Information for New Students 201314

A Guide to Help You Prepare for University

and Make the Most of the Start of Term
www.gre.ac.uk/students/new
2
Welcome
Welcome to the University of Greenwich.
We hope that your time here will be
enjoyable, exciting and rewarding.
This booklet is divided into two main
sections: Getting ready and setting
off and Getting a warm welcome and
settling in. These will take you through
registering as a student and your first
weeks at university and help you to find
the essentials for university life, from
buying food to finding a doctor.
The booklet provides essential information
you will need as a new student and will
help you to make the most out of your
studies at the University of Greenwich.
For an overview of everything you should
receive from us before arrival, and what
you should do, please visit the new
students checklist at www.gre.ac.uk/
students/new.
We look forward to meeting you and wish
you all the best with your studies.
Important
This is a general guide only and may not
reflect specific procedures in operation
in your school or on your particular
programme. If necessary, your school
will supply further information.
To find out more about specific
procedures, please visit www.gre.ac.uk/
students/new or, once you have your
login details, the new students portal at
https://portal.gre.ac.uk.
For an explanation of terms used in this booklet,
see our university glossary at www.gre.ac.uk/
students/glossary.
Contents
Welcome 2
Section 1: Getting ready and
setting off: What to do before
you arrive at university 3
Checklist 1: Things to do before
you arrive 3
New students portal 4
Part 1: Online Registration 4
Paying tuition fees 4
Accommodation 7
Your start of term 8
Term dates 8
Travelling to the university 9
Partner college and associate
college students 10
Section 2: Getting a warm
welcome and settling in: University
life in your rst few weeks 11
Checklist 2: Things to do in your
first few weeks 11
Part 2: Registration Checks 12
Academic and social activities 13
International Students Welcome
Programme 13
Finding a doctor 14
Your student ID card 14
Using libraries and labs 14
Working online 15
Help if you need it 15
Tips for making the most of
your first few weeks 16
Finding the essentials 17
Travel 18
Parking 18
What to see and do 19
Student bodies 19
Sports and recreation facilities 20
Sports and societies 20
Student advice services 20
Your entitlement as a new
student 21
Useful information 22
Contacts 22
Campus maps 24
2
3
Section 1:
Getting ready
and setting off
What to do before
you arrive at
university
Checklist 1
Things to do before you arrive
o Make sure you have formally accepted
your university place.
o Pay your pre-registration deposit
(international students only).
o If you require a Tier 4 (General) visa to
study with us, ensure you apply in plenty
of time to arrive for the start of your
programme.
o Return your fee assessment form. Do
this as soon as possible, otherwise your
registration may be delayed.
o Apply for your student loan (home and
EU students only). Check if you could be
entitled to additional financial support; if
in doubt, contact Student Finance at the
university.
o Apply if you wish to live in university
accommodation. Pay the deposit to
secure your offer.
o If you have a disability other than
dyslexia, please complete the
accessibility questionnaire at
www.gre.ac.uk/ddsupport so that we
can discuss your needs with you.
o Check you have received your username
and password (by post or e-mail) and log
into the new students portal. If you have
not received these, contact the Enquiry
Unit on 020 8331 9000.
o Complete online registration (home and
EU students only; international students
do this after arriving in the UK). You will
be sent further information; more details
can also be found in Section 1.
o Book a place on the International
Students Welcome Programme
(international students only).
o Check when the term begins, where to
go on your arrival, how to get here, and
your course timetable.
o Check with your doctor before leaving
home that you have been vaccinated
against mumps and meningitis C.
o Read the rest of this booklet it will help
you prepare.
o Use the new students checklist at
www.gre.ac.uk/students/new to make
sure you complete all the necessary
steps before you arrive at university.
3
4
Section 1 Getting ready and setting off
4
New students portal
When you get your official university
welcome letter you will be sent details of
how to access the new students portal,
along with your username and password.
You must have formally accepted your offer
of a university place for this to happen.
Part 1: Online Registration
As a new student, you must register with
the university to access its buildings and
facilities. Registration is in two parts:
Part 1: Online Registration and Part 2:
Registration Checks. Part 1 is discussed
below; for information on Part 2, see
page 12. For a step-by-step online guide to
registration, please visit www.gre.ac.uk/reg.
