A Study On Job Satisfaction of Employees in Cholamandalam Ms General Insurance Limited Chennai

“A STUDY ON JOB SATISFACTION OF EMPLOYEES IN
CHOLAMANDALAM MS GENERAL INSURANCE LIMITED

CHENNAI”
MAJOR PROJECT REPORT
Submitted by
R.MUTHUKUMAR
06BA078
Under the guidance of

Mr. BRIGHTON ANBU
Lecturer
KSM
Submitted in partial fulfillment of the requirements for the award of the degree of
” MASTER OF BUSINESS ADMINISTRATION” of Karunya university
KARUNYA SCHOOL OF MANAGEMENT

KARUNYA UNIVERSITY
COIMBATORE-641114
KARUNYA SCHOOL OF MANAGEMENT

KARUNYA UNIVERSITY
DECLARATION
I hereby declare, the project work entitled “A STUDY ON JOB SATISFACTION IN

CHOLAMANDALAM MS GENERAL INSURANCE LIMITED, CHENNAI” for
partial fulfillment of the requirements for the award of the degree of “MASTER OF
BUSINESS ADMINISTRATION”, as a record of original work done by me under the
supervision and guidance of Mr. BRIGHTON ANBU, Karunya school of management,
Karunya university, COIMBATORE. This project work has not formed the basis for the
award of any Degree /Diploma/Associateship/Fellowship of similar titles to any
candidate of any university.
Place: Signature of the student

Date:
ACKNOWLEDGMENT
I am indebted to the all powerful ALMIGHTY GOD for all the blessings he
showered on me and for being with me throughout the study.
I would like to express my sincere thanks to Mr. Dr. REVEES WESLY, HOS
Karunya School of management who provided me an opportunity to do this project.
I am deeply obliged to Mr. RAYMOND LOBO (VICE PRESIDENT-HR) AND
MS. MALINI (HR-MANAGER) for his exemplary guidance and support without
whose help this project would not have been success.
I would like to place on record my sincere gratitude and appreciation to my project guide
Mr. BRIGHTON ANBU Karunya school of management, for his kind co-
operation and guidance which enabled me to complete my project.
I also take this opportunity to express my deed gratitude to my loving parents and
friends who are a constant source of motivation and for their never ending support and
encouragement during this project.
S.No Title of the Table Page
No
1. Table showing gender of the respondents
2. Table showing monthly income of the respondents
3. Table showing Education qualification of the respondents
4. Table showing marital status of the respondents
5. Table showing Years of experience of the respondents
6. Table showing Working hours are convenient for me of the employees
7. Table showing I’m happy with the work place of the respondents
8. Table showing the lightings and other arrangements in the office are satisfactory
of the respondents
9. Table showing I have too much work to do of the respondents
10. Table showing safety measures provided by the company of the respondents
11. Table showing My relationship with my supervisors is cordial of the respondents
12. Table showing my supervisor in not partial of the respondents
13. Table showing my supervisor considers my idea too while taking decision of the
respondents
14. Table showing I’m satisfied with the support from my co-workers of the
respondents
15. Table showing People here have concern over one another and tend to help one
another of the respondents
16. Table showing I’m happy with the refreshment facilities of the respondents
17. Table showing we are provided with the rest and lunch room facilities and they
are good of the respondents
18. Table showing the parking space for our facilities of the respondents
19. Table showing I’m satisfied with the first aid facilities of the respondents.
20 Table showing I’m satisfied with the loan facilities and other personal welfare
facilities offered by the company of the respondents
21 Table showing I feel I’m paid a fair amount for the work I do of the respondents
22. Tale showing I’m satisfied with the chances for my promotion of the respondents.
23. Table showing the salary we receive are good as other organizations offer of the
respondents
24. Table showing I’m satisfied with the allowances provided by the organization of
the respondents
25. Table showing I feel my boss motivates me to achieve the organizational goals of
the respondents
26. Table showing my supervisor motivates me to increase my productivity when I’m
unproductive of the respondents.
27. Table showing communication seems good within this organization of the
respondents
28. Table showing work assignments are explained clearly to me of the respondents
29 Table showing I love this job and to work in this organization of the respondents.
30 Table showing My work life is meaningful to me of the respondents
31 Table showing my work life is valuable in attaining organizational goals of the

respondents
32 Table showing I have adequate opportunities to use my ability of the respondents
33 Table showing overall I’m satisfied with the job of the respondents
34 Table showing the significance difference among experience group of

respondents with reference to environment and nature of work factor
35. Table showing the significance difference among experience group of
respondents with reference to Relationship with supervisors and colleagues factor
respondents with reference to welfare facilities factor
respondents with reference to Pay and promotion factor
respondents with reference to Communication and motivation factor
respondents with reference to job factor.
40. Table showing the significance difference among Age group of respondents with
reference to job factor.
41. Table showing the significance difference among Gender of respondents with
reference to job factor.
S.No Title of the Chart Page

No
1. Chart showing gender of the respondents
2. Chart showing monthly income of the respondents
3. Chart showing Education qualification of the respondents
4. Chart showing marital status of the respondents
5. Chart showing Years of experience of the respondents
6. Chart showing Working hours are convenient for me of the employees
7. Chart showing I’m happy with the work place of the respondents
8. Chart showing the lightings and other arrangements in the office are satisfactory
of the respondents
9. Chart showing I have too much work to do of the respondents
10. Chart showing safety measures provided by the company of the respondents
11. Chart showing My relationship with my supervisors is cordial of the respondents
12. Chart showing my supervisor in not partial of the respondents
13. Chart showing my supervisor considers my idea too while taking decision of the
respondents
14. Chart showing I’m satisfied with the support from my co-workers of the
respondents
15. Chart showing People here have concern over one another and tend to help one
another of the respondents
16. Chart showing I’m happy with the refreshment facilities of the respondents
17. Chart showing we are provided with the rest and lunch room facilities and they
are good of the respondents
18. Chart showing the parking space for our facilities of the respondents
19. Chart showing I’m satisfied with the first aid facilities of the respondents.
20 Chart showing I’m satisfied with the loan facilities and other personal welfare
facilities offered by the company of the respondents
21 Chart showing I feel I’m paid a fair amount for the work I do of the respondents
22. Tale showing I’m satisfied with the chances for my promotion of the respondents.
23. Chart showing the salary we receive are good as other organizations offer of the
respondents
24. Chart showing I’m satisfied with the allowances provided by the organization of
the respondents
25. Chart showing I feel my boss motivates me to achieve the organizational goals of
the respondents
26. Chart showing my supervisor motivates me to increase my productivity when I’m
unproductive of the respondents.
27. Chart showing communication seems good within this organization of the
respondents
28. Chart showing work assignments are explained clearly to me of the respondents
29 Chart showing I love this job and to work in this organization of the respondents.
30 Chart showing My work life is meaningful to me of the respondents
31 Chart showing my work life is valuable in attaining organizational goals of the

