Billie Pounders

Stephrenia@gmail.com
269-484-4881
OBJ!"#$S
I am seeking a position with Home Depots appliance sales team so that I can use my
skills and experience to contribute to the growth of Home Depots as well as to allow for
my own growth and learning experiences in appliances in sales and customer service.
%&'(#)#!'"#O*S
I am detail-oriented, customer focused, dependable, and able to work alone or as part of a
team and I have excellent people skills. I am able to work in a fast-paced, team
environment and to act with a customer comes first attitude. I have sales and
management experience in both the retail and restaurant business.
+P,#*!
'erote- - !all 'ssistant Post Bu. "eam 1/01/2012 -Present
!eceiving inbound phone calls from whirlpool customers, providing customer service,
answering "uestions about #hirlpool products and appliances, selling #hirlpool parts
and accessories, resolving concerns$problems associated with ma%or appliances and other
whirlpool parts and accessories, scheduling service, verifying and documenting
customers information, using &iebel, &ame 'ime and other #hirlpool products and
systems.
'erote- - !all 'ssistant 1ater )ilters "eam 2/12/2010 3 1/01/2011
!eceiving inbound calls from #hirlpool customers, providing customer service,
answering "uestions about water filters, parts and accessories and scheduling service.
Burger 4ing/%ualit. 5ining 3 'ssistant 6anager 7/2004-2/2007
!esponsible for overseeing stores operations, evaluating and making labor ad%ustments,
evaluating food use, doing daily inventory and placing food and product orders. (ther
responsibilities included cash management, handling applications, interviews, and
orientations, doing daily reports, as well as making deposits. I was also responsible for
making schedules, doing employee evaluations, write-ups and consultations. (ther
responsibilities were positioning and directing staff, coaching and training crewmembers,
making sure policies and safety procedures were followed, preparing crew and restaurant
for inspections and audits.
1end.8s - 'ssistant 6anger 1/2009-7/2004
!esponsibilities included overseeing stores operations, evaluating and making labor
ad%ustments, evaluating food use, placing food orders, positioning and directing staff,
coaching and training crewmembers. (ther responsibilities were cash management,
handling applications, interviews, and orientations, running shifts, making sure policies
and safety procedures were followed, doing end of day reports, and making deposits.
(icensed ,ealtor ) 1992-1998: 2002-2006
*ssisting clients with the listing and selling of their homes as well as in getting mortgage
information and funding, preparing loan documents, creating advertisements, ordering
appraisals and inspections, as well as making sales calls in person and by telephone.
5&!'"#O*
+ake ,ichigan -ollege .//0 and 122/-1221
3alama4oo 5alley -ommunity -ollege .//0
-oloma High &chool, -oloma ,i. 1260
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'op 1/ in 7&8 &ales for the month of 9ebruary ./1.
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*ugust .//6 - 7lected as +incoln 'ownship 8recinct Delegate .//6-./1/
*ugust .//6 - 7lected as =errien -ounty Delegate to &tate -onvention for *ugust .//6
<anuary .//6 - 7lected as =errien -ounty Delegate to &tate -onvention for <anuary .//6