If you are a home or EU student, you
can complete Part 1 once the system
is open and you have received your
university username and password. You
will be sent these prior to registration.
International students, who require a
Tier 4 (General) visa to study with us,
should wait until they reach the UK
before completing Part 1.
You may undertake Part 1 from any
web-enabled computer. Details on
completing Part 1 will be e-mailed
to you or sent to you by letter if you
have not provided an e-mail address
(although no letters are sent abroad).
During this process, you must check,
confirm or amend the details on your
university record (these will include
your name, address, date of birth,
qualifications and chosen programme).
You can only complete Part 1 if you have
made arrangement for payment of your
tuition fees. For further information, see
below. You can also upload a photo of
yourself for your student ID card, although
this may be done during Part 2. For more
on student ID cards, see page 14.
To see when you can start registration
and to ensure you are registered by our
deadline, please visit www.gre.ac.uk/reg.
On the summary of Part 1: Online
Registration, you will find further details
on how to complete Part 2 including
documents you must bring with you.
Part 2 is completed on campus.
Paying tuition fees
The amount of tuition fees you pay will
depend on various factors, such as
the programme you are studying, your
mode of study (full-time or part-time, for
example), your year of entry and where
your study is based. To check tuition
fees for your year of entry and for
details on student finance, financial
support and fee payments, please visit
www.gre.ac.uk/students/finance.
If you pay your tuition fees for the year
in full at registration, a 5% discount
is available. This applies only to the
actual amount of fees paid and only to
payments received by the university by
30 September for September starters
ACTION!
Once your username and password have arrived,
log on to the new students portal.
ACTION!
Home and EU students complete Part 1: Online
Registration before arriving; international
students do this after arriving in the UK.
5
Section 1 Getting ready and setting off
5
and 31 January for January starters. This
discount does not apply to payments
made, for example, by tuition fee loans or
to any other fees paid.
You can pay your tuition fees in two
instalments. At least 50% of the full
year fee, after any discounts, deposits
and registration fees are applied, must
be paid at registration. For September
starters, the second payment for the
balance will be due before the last Friday
in January; January starters will be
expected to make the second payment
before the end of May.
For full details on how to make fee
payments to the university, please visit
www.gre.ac.uk/study/finance.
Home and EU students
If you are a home or EU student, you
may be eligible for a Tuition Fee Loan
to pay your fees. You should apply to
Student Finance England if you are a
student domiciled
1
in England, or Student
Finance Wales, Student Finance Northern
Ireland, or the Student Awards Agency
for Scotland if you live in those nations.
Please apply to the Student Finance
Services European Team if you have come
to the UK to study.
For more information on the Student
Finance Services European Team,
call +44 (0)141 243 3570. There is
also more information available on
different types of funding from
www.gov.uk/student-finance.
If you have not received your student
finance support notification by the time
you need to register, dont worry. You will
normally be able to register and be given
time for your student support provider
to decide on your fees eligibility. Further
instructions on what you are expected
to do next will be given during online
registration.
Once your application has been
processed, you will be informed whether
or not a tuition fee loan has been granted
(the university will be notified at the same
time). If you have to make a contribution
towards fees, you are expected to pay
this at the time of registration, in line
with arrangements described at
www.gre.ac.uk/students/finance.
If you are a home student and are
intending to apply for a Tuition Fee
Loan and/or assistance towards living
costs, you should do so at once.
For more information on eligibility
and how to apply, please visit
www.gov.uk/student-finance.
Information is also available here for
students domiciled
1
in Northern Ireland,
Scotland or Wales, as well as on eligibility
for loans and grants towards living costs.
ACTION!
Home and EU students: apply for your student loan.
1
For more information on residency requirements and to whom you should apply for support, please visit
www.gov.uk/student-finance.
6
If you are an EU student, you may be
eligible for Tuition Fee Loan support only.
For further information and an application
form, please telephone the Student
Finance Services European Team or visit
www.gov.uk/student-finance. More
information is available here for those
students who may also be eligible for
help with loans and grants towards
living costs.
Additional nancial support
The university offers a range of bursaries
and scholarships designed to help
students with programme-related costs
in addition to the support available
through Student Finance England. To
find out whether you may be eligible for
these awards, please visit our Money
Doctors page at www.gre.ac.uk/
students/moneydoctors/checkup and
complete the bursaries check-up survey.
