ukPa ` {nUS PoP
Szx USP.
4. What do you know about consumer behaviour? Explain
its importance.
~P |hzu G G? Au UQzxzu
USP.
35
DE7254


2
ws 9
5. Explain the reasons for the product failures. Suggest
remedies.
\u mP uhu Pn[P
USP. uSu wP uP.
6. Describe the various objectives of pricing. Explain the
procedure for price policy.
h |UP[P ? U PP
|hP USP.
7. Discuss the factors govering the channel choice.
[P P wUS PoP Szx vUP.
8. Explain in detail the various steps involved in personal
selling.
B\ i{P USP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Modern marketing starts and ends with consumers
Discuss.
| \ukP ~P uh[Q ~P
ihQx USP.
10. Explain the different elements of marketing mix. Give
examples.
\uU P TP ? Eun[P
uP.
11. Describe the concept of product life cycle along with its
stages and strategies.
UPa _ Gu P
UP. Au {P ~m[P
USP.
DE7254


3
ws 9
12. Explain in detail about skimming pricing and penetration
pricing policies.
\uU Phu \u Fk h
PPP Szx USP.
13. Explain the channels of distribution for consumer
products in the Indian context.
Cv ~P mPUP [P P
USP.
14. Write a detailed note on the recruitment and training of
sales force in the modern competitive environment.
uu mi {u `,
uukzu ] Azu Szx J UP
E P.
15. Give the meaning of advertisement copy. Explain it
with an example.
|P Gu x? Au
Eunzxh USP.




ws 19
DE7255
DISTANCE EDUCATION
M.B.A.(G) DEGREE EXAMINATION, DECEMBER 2013.
Third Semester
STRATEGIC MANAGEMENT
(Upto 2011 to 2012 Batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the concept of business system.
u G Pzu USP.
2. Explain the process of strategic planning.
Uvzv vmhh \P USP.
3. Point out the salient features of stability strategy.
{z u Uv ]\[PU SkP.
4. Discuss the concept of business level sub strategies.
u xn Uv Pzu AP.
5. What are line and staff functions?
\ {nzx oP ?
6. Enlist the merits of merger.
Cnzu |P mikP.
36
DE7255


2
ws 19

7. How does leadership influence organisational climate?
{ A ` uz v Gi
wUQx?
8. Trace the evolution of ERP.
ERP uzu .
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Distinguish between goals and objectives give examples.
|UP[PUS, Cm][PUS Ch
kPU T. Eun[P uP.
10. Critically review BCG analysis.
BCG B v \P.
11. Elaborate the merits and drawbacks of diversified
strategy.
P Uv |P SP Pa
\P.
12. What are joint ventures? Argue favouring and against
JVs.
Cn xoP AP Gx x? AuS Bu
Gv PzxUP .
13. Explain the forms of organizational structure with
examples.
{ Pmh i[P
Eun[Ph USP.
DE7255


3
ws 19
14. Summarise the elements of strategy.
Uv EP _UQ uP.
15. Explain any two software packages available for ERP
with their respective features.
ERP uh Hu C
A ]z uP Szx USP.



Ws 11
DE7256
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013
Fourth Semester
PRODUCT MANAGEMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Define product. Explain the meaning.
CUPn uP. Au .
2. Explain the role of a product managers in a firm.
J {zv P [P Szx
USP.
3. What is meant by product life cycle?
UP _] G G?
4. Explain marketing strategy.
\u vmh G G? USP.
5. What are the objectives of test marketing?
\ua \u |UP[P ?
411
DE7256


2
Ws 11
6. Explain the role of venture team in new product
development.
v EUPzv SUP
[P UP.
7. Explain team working.
S .
8. What is branding?
Ah ] G G?
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain product management organisation structure.
{P A .
10. Discuss the different product positioning strategies.
{kzxuP P EzvP GkzxU
TP.
11. Describe the new product development process in detail.
v EUP i{P Szx
zuxP.
12. Explain innovation in marketing product.
\ukzxu v PzxUP .
13. Explain the methods in product research.
Ba] P .
DE7256