respondents
32 Chart showing I have adequate opportunities to use my ability of the respondents
33 Chart showing overall I’m satisfied with the job of the respondents
Chapter -I
INTRODUCTION
1.1 Job Satisfaction:
Job Satisfaction is the favorableness or un-favorableness with
which the employee views his work. It expresses the amount of
agreement between one’s expectation of the job and the rewards that the
job provides. Job Satisfaction is a part of life satisfaction. The nature of
one’s environment of job is an important part of life as Job Satisfaction
influences one’s general life satisfaction.
Job Satisfaction, thus, is the result of various attitudes possessed by an

employee. In a narrow sense, these attitudes are related to the job under
condition with such specific factors such as wages. Supervisors of
employment, conditions of work, social relation on the job, prompt
settlement of grievances and fair treatment by employer.
However, more comprehensive approach requires that many factors are

to be included before a complete understanding of job satisfaction can be
obtained. Such factors as employee’s age, health temperature, desire and
level of aspiration should be considered. Further his family relationship,
Social status, recreational outlets, activity in the organizations etc.
Contribute ultimately to job satisfaction.
1.2 FACTORS INFLUENCING JOB SATISFACTION

The major factors influencing job satisfaction are presented below:
SUPERVISION
To a worker, Supervision is equally a strong contributor to the job
satisfaction as well as to the job dissatisfaction. The feelings of workers
towards his supervisors are usually similar to his feeling towards the
company. The role of supervisor is a focal point for attitude formation.
Bad supervision results in absenteeism and labor turnover. Good
supervision results in higher production and good industrial relations.
CO-WORKERS
Various studies had traced this factor as a factor of intermediate
importance. One’s associates with others had frequently been motivated
as a factor in job satisfaction. Certainly, this seems reasonable because
people like to be near their friends. The workers derive satisfaction when
the co-workers are helpful, friendly and co-operative.
PAY
Studies also show that most of the workers felt satisfied when they are
paid more adequately to the work performed by them. The relative
important of pay would probably changing factor in job satisfaction or
dissatisfaction.
AGE
Age has also been found to have a direct relationship to level job of
satisfaction of employees. In some groups job satisfaction is higher with
increasing age, in other groups job satisfaction is lower and in other
there is no difference at all.
MARITAL STATUS
Marital status has an important role in deciding the job satisfaction.

Most of the studies have revealed that the married person finds
dissatisfaction in his job than his unmarried counterpart. The reasons
stated to be are that wages were insufficient due to increased cost of
living, educations to children etc.
EDUCATION
Studies conducted among various workers revealed that most of workers
who had not completed their school education showed higher satisfaction
level. However, educated workers felt less satisfied in their job.
WORKING CONDITION
The result of various studies shows that working condition is an
important factor. Good working atmosphere and pleasant surroundings
help increasing the production of industry. Working conditions are more
important to women workers than men workers.
1.3 REVIEW OF LITERATURE:
JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH

– by NAZRUL ISLAM & GOUR CHANDRA SAHA
This study attempts to evaluate job satisfaction of bank officers in
Bangladesh. It focuses on the relative importance of job satisfaction
factors and their impacts on the overall job satisfaction of officers. It also
investigates the impacts of bank type, work experience, age, and sex
differences on the attitudes toward job Satisfaction.
The result shows that salary, efficiency in work, fringe
supervision, and co-worker relation are the most important factors
contributing to job satisfaction. Private bank officers have higher levels
of job satisfaction than those from public sectors as they enjoy better
facilities and supportive work environment. Sex and age differences have
relatively lower level of impact on it. The overall job satisfaction of the
bank officers is at the positive level.
Factors affecting Job satisfaction among academic professionals in

tertiary institutions in Zimbabwe
– By P. Chimanikire, E. Mutandwa, C. T.
Gadzirayi, N. Muzondo and B. Mutandwa
The broad objective of this study was to determine factors affecting
job satisfaction among academic professionals in tertiary institutions of
Zimbabwe against the backdrop of high brain drain in the sector. A total
of eighty respondents were selected randomly from departmental lists
and interviewed using structured questionnaires.
The results of the study showed that a greater proportion of the
academic staff was not satisfied with their jobs. Reasons for
dissatisfaction include high volume of work, inadequate salaries,
allowances, loans to facilities purchase of housing stands and cars.
1.4 Objective of the study:

1. To Study the job satisfaction of employees in Cholamandalam MS
General Insurance, Chennai.
2. To Measure the satisfaction levels of employees on various factors

and give suggestions for improving the same.
3. To find out whether experience have an effect on Job Factors.
4. To find the significance difference among age groups with respect

to job Factors.
5. To find the significance difference among male and female

employees with respect to job Factors.
1.5 Limitations of the study:
1. Sample size of the study is only 100.
2. Some of the respondents were not responding to some of the

questions.
3. Due to time constraint the researcher was not able to complete the
project to desired level.
INDUSTRY PROFILE
2.1 Industry
INSURANCE:
We face a lot of risks in our daily lives. Some of these lead to financial
losses. Insurance is a way of protecting against these financial losses.
For a payment (premium), an insurance company will take the
responsibility of compensating your financial losses.
Insurance can be termed as a form of risk management which is mainly

used to protect an individual against the risk of prospective financial
loss, if any. Insurance can be used as a tool to shield an individual
against potential risks like travel accidents, death, unemployment, theft,
property destruction by natural calamities, fire mishaps etc.
Life insurance:
Loss of a family member is a catastrophe which glooms a family’s life.