In addition, if you find yourself in
unexpected financial crisis, you may
be eligible to apply to the Access to
Learning Fund. To find out more, please
visit www.gre.ac.uk/current-students/
learningfund.
International and self-paying
students
During Part 1: Online Registration, you
will be given a summary of the tuition
fees payable. This will be based on your
programme of study and, if part-time, the
intensity of study less any discounts that
may be applicable. In order to complete
registration, you will need to pay all or
part of your tuition fees. You can pay
online using your credit/debit card or,
alternatively, you can pay by bank transfer
direct to the universitys account.
If you are transferring funds to pay for
tuition fees, you need to send them to:
Barclays Bank
41 Woolwich New Road
Woolwich
London SE18 6NU
United Kingdom
Sort code: 20-98-57
Account name: University of Greenwich
Number 1 Account
Account number: 00904244
IBAN number:
GB03BARC20985700904244
SWIFT/BIC no: BARCGB22
The transfer must include the name of the
applicant on whose behalf the payment is
made, the applicants student ID number
(shown on the offer letter) and the
applicants date of birth.
You may have to pay a transfer charge.
You should add this to the transfer value
to ensure the university receives the
correct amount.
Please note: we do not accept cash.
Sponsorship by employers/
government
If an employer/government is sponsoring
you, please send a letter or fax of
confirmation directly to the address on
page 7. This is essential, as you will not be
registered until acceptable arrangements
for payment have been made. Please note
that students are responsible for any fee
payment not made by the sponsor. Letters
of sponsorship from individuals (e.g. parents,
relatives and friends) are not acceptable.
Section 1 Getting ready and setting off
7
If you require a visa to study in the UK, you
are expected to be able to fund the whole
of your programme of study yourself, unless
you have an official sponsor. An official
sponsor is Her Majestys Government,
your home government, the British
Council, an international organisation, an
international company or a university. The
university reserves the right to decide which
international organisations or companies it
will accept for financial sponsorship.
University of Greenwich
Student Finance & Financial Support
Room 109
Bronte Building
Avery Hill Campus
Southwood Site
Avery Hill Road
Eltham
London SE9 2UG
Fax: +44 (0)20 8331 8345
Please remember to put your name and
student ID number on your letter.
Fees assessment
Please contact the Enquiry Unit on
020 8331 9000 before you accept your
offer if you believe your fee status has
been incorrectly assessed.
Remember that if you are a home or EU
student for fee-paying purposes and are
about to study for a qualification that is
at a level that is equivalent to or lower
than a qualification you already hold,
you are unlikely to qualify for student
support. We recommend that you
contact your student support provider for
further information. If you fall within this
category, you will normally have been
advised by our Admissions Office of the
rate of fee charge. For further information
on this, visit www.gre.ac.uk/students/
finance/ug and click on Equivalent or
Lower Qualifications.
Accommodation
If you are a September starter and have
applied for a place in a hall of residence
and have met the conditions of the
accommodation guarantee, you will
be e-mailed a formal offer of university
accommodation as soon as possible.
Included in this offer will be fee and
payment information, a list of what is
provided and what to bring, and other
information on living in a hall of residence.
There are a limited number of places
available in halls of residence for
students starting their programmes in
January. If you are a January starter,
you are advised to state this on your
application form. You should also
contact the Accommodation Office at
your campus of study from late October
onwards to enquire about potential
availability of hall places in January.
Section 1 Getting ready and setting off
ACTION!
All students seeking accommodation in halls of
residence must complete an online application form.
For more information, please refer to the new
students checklist at www.gre.ac.uk/students/
new and the new students portal.
ACTION!
If you are sent a fee assessment form, please
make sure you return it as quickly as possible.
If you are going through Clearing, you
should receive either a formal offer of
university accommodation or a letter
advising you of housing alternatives
(private-sector accommodation, the
waiting list for hall places, etc.) at the end
of August or beginning of September.
You must confirm your acceptance of
the accommodation offered and pay a
deposit of 400 by the deadline date
stated in the offer letter. Places in halls
of residence are in high demand; if
you have not successfully completed
your application, confirmed your
acceptance and paid the required
deposit on time, you are likely to find
that we cannot accommodate you. If
you have any questions, please contact
Accommodation Services. For details,
see page 23. Further information is
also available on our website at
www.gre.ac.uk/accommodation.