3
Ws 11
14. Explain some of the new product failures in the Indian
context.
] \[P Cv v mP \uP
uhQ H Gu .
15. Why packaging is important in consumer goods.
~P PUS Pmk P UQzx
ux H?


ws2

DE7257
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Fourth Semester
PROMOTIONAL MANAGEMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. What is promotion mix? Explain the factors influencing
promotion mix decisions.
mk P G G? mk P
iP vUS PoP USP.
2. Mention the advertising agencies in Tamil Nadu.
u|mi AP T.
3. What is advertising? Is advertising an useful activity.
\u G G? \u J
\?
4. What is event marketing?
{P \u G G?
5. What is media research? How it is conducted?
\u Ba] G G? Cx G
|hzukQx?
412
DE7257
ws2

2
6. Describe the need for public relations.
UP uh u .
7. Describe the process of evaluation of promotional
programme.
mkz vmhzv vk \v i{P
.
8. Distinguish between advertising and personal selling
zvS u US E k
x?
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Define promotional budget what are the techniques used
for promotional budget.
mk \ vmh &. mk
\ vmhzu EUP kzuk u
~qUP[P ?
10. Discuss the role of advertising in this modern world of
competing business.
mi {Q Cu | EPzv zv [S
Szx USP.
11. Mention the various methods of remunerating the
salesman. Explain the best method.
PUP Fv P TP.
]u U Pn[Ph USP.
12. Define direct marketing. What are the techniques used
by the direct marketing?
|i \ukzxu . |i \ukzxu
kzuk u ~m[P ?
DE7257
ws2

3
13. Promotion programme must be within ethical ground
Discuss.
mk vmhx A|US CUP sk&
USP.
14. What is meant by performance appraisal? What are the
factors to be considered in the performance appraisal?
\mk vk G G? \mk vk
\ x PUP si PoP ?
15. What do you mean by personal selling? Describe its
merits and demerits.
B\ } Ax G? Cu |P
wP USP.



Ws 1
DE7258
DISTANCE EDUCATION
M.B.A. (General) (Semester) DEGREE EXAMINATION,
DECEMBER 2013
Fourth Semester
MARKETING OF SERVICES
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Define the term service. Explain its characteristics.
\ Gu UPn uP. Au uP
? USP.
2. Explain the concept of relationship marketing.
E \ \ukP Gu P USP.
3. Explain the different levels of positioning of services.
\ {zxu {P ? USP.
4. Discuss about the various channels of marketing of
services.
\ \ukP [P P Szx
vUP.
5. Explain about service quality.
\\ u Szx USP.
413
DE7258


2
Ws 1
6. Write a note on consultancy services.
B\ [P \ Szx UP uP.
7. Explain about customer retention. How can it be applied
in service marketing.
iUPz uUP zu Szx USP. \
\ukP. Cu G |h kzu?
8. Write a detailed note on bank marketing.
[Q \ \ukP Szx J UP uP.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the meaning of market segmentation along with
the process of segmentation for service marketing.
\u S , \a \ukP
Au \ USP.
10. What are methods of pricing of service products? Explain.
\ mP h P ? USP.
11. Prepare a promotional plan for a service of your choice.
} uukUS J \ uhP
mk vmh uUP.
12. Explain the procedures for marketing strategy
formulation.
\ukP EzvP Sx uh
USP.
13. State the method of tourism marketing in India.
Cv _ \u v UP.
DE7258


3
Ws 1
14. Explain the meaning and methods of Insurance service
marketing.
Pk \ \ukP P
USP.
15. Discuss in detail the problems of marketing of services in
India. Suggest suitable remedies.
Cv, \ \uh E a\ Szx
P vUP. AuS u wP [SP.



