CrimTrac 2015 Strategic Plan Web

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CrimTrac 2015
Strategic Plan
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Contents
2
FROM THE MINISTER FOR HOME AFFAIRS
FROM THE CHAIR OF THE BOARD
BOARD STATEMENT OF STRATEGIC INTENT
FROM THE CHIEF EXECUTIVE OFFICER
OUR FRAMEWORK
OUR GUIDING PRINCIPLES
12 OUR COMMITMENT
13 OUR VALUE PROPOSITION
16 KEY DESIGN PRINCIPLES FOR NATIONAL
INFORMATION SHARING SOLUTIONS
17 OUR FOCUS
18 OUR BUSINESS PRIORITIES
19 ADDRESSING EMERGING OPPORTUNITIES
22 KEY PERFORMANCE INDICATORS
23 OUR OBJECTIVES
24 SERVICE OBJECTIVES
26 BUSINESS OBJECTIVES

CrimTrac 2015
Strategic Plan
CrimTrac 2015 Strategic Plan
from the minister for home AffAirs

CrimTrac was established through an Inter-Governmental Agreement in
2000 as a collaborative partnership between the Commonwealth, States and
Territories to help combat crime in Australia. Since then it has developed into a
leading example of cooperative federalism demonstrating what can be achieved
when all governments in Australia work together to bring national solutions to
national problems.
CrimTrac has moved from being an IT shop to a facilitator of information sharing
solutions, and is now a key agency within the broad landscape of law enforcement supporting police, border security and other bodies protecting Australia.
It is essential to have effective and efficient information sharing systems to
support law enforcement and the operational officers who protect our communities.
To achieve this we must ensure CrimTrac has the appropriate legislative and policy
frameworks to enable ongoing information-sharing between the Commonwealth,
States and Territories.
CrimTrac continues to define a new era in information-enabled policing by working with law enforcement
to roll out new technologies, which provide operational officers with vital information when and where they
need it. As legislative and technical environments become increasingly complex, CrimTrac 2015 provides an
opportunity for the agency to examine the most suitable approach to its governance and information sharing
into the future. I commend CrimTrac 2015 for its bold vision and ambitious agenda to progress the capability
of law enforcement in Australia and enhance community safety.
The hon Brendan oConnor MP

Minister for Home Affairs
Australian Government
from the ChAir of the BoArd

The commencement of CrimTrac 2015 coincides with CrimTracs 10th anniversary.
In the decade since CrimTracs Inter-Governmental Agreement was signed, the
Agency has delivered significant capabilities to enhance the fight against criminal
activity. Major capabilities delivered by CrimTrac have included the:
National Automated Fingerprint Identification System;
National Criminal Investigation DNA Database;
Australian National Child Offender Register;
National Police Reference System; and
National Police Checking Service.
The demands of law enforcement and national security have become increasingly
intertwined and government expects a unified response to threats to community
safety. To deliver our contribution in this increasingly complex environment,
CrimTrac 2015 positions the Agency to identify and develop emerging technologies
enabling secure real-time information sharing across agencies, and delivering
key data direct to operational officers.
I look forward to innovative advances in law enforcement technology and information sharing through
the delivery of CrimTrac 2015.
andreW SCIPIone aPM

Commissioner, NSW Police Force
Chair, CrimTrac Board of Management
BoArd stAtement
andreW SCIPIone aPM

Commissioner
New South Wales Police Force
(Chair)
Karl oCallaghan aPM

Commissioner
Western Australia Police
(Deputy Chair)
Tony neguS aPM

Commissioner
Australian Federal Police
Through CrimTrac 2015 the Agency will continue to make a

key difference to operational police and their investigations.
We, the Board of Management, support the strategic
direction of CrimTrac across all spheres of its work through:
valuing the trusted partnership between CrimTrac and

the law enforcement community;
recognising the essential role of CrimTrac in law

enforcement information sharing;
acknowledging the pivotal work CrimTrac undertakes to

establish national standards;
John McroBerTS aPM

Commissioner
Northern Territory Police
roMan QuaedvlIeg
BoB aTKInSon aPM
Chief Police Officer