But even more tragic is the death of a sole bread earner for the family,
who then has to go through the pain of losing their loved one, as well as
the financial loss putting their survival in jeopardy.
This financial hardship due to a sudden death of a family member or a

disability resulting to a loss of job or inability to
Work can be avoided to a great extent by taking up a life insurance
policy.
A Life insurance or disability insurance covers such losses and pays a

family, compensation to restore the earnings lost by them due to a
Sudden death or disability.
The monthly premiums for a life insurance are generally based upon the
age, health, and occupation information of the applicant, in addition to
the total benefits to be paid to him for his policy.
General Insurance:
Insurance other than ‘Life Insurance’ falls under the category of General
Insurance. General Insurance comprises of insurance of property against
fire, burglary etc, personal insurance such as Accident and Health
Insurance, and liability insurance which covers legal liabilities. There are
also other covers such as Errors and Omissions insurance for
professionals, credit insurance etc.
Non-life insurance companies have products that cover property against

Fire and allied perils, flood storm and inundation, earthquake and so on.
There are products that cover property against burglary, theft etc. The
non-life companies also offer policies covering machinery against
breakdown, there are policies that cover the hull of ships and so on. A
Marine Cargo policy covers goods in transit including by sea, air and
road. Further, insurance of motor vehicles against damages and theft
forms a major chunk of non-life insurance business.
In respect of insurance of property, it is important that the cover is taken

for the actual value of the property to avoid being imposed a penalty
should there be a claim. Where a property is undervalued for the
purposes of insurance, the insured will have to bear a ratable proportion
of the loss. For instance if the value of a property is Rs.100 and it is
insured for Rs.50/-, in the event of a loss to the extent of say Rs.50/-,
the maximum claim amount payable would be Rs.25/- (50% of the loss
being borne by the insured for underinsuring the property by 50%). This
concept is quite often not understood by most insured.
Personal insurance covers include policies for Accident, Health etc.

Products offering Personal Accident cover are benefit policies. Health
insurance covers offered by non-life insurers are mainly hospitalization
covers either on reimbursement or cashless basis. The cashless service is
offered through Third Party Administrators who have arrangements with
various service providers, i.e., hospitals. The Third Party Administrators
also provide service for reimbursement claims. Sometimes the insurers
themselves process reimbursement claims.
Accident and health insurance policies are available for individuals as

well as groups. A group could be a group of employees of an organization
or holders of credit cards or deposit holders in a bank etc. Normally
when a group is covered, insurers offer group discounts.
Liability insurance covers such as Motor Third Party Liability Insurance,

Workmen’s Compensation Policy etc offer cover against legal liabilities
that may arise under the respective statutes— Motor Vehicles Act, The
Workmen’s Compensation Act etc. Some of the covers such as the
foregoing (Motor Third Party and Workmen’s Compensation policy) are
compulsory by statute. Liability Insurance not compulsory by statute is
also gaining popularity these days. Many industries insure against Public
liability. There are liability covers available for Products as well.
COMPANY PROFILE
2.2 The Murugappa Group:
The Murugappa Group, a century old group with a turnover of Rs.7300

crores, is a 1.85 billion USD conglomerate with business interests. It has
29 companies under its umbrella of which eight are listed and actively
traded as the National Stock Exchange and the Bombay Stock Exchange.
The Murugappa Group is the recipient of the Distinguished Family

Business Award – 2001 from the International Institute of Management
Development (IIMD) in Switzerland. It is the only business group in Asia to
have received this prestigious award.
The Murugappa Group, a century old group with a turnover of Rs.7300

crores.
• Diversified businesses – abrasives, engineering, farm inputs,

plantations, sugar, bio-products, chemicals, nutraceuticals and
financial services.
• Industry leader in many fields – first Indian corporate house that
evolved from being a family-owned business to a professionally run
organization, committed to corporate governance.
• Key Strengths – highly people-oriented people, with a workforce of nearly
28,000 satisfied employees.
• Deeply committed to various social concerns – be it healthcare,
education or field research to help rural India.
Group Companies
The Major group Companies are:
Tube Investments of India Ltd. – Core business areas are in the

manufacturing of bicycles, steel strips tubing and auto components.
Leading Brands – BSA and Hercules.
EID Parry India Ltd. – The Company has interest in Sugar and bio-
chemicals. Erstwhile Sanitary ware division was recently spun off as Joint
Venture with ROCA, Spain.
Carborundum Universal Ltd. – A pioneer and industry leader in

abrasives, electro chemicals, refractories and industrial ceramics. Leading
brands – Ball master, Ajax and Jawan.
Coromandel Fertilizers – Bringing world-class technology to the

Indian farmer enabling him to produce more from small land holdings.
Assisting India achieve self-sufficiency in food.
Godavari Fertilisers – Godavari Fertilizers, a Company acquired from

the Government of Andhra Pradesh manufacturers phosphatic fertilizers in
Kakinada.
Chola DBS Finance Company LTd. – Strong presence in the

financial service sector, with a solid reputation in automobile financing.
Parry Agro Industries Ltd. – Part of the Group’s plantation business,
has many firsts to its credit. It is the first tea factory in the world to be
computerized and the first CTC factory to obtain the ISO 9000 certification.
Parry Nutraceuticals Ltd. – A major player in the field of healthcare.

Leading Brands - Beta Carotene and Spirulina, both highly successful
nutritional supplements.
Mitsui Sumitomo Insurance Group
Mitsui Sumitomo Insurance Group is one of the largest insurance groups in

the world. Today the group operates in non-life insurance, life insurance,
financial services and risk management services.
With non-life insurance as its core business, the Mitsui Sumitomo

Insurance Groups operations span 38 countries across the globe. With A
GWP of 13.74 billion USD in 2005, MS is the second largest insurance
group in Japan, in terms of net premium and is rated AA – Standard &
Poor and Aa3 by Moody’s
Mitsui Sumitomo Insurance has 733 sales bases, 257 claims handling
offices and approximately 75,000 agents throughout Japan to form a sales
network of the highest class in the industry. The company also offers global
services with 61 sales bases in 38 countries and regions overseas.
Cholamandalam Financial Services Group
Chola DBS Finance Company LTd. is a financial service conglomerate that

has achieved a high compound annual growth rate. Cholamandalam today
has a strong presence in the financial service sector, with a solid reputation
in automobile financing. With a strong focus on growth, Cholamandalam
has widened its services by diversifying into mutual funds, insurance sector
and recently into personal finance.
The Business Units
The business units within Cholamandalam are:
• Cholamandalam MS General Insurance Company Ltd. (General

Insurance )
• Chola DBS Finance Company Ltd (CDFL)
(Asset Finance: Leasing, Hire purchase, Corporate Finance, Capital

market Finance)
• DBS Cholamandalam Asset Management Co. Ltd. (CAMC)
(Mutual Funds)
• DBS Cholamandalam Distribution Services Ltd. (CDS)
(Retail Distribution of Financial Products)
• DBS Cholamandalam Securities Ltd. (CSec)(Stock Broking)