Moving in
(September starters only)
Students with places in halls of residence
are advised to move in between 10am
and 5pm on Saturday 14 or Sunday 15
September 2013, although students are
normally allowed to arrive after these
dates. Further information about moving
in will be sent to all students who have
confirmed places in halls.
It is sometimes possible for students
with special circumstances to move in
early, during the week of 9 September.
We cannot guarantee that a room will be
available for early arrival, as places are
very limited. If you need to move in before
the standard arrival weekend of 14 and
15 September, you must make a written
request via e-mail to Accommodation
Services. You must ensure that you
receive written confirmation from the
university that a room will be available
before making travel plans or other
arrangements. Additionally, if the
university is able to grant your request,
it is likely to affect which room you are
given, as only a limited number of rooms
are available for early arrivals. There will
be a charge for the extra nights.
Places to stay
Should a family member or friend
accompany you and wish to stay
overnight in Greenwich or Avery Hill, you
can find a list of hotels on the Greenwich
Council website, www.greenwich.gov.uk.
Alternatively, you can telephone
Greenwich Tourist Information Centre
on +44 (0)870 608 2000.
For guidance on where to stay in
Medway, please visit the Medway
Council website, www.medway.gov.uk,
or telephone Medway Visitor Information
Centre on +44 (0)1634 843666.
Your start of term
It is important that you attend all
timetabled sessions from the first day
onwards. You can find more information
about your school, programme and first
weeks activities on your schools pages
on the new students portal. You may be
given reading lists or tasks to complete
before you arrive. If you have any
queries, contact your school office.
Section 1 Getting ready and setting off
8
TERM DATES
The start and end of each term may vary depending
on your programme.
For a detailed timetable, including public holidays,
or for a provisional timetable for the following
academic year, visit www.gre.ac.uk/students/
term-dates.
Travelling to the university
For information on travelling to the
university from within the UK, visit
www.gre.ac.uk/travel. The following
guidance is specific to international
students.
Preparing for departure
If you are an international student, please
visit www.gre.ac.uk/students/new/
international for more information on the
things you need to consider before and
after arriving in the UK.
More information on living in the UK can
be found at www.gre.ac.uk/intl/living.
Immigration and passport control
When you first arrive in the UK, please
make sure that you have the following
with you in your hand luggage:
Your passport with student visa for
the University of Greenwich.
Your university offer letter.
An e-mailed Confirmation of
Acceptance for Studies (CAS)
statement (for students outside
the EEA/EU only. Please visit
www.gre.ac.uk/international/cas
for further information).
An Academic Technology Approval
Scheme (ATAS) certificate (for
students requiring ATAS clearance for
their student visa application).
Accommodation address and
contact details.
Proof of finances and funding.
UK currency.
You are unlikely to have any difficulties
at immigration if you have the correct
documents. However, if you do, contact
the university on 020 8331 8136.
Airport welcome
(September starters only)
The university runs a free meet-and-
greet service which welcomes new
students at the airport and takes them
to their halls of residence.
Our ambassadors will meet you as you
enter the arrivals hall from customs.
They will be wearing University of
Greenwich T-shirts and will hold boards
marked University of Greenwich. If
you do not see an ambassador waiting
for you, do not worry: please go to
the terminals meeting point (clearly
signposted), where an ambassador will
give you further instructions.
The meet-and-greet service will operate
at Heathrow Airport Terminals 3, 4
and 5 on Saturday 14 and Sunday 15
September between 10am and 6pm.
You must book online to secure your
place.
Section 1 Getting ready and setting off
9
ACTION!
Check details for the start of term and visit the
new students portal at https://portal.gre.ac.uk.
Check travel details and journey times to your
campus.
ACTION!
If you need a Tier 4 student visa, check you
have accepted your university place, fullled any
academic conditions and paid the pre-registration
deposit (if required). You should then e-mail
international@gre.ac.uk for your Conrmation of
Acceptance for Studies (CAS) to be arranged.
Please note:
This service is for international
students (those arriving from outside
the EU) only.
The service is only available from
Heathrow and only on the dates and
times specified.
Transfers are for students staying in
university halls of residence and not
private accommodation.
The service is for students only;
accompanying relatives and friends
must make their own arrangements.
