COLLEGE OF ARTS AND SCIENCES SAN BEDA COLLEGE MENDIOLA, MANILA Submitted to: Engr. Raymond Gerard G. De Leon Submitted by: Angelica Bernardo & Jasper Sanchez Octobe !", #"!$ I% Com&'(y Po)i*e The Manila Electric ompany! or Meralco! is the "hilippines# largest distri$%tor o& electrical po'er. The company holds the po'er distri$%tion &ranchise &or some (( cities and )* m%nicipalities! incl%ding the capital city o& Manila! as 'ell as &or the cities o& San J%an! Las "i+as! ,%ezon! Mala$on! Ma-ati! aloocan! "asay! Mandal%yong! "arana.%e! and /a0otas. Meralco#s (12year &ranchise &or these mar-ets! a'arded in (334! gi0es the company control o& the energy distri$%tion ser0ices &or an area o& more than *.4 tho%sand s.%are -ilometers and a pop%lation o& more than 5*.6 million22one2&o%rth o& the "hilippines# total pop%lation. The company $oasts a co0erage rate o& more than *6 percent! the highest in the co%ntry. Each year! Meralco sells more than (4 million mega'att2ho%rs 7M89:! 'ith residential and commercial sales each contri$%ting ro%ghly 41 percent! and ind%strial sales adding 43 percent. ;ormerly a po'er prod%cer! Meralco p%rchases its po'er re.%irements primarily &rom go0ernment2o'ned /ational "o'er orporation< since the $eginning o& the (333s! ho'e0er! the company has $eg%n to p%rchase electricity &rom a n%m$er o& ne'ly esta$lished independent po'er prod%cers! helping to lo'er its prices. Meralco also has started to di0ersi&y its operations in response to the dereg%lation o& the "hilippines po'er ind%stry $y e=tending into po'er generation! ind%strial constr%ction and engineering! and other areas! incl%ding real estate de0elopment! e2commerce! and cons%ltancy ser0ices. Meralco is led $y hairman and E> Man%el M. Lopez! 'hose &amily! thro%gh direct and indirect holdings! retains control o& some (1 percent o& the company. The Lopez &amily! one o& the co%ntry#s most prominent! also controls conglomerate Benpres 9oldings and other $%sinesses. Meralco marches on to its 53)th year o& ser0ice in (355. onsistently in the list o& the "hilippines? top &i0e corporations and cited among Asia?s &inest! Meralco today ser0es o0er @.) million residential! commercial and ind%strial c%stomers. At is strategically located to ser0e the co%ntry?s center o& commerce and ind%stry and its h%$ o& go0ernment ser0ices and in&rastr%ct%res. At ser0ices a$o%t 43 man%&act%ring economic zones! 'hich also compete in the glo$al mar-et. Li-e'ise! the ompany caters to pro0iders o& o%tso%rced $%siness processes! $oth domestic and international.
Retrie0e &romB 7httpBCC'''.re&erence&or$%siness.comChistory(CD4CManila2Electric2ompany2 Meralco.html: 7httpBCC'''.meralco.com.phCc%stomerCpage2c%sA$o%t2corp"ro&ile.html) II% Pob*em o) t+e De&'tme(t The researchers had chosen Meralco?s orporate 8ellness enter to 'hich they 'ill apply some topics o& >perations Research. The orporate 8ellness enter stands inside the compo%nd o& Meralco at the $%siness district o& >rtigas! "asig ity. At is %nder the 9%man Reso%rce Department >peration! 'hich is $asically in charge o& the medical $ene&it o& acti0e and retired Meralco employees as 'ell as their other s%$sidiaries. The orporate 8ellness enter is composed o& Dental! "harmacy! Emergency room! La$oratory! >perating room! Dietary section. The Department o& 9ealth had &%lly accredited the Meralco?s orporate 8ellness enter. The "ro$lem that the orporate 8ellness enter had mostly enco%ntered in their ser0ice process is the long transaction time per patient &rom registration time to releasing o& medicines. The p%rpose o& this research is to apply operations research topics in &orm%lating alternati0e sol%tions in impro0ing the long transaction process. III% O&e'tio(, Re,e'c+ A&&*ic'tio( The researchers 'ill $e applying some >perations Research topics to pro0ide sol%tions to the pro$lem that occ%r in the company that the researchers had chosen. These topics are "ERT "M and ;orecasting 7Mo0ing a0erage:. Ta$le $elo' sho's the acti0ities in0ol0ing on the ser0ices o& Meralco orporate 8ellness enter as 'ell as the standard time and act%al time per acti0ities. Fi-ue ! Acti.itie, St'(d'd time /mi(ute,0 Actu'* time /mi(ute,0 Re-i,t'tio( 1 ! W'iti(- )o ('me to be c'**ed !" #" Co(,u*t'tio( 1 !