Australian Capital Territory Policing
Commissioner
Queensland Police Service
of strAteGiC intent

supporting CrimTracs exploration of new technologies

for use in law enforcement;
endorsing CrimTrac as a trusted broker of information

throughout law enforcement in Australia and with
international counterparts; and
bringing a national focus to our decision making to

ensure the mutual best interests of Australian law
enforcement are paramount.
We support the leadership of CrimTrac to deliver these

benefits to law enforcement.
SIMon overland aPM

Chief Commissioner
Victoria Police
MIleS Jordana
Deputy Secretary
Attorney-Generals Department
Mal hyde ao aPM
WIll laurIe
Commissioner
South Australia Police
Financial Adviser
darren hIne aPM
Murray ranKIn
Acting Commissioner
Tasmania Police
Information Technology Adviser
from the Chief exeCutive offiCer

CrimTrac 2015 presents an ambitious vision of leadership and innovation to generate
information sharing solutions across police services, the wider law enforcement
community, and international counterparts. This strategic plan recognises the
challenges the Agency faces and the opportunity CrimTrac provides as a unique
model of cooperative federalism to facilitate outcomes.
We acknowledge the many challenges that arise due to different legal and policy
frameworks across jurisdictions. This plan progresses our journey towards
strengthened governance and streamlined information sharing arrangements,
including statutory recognition of CrimTrac. The success CrimTrac has already
achieved is an excellent example of the Commonwealth, States and Territories
working together to harness technology to prevent, detect and reduce the incidence
of crime in the community. CrimTrac 2015 will continue to foster these
collaborative partnerships.
The importance of a national approach to law enforcement information sharing was
reinforced in 2009 when all Commissioners of Police joined the CrimTrac Board of
Management, establishing a comprehensive national view of policing in Australia.
CrimTracs expanded Board will facilitate the realisation of the benefits delivered to
all police services around Australia through CrimTrac 2015.
CrimTrac will build upon the success achieved to date in applying the Managing Successful Programmes
and PRINCE2 management methodologies. We will also continue to commit to our guiding principles of
being responsive, innovative and accountable, together with the values of the Australian Public Service,
delivering the best possible outcomes to our partners. Our success will be measured by the extent to which
we can enhance community safety by providing law enforcement with the tools needed to combat crime.
Ben McdevITT aM aPM

Chief Executive Officer
CrimTrac Agency

OUR FRAMEWORK
Vision
Lead the delivery of national information sharing solutions for law enforcement.
Mission
Deliver and maintain high-quality, timely and cost-effective national law enforcement
information services.
Objective
CrimTrac will enhance Australian policing and law enforcement, through the delivery of high
quality information services, that meet the needs of the law enforcement community.
Outcome
Access to information that supports law enforcement agencies through collaborative national
information systems and services.
our GuidinG PrinCiPLes

Responsive
Consultative, cooperative,
communicative and
coordinating.
Working in partnership
with stakeholders and
being aware of their
needs and resources.
Meeting emerging
policing and broader law
enforcement requirements.
Providing leadership in
our areas of expertise.
Innovative
Accountable
Continuously scanning the

environment to leverage
opportunities to improve
information sharing solutions
for law enforcement.
Being open, frank

and honest.
Always seeking better

ways of working to
improve service delivery
and flexibility of systems.
Ensuring resources are

used efficiently and staff
are supported to deliver
effective solutions.
Valuing diversity of
backgrounds and ideas in
order to bring out the best for
the benefit of our stakeholders,
sponsors, clients and
team members.
Seeking appropriate
new partnerships to
deliver results.
Being committed to the

delivery of quality systems
and services that protect
the integrity of data and
the privacy of individuals.
Exercising sound
management practices
that deliver long term
financial stability
and maximise value
to stakeholders.

our Commitment
People: capability and capacity
Matching capacity to current needs and the demands of the future through committed staff and strong leadership.
Governance: internal and external

Best practice controls and processes, understood and complied with.
Business
Proactive and involved in the right projects that meet the needs of stakeholders.
Communication
Promote CrimTracs mandate to our partners.
Managing demand
Balancing workloads to maximise collaboration between CrimTrac and police services on projects.
Financial sustainability
Increase income streams through diversification, supported by rigorous internal business cases.
Technical collaboration
Integrating jurisdictional components to meet the national outcome.
12
our vALue ProPosition

