Course Handout Course Name: Management Contro System Semester: III Faculty Name: C.Padmavathi Room No: F114 Wing No: F Wing First Floor Consultation Hours: between hrs every !day" #obile No: $%4%&'&('& )mail: c*admavathi+ibsindia.org Course Objective: This course is designed to give a broad understanding of the control process, control systems and their applications to real life business situations Learning Outcomes: At the end of the course a student is expected to understand the importance of Control systems in an organization and gain knowledge about designing the control process Recommended Text Book: Management Control ystems ! "obert Anthony # $i%ay &ovindara%an' ()th *dition, Tata Mc&raw+ ,ill Suggested books: Management Control ystems ! -oseph A Maciariello and Calvin -. /irby Course Outline: Sl No Sessio n No. Topic 0 Area Covered Case Case details Chapter Reading 1 ( Introduction to Management Control System Overview of Management Control System Chapter 1-The nature of Management Control Systems (Text boo -!" #$%& ' ) Nature of Organi(ation an) nee) for Management Control "T* Mi+ro Te+hnologies, Maing the numbers *-S No. .-1/0-/.1 1 & The Subsystems an) the Components of Control Systems. Nu+or Corporation " 2 - Text -oo Case no 1-1 an) 1-' Chapter 1,-Management Control Systems 3 4oseph Ma+iariello 2 Calvin 5 6 4 Understanding Strategies Becton Dickson, 7esigning the New Strategi+8 Operational8 2 9inan+ial :lg *-S No. .-1.;-/16 Chapter ', <n)erstan)ing Strategies ( Text boo% = , Behavior and Culture for Control Systems Managerial Styles 2 7esign of the Control Systems8 Corporate Culture 2 7esign of the Control Systems Guidant Corporation, Shaping Culture through Systems *-S No. .- 1.0-/;> Chapter 1- -ehavior in Organi(ations(Text -oo% Chapter 6 3 Style an) Culture an) the 7esign of Control Systems (4oseph Ma+iariello an) Calvin 5% > - NCP- ; . !rgani"ation Structure # Control 7e+entrali(ation vs. Centrali(ation ?volution of the Matrix Stru+ture - Matrix vs. 9un+tional - 7ivisional "utonomy $%%e& Cor%oration *-S No. .-6.1-/0' Chapter = 3 of 4oseph Ma+iariello an) Calvin 5irby - @nfrastru+ture-@ Organi(ing for ")aptive Control 0 % 'es%onsi(ility Structure - Overall ?ffe+tiveness Measures - Stan)ar) Cost Center - !evenue Center - :rofit Center - @nvestment Center a% North County "uto b% )igashimaru Shoyu Company8 At).("%, :ri+e Control System Text boo Case no =-' *-S No. .-1.=-/=/ Chapter 6 3 Text -oo- !esponsibility Centers, !evenue an) ?xpense Centers Chapter = 3 :rofit Centers . $ *ransfer Pricing 3 ObBe+tives 3 Metho)s an) simple problem in Transfer :ri+ing Birch Pa%er Company *-S No. .- 1=0-//1% Chapter >, Transfer :ri+ing (Text -oo% 1/ 1' Management Control Process Budgeting as Control tool Empire Glass Company (A) HBS No . 9-109-043 Chapter 9: Budget Preparation (Text Book) 11 11 Beyond Budgeting Borealis HBS No . 9-102-048 1' 1( +ariance $nalysis Analyzing and reporting fnancial performance analysis of variances Problems on Material & Labor variances Chapter 10: Analyzing Financial Performance (Text Book) Chapter 11: Performance Measurement Systems(Text Book) 11 1& NCP-2 16 14 Performance Measurement Interactive Control- Target Costing - Activity based costing Continental Media Group : Business Highlights HBS No. 5-110-090 Chapter 11: Performance Measurement Systems (Text Book) 1= 1, Management Compensation & Communication Rewards as a control tool- Characteristics of Incentives- Communication Structures in Support of the Control Process - Impact of Information Technology on Control Systems. Crown Point Cabinetry Text book Case no 12- 2 Chapter 12: Management Compensation(Text Book) 1> 1- Management Control in Service Organizations Introduction Nature of Control in service organizations Control systems in Financial Institutions OReilley Associates Text Book Case no 14- 1 Chapter 14: Service Organizations (Text Book) 1; 1. Management Control in Multinational Corporations Cultural diferences and resulting structural design problems AB