• Cholamandalam MS Risk Management Services Ltd. (CMSRS)(Risk
Inspection and Management Consulting)
Cholamandalam MS General Insurance Company Ltd:
Cholamandalam MS General Insurance Company Ltd. is a Joint Venture

between the $2.0 billion Murugappa Group, one of India’s largest family-
promoted, professionally managed business groups enjoying leadership
position in many of its several diversified businesses and Mitsui
Sumitomo Insurance Group of Japan, one of the top ten General
Insurance companies globally and Japans second largest Insurance
Group.
Cholamandalam MS offers a rich range of comprehensive product

solutions panning almost all non-life Insurance offerings ranging from
Motor Insurance, Health, Home, Travel, to Accident, Property, Marine
and Engineering. The Organizations’ commitment to consumer
orientation is seen right from Underwriting and product development, its
product differentiation, high operational efficiency for policy issuances, to
excellent customer redressal mechanisms for fair and quick Claims
settlement. With its competencies and consumer focus, Cholamandalam
MS is poised to become one of the large players in the Industry.
The company was incorporated as Cholamandalam General Insurance

Company Limited on November 2, 2001 under the companies Act, 1956
and received its Certificate of Registration from the Insurance Regulatory
and Development Authority on July 15, 2002 to transact general insurance
business.
During the year 2003-2004 the company inducted Mitsui Sumitomo

Insurance Company Limited, Japan as a strategic alliance partner with a
26% stake and the company’s name was consequently changed to
Cholamandalam MS General Insurance Company Limited effective May 8,
2003.
Board of Directors
M A Alagappan Chairman
M Anandan Managing Director
(w.e.f. April 1, 2006)
V Natarajan Director
R Srinivasan Director
Suresh N Talwar Director
Makoto Toyoshima Director
Isamu Endo Director
(w.e.f. April 25, 2006)
Susumu Uchida Director
(till April 25, 2006)
Junichi Kitamura Wholetime Director
Senior Management Team
M Anandan Managing Director
Junichi Kitamura Wholetime Director
S S Gopalarathnam Executive Vice President
V Suryanarayanan Vice President -Finance
Shivkumar Shankar Business Head-Retail
M Subramanian Business Head-Commercial
S N Roy Head-Information Technology
Kaira Gangaiah Head-Human Resources
Suresh Krishnan Company Secretary
Auditors
M/s. Price Waterhouse, Chennai
M/s. S.B. Billimoria & Co., Chennai
Bankers
Standard Chartered Bank, Chennai
Hongkong & Shanghai Banking Corporation, Chennai
HDFC Bank Ltd., Chennai
ICICI Bank Ltd., Chennai
Bank of Tokyo- Mitsubishi Ltd., Chennai
American Express Bank Ltd., Chennai
CHAPTER – III
RESEARCH METHODOLOGY:
The methodology followed for conducting the study includes the specification of research
design, sample design, questionnaire design, data collection and statistical tools used for
analyzing the collected data.
3.1 Research design:
The research design used for this study is of the descriptive type. Descriptive research
studies are those studies which are concerned with describing the characteristics of a
particular individual or a group.
3.2 Sample size:
The sample size consisting of 100 respondents were selected for the study.
3.3 Sampling design:
Since it is difficult to contact the entire population, sampling technique was adopted. The
employees were interviewed using convenience sampling techniques.
\
3.4 Questionnaire design:
Questionnaire was designed in consultation with the experts of Cholamandalam MS
General Insurance Company in such a manner that it would facilitate the respondents to
reveal maximum information.
3.5 Data collection

The primary data was collected by using questionnaires. The questionnaire has 28
questions excluding marital status, age, factor prompted to join reliance. A five point
scale was used such as strongly disagree, disagree, neutral, agree and strongly agree.
3.6 Statistical tools used for analysis:
The collected data were analyzed by using following techniques:
• Percentage analysis
• One-way ANOVA
DATA ANALYSIS AND INTERPRETATION
Chapter -IV
Table no: 1
Ge nde r
Cumulative
Frequency Percent Valid Percent Percent
Valid male 74 74.0 74.0 74.0
female 26 26.0 26.0 100.0
Total 100 100.0 100.0
Chart no: 1
Gender
80
60
40
20
Frequency
0
male female
Gender
Table no: 2
M onthly AIncome
Cumulative
Valid below rs.10000 8 8.0 8.0 8.0
10000-20000 45 45.0 45.0 53.0
20000-30000 31 31.0 31.0 84.0
above 30000 16 16.0 16.0 100.0
Total 100 100.0 100.0
Chart no: 2
Monthly AIncome
50
40
30
20
Frequency
10
0
below rs.10000 10000-20000 20000-30000 above 30000
Monthly AIncome
Table No: 3
Education qualification
Cumulative
Valid P.G 46 46.0 46.0 46.0
U.G 54 54.0 54.0 100.0
Total 100 100.0 100.0
Chart No: 3
60
50
40
30
20
Frequency
10
0
P.G U.G
Tale No: 4
M arital Status
Cumulative
Valid married 55 55.0 55.0 55.0
Unmarried 45 45.0 45.0 100.0
Total 100 100.0 100.0
Chart no: 4
Marital Status
60
50
40
30
Frequency
20
10
0
married Unmarried
Marital Status
Table No: 5
Ye ars of Expe rie nce
Cumulative
Valid Less than 1yr 8 8.0 8.0 8.0
1-2 yrs 26 26.0 26.0 34.0
2-3yrs 20 20.0 20.0 54.0
3-4yrs 26 26.0 26.0 80.0
Above 4yrs 20 20.0 20.0 100.0
Total 100 100.0 100.0
Chart Mo: 5
Years of Experience
30
20
10
Frequency
0
Less than 1yr 1-2 yrs 2-3yrs 3-4yrs Above 4yrs
Years of Experience
Table No: 6
Working hours are convenient for me
Cumulative
Valid strongly agree 34 34.0 34.0 34.0
agree 32 32.0 32.0 66.0
neither agree nor
18 18.0 18.0 84.0
disagree
disagree 13 13.0 13.0 97.0
strongly disagree 3 3.0 3.0 100.0
Total 100 100.0 100.0
Chart No: 6
Working hours are convenient for me