Ws 18
DE7259
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013
Fourth Semester
MANAGEMENT OF FUNDS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. What are the dangers of misallocation of funds?
{v Quzu E BzxP ?
2. What is the difference between leverage and cost of
capital as per the Net operating income approach?
CUP AqS Aih | P
u Q G kQx?
3. What is meant by IPO?
IPO (u [S k) G G?
4. Discuss the Dupont analysis.
k sm S v.
5. What guidelines would you follow in a financial
statement analysis?
{v{ S } Ti P
?
421
DE7259


2
Ws 18
6. What do you mean by Capital Budgeting? Mention their
managerial uses.
u vmh G G? A s
P TP.
7. What are the advantages of the cash flow of statement?
UP |hmh AUP |P x?
8. What are the ways of financing international projects?
G mk vmhzv {vku
|hQx?
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Discuss the meaning and importance of funds.
{v UQzxzu v.
10. 'Effective allocation of funds is the main function of a
fund manager' Comment.
]u {v S Gx {v UQ
oS Pzx T.
11. Discuss the various methods used for incorporating risk
factor in capital budgeting decisions.
Ch uh {v vmhh iP {n
\uP kzx P USP.
12. Explain the procedure for determining the weighted
marginal cost of capital.
uzv {mh G { AhUPzu Gi
Pski?
DE7259


3
Ws 18
13. What is the difference between risk and return as per
CAPM? What are the investment implications of CAPM?
CAPM i Ch US E
zv\ G? CAPM- umk P ?
14. Explain the various methods of project appraisal.
vmh vkP P .
15. What are the salient features of foreign exchange market
in India?
Cv Av \o \u ]P
x?





Wss
DE7260
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Fourth Semester
INVESTMENT ANALYSIS AND PORTFOLIO
MANAGEMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. Describe the different types of investment.
umi PP UP.
2. What are the basic valuation models of bonds? How do
you calculate yield on bonds?
zv[P vk \ Aih AqSP
? zv[P u G PnURk
\.
3. In what way can the relationship of risk and return be
established?
ChDk uh G {n \ C
Gu .
4. What is meant by company analysis? What financial
statements in your opinion are helpful in understanding
the companys prospects?
{ B G G? {zv uPUP Ax
PuS k {v AUPP Ex
PzxUPh TP.
422
DE7260


2
Wss
5. How does Markowitz theory help in planning an
investment portfolio?
umk zv mi vmhh, Markowitz
Pmk G kQx Gu UP.
6. Discuss the empirical tests conducted on the different
forms of random walk.
Random walk- PP Pk
|h \uP .
7. Explain the procedures for portfolio audit.
zvmi uoUP \P USP.
8. Distinguish between the validation analysis for bonds
and equity.
zv[P \un [SP vmh
P E kP USP.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Discuss in detail the basic concepts of investment
portfolio management with its importance.
umk zvmi s AihU Pzx
UQzxzu USP.
10. Systematic risks cannot be controlled but unsystematic
risks can be reduced Elaborate.
ChP Pmkkzu Cx B
ChP Szvh C USP.
11. Technical analysis is based on Dow Jones Theory.
Elucidate.
~m B Dow Jones Pmmh AihPU
Pskx USP.
DE7260


3
Wss
12. Explain the risk-return indifference curves.
ChDk \{ Pk Szx USP.
13. Describe the uses of fundamental analysis. What are its
limitations?
Aih B mi USP. Au
SkP ?
14. Discuss the types of tests that have been commonly
employed to verify the weak-form efficient market
hypothesis.
vS \u PxP mh{ \UP
xP Pk \uP PP
Szx vUP.
15. Explain the sharp model in managing the portfolio
performance.
umk mi \v s \
A USP.



