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Your successful ServiceNow experience begins with a solid foundation.

Training solutions, delivered by


ServiceNow or one of our Authorized Training Partners (ATPs), are designed to match your skill level,
role, learning style, and schedule. To nd out more information or to access our course calendar, visit
www.servicenow.com/training or contact us today via email at training@servicenow.com.
ServiceNow Training & Certication
Quick Reference Guide
Learning Options
Instructor-Led Learn from ServiceNow Certied
Instructors in a hands-on environment (virtual
classrooms or public locations around the world).
Onsite Training Offered at a discounted price for groups
of 5 or more students. This option reduces both the cost
per student as well as travel expenses.
Online Self-paced training videos, live and recorded
webinars, and interactive tutorials provide online training
on the ServiceNow platform.
Certication Demonstrate effective mastery of the critical
dimensions of the ServiceNow platform and best practices.
Fulller Training Custom content developed for
your processes, delivered around your business needs.
Learning Credits
Customers can also purchase ServiceNow Learning
Credits in advance and then redeem them for ServiceNow
training classes at a later date and time. For more
information on ServiceNow Learning Credits, visit
www.servicenow.com/training.
2014 ServiceNow, Inc. All rights reserved. ServiceNow, and the ServiceNow logo are trademarks of ServiceNow, Inc.
www.servicenow.com
Please contact ServiceNow for details.
CLASS DESCRIPTION DAYS
PRICE PER
STUDENT
Foundations eLearning
Six self-paced, online modules explore ServiceNow, how it works
and what can be done on the platform.
FREE

Performance Analytics
eLearning
Three self-paced, online modules explore Performance Analytics
and how to congure indicators and dashboards.
FREE

Fulller Training
Training packages for users tailored specically to processes and
workows as implemented in ServiceNow.

System Administrator
Learn to manage users, customize the ITSM applications,
reporting, workows, Social IT and use update sets.
3 $1,995

Advanced Administrator
A deep dive into Service Catalog, Reporting, Workows, CMS,
web-services integrations and more.
2 $1,495

Asset Management
Learn to manage the lifecycle of assets from request and
procurement through retirement and ensure data quality.
3 $1,995

Project Portfolio
Management
Learn to manage projects from initial demand to project closure
through effective scheduling, costing, and resource management.
2 $1,495

Scripting in ServiceNow
Explore our JavaScript API for client-side and server-side scripting
to customize UI policies, business rules and events.
3 $1,995

Application Creation in
ServiceNow
Learn how to build an application in the ServiceNow Platform using
the Application Creator and JavaScript.
3 $1,995

ServiceNow Discovery
Congure and use ServiceNow Discovery including installing MID
servers and building custom probes and sensors.
2 $1,495

ServiceNow Orchestration
Learn how to connect your environment to your ServiceNow
instance and automate tasks.
2 $1,495

Domain Separation
Learn how domain separation provides data, process and system
partitioning to implement shared customer systems.
2 $1,495

Implementation
Bootcamp
Covers ServiceNows StartNow implementation methodology,
core system setup and go-live preparation.
5 $2,995

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ServiceNowRole