While we appreciate that you may
have a lot of luggage, the coaches
used for pick-ups have only limited
luggage space. The transfer to your
hall of residence is for you and the
luggage that accompanies you on the
plane, whether as hand luggage or
in the hold. You must make separate
arrangements for any luggage that
is sent separately and is held in the
airport cargo department.
Times of pick-ups are still to be
confirmed. Depending on flight times,
there may be a waiting period before
your coach departs.
The booking form for this service
is available at www.gre.ac.uk/
meetandgreet. For further information,
please e-mail the International Office
at international@gre.ac.uk.
Public transport from the airport
You will need to use public transport if
you are planning to arrive outside the
dates of the meet-and-greet service,
arriving at another airport, staying in
private accommodation or if you are a
January starter. You can obtain a list of
taxi firms from the information desk at
the airport.
For information on other ways of getting
to your campus by public transport, visit
www.gre.ac.uk/travel. Avery Hill Campus
and Medway Campus are further from
London than the Greenwich Campus;
please ensure you check your journey
details and times. For further information,
please e-mail the International Office at
international@gre.ac.uk.
Section 1 Getting ready and setting off
PARTNER COLLEGE AND ASSOCIATE COLLEGE
STUDENTS
If you are a University of Greenwich registered
student studying at one of our partner or associate
colleges, you will be sent details about your rst
week of term and the start of your programme
directly by your college. If you have not received
this by the beginning of September (or December
for January starters), please contact your college.
See contact information, beginning page 22, for
details.
After teaching has started, arrangements will be
made to register you as a student of the University
of Greenwich. The college will give you details
of this procedure. Please see information on
registration in this booklet and ensure that you
have all the information you need to complete the
process successfully.
10
Checklist 2
Things to do in your rst few weeks
o Complete registration (see page 12), and
ensure that you have your student ID card.
o Meet your personal tutor and programme
leader.
o Attend your First Week activities and get to
know your fellow students and tutors.
o Familiarise yourself with your timetable,
location of the teaching rooms, PC labs, and
printing and photocopying facilities.
o Spend time in the library and find out where
the books for your programme are shelved.
o Log into the universitys computer system
and student portal.
o Ensure that you know when your first
assignments are due and how and where to
submit them.
o Home students: contact the universitys
Student Finance Office if you have not
received your student loan or if you are not
sure if you are entitled to additional financial
support.
o Register with the student health service or a
local doctor, and with a dentist.
o Find out the location of the students union
and have a look at the website.
o Attend the Freshers Fair so you can sign up
for societies or sports activities.
o Once you have completed your registration
(both Parts 1 and 2) apply for an Oyster card
via Transport for London at https://oyster.
tfl.gov.uk.
o Find out about study skills workshops and
learning support on the university portal.
o Find out where to get help and advice on
your finances or other support.
For more information or help with any of the above,
talk to your personal tutor. Alternatively, speak to
someone in the students union or Student Centre. To
nd these, see the campus maps on pages 2427.
Section 2:
Getting a warm
welcome and
settling in
University life in your
rst few weeks
11
Part 2: Registration Checks
You must complete the first part of
registration before embarking on Part 2.
For more information on Part 1: Online
Registration, see page 4.
Unless you study at a college or as a
distance learner, Part 2: Registration
Checks must be completed on campus.
You can do this before the start of term
as long as you have completed online
registration. To check when to attend your
Student Centre for Part 2, please visit
www.gre.ac.uk/reg. From the first day
of term, your school will tell you when to
attend. To complete Part 2, you will need
to bring the following documents with you:
1. Documentary evidence of
qualications
These must be original certificates (we
will accept the computer slip Notice
of Results but only for examination
results for the summer previous to the
start of your academic year). We will not
accept photocopies of any certificates or
computer slips.
Please remember to bring your
certificate(s) for GCSE mathematics and
English or, if you are an international
student, other equivalent English
language qualification. Any certificates in
a language other than English must be
accompanied by a certified translation.
2. Proof of identity and nationality
Please provide the following:
If born in the UK: your birth certificate
(original or certified copy) or current
passport. Please note that a driving
licence cannot be accepted.
If born outside the UK: your current
passport or EU identity card.
If you cannot find your birth certificate or
passport, get a certified copy as soon as
possible. If your passport is being held by
the immigration authorities, the original
receipt and a letter confirming your name,
place and date of birth will be accepted.