WK 5
DE7261
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Fourth Semester
FINANCIAL SERVICES AND INSTITUTIONS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
1. What are the functions of mutual fund in India?
Cv {v oP G G?
2. What the objectives of credit rating?
Ph{ vmi |UP[P ?
3. Write note on :
(a) ICICI
(b) IRDBI.
S P :
(A) ICICI
(B) IRDBI.
4. Discuss the role of RBI in management of Government
securities market.
A_ zv \u s \ [Q [S
Szx USP.
423
DE7261


2
WK 5
5. Discuss the functions of IFC.
IFC oP UP.
6. Discuss the role of UTI in providing financial services in
India.
Cv, {v\ \ [Sv UTI
{zv [S Szx vUP.
7. Write short notes on
(a) CRISIL
(b) ICRA.
S P :
(A) CRISIL
(B) ICRA.
8. What are the SEBI guidelines for bonus issue?
[SP uhP \ Azx P
?
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the present position of the financial service
sector in India.
Cv {v\ \z ] uu {
Szx UQ GxP.
10. Describe in detail about the International Credit rating
and agencies.
mk A Ph { vk Au
PP P BP.
DE7261


3
WK 5
11. Critically analyse the role of UTI and LIC as Investment
Institutions.
umk {[P UTI LIC BQ QUS
UQ [S ~qQ BP.
12. Explain the concepts and scope of financial services in
India.
{v\ \P PzxUP, Cv Au
UQ GxP.
13. Explain the role of RBI in management of gift securities
markets.
_ zva \u s \ [Q [S
Szx UQ GxP.
14. Describe the development of financial institutions in
India.
Cv {v\ {[P a] Pmk
P.
15. Write detailed note of :
(a) BSE
(b) NSE.
S uP :
(A) BSE
(B) NSE.



Ws 4
DE7262
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013
Fourth Semester
LABOUR LEGISLATIONS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Describe the procedure of appointment of inspectors
under the Factories Act, 1948. What are their duties and
powers?
u\ \mh, 1948 i B {
. APh PhP
AvP[P ?
2. How is the amount of Compensation payable to an
injured workmen calculated under Workmens
Compensation Act?
J Pmh uUS [P si {n,
u {n \mhi G PnUQhkQx?
3. What are the different types of benefits provided by the
E.S.I. Act?
u { Pmk \mhzv [Pk
P ?
431
DE7262


2
Ws 4
4. Write notes on :
(a) Lay-off
(b) Lock-out
(c) Strike
(d) Retrenchment
(e) Industrial dispute
S P.
(A) uPP
(B) Puh
(C) {zu
(D) BmS
(E) u\ uP.
5. What are the rights and privileges of a registered trade
union?
J v \mh u\[Pzv EP
\PP ?
6. What is the mode of recovery of moneys due from
employees under the employees Provident Funds and
Miscellaneous Provisions Act, 1952?
u \| {v ( Cu \zxUP) \mh,
1952 i uPhx n G `
\kQx?
7. Discuss the Provisions of the Act with regard to
deductions which may be made from wages.
Tx \k P \mh \zxUP
v.
DE7262


3
Ws 4
8. What is meant by scheduled employment? Discuss the
provisions of the minimum wages Act relating to the
claims arising out of payment of less than minimum rates
of wage.
z vmh G G? Sum\ TUS
SP PkUPk TUS Sum\ T \mhzv
\zxUP v.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Describe the provisions of the factories Act, 1948 with
regard to Safety and Welfare of the workers.
u\P \mh 1948 i u xP
|UP \zxUP .
10. Define and Discuss injury arising out of and in the
course of employment as used in the Workmens
Compensation Act.
P u Gu
u {n \mhi . v.
11. Discuss the various provisions relating to standing
orders.
{ Bn \zxUP .
12. Define the term Trade Union. Explain how trade unions
are registered.
u\[P . u\[P[P G v
\kQx Gu USP.
13. Explain how bonus is calculated.
FUPzuP G PnUQhkQx Gu USP.
DE7262


4
Ws 4
14. Define the terms as used in the payment of Gratuity Act,
1972:
(a) Continuous service
(b) Family
What are the rules as to determination and recovery of
the amount of gratuity under the Payment of Gratuity
Act?
oUPh \mh 1972 i .
(A) uh \
(B) Sk
oUPhz uP wuS, v
uS vP oUPh \mhi TP.
15. Define the terms wages and Cost of living Index Under
Minimum Wages Act. Explain the procedure for fixing
and revising minimum wages.
Sum\ T \mhi .
(A) T
(B) UP Smk Sum\ T {n
\uS, Au vzv AUS
USP.





