Defining the Problem

A problem well stated is half solved.

Wally Davi










The better the clarity around what the team is attempting to fix, the more efficient
they'll be in solving the problem, the solution will better 'fix' the issues, and the team
can get back to executing the business versus fixing it.














How to write clear & concise Problem Statement when using
problem solving technique

Essentially the Problem Statement should be a single phrase that states the thing
and what about the thing that deviates from the desired state.

Kepner Tregoe uses the phrase OBJECT DEFECT.

The problem statement should be
clear
concise
specific
factual
not a guess at cause (opinion; debatable)






A Problem Description should be given that provides salient details about
the Problem:

it's effect if known,

extent, timing (is it a change? if so, when started) if known,

where found and where occurring if known, etc.

But this should be a brief description and it should not address possible
causes or solutions.







Writing a problem statement
Brainstorming and coming up with ideas is stimulating and satisfying. The satisfaction
comes from finding good workable solutions to problems.

Therefore defining the problem clearly upfront can be a real aid to
the idea creation and problem solving that follows.


Defining a problem with a Problem Statement is common on academic circles and
within TQM and Six Sigma methodologies.
For Brainstorming however we need something shorter and simpler.




































STEP 1
Write down your problem or the current state.
Dont worry too much about quality at this point simply making a start is significant.
Next, expand on your problem by asking the following questions:
who does it affect / does not affect.
what does it effect / does not affect.
how does it effect / does not affect.
when is it a problem / is not a problem.
where is it a problem / is not a problem.
Now, re-write your problem statement based on those answers.

STEP 2
The Second Step is the same as the first, but focuses on the Desired or Future
State.
STEP 3
The Third Step is to combine your revised Problem or Current State and your
desired Future State into a single statement.
This might take a couple of attempts but stick with it. Finally, review your new problem
statement against the following criteria:
Focused on only one Problem.
One or two sentences long.
Does not suggest a Solution.
You should now have a concise and well balanced Problem Statement ready for a
brainstorming session.
It should be unambiguous and devoid of assumptions.
It will enable you or your group to focus in on the problem and work
toward solutions that truly fit.
The following diagram outlines the process: