LAHORE SCHOOL OF ECONOMICS

Angelos Pizza
Human Resource Management

Saad Ali Khan
9/19/2014









1. He needs to conduct a job analysis, which makes job descriptions and job specifications. This will
help him in knowing what exactly human capital he needs.
Besides, Angelo needs to do intensive investigates of the Pizza market, in all the spots where he has
officially found his restaurant or arrangements to place them. This dissection will let him know where he
stands, and where his rivals stand. Additionally, it will help in realizing what workers he needs to
contract in his business.
Set up a legitimate business technique and put in HR values in that procedure to make his human asset a
capable instrument. Since his business requires to have individual communication with the clients, he
needs to provide for them legitimate preparing so they can fulfill the clients.
2. He is making presumptions that the chiefs who worked with him beforehand at the restaurant,
and now are responsible for the other two limbs of Angelo's pizza, know how to deal with a store. Due
to this suspicion he just gave the negligible skill preparing and not the correct one that may be needed
in dealing with the limb. Likewise, since they are at distinctive areas, they may have diverse issues which
may must be handled in an alternate manner in the way the Angelo handled them when there was one
and only store.
Since employees have to work for long hours, and at times have to do several jobs at one time, they
leave the job or are either fired, if they are not working properly, which gives rise to the employee
turnover rate, which is very high for Angelos pizza. There arent any proper job descriptions for the
employees, which lets them know what to expect in the job.
Finally, he ought to verify he chooses the right individuals for the occupation, and not simply contract
any individual who strolls in. He ought to have a legitimate recruitment process, particularly when
procuring a store supervisor and do personal verifications on them and keep an eye on their references
before contracting them.












3. Structured interview form for store manager








Structured interview form for waiter/waitress















Name of the Applicant:
Position applied for: Store manager
Date of Application:
What was your first job?
Why did you select this field for work? Ask for detailed previous experience.
Why are you interested in applying here?
Give examples of your leadership in a working environment.
Do you have any of your own views of how we can improve this establishment?
What would you do in a conflict between a customer and an employee, even though
the customer is at fault?
On what terms did you leave your previous job?
What can you change about the past? Regarding your own life?
Name of the Applicant:
Position applied for: Waiter/ Waitress
Date of Application:
Why are you interested in this job?
Do you have any previous experience?
What are the basic rules for this position?
Can you memorize the whole menu?
What is the most difficult part of this job?
How would you rate yourself in making your customers feel comfortable in the
restaurant?
What are your views on flexible hours? Overtime?
How can handle stress at the job? Example?
Why did you leave your previous job?
What do you plan to achieve in the future from this job?




Structured interview form for the pizza-makers/counter people:










4. Angelo ought to as a matter of first importance recognize which positions need to be filled and
in what amount do they have to be filled. He ought to make legitimate sets of expectations and details
for each one of those positions, with the assistance of a HR master who has involvement in this industry
of what kind of workers are required. This may cost him a ton of cash, yet in the event that he doesn't
use this cash now, he may lose his business because of substantial HR issues which are influencing the
administrations of the business. As in one case, when Angelo himself was working extra time, because of
deficiency of workers and performing numerous undertakings at one time, and numerous clients left the
restaurant unfulfilled. After preparing the job descriptions, he should advertise the vacancy through a
proper medium. It is not necessary that he use the same medium for all the positions. He then needs to
manage the response properly, and conduct several interviews of the applicants. Also ask for
references and check their references and backgrounds.
If their some applicants which are making it hard for him to choose based on the interview alone, he can
have them work for a trial period and select the one who performs the best. He needs to start focusing
on his HR issues because in a small business, where the employees have to interact with the customers
on the daily basis, he needs a proper efficient team which can increase productivity and profitability.
Name of Applicant:
Position applied for:
Date of Application:
Why are you interested in this position?
What is your previous work experience?
Why should we hire you?
What are your views on personal hygiene?
How creative can you be with the customers orders?
Are you able to take criticism?
What are your strengths and weaknesses?
What are your views on working overtime?
Why did you leave your previous job?