Ws 18
DE7263
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013
Fourth Semester
HUMAN RESOURCE DEVELOPMENT
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. What is the scope of human resource development? Also
explain its importance.
u mi x? Au
UQzxzu USP.
2. Write a note on role analysis.
o B Szx J S P.
3. Give the meaning of performance appraisal along with its
objectives.
o \k vmi |UP[Pz
uP.
4. Give a detailed note on performance counselling.
o \k B\ Szx J UP E uP.
5. Explain the basic requirement of success in employee
counselling.
o B\ US Aihz uP
Szx USP.
432
DE7263


2
Ws 18
6. What is meant by training? What are its objectives?
] G G? ] |UP[P ?
7. Write a detailed note on organisational culture.
A Pa\ S P.
8. Explain the current status of human resource
development in India.
Cv u mi uu {
UQ GxP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain in detail about the evolution of human resource
development as a management philosophy.
u mi a] J sz uzx
USP.
10. Explain in detail the methods of role analysis.
SvP SvPP zu USP.
11. Discuss in detail on employee potential appraisal and
development.
oP E vku k
Szx BP.
12. Explain the conceptual framework of training in detail.
] Pzu EUS vmh P GxP.
DE7263


3
Ws 18
13. Write a detailed note on learning principles under
training of employees. Give examples.
o ] R E P PPP
GkzxUPmkPh US.
14. Explain the concept of TQM and its relevance in human
resource development.
TQM xU PP u mi
Au EPu u USP.
15. Describe the interface of human resource development
with the managerial activities in an organisation.
A s \kPh u
mi uk Szx GxP.




Ws 1
DE7264
DISTANCE EDUCATION
M.B.A. (General) DEGREE EXAMINATION,
DECEMBER 2013
Fourth Semester
INDUSTRIAL RELATIONS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
PART A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Explain the principles of good industrial relations.
uP EU PmkP UP.
2. Discuss the objectives and functions of world federation of
trade unions.
u\[P[P EP Tmk Szv |UP[P
\kP UP.
3. What are industrial disputes? Bring out the causes for
industrial disputes.
u uPP G G? u uPPUP
Pn[Pz u.
4. Explain the composition and functions of wage board.
TU S A \kP UP.
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5. Enumerate the principles of effective communication.
]u uP uh PmkP Gu.
6. Discuss the significance of Employee counseling.
u B\ UQzxzu UP.
7. Explain the directive principles of state policy in labour.
uPUP A_ PP Pmku
PmkP UP.
8. State the code of conduct to maintain discipline.
JUPzu { |mkuP |hzu PU
T.
PART B (4 15 = 60 marks)
Answer any FOUR questions.
9. Discuss the role of state and unions in industrial
relations.
u EP A\[P \[P[P [Q
UP.
10. State the present position of trade union movement in
India.
Cv u \[P CUPzv C {U
T.
11. Explain the different forms of industrial disputes.
u uPP {P UP.
12. Enumerate the merits and demerits of workers
participation in management.
s u [S u |P
wPU PkUP.
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Ws 1
13. Explain the various offthejob training methods.
oUS A ] P UP.
14. Discuss the conflict management in a company.
J {zv \a\ s UP.
15. What are the causes of grievances? How can the
grievances be redressed?
SPUP Pn[P G? SP G
{zvUP?