40
30
20
Frequency
10
0
strongly agree neither agree nor di strongly disagree
agree disagree
W orking hours are convenient for me
Interpretation:
From the above chart and table it is clearly evident that 34% of the
respondents strongly agree that working hours are convenient from them
and 32% agree with that and 18% neither agree nor disagree and 13%
disagree with the working hours and 3% are strongly against working
hours.
Table No: 7
I'm happy iwth my work place
Cumulative
agree 39 39.0 39.0 69.0
neither agree nor
18 18.0 18.0 87.0
disagree
disagree 8 8.0 8.0 95.0
Total 100 100.0 100.0
Chart No: 7
I'm happy iwth my work place
50
40
30
Frequency
20
10
0
agree disagree
I'm happy iwth m y work place
Interpretation:
From the above table it is clear that 30% respondents strongly agree and
39% respondents agree that they are happy with their work place only
13% disagreed and 18% have no idea towards their work place.
Table No: 8
The lightings and othe r arrange ments with office are satisfactory
Cumulative
agree 37 37.0 37.0 70.0
neither agree nor
18 18.0 18.0 88.0
disagree
disagree 5 5.0 5.0 93.0
Total 100 100.0 100.0
Chart No: 8
The lightings and other arrangements with office are sa
40
30
20
Frequency
10
0
agree disagree
The lightings and other arrangem ents with office are satisfactory
Interpretation:
From the above table its is evident that 33% respondents strongly
agree with the lightings and arrangements in the office, 37% agree with
that and 12% disagree with the lightings and arrangements and 18%
have no idea towards lightings and arrangements.
Table No: 9
I fe e l i hav e too much work to do
Cumulative
agree 9 9.0 9.0 16.0
neither agree nor
25 25.0 25.0 41.0
disagree
disagree 37 37.0 37.0 78.0
Total 100 100.0 100.0
Chart No: 9
I feel i have too much work to do

40
30
20
Frequency
10
0
agree disagree
I feel i have too much work to do
Interpretation:
From the above table it is quite clear that the work load is not
high, 37% of the respondents disagreed with the question” I feel I have
too much work” and another 22% strongly disagreed, 18% admits they
have too much work and 23% have no idea towards this question.
Table No: 10
safe ty me asure s prov ide d by the company
Cumulative
agree 31 31.0 31.0 59.0
neither agree nor
24 24.0 24.0 83.0
disagree
disagree 11 11.0 11.0 94.0
Total 100 100.0 100.0
Chart No: 10
safety measures provided by the company

40
30
20
Frequency
10
0
agree disagree
safety measures provided by the company
Interpretation:
From the above table it is evident that the safety measures

provided by the organizations are good as 28 and 31% of the respondents
agree with that and only 11& 6% disagreed and 24% neither agreed nor
disagreed.
TableNo: 11
M y re lationship with my supe rv isor is cordial
Cumulative
agree 41 41.0 41.0 71.0
neither agree nor
16 16.0 16.0 87.0
disagree
disagree 6 6.0 6.0 93.0
Total 100 100.0 100.0
Chart No: 11
My relationship with my supervisor is cordial

50
40
30
20
Frequency
10
0
agree disagree
My relationship with my supervisor is cordial
Interpretation:
From the above table it is clear that relationship between

employees and their supervisors are cordial because 30% of respondents
strongly agreed to it and 41% agreed to it and only 13% disagreed and
16% of respondents have neither agreed nor disagreed.
Tale No: 12
M y superv isor is not partial
Cumulative
agree 30 30.0 30.0 48.0
neither agree nor
15 15.0 15.0 63.0
disagree
disagree 19 19.0 19.0 82.0
Total 100 100.0 100.0
Chart No: 12
My supervisor is not partial

40
30
20
Frequency
10
0
agree disagree
My supervisor is not partial
Interpretation:
From the above table it is evident that the supervisors are not
partial to the employees as 18% strongly agreed and 30% agreed to the
question but 19% disagreed and 18% strongly disagreed this level is
quite high compared to other questions.
Table No: 13
M y supe rv isor conside rs my ide a too while taking de cision
Cumulative
agree 43 43.0 43.0 69.0
neither agree nor
26 26.0 26.0 95.0
disagree
disagree 2 2.0 2.0 97.0
Total 100 100.0 100.0
Chart No: 13
My supervisor considers my idea too while taking decisio

50
40
30
20
Frequency
10
0
agree disagree
My supervisor considers my idea too while taking decision
Interpretation:
From the above table it is clear that 26 and 42% of the

respondents agree that supervisors consider their employees ideas also
and only 5% disagreed and 26% neither agreed nor disagreed.
Table No: 14
I'm satisfie d with the support from my co-worke rs
Cumulative
agree 47 47.0 47.0 68.0
neither agree nor
16 16.0 16.0 84.0
disagree
disagree 9 9.0 9.0 93.0
Total 100 100.0 100.0
Chart No: 14
I'm satisfied with the support from my co-workers

50
40
30
20
Frequency
10
0
agree disagree
I'm satisfied with the support from my co-workers
Interpretation:
From the above table it is clear that relation with co-workers is
quite good as nearly 68% of the respondents agree that they are satisfied
with support from co-workers and only 15% disagreed and 16% have no
answer to this
Table No: 15
Pe ople here have concern from one anothe r and tend to he lp one another
Cumulative
agree 41 41.0 41.0 67.0
neither agree nor
19 19.0 19.0 86.0
disagree
disagree 9 9.0 9.0 95.0
Total 100 100.0 100.0
Chart No: 15
People here have concern from one another and tend to

50
40
30
Frequency
20
10
0
agree disagree
People here have concern from one another and tend to help one another
Interpretation:
From the above table it is clear that in this organization people

have concern over each other as 26% strongly agreed and 41% agreed
and only 14% disagreed and 19% neither agreed nor disagreed.
Table No: 16
I'm satisfie d with the re fre shme nt facilitie s
Cumulative
agree 20 20.0 20.0 29.0
neither agree nor
30 30.0 30.0 59.0
disagree
disagree 26 26.0 26.0 85.0
Total 100 100.0 100.0
Chart No: 16
I'm satisfied with the refreshment facilities

40
30
20
Frequency
10
0
agree disagree
I'm satisfied with the refreshment facilities
Interpretation:
From the above table it is clear that the employees are not satisfied
with the refreshment facilities offered by the company as 26% of
respondents disagreed and 15% strongly disagreed and 30% neither
agreed nor disagreed and only 29% agreed.
Table No: 17
We are prov ide d with the re st and lunch room and the y are good
Cumulative
agree 16 16.0 16.0 24.0
neither agree nor
22 22.0 22.0 46.0
disagree
disagree 34 34.0 34.0 80.0
Total 100 100.0 100.0
Chart No: 17
We are provided with the rest and lunch room and they ar
40
30
20
Frequency
10
0
agree disagree
W e are provided with the rest and lunch room and they are good
Interpretation:
From the above table it is quite evident that 24% strongly

disagreed and 30% of the respondents disagreed and 22% neither agreed
nor disagreed and only 24% of the respondents are satisfied with the rest
and lunch room provided.
Table No: 18
The parking space for our v e hicle s are satisfactory
Cumulative
agree 9 9.0 9.0 13.0
neither agree nor
24 24.0 24.0 37.0
disagree
disagree 32 32.0 32.0 69.0
Total 100 100.0 100.0
Chart No: 18
The parking space for our vehicles are satisfactory