Thorsten Text Book Case no 15- 1 Chapter-15: Multinational Organization (Text Book) 1% Transfer Pricing 10 1$ Management Control in Projects Nature of Planning and Control in Projects control environment in projects reporting project auditing Evaluation of projects. Turner Construction Company: Project Management Control Systems HBS No. 9-190-128 Chapter 16 Management Control of Projects (Text Book) 1. (' NCP-3 '/ (1 Enterprise Risk Management Objectives types of risks- Risk management process- COSO ERM framework Countering the biggest Risk of All (HB Article) Enterprise Risk Management at Hydro One HBS No. 9-109-001 '1 (( Comprehensive view of Control System Turnaround Strategy, Control Systems, Incentives, Organizational & Cultural changes Ranjana Kumar Interview in IIMB Management Review, March 2004 Other contemporary issues R/ 01 2 Robert /nthony 3 0i4ay 1ovindara4an !5e6t 7oo8" Expectations rom Students : a. Students must re*ort to the res*ective sessions well be9ore the announced time. :atecomers will not be *ermitted to 4oin the class a9ter the scheduled time. ;9 late< the attendance 9or that session will be mar8ed as absent. b. Read the Case Study = material well *rior to the class discussion. >e=she is also e6*ected to read the cha*ter indicated in the course *lan as the 9aculty directs. c. ;n the class discussion student is e6*ected to *artici*ate actively and contribute to individual and grou* learning. )valuation is based on active *artici*ation. d. )valuation is a continuous *rocess at ;7S. )very student needs to be aware o9 the timelines given in the section below. /bsence 9rom these evaluations will mean non awarding o9 mar8s in that *articular com*onent e. Wherever a**licable< grou* assignments re?uire each student to contribute to the grou* e99ort. 5his enhances grou* e99ectiveness and leads to greater a**reciation o9 wor8ing in grou*s. 9. Formal dressing is suggested 9or all students. @o not roam in the academic area= attend classes in cha**als = shorts = in9ormal t shirts g. Students are e6*ected to show high regard and a**reciation 9or in class disci*line and desist 9rom using mobile *hones. 5his disturbs the class ambience and unnecessarily diverts attention o9 other students as well as the 9aculty member. h. )ach 9aculty has been given a scheduled consultation hour. AtiliBe this time to meet the 9aculty and clari9y doubts i9 any< see8 e6*lanations and get mentored i9 needed. i. /ttendance is com*ulsory in all sessions. >owever re9er to guidelines in your academic handboo8 9or e6ce*tions. Evaluation Timelines Cee*ing in line with continuous evaluation at ;7S the 9ollowing schedules have been drawn. Students are e6*ected to go through the dates = sessions mentioned and *re*are accordingly. Com*onent Com*onent Number )6*ected slot = due date #ar8s declaration by Weightage Class Partici*ation !CP" 1 Session . Session % 1' Class Partici*ation !CP" ( Session 14 Session 1, 1' Class Partici*ation !CP" & Session (1 Session (( 1' Non class *artici*ation !NCP" 1 Session - Session . 1' Non class *artici*ation !NCP" ( Session 1( Session 1& 1' Non class *artici*ation !NCP" & Session 1% Session 1$ 1' )nd e6am /t the end o9 the semester 4' 5otal 1'' Per9ormance till #idterm will be announced by end o9 session No. 1( in each course which means each student will 8now his = her *er9ormance in one CP and two NCPs. 5he 9inal result will be declared a9ter the end e6aminations. 7e9ore the student ta8es the end e6amination he = she will be aware o9 the *rogress in each course u* to an e6tent o9 -' mar8s. Students not ta8ing the evaluation according to the timelines mentioned above will not be given another o**ortunity e6ce*ting in rare circumstances o9 e6treme illness or hos*italiBation. Brie proile o the !acult" #ember C!"adma#at$i% Associate "ro&essor '(inance ) Accounting*% IBS Hyderabad! A C$artered Accounting and a "ost +raduate in Commerce ,it$ more t$an 14 years% e-.erience in teac$ing! /t$er areas o& interest incude I(0S ) 1S+AA" and Micro&inance