Sp1
DE7265
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Fourth Semester
OFFICE AUTOMATION
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain page number and page break in word document.
\ Bnzv E UP Gs UP
.
2. What are the uses of help window? Explain.
Eu Po EP[P ? UP.
3. Explain the find and replace feature of word.
mi E Pskizu }USu ]P
.
4. Explain spell checking and grammar in MSExcel.
G G GU\ E GzxUP \zu
CUPn .
5. Explain the use of any four character functions in Excel,
with examples.
Excel E Hu |S ] TP
mh .
6. Explain the following Animation in slide presentation.
RPsh h kzxu
A\mhzv [S.
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DE7265


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Sp1
7. Discuss the report feature in Access.
Access AUP ] v.
8. How will you merge an Access Table with a word letter?
Explain with example.
m Piuzxh Access Amhn \x G
Eunzxh UP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the following:
(a) Renaming, copying and moving a document.
(b) How to you find the particular document.
RUPsh :
(A) Bnzv u, |P Gkzu, |Pzxu
(B) J Smh Bnzu G uk.
10. Explain the following functions in WORD
(a) Setting and changing margins.
(b) Text alignment.
\ Bnzv (i) Pnk RPsh oP
USP
(A) UP J[P Azu u
(B) E J[Pkzxu.
11. How will you define, change and delete range names in
Excel? Explain with example.
Excel uh P x, x
}USx G? Eunzxh UP.
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12. How will you add fields in Table of Access? Explain with
example.
Access Amhn [P \x G
Eunzxh UP.
13. Explain the procedure for creating and using different
chart with examples, in Excel.
GU\ h PP EUS
kzx \P USP.
14. What are the different options available in Access to
create a data base? Explain.
Access E hmh Tmh
P uP TP.
15. Explain the following:
(a) HTML Tags
(b) Write the features of outlook.
RUPsh
(A) n E Smk JmkP
(B) Am UQ ]P GxP.




wk ser
DE7266
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION,
DECEMBER 2013.
Fourth Semester
INTERNET PROGRAMMING AND WEB DESIGN
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Write about security in Internet.
Cnzv xP GxP.
2. Explain about WWW in detail.
WWW P USP.
3. Explain the features of Java language.
Java ]P USP.
4. Explain about VB script language.
VB Qm USP.
5. Write a note on SGML.
SGML S GxP.
442
DE7266


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wk ser

6. Explain about the shock wave and Lingo.
\U [P BQ USP.
7. How to create ActiveX control to activate a web page?
I \kzu HUi GU Psm
EUSx G?
8. Write about VDO Live Technology.
VDO Live u~m GxP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Describe about the Internet Programming.
Cn .
10. Explain the followings :
(a) CGI
(b) Perl.
USP :
(A) CGI
(B) Perl.
11. Explain the role of scripting language in internet.
Cnzv Qm [P USP.
DE7266


3
wk ser

12. Explain the features of HTML.
HTML ]P USP.
13. Discuss about Internet Explorer.
Ch|m GU vUP.
14. Write brief note on Netscape Navigator.
|mP |Ph S GxP.
15. How to create a custom integrated application with
multiple protocol?
i hP kzv Ph ChUhm
AP\P EUSx G?



WK 5
DE7267
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Fourth Semester
MULTIMEDIA APPLICATIONS
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Write note on development tools.
sU PP S Gx.
2. Discuss about cross platform compatibility.
Q mL Phi vUP.
3. Explain about the concept of JPEG.
JPEG USP.
4. Write about redundancy and visibility in multimedia.
ii hh ]i GxP.
5. Explain about the objects and classes in multimedia.
ii |UP[P PP
USP.
6. Write about the format classes.
Lmi PP GxP.
443
DE7267