40
30
20
Frequency
10
0
agree disagree
The parking space for our vehicles are satisfactory
Interpretation:
From the above table it is clear that respondents are not satisfied
with the parking facilities provided by the company as 31% of
respondents strongly disagreed and 32% of respondents disagreed and
only 13% of respondents are satisfied with the parking facilities and 24%
have neither agreed nor disagreed.
Table No: 19
I'm satisfie d with the first aid facilitie s
Cumulative
agree 12 12.0 12.0 17.0
neither agree nor
31 31.0 31.0 48.0
disagree
disagree 31 31.0 31.0 79.0
Total 100 100.0 100.0
Chart No: 19
I'm satisfied with the first aid facilities

40
30
20
Frequency
10
0
agree disagree
I'm satisfied with the first aid facilities
Interpretation:
From the above table it is clear that employees are not satisfied
with the first aid facilities as more than 52% ( 31% disagree and 21%
strongly disagree) disagreed and only 17% agreed and 31% of
respondents neither agreed nor disagreed.
Table No: 20
I'm satisfie d with the loan facilitie s and othe r pe rsonal we lfare faclitie s offe re d by
the company
Cumulative
agree 12 12.0 12.0 19.0
neither agree nor
30 30.0 30.0 49.0
disagree
disagree 34 34.0 34.0 83.0
Total 100 100.0 100.0
Chart No: 20
I'm satisfied with the loan facilities and other personal

40
30
20
Frequency
10
0
agree disagree
I'm satisfied with the loan facilities and other personal welfare faclit
Interpretation:
From the above table it is quite clear that respondents are not
satisfied with the loan facilities offered by the organization as 34% of
respondents disagree and 17% of respondents strongly disagree 30% of
respondents neither agree nor disagree and only 19% are satisfied with
the loan facilities.
Table No: 21
I fe ll I'm paid a fair amount for the work i do
Cumulative
agree 39 39.0 39.0 54.0
neither agree nor
25 25.0 25.0 79.0
disagree
disagree 13 13.0 13.0 92.0
Total 100 100.0 100.0
Chart No: 21
I fell I'm paid a fair amount for the work i do

50
40
30
20
Frequency
10
0
agree disagree
I fell I'm paid a fair amount for the work i do
Interpretation:
From the above table it is evident that the respondents are

satisfied with their salary as 39% agree and 15% strongly agree. Only
`3% disagree and 8% strongly disagree, 25% neither agree nor disagree.
Table No: 22
I'm satisfie d with the chance s for my promotion
Cumulative
agree 43 43.0 43.0 70.0
neither agree nor
13 13.0 13.0 83.0
disagree
disagree 9 9.0 9.0 92.0
Total 100 100.0 100.0
Chart No: 22
I'm satisfied with the chances for my promotion

50
40
30
20
Frequency
10
0
agree disagree
I'm satisfied with the chances for my promotion
Interpretation:
From the above table it is quite clear that employees are satisfied
with their chances for promotion as 43% agree and 27% strongly agree.
Only 9% disagree and 8% strongly disagree, 13% neither agree nor
disagree.
Table No: 23
The salary we re ce iv e are good as othe r organizations offe r pay to the ir e mploye e s
Cumulative
agree 37 37.0 37.0 64.0
neither agree nor
26 26.0 26.0 90.0
disagree
disagree 6 6.0 6.0 96.0
Total 100 100.0 100.0
Chart No: 23
The salary we receive are good as other organizations o

40
30
20
Frequency
10
0
agree disagree
The salary we receive are good as other organizations offer pay to their
Interpretation:
From the above table it is quite clear that the salary in this
organization is at par to the industry as 37% agree and 27% strongly
agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor
disagree.
Table No: 24
I'm satisfie d with the allown ace s prov ide d by the organization
Cumulative
agree 42 42.0 42.0 61.0
neither agree nor
21 21.0 21.0 82.0
disagree
disagree 11 11.0 11.0 93.0
Total 100 100.0 100.0
Chart No: 24
I'm satisfied with the allownaces provided by the organizat

50
40
30
20
Frequency
10
0
agree disagree
I'm satisfied with the allownaces provided by the organization
Interpretation:
From the above table it is clear that the employees are satisfied
with the allowances and other benefits provided by the organization as
42% agree and 19% strongly agree. Only 11% disagree and 7% strongly
disagree, 21% neither agree nor disagree.
Table No: 25
I fe el my boss motiv ate me to achiev e the organizational goals
Cumulative
agree 33 33.0 33.0 44.0
neither agree nor
25 25.0 25.0 69.0
disagree
disagree 22 22.0 22.0 91.0
Total 100 100.0 100.0
Chart No: 25
I feel my boss motivate me to achieve the organizational go

40
30
20
Frequency
10
0
agree disagree
I feel my boss motivate me to achieve the organizational goals
Interpretation:
From the above table it is evident that employees boss are

motivating to achieve organizational goals as 33% agree and 11%
strongly agree. 22% disagree this is quite high compared to other factors
and 9% strongly disagree and 25% neither agree nor disagree.
Table No: 26
M y supe rv isor motiv ate s me to incre ase my e fficie ncy at time s whe n i'm not
productiv e
Cumulative
agree 44 44.0 44.0 62.0
neither agree nor
18 18.0 18.0 80.0
disagree
disagree 13 13.0 13.0 93.0
Total 100 100.0 100.0
Chart No: 26
My supervisor motivates me to increase my efficiency a

50
40
30
20
Frequency
10
0
agree disagree
My supervisor motivates me to increase my efficiency at times when i'm n
Interpretation:
From the above table it is evident that employees boss motivates

the employee when he is unproductive and help him to be productive as
44% agree and 18% strongly agree. Only 7% strongly disagree and 7%
disagree, 18% neither agree nor disagree.
Table Nio: 27
Communication se e ms good within this organization
Cumulative
agree 39 39.0 39.0 65.0
neither agree nor
17 17.0 17.0 82.0
disagree
disagree 10 10.0 10.0 92.0
Total 100 100.0 100.0
Chart No: 27
Communication seems good within this organization

50
40
30
20
Frequency
10
0
agree disagree
Communication seems good within this organization
Interpretation:
From the above table it is clear that communication seems good in this
organization as 39% agree and 26% strongly agree. Only 10% disagree
and 8% strongly disagree. 17% neither agree nor disagree.
Table No: 28
Work assignme nts are e xplaine d cle arly to me
Cumulative
agree 41 41.0 41.0 58.0
neither agree nor
15 15.0 15.0 73.0
disagree
disagree 17 17.0 17.0 90.0
Total 100 100.0 100.0
Chart No: 28
W ork assignments are explained clearly to me