National
A demonstrated ability to provide access to a national view of information holdings for law enforcement.
Expertise
Expertise in establishing national information sharing systems and services, and identifying innovative
technologies for law enforcement.
Partnership
A trusted partnership with law enforcement as the broker of their information.
Efficient
Efficient and cost effective delivery of national information sharing systems and services for
law enforcement.
Governance
Governance that facilitates national approaches to information sharing solutions for law enforcement
in a federated environment.
Reliable
A reliable custodian of information with data stored and handled in accordance with best practice security,
business continuity and privacy principles.
Economic
Recognition of economic constraints and the identification of efficiencies to reduce the total national cost
of law enforcement.
13

KeY desiGn PrinCiPLes for nAtionAL

informAtion shArinG soLutions
Where possible data is stored
and maintained in one location
only. Data is created, updated,
modified and deleted by the
authoritative source.
Law
enforcement
information
is a national
resource
The information brokered by CrimTrac is

a national law enforcement resource to
support multiple business services.
Confidential
and
accountable
Single
source data
Integrated
information
Reusable
services
Business services are
developed in a reusable
manner enabling deployment
for other purposes.
Information is integrated
so that links between
systems are identified.
Information is
stored securely
and access is
audited to ensure
privacy is protected
and data integrity
is maintained.
These principles shape the design of our information sharing solutions to deliver high quality and cost
effective systems to our partners. The principles assist with:
16
maximising integration of information;
minimising data duplication;
minimising business, technical and operating risk; and
enhancing responsiveness and cost effectiveness by maximising reuse.
our foCus
C a Pa B I l I T y
law
enforcement
Information
Services
Ce
IT
e
ov
aB
I
In
n
na
Biometric
Services
SuST
a
Background
Checking
Services
17
our Business Priorities

Law
Enforcement
Information
Background
Checking
National Police
Reference System
National Police
Checking Service
Child protection
services including the
Australian National
Child Offender Register
(ANCOR), the Australian
National Victim Image
Library (ANVIL) and the
Child Exploitation
Tracking System (CETS)
Vehicles including the
National Vehicles of
Interest (NVOI) and
National Exchange of
Vehicle and Driver Information System (NEVDIS)
Firearms including
the National Firearms
Licence and Registration
System (NFLRS) and
the National Firearms
Identification Database
(NFID)
18
National Police
Checking Service
Support System (NSS)
Biometrics
National
Criminal Investigation
DNA Database (NCIDD)
National
Automated Fingerprint
Identification System
(NAFIS)
Facial Recognition
Capability
Sustainability
Governance
Information Technology
Service Continuity
Application of PRINCE2
and MSP project and
programme management
methodologies
Approved External
Agency access
Research and
development
CrimTrac Audit Logging
Integration Facility
(CALIF)
AddressinG emerGinG oPPortunities

Law
Enforcement
Information
Acquisition and
brokerage of additional
Commonwealth, State
and Territory data and
information required by
law enforcement
Background
Checking
Biometrics
Capability
Sustainability
Governance
International criminal
history checking
Biometric centre
of excellence
Engagement with
industry and academia
Fingerprintbased
criminal history checks
Development of
national and
international standards
Integration of
information across
common platforms for
national interoperability
Continuous criminal
history checking
National Case
Management and other
national capabilities
Streamlined
criminal history
checking services
International
data exchange
Data consumption
through a
single application
Hosting watch lists and

matching against them
Kinship and
familial matching
Multimodal
identification
Development of
new partnerships
Implementing
continuous
environmental scanning
Enhanced security,
accessibility and
integrity of data
Sound legislative
base supporting
information sharing,
privacy and governance
requirements, and
financial sustainability
Contributing to the
national security
agenda
19

