Copyright 2004 Oracle Corporation.

All Rights Reserved

This logical data model is subject to change without notice.

ER Diagram Legend

Red entities owned by application product shown in diagram title
Green entities owned by other application products
Relationship line colors serve as a visual aid in reading the diagram
Subentities enclosed within thin line boxes and quote marks are sample values, not subtypes
Oracle Service Contracts Release 11i.10
Logical Data Model
SERVICE INCIDENT
SEVERITY
AR CUSTOMER
TRANSACTION LINE
SALES ORDER
LINE
SALES ORDER
CONTRACT
RELATIONSHIP
CONTRACT PRICE
ADJUSTMENT
SERVICE COVERAGE
SERVICE
COVERAGE
INSTANCE
SERVICE
COVERAGE
TEMPLATE
SERVICE
BUSINESS
PROCESS
CONTRACT
STATUS TYPE
CONTRACT
STATUS
CONTRACT OPERATION
LINE
CONTRACT
OPERATION
INSTANCE
CONTRACT
FUNCTIONAL
CURRENCY
CONVERSION
CONTRACT CLASS
OPERATION
SERVICE CONTRACT
SALES CREDIT
SERVICE REVENUE
DISTRIBUTION
SERVICE
CONTRACT
SUBSCRIPTION
ELEMENT
SERVICE
CONTRACT
SUBSCRIPTION
PATTERN
SERVICE
CONTRACT
COVERED
PRODUCT
SERVICE CONTRACT
USAGE COVERED
COUNTER
SERVICE CONTRACT
BILLING SCHEDULE
SERVICE CONTRACT
STREAM LEVEL
SERVICE CONTRACT
BILLING TRANSACTION
SERVICE CONTRACT
BILLING TXN LINE
SERVICE CONTRACT
BILLING LINE
SERVICE CONTRACT
BILLING SUBLINE
DETAIL
SERVICE CONTRACT
BILLING SUBLINE
BUSINESS
PROCESS BILLING
RATE
BUSINESS PROCESS
BILLING TYPE
SERVICE RESPONSE TIME
RESOLUTION
TIME
REACTION
TIME
PRICE LIST
STANDARD
PRICE LIST
AGREEMENT
PRICE LIST
SERVICE
ACTIVITY
BILLING TYPE
SERVICE COVERAGE
TIME
SERVICE
CONTRACT
RESOURCE
SERVICE CONTRACT
BUSINESS PROCESS
SERVICE CONTRACT
COVERED LEVEL
SYSTEM COVERED
LEVEL
CUSTOMER ACCOUNT
COVERED LEVEL
PRODUCT COVERED
LEVEL
ITEM COVERED LEVEL
PARTY SITE COVERED
LEVEL
PARTY COVERED
LEVEL
TRACKED ITEM
UNIT GROUP
TRACKED ITEM
UNIT
COUNTER
PREVENTIVE
MAINTENANCE
SCHEDULE
PREVENTIVE
MAINTENANCE
STREAM LEVEL
PREVENTIVE
MAINTENANCE
ACTIVITY
MRO MAINTENANCE
REQUIREMENT
MRO MAINTENANCE
PROGRAM
MRO MAINTENANCE
ACTIVITY
ACCESS PEOPLE
USER OTHER
PERSON
USER
RESPONSIBILITIES
RESPONSIBILITY
PARTY SOURCE
PARTY ROLE
LINE STYLE
SUBLINE STYLE
TOP LINE STYLE
CONTRACT LINE
TYPE
CONTRACT
CATEGORY ROLE
CONTACT
SOURCE
CONTACT ROLE CONTRACT
PARTY CONTACT
BILLING
CONTACT
VENDOR
CONTACT
SHIPPING
CONTACT
CONTRACT GROUPING
CONTRACT
GROUPING
SUBGROUP
CONTRACT GROUP
GROUPING
CONTRACT GROUP
CONTRACT GROUP
PRIVATE FOLDER
CONTRACT GROUP
PUBLIC FOLDER
PARTY SITE
USE
PARTY SITE
PARTY CUSTOMER
ACCOUNT CONTACT
PARTY
ORGANIZATION PARTY PERSON PARTY
CUSTOMER
ACCOUNT SITE
CUSTOMER
ACCOUNT
RESOURCE (JTF)
INDIVIDUAL
RESOURCE
NONINDIVIDUAL
RESOURCE
RESOURCE
GROUP
PERSON
EMPLOYEE
OTHER
PERSON
CONTRACT
RESPSONSIBILITY
ACCESS
CONTRACT CATEGORY
READ ACCESS
CONTRACT
CATERGORY MODIFY
ACCESS
CONTRACT
QUALITY CHECK
LIST PROCESS
CONTRACT
QUALITY CHECK
LIST
CONTRACT QA
CHECK LIST
PROCESS
PARAMETER
CONTRACT PARTY
CONTRACT
CUSTOMER
CONTRACT
VENDOR
CONTRACT CHANGE
REQUEST TYPE
CONTRACT CHANGE
REQUEST STATUS
CONTRACT CHANGE
REQUEST PARTY
CONTRACT CHANGE
REQUEST
CONTRACT
ALTERATION
CONTRACT
AMENDMENT
VALID CONTRACT
STATUS TYPE
OPERATION
VALID CONTRACT
STATUS OPERATION
TIME CODE UNIT
TIME CODE
OPERATION
LINE
OPERATION
CONTRACT
OPERATION
BILLING PROFILE PRICING MODIFIER
LIST
SURCHARGE
LIST
DISCOUNT LIST
ITEM
MASTER ITEM
LABOR ITEM
STANDARD ITEM
SERVICE
PROGRAM
SUBSCRIPTION
SERVICE USAGE
ORGANIZATION ITEM
PROCESS DEFINITION
PARAMETER
PROCESS DEFINITION
PLSQL
PROCESS
DEF
WORKFLOW
PROCESS
DEF
SCRIPT
PROCESS
DEF
ALERT
PROCESS
DEF
OUTCOME PROCESS
ARGUMENT
STATIC VALUE
DYNAMIC VALUE
OUTCOME
PROCESS
CONDITION
OCCURRENCE
CONDITION HEADER
ACTION BASED
CONDITION
DATE BASED
CONDITION
ACTION
ATTRIBUTE
VALUE
ACTION
ATTRIBUTE
ACTION
DATE BASED
ACTION
EVENT BASED
ACTION
SERVICE CONTRACT LINE
USAGE
SERVICE
EXTENDED
WARRANTY
SUBSCRIPTION
WARRANTY
SERVICE CONTRACT
CONTRACT TEMPLATE
USAGE
CONTRACT TEMPLATE
CONTRACT SECTION
CONTRACT CLAUSE
CONTRACT
CLASS
CONTRACT
CATEGORY
for
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order
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order
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