# Di,&e(,i(- o) Medici(e, 1 2 Tot'* #1 3! ;ig%re ( sho's the comp%tations made $y the researchers that determines the estimated time d%ration as 'ell as the proposed acti0ities $y the researchers 'ith their respecti0e completion timeand crash d%ration to decrease the transaction time o& the patients. E=pected time E 7aF@mF$:CD Acti0ity AB Bet'een 5 to 4 min%tes 775F@7(:F4::CDE ( Acti0ity BB Bet'een 4 to 1 min%tes 774F@7@:F1::CDE @ Acti0ity B Bet'een D to ) min%tes 77DF@76:F)::CDE 6 Acti0ity DB Bet'een 1 to 51 min%tes 771F@753:F51::CDE 53 Acti0ity EB Bet'een 53 to (3 min%tes 7753F@751:F(3::CDE 51 Acti0ity ;B Bet'een @ to D min%tes 77@F@71:FD::CDE 1 Fi-ue # Acti.ity Pedece,,o De,ci&tio( E,tim'ted Time Du'tio( C',+ du'tio( C',+ Co,t /mi(ute,0 A 4 Re-i,t'tio( /!14$" ye', o*d0 # ! P 5,""" B 4 Re-i,t'tio( /$!46" ye', o*d0 3 # P 5""" C A,B W'iti(- 'e' 7 D C Co(,u*t'tio( /!14$" ye', o*d0 !" E C Co(,u*t'tio( /$!46" ye', o*d0 !1 F D,E Di,&e(,i(- o) Medici(e, 1 $ P !","""
"athsB A!!D!;E (1 min%tes A!!E!;E 43 min%tes B!!E!;E 45 min%tes 7ritical "ath: B!!D!;E (D min%tes rashingB Acti0ity ; E " 53!333 A!!D!;E (4 min%tes A!!E!;E () min%tes B!!E!;E (* min%tes 7ritical "ath: St' t A $ B 3 C 7 E(d D !" E !1 F 1 B!!D!;E (@ min%tes ;ig%re 4 sho's the acti0ities 'ith their early start! late start! early &inish! and late &inish. As sho'n in the ta$le there are some acti0ities that ha0e slac- time! this means that they can e=tend the patients transaction time $%t it sho%ld not e=ceed the time in the critical path sho'n a$o0e. Fi-ue $ Acti.ity ES EF LS LF S*'c8 A " $ ! 3 ! B " 3 " 3 " C 3 !! 3 !! " D !! #! !6 #6 1 E !! #6 !! #6 " F #6 $! #6 $! " Foec',ti(- Met+od: Mo.i(- A.e'-e ;ig%re 1 data sho's the n%m$er o& patients arri0ed in the &irst three 74: days. This data 'ill $e %sed to &orecast n%m$er o& patients that 'ill arri0e in the ne=t se0en days %sing the 4 days mo0ing a0erage. Fi-ue 1 D'y, No% o) P'tie(t, D'y ! !6 D'y # !2 D'y $ !1 Belo' are the comp%tations o& &orecast. Mo.i(- A.e'-e Fomu*' /D'y! 9 D'y# 9D'y$0:$ 7 D'y, Foec',t D'y !; /!69!29!10:$; !6 D'y #; /!29!19!60:$; !6 D'y $; /!19!69!60:$; !1 D'y 3; /!69!69!10:$; !1 D'y 1; /!69!19!10:$; !1 D'y 6; /!19!19!10:$; !1 D'y 7; /!19!19!10:$; !1 ;ig%re D sho's the &orecasted n%m$er o& patient &or the ne=t se0en days. Fi-ue 6 D'y, ! # $ 3 1 6 7 Foec',t Dem'(d !6 !6 !1 !1 !1 !1 !1 I<% Co(c*u,io( Meralco orporate 8ellness enter re.%ires coordination o& m%ltiple reso%rces! s%ch as physicians! medications! and diagnostic e.%ipment. Delays can $e red%ced thro%gh care&%l &orecasting and crashing o& acti0ities. ;orecasting is a strategy %sed to predict the &%t%re $ased %pon the past. The researchers %sed the mo0ing a0erage method as their &orecasting techni.%e to &oresee the %pcoming n%m$er o& patients in Meralco orporate 8ellness enter on a daily $asis. Tho%gh the %se o& &orecasting the orporate 'ellness center can esta$lish their standard operating ho%rs per day that can decrease their operating cost speci&ically in the %tilities to $alance their e=pense that 'ill inc%r thro%gh the %se o& crashing method. The "ERT "M diagram sho's the estimated d%ration o& the acti0ities as 'ell as its slac- time. The critical path is 0isi$le that pro0ides in&ormation regarding the ma=im%m time to 'hich the ser0ice can $e done< the acti0ity 'ill $e delayed i& it is completed more than the d%ration o& the critical path 'hich is 45 min%tes. Applying the method presented $y the researcher 'ill $e a$le to red%ce the transaction time o& patient in the 'ellness center o& Meralco. The researchers also created a ne' pert cpm model that sho's a di&&erent path o& patients that depends on their age. The method created $y the researchers 'ill $ene&it $oth the company and the patients $eca%se on the company side they 'ill $e recei0ing positi0e &eed$ac-s regarding their &ast ser0ice! on the patient side they 'ill $e rendered ser0ice immediately especially 'hen they ha0e serio%s illnesses that needs to $e addressed! $eca%se 'hen the acti0ity is crashed the completion time o& the patient?s transaction 'ill $e red%ced to (* min%tes! 'hich is clearly &aster than the pre0io%s system.
Thesis Entitled Assessment of Members' Satisfaction of Diamond Farms Agrarian Reform Beneficiaries Multi-Purpose Cooperative: A Basis To Improve Business Performance