Karina J.

Jacinto
5501 NW 2
nd
Ave, Apartment 113
Boca Raton, FL 33487
561-376-5121
Kjacinto@fau.edu
Objective
To offer my skills and assist clients with any help and perform tasks in a timely manner

Summary of Qualifications
Persistent in completing tasks in a timely manner
Patient in assisting customers with inquiries
Proficient in Word ,Excel, PowerPoint, Quickbooks, and Netsuite

Education
PSAV Certificate in Cosmetology, February 2015, Palm Beach State College, Lake Worth, FL

B.B.A. in International Business & Trade/Marketing, May 2011, Florida Atlantic
University (FAU), Boca Raton, FL.

A.A. in Business, December 2008, Palm Beach Community College (PBCC),
Boca Raton, FL. GPA: 3.3

High School Diploma, May 2006, Boca Raton Community High School, Boca Raton, FL.
Honors
Phi Theta Kappa Honor Society, inducted December 2008. An international organization
that recognizes and encourages students nationwide based upon performance in top ten
percent.
Deans List, Palm Beach Community College (PBCC), Boca Raton, FL
Experience
Call Center Manager, Blinc Inc, Boca Raton FL, February 2014 Current
Manage all Domestic and International Inbound and Outbound Call Centers
Manage high volume order entrys from multiple high end Domestic and International
Distributors and Retailers
Coordinate Logistics for select International/Domestic Distributors with departure of goods
Karina J. Jacinto
Page 2

Sales Representative/Customer Service, Blinc Inc, Boca Raton, FL, January 2011-February 2014
Called leads to sell cosmetic products and vitamin supplements for sales
Retained customers after closing a sale and developed a rapport with them
Created new Retailer/Direct Consumer accounts and followed up
Customer Service Representative, Statefarm Insurance, Boca Raton, FL, May 2011-February 2012
Obtained 440 License for Auto and Homeowners insurance
Worked on Beginning of Day, pulled files, scanned applications, and followed up with
customers regarding service inquiries.
Helped bilingual customers with questions regarding their policies and processed changes.
Sent letters to customers regarding late payments for their Auto, SFPP, Citizens, and FEMA
policies.
Acquired auto quotes on paper from Spanish and English speaking customers for potential
sales for other agents.

Collections Specialist, Applied Card Systems (ACS), Boca Raton, FL, January 2006-May 2011.
Worked accounts that were 5, 30, 60, 90, 180+ days delinquent and charged off accounts.
Persistent in trying to negotiate payment arrangements to help the customer with their
credit.
Helpful and informative by advising cardholders of benefits/consequences if no payment
was made or if a payment has been received.

References
Bryan Garcia
Sales Channel Coordinator
Xacti LLC
Boca Raton, FL 33487
(561)-989-7400 Ext 134
b.garcia@xacti.com

Michael Myrthil
Director of International Business Development
Nutritional Products International (NPI)
301 West Atlantic Ave Ste 7-8
Delray Beach, FL 33444
(561)-251-6469
mmyrthil@nutricompany.com