50
40
30
20
Frequency
10
0
agree disagree
W ork assignments are explained clearly to me
Interpretation:
From the above table it is evident that respondents are quite happy
with the way work assignments are explained as 41% agree and 17%
strongly agree. Only 10% strongly disagree and 17% agree, 15% neither
agree nor disagree.
Table No: 29
I lov e my job and to work in this organization
Cumulative
agree 38 38.0 38.0 57.0
neither agree nor
20 20.0 20.0 77.0
disagree
disagree 14 14.0 14.0 91.0
Total 100 100.0 100.0
Chart No: 29
I love my job and to work in this organization

40
30
20
Frequency
10
0
agree disagree
I love my job and to work in this organization
Interpretation:
From the above table it is clear that employees love their job as
38% agree for this question and 19% strongly agree. Only 9% strongly
disagree and 14% disagree, 20% neither agree nor disagree.
Table No: 30
M y work life is me aningful
Cumulative
agree 40 40.0 40.0 65.0
neither agree nor
16 16.0 16.0 81.0
disagree
disagree 7 7.0 7.0 88.0
Total 100 100.0 100.0
Chart No: 30
My work life is meaningful

50
40
30
20
Frequency
10
0
agree disagree
My work life is meaningful
Interpretation:
From the above table it is clear that respondents feel that their job
is meaningful for them as 40% agree and 25% strongly agree. Only 7%
disagree and 12% strongly disagree, 16% neither agree nor disagree.
Table No: 31
I conside r that my work is valuable in attaining my organizational goals
Cumulative
agree 47 47.0 47.0 72.0
neither agree nor
12 12.0 12.0 84.0
disagree
disagree 7 7.0 7.0 91.0
Total 100 100.0 100.0
Chart No: 31
I consider that my work is valuable in attaining my organiz

50
40
30
20
Frequency
10
0
agree disagree
I consider that my work is valuable in attaining my organizational goals
Interpretation:
From the above table it is quite clear that most respondents feel
that their job is contributing for organizational goals as 47% agree and
25% strongly disagree. Only 9% strongly disagree and 7% disagree, 12%
neither agree nor disagree.
Table No: 32
I hav e ade quate opportunity to use my ability
Cumulative
agree 30 30.0 30.0 42.0
neither agree nor
24 24.0 24.0 66.0
disagree
disagree 21 21.0 21.0 87.0
Total 100 100.0 100.0
Chart No: 32
I have adequate opportunity to use my ability

40
30
20
Frequency
10
0
agree disagree
I have adequate opportunity to use m y ability
Interpretation:
From the above table it is quite clear that respondents have

adequate opportunity to use their ability as 30% agree and 12% disagree.
Only 13% strongly disagree and 21% disagree and 24% neither agree nor
disagree.
Table No: 33
Ov e rall I'm satisfie d with my job
Cumulative
agree 33 33.0 33.0 54.0
neither agree nor
25 25.0 25.0 79.0
disagree
disagree 15 15.0 15.0 94.0
Total 100 100.0 100.0
Chart No: 33
Overall I'm satisfied with my job

40
30
20
Frequency
10
0
agree disagree
Overall I'm satisfied with m y job
Interpretation:
From the above table it is evident that Overall satisfactions of the

respondents are good as 33% agree and 21% strongly agree. Only 6%
strongly disagree and 15% disagree and 25% neither agree nor disagree.
ONE WAY ANOVA
H0:
There is no significant difference among respondents of various
experience groups with regard to Environment and nature of work factor.
H1:
There is significant difference among respondents of various
experience groups with regard to Environment and nature of work factor
Table No: 34
ANOVA
Environment and Nature of work
Sum of
F
Squares df Mean Square Sig.
Between Groups 4
.591 .148 .465 .761
Within Groups 30.168 95 .318
Total 30.758 99
Interpretation:
Since the significant difference is greater than 0.05 accept null
hypothesis and reject alternate hypothesis which says, there is no
significant difference among respondents of various experience with
respect to environment and nature of work.
H0:
experience groups with regard to the factor Relationship with supervisors
and colleagues.
H1:
experience groups with regard to the factor Relationship with supervisors
and colleagues.
Table No: 35
ANOVA
Relationship with supervisors and colleagues
Sum of
F
Between Groups 4
1.199 .300 1.273 .286
Total 23.576 99
Interpretation:
respect to Relationship with supervisors and colleagues.
H0:
experience groups with regard to the factor Welfare facilities
H1:
experience groups with regard to the factor Welfare facilities
Table No: 36
ANOVA
Welfare facilities
Sum of
F
4
Between Groups 1.741 .435 1.441 .227
Total 30.440 99
Interpretation:

respect to welfare facilities.
H0:

experience groups with regard to the factor Pay and Promotion
H1:

experience groups with regard to the factor Pay and Promotion
Table No: 37
ANOVA
Pay and Promotion

Sum of
F
Between Groups 4
3.148 .787 2.135 .082
Total 38.165 99
Interpretation:

respect to Pay and promotion.
H0:
experience groups with regard to the factor Communication and
Motivation.
H1:
experience groups with regard to the factor Communication and
Motivation.
Table No: 38
ANOVA
Communication and Motivation

Sum of
F
Between Groups 4
.937 .234 .652 .627
Total 35.037 99
Interpretation:
respect to communication and motivation.
H0:
experience groups with regard to Job Factors.
H1:
experience groups with regard to Job Factors
Table No: 39
ANOVA
job factor
Sum of
Squares df Mean Square F Sig.
Between Groups 1.437 4 .359 .867 .487
Total 40.798 99
Interpretation:
respect to Job factors
H0:
Age groups with regard to Job Factors.
H1:
There is significant difference among respondents of various Age
groups with regard to Job Factors.
Table No: 40
ANOVA
job factor
Sum of
Between Groups .007 2 .004 .009 .991
Total 40.798 99
Interpretation:
significant difference among respondents of various age groups with
respect to Job factors.
H0:
genders with regard to Job Factors.
H1:
genders with regard to Job Factors.
Table No: 41
ANOVA
job factor
Sum of
Between Groups .036 1 .036 .086 .770
Total 40.798 99
Interpretation:

significant difference among respondents of various genders with respect
to Job factors.
Chapter -V
De scriptiv e Statistics
N Minimum Maximum Mean Std. Deviation

environment and
100 1.40 4.20 2.4960 .55740
nature of work
ationship with
supervisors and 100 1.00 3.80 2.3620 .48799
colleagues
welfare facilities 100 2.00 4.60 3.4600 .55450
pay and promotion 100 1.00 4.00 2.3900 .62089
communiction and
100 1.25 4.00 2.5725 .59490
motivation
job factors 100 1.20 4.40 2.5400 .56174
Valid N (listwise) 100
5.1 Findings:
The descriptive statistics table helps us to derive satisfaction level of