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WK 5
7. Write note on CD family.
CD Sk S GxP.
8. Explain about the media in real word.
| EQ kzuk FhP[P USP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the system components of multimedia in detail.
ii A P[P P USP.
10. Explain text, image and graphics in multimedia.
ii hUm, C QU
USP.
11. Write about the digital audio and video.
GsoUP Bi i GxP.
12. Explain video compression technique in detail.
i P\ P USP.
13. Describe about the transform classes and component
classes.
m Pm PP .
14. Write a brief note on media organization.
FhP A S GxP.
15. Discuss about the multimedia on networks.
ii vUP.



wk14
DE7268
DISTANCE EDUCATION
M.B.A. (G) DEGREE EXAMINATION, DECEMBER 2013.
Fourth Semester
MANAGEMENT CONTROL SYSTEM
(Upto 2011 to 2012 batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. Explain the different phases of management control
system.
s Pmkk Gu G
Pmh[PP UP G Ax G \kQx
Gu USP.
2. What are the various types of organisations?
P {P AP ?
3. What do you mean by strategy?
AqS G G?
4. Explain the process for expenses control.
\PU PmkkzxuP
USP.
5. What is management information system? State its
objectives.
s uP A G G? Cu
|UP[P SkP.
452
DE7268


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wk14
6. Distinguish between management control and task
control.
s Pmkk o Pmkmh
kzxP.
7. Compare and contrast the structured and unstructured
decisions in management.
kzumh kzuhu iP
uSzx Ax kzv J S P.
8. Explain multi-national companies with suitable
examples.
mk {[P GkzxUPmkh USP.
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Explain the various types of control.
Pmkmk PP .
10. Highlight the challenges faced by the organisation if it is
planning for to implement the control system.
J { s PmkmkUPP vmhk
x, \UPk x G \uP
\vUQx Gu USP.
11. Explain the key variables in management control design.
sU Pmkk A P UQ A\[P
USP.
12. Explain the requirements of management control
structure.
s Pmkmk A EUSuP
uP USP.
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wk14
13. Describe the various steps in the process of control.
Pmkk A i{P TP.
14. Develop a management control system for the service
organisation (Assume your own choice of service
organisation).
E[P i i J \ {zxUS si
s PmkmiP u \.
15. Explain management control system needed in
multinational companies.
mk {[P uk sU
Pmkmk A USP.



Ws 4
DE7269
DISTANCE EDUCATION
M.B.A. (General) (Semester) DEGREE EXAMINATION,
DECEMBER 2013
Fourth Semester
QUALITY MANAGEMENT
(Upto 2011 2012 Batch)
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1. What are the determinants of Quality?
uzv w \ PoP ?
2. Briefly discuss the objectives of Quality Management.
us |UP[P _UPP .
3. What are the benefits of Statistical Process Control?
i Pmkmi (SPC) |P
?
4. State the importance of Controlling the Cost of quality.
uzv AhUPU Pmkmi UQzxziu
TP.
5. Explain the concept of JIT.
JIT Pzv USP.
6. Briefly discuss the elements of TQC.
zu uU Pmkmi (TQC) EmTP _UPP
.
7. Discuss the various needs of a customer.
iUP uP .
8. What are the characteristics of Quality leadership?
uz u Snv][P ?
453
DE7269


2
Ws 4
SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9. Define Quality. Describe the various functions of quality.
u CUPn uP. uzv oP
UP.
10. Discuss the steps in Quality delivering process.
u [Sv Eh[Q i{P .
11. What is acceptance sampling? How do you use acceptance
sampling in SPC?
H v G G? i
Pmkmi (SPC) H v G }
kzx?
12. Explain the various types of Quality Cost.
u AhUP PP USP.
13. Discuss about the TQC system in US.
US zu uU Pmkmk .
14. Describe briefly the procedure to obtain ISO-9000 Quality
System Certification.
ISO-9000 ua \u uP \P
_UPP .
15. Explain the steps involved in implementing a TQM
Programme.
zu u s vmhzv \kzxv
Eh[Q i{P USP.