KeY PerformAnCe indiCAtors

CrimTracs key performance indicators focus on the Agencys
ability to provide law enforcement with rapid access to detailed,
current and accurate information. Our performance will be
measured according to the following indicators:
22
>
opportunities to improve information sharing are identified;
>
systems and services provide access to a wide array of information;
>
agreed system enhancements are completed to schedule and budget;
>
systems are readily available and data integrity is maintained.
or
ga S
n t
p isa ren
eo tio gt
pl na he
e l n
ca cu our
pa ltu
bi re
lit a
y. nd
B u S I n
e
S S
Le
sh na ad
t
a i t
be rin ona he
ne g s l in de
fit olu fo live
of ti rm ry
th on at of
e s f io
na or n
tio th
n. e
S e r v I C
e S
r
o u
st
be
on ring
ild ve
bu eli s.
to n d nes
ue i si
in ice bu
nt ct r
Co pra ou
f
t o al
en ion .
pm at e
lo rn ng
ve te ha
de in c
e d ex
th l an ion
ad na at
Le tio rm
na info
r
o u
our oBjeCtives
23
SERVICE
Lead the delivery of information sharing solutions for the benefit
of the nation.
Strategies:
>
Continue to work effectively with the Board of Management to foster ongoing development of
national information sharing solutions for law enforcement.
>
Continue to provide strategic advice to government, through the Minister and Parliamentary
Committees, on national information sharing solutions for law enforcement.
>
Strengthen CrimTracs position as a trusted provider to law enforcement of information sharing

that support safer communities.
>
Deliver solutions to partners through a model of cooperative federalism.
>
Establish information sharing system designs based on principles that evolve over time from
complex (federated) to streamlined (centralised).
Measures of success:
24
>
The Board of Management has confidence in CrimTracs ability to deliver ongoing support
to law enforcement.
>
The Minister and Parliamentary Committees endorse CrimTrac as the preferred provider of
information sharing solutions for law enforcement.
>
Stakeholders seek CrimTracs input on information sharing solutions to support community safety.
oBjeCtives

Lead the development of national and international information
exchange solutions.
Strategies:
>
Deliver our business in an effective, efficient and ethical manner.
>
Ensure interoperability of capabilities and a standardised approach.
>
Acquire and integrate additional datasets while providing law enforcement with cost effective
national access to datasets.
>
Provide a single point of reference for enhanced, integrated information.
>
Progress improvements in information sharing through more cost-effective, efficient, and rapidly
developed and deployed information sharing solutions.
>
Define the impediments to information sharing and resolve them through the joint efforts of
CrimTrac and the jurisdictions.
>
Provide an information environment where data is secure and readily available, and its integrity
is maintained.
> National and international information exchange is facilitated by CrimTrac through an
efficient, streamlined process.
> Enhanced value for law enforcement is realised through CrimTrac operating as the national
broker of criminal information.
> The value of information to law enforcement is enhanced through the application of analytics and
additional datasets, including geospatial data.
> New information and services are delivered to law enforcement through existing infrastructure.
> Data brokered by CrimTrac is consumed by law enforcement agencies through a
single application.
25
Business
Continue to build on best practices in delivering our business.
Strategies:
>
Ensure the appropriate legal and governance frameworks are in place to support effective
delivery of services to our customers.
>
Develop systems and approaches to ensure the accountability and integrity of the services
we deliver.
>
Establish a sustainable financial model to support our activities.
>
Effective application of project, programme, and portfolio management methodologies.
>
Continue to enhance our reputation though promotion of our strengths and successes.
>
Stakeholder engagement is based on meeting business requirements through innovative solutions.
>
Establish agreed principles against which law enforcement information sharing solutions will be
assessed.
26
>
CrimTracs legal framework is established and supports efficient operations.
>
Integrity of our systems and work is maintained through transparent review mechanisms.
>
CrimTrac is adequately funded to deliver information sharing solutions and identify

future opportunities.
>
Projects are delivering outcomes that meet users needs and expectations.
>
CrimTrac is a trusted broker of information and directs the development of information

sharing solutions.
>
CrimTrac delivers solutions that align with stakeholder requirements.
oBjeCtives
Strengthen our organisational culture and people cabability.
Strategies:
>
Attract, select, develop, and retain the right people.
>
Embed our guiding principles into everything we do.
>
Reward excellence that reflects our guiding principles of being responsive, innovative
and accountable.
>
CrimTrac has a high performance culture.
>
CrimTrac has the capability to meet current and future objectives.
>
CrimTrac attracts and retains the right people.
>
Recognised centres of excellence in biometrics, information technology, service management and
project delivery.
27

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Innovative Accountable Responsive Innovative Accou

Responsive Innovative Accountable Responsive Inno

FROM THE MINISTER FOR HOME AFFAIRS

FROM THE CHAIR OF THE BOARD

BOARD STATEMENT OF STRATEGIC INTENT

FROM THE CHIEF EXECUTIVE OFFICER

OUR GUIDING PRINCIPLES

Responsive Innovative Accountable Responsive