employees on various factors:
The respondents are satisfied with the environment and nature of work
factors as their mean value is near to 2.50
The respondent’s relationship with the superiors and colleagues are quite
good as their mean value is 2.36 is an agreeable level.
The Respondents are not provided with proper welfare facilities that’s the
reason the mean value is quite high at 3.46 levels which is disagree level.
The communication and motivation of employees by their superiors in

this organization is reasonable as the mean value is 2.57.
The Pay and promotion activities in this organization is also good as their
mean value is 2.4
The Respondents are overall satisfied with their job as their mean value
is 2.54 which is an agreeable level.
The Parking facilities provided by the organization are not good that’s
why most respondents disagree with this question.
The refreshment facilities are also need to be improved because most of

the employees are dissatisfied on this factor.
The Rest room facilities in the company are not good and they are not
satisfied with the lunch facilities.
Suggestions:
Questionnaire
“A study on Job Satisfaction of Employees in
Cholamandalam MS General Insurance Ltd”
1. Name: …………………………………………………………………………………
…
2. Age: ………………
3. Gender: Male Female
4. Monthly Income:
A) Below Rest. 10,000 B) 10,000- 20000 C) 20,000-30000 D) Above
30,000
5. Education Qualification:
A) Under graduation B) Post – graduation
6. Marital Status
A) Married B) Unmarried
7. Years of experience:
A) Less than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs
Please indicate your level of agreement in connection with various

factors:
1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree
5. Strongly Disagree
Work Environment and nature of work
S. Particulars 1 2 3 4 5
No
1. Working hours are convenient for me
2. I’m happy with my work place
3. The lighting and other arrangements in
the office are satisfactory
4. I feel I have too much work to do
5. I’m satisfied with the safety measures
provided by my company
Relationship with supervisors and colleagues

No
6. My relationship with my supervisor is
cordial
7. My supervisor is not partial
8. My supervisor considers my ideas too
while making decision
9. I’m satisfied with the support from my co-
workers
10. People here have concern for one another
and tend to help one another
Welfare Facilities
No
11 I’m satisfied with the refreshment facilities
12 We are provided with the rest and lunch
room and they are good
13 The parking facilities provided for our
vehicles are satisfactory
14 I’m satisfied with the first aid facilities
15 I’m satisfied with the Loan facilities and
other personal welfare benefits offered by
company
Pay and promotion
No
16 I feel I’m being paid a fair amount for the
work I do
17 I’m satisfied with my chances for
promotion
18 The salaries we receive are good as other
organizations pay to their employees.
19 I’m satisfied with the allowances provided
by my organization
Communication and motivation
No
20 I feel that my Boss motivate me to achieve
the organization goal
21 My supervisor motivates me to increase
my efficiency at times when I’m not
productive
22 Communication seem good within this
organization
23 Work assignments are explained clearly to
me
Job factors
No
24 I love my job and to work in this
organization
25 My work life is meaningful
26 I consider that my work is valuable in
attaining my organizational goals
27 I have adequate opportunity to use my
ability
28 Overall, I’m satisfied with my job

A Study On Job Satisfaction of Employees in Cholamandalam Ms General Insurance Limited Chennai

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A Study On Job Satisfaction of Employees in Cholamandalam Ms General Insurance Limited Chennai

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“A STUDY ON JOB SATISFACTION OF EMPLOYEES IN

CHOLAMANDALAM MS GENERAL INSURANCE LIMITED

MAJOR PROJECT REPORT

Under the guidance of

KARUNYA SCHOOL OF MANAGEMENT

KARUNYA SCHOOL OF MANAGEMENT

I hereby declare, the project work entitled “A STUDY ON JOB SATISFACTION IN

Place: Signature of the student

I am deeply obliged to Mr. RAYMOND LOBO (VICE PRESIDENT-HR) AND

2. Table showing monthly income of the respondents

3. Table showing Education qualification of the respondents

4. Table showing marital status of the respondents

5. Table showing Years of experience of the respondents

6. Table showing Working hours are convenient for me of the employees

11. Table showing My relationship with my supervisors is cordial of the respondents

12. Table showing my supervisor in not partial of the respondents

30 Table showing My work life is meaningful to me of the respondents

31 Table showing my work life is valuable in attaining organizational goals of the

34 Table showing the significance difference among experience group of

S.No Title of the Chart Page

2. Chart showing monthly income of the respondents

3. Chart showing Education qualification of the respondents

4. Chart showing marital status of the respondents

5. Chart showing Years of experience of the respondents

6. Chart showing Working hours are convenient for me of the employees

11. Chart showing My relationship with my supervisors is cordial of the respondents

12. Chart showing my supervisor in not partial of the respondents

30 Chart showing My work life is meaningful to me of the respondents

31 Chart showing my work life is valuable in attaining organizational goals of the

Job Satisfaction, thus, is the result of various attitudes possessed by an

However, more comprehensive approach requires that many factors are

1.2 FACTORS INFLUENCING JOB SATISFACTION

Marital status has an important role in deciding the job satisfaction.

1.3 REVIEW OF LITERATURE:

JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH

Factors affecting Job satisfaction among academic professionals in

1.4 Objective of the study:

2. To Measure the satisfaction levels of employees on various factors

3. To find out whether experience have an effect on Job Factors.

4. To find the significance difference among age groups with respect

5. To find the significance difference among male and female

1.5 Limitations of the study:

1. Sample size of the study is only 100.

2. Some of the respondents were not responding to some of the

Insurance can be termed as a form of risk management which is mainly

Loss of a family member is a catastrophe which glooms a family’s life.

This financial hardship due to a sudden death of a family member or a

A Life insurance or disability insurance covers such losses and pays a

Non-life insurance companies have products that cover property against

In respect of insurance of property, it is important that the cover is taken

Personal insurance covers include policies for Accident, Health etc.

Accident and health insurance policies are available for individuals as

Liability insurance covers such as Motor Third Party Liability Insurance,

The Murugappa Group, a century old group with a turnover of Rs.7300

The Murugappa Group is the recipient of the Distinguished Family

The Murugappa Group, a century old group with a turnover of Rs.7300

• Diversified businesses – abrasives, engineering, farm inputs,

The Major group Companies are:

Tube Investments of India Ltd. – Core business areas are in the

Carborundum Universal Ltd. – A pioneer and industry leader in

Coromandel Fertilizers – Bringing world-class technology to the

Godavari Fertilisers – Godavari Fertilizers, a Company acquired from

Chola DBS Finance Company LTd. – Strong presence in the