Special arrangements can be made for
students with disabilities to complete
Part 2. For more information, please
contact the Student Centre on the campus
where your programme is based. See
contact information, beginning page 22.
On completion of registration, you will
be given a paper version of your student
ID card, which will give you access to
university facilities. Please bear in mind
that once you have fully completed
registration it will take 24 hours to open
your computing and library account. Your
permanent student ID card will be sent
to you by post. For more information,
please visit www.gre.ac.uk/students/
reg/idcards.
Section 2 Getting a warm welcome and settling in
ACTION!
Complete Part 1 of registration online and Part 2
face to face.
12
You must have your student ID card
with you each time you come on to
campus as there may be occasions when
you will be asked to prove that you are a
fully registered student. If you lose the card,
you are expected to pay for a replacement.
Late arrivals
If you are a late arrival, you will need to
contact your school to request exceptional
registration which must be agreed by the
school and the Office of Student Affairs.
You will be notified by e-mail that your
request has been accepted. If you arrive
later than two weeks after the start date
of your programme, you may not be
permitted to register for this academic
year. International students arriving late
may experience problems at border
control and should e-mail international@
gre.ac.uk for advice before travelling.
Academic and social
activities
The University of Greenwich offers a
warm welcome to all new students,
and there will be various activities and
information available to help you settle in.
Your entitlement as a new student, which
you can find on the new students portal,
will give you some idea of what you can
expect. The activities in the First Week
are essential preparation for your time at
university.
Activities will include:
Meeting your programme leader,
personal and other tutors and fellow
students. Ensure that you have
contact information for your tutors
and programme leader, if this is a
different person.
Introductions to your programme of
study and your school.
The distribution of programme
handbooks and timetables.
Social activities on and around
campus, including the Freshers Fair
and other student activities (for more
on student bodies, see page 19).
Advice on using the libraries and labs.
Guidance on where to go for help and
advice.
Information about finance,
accommodation and finding jobs.
An opportunity to review your
academic skills using the Skills 4 Study
Campus e-learning software, available
through the new students portal.
Tips on making the most of your time
at Greenwich.
International Students
Welcome Programme
This programme will provide you with
an additional opportunity to meet staff
and fellow students and find out more
about the university and the local area.
You can book a place before you arrive at
university as long as you have obtained
your student visa. Each campus has its
own version of the programme with its
own distinct itinerary and workshops and
information on:
Immigration and the new visa rules
Employment and finding part-time work
Finance, banking and money
management
Registering with a doctor.
For more details on the International
Students Welcome Programme,
including which campus to attend
and how to book your place, please
visit www.gre.ac.uk/students/new/
international.
Section 2 Getting a warm welcome and settling in
13
14
Finding a doctor
You should register with a doctor as
soon as possible registering when you
are healthy is much less exhausting than
registering when you are feeling unwell.
If you are not living near a campus, you
should register with a medical practice
near your term address. If you are living
on or near a campus, you should register
with a local practice.
For a short list of health practices, see
contact information, beginning page 22.
For a longer list, visit www.gre.ac.uk/
students/support. Students at the Avery
Hill Campus may alternatively register
with the on-campus medical practice.
Important: it is free to register with
a doctor and get an appointment.
You cannot receive health care at a
practice unless you are registered.
If you do not live in an area covered
by one of the suggested medical
practices, visit the NHS Direct website
at www.nhsdirect.nhs.uk. Alternatively,
telephone NHS Direct on 0845 4647
with the postcode of your residence, and
you will be given details of three medical
centres local to you.
Your student ID card
To access services such as your library and
computing accounts, you will need to have
a student ID card. You will be provided with
a temporary card at the point of completing
registration. Your permanent ID card
will be sent to you by post. International
students who do not yet have a permanent
UK address will collect their ID cards
from the Student Centre. You will not be
able to access services until you are fully
registered.
An NUS Extra card is also available from
the National Union of Students. This works
in conjunction with your student ID card
to provide over 800 student discounts
on goods and services, including
travel, meals, fitness clubs and visitor
attractions. This card also incorporates
the International Student Identity Card, the
international form of student ID. This gives
students access to over 35,000 discounts
in 116 countries worldwide. You can buy
an NUS Extra card at the Freshers Fairs,
or online.
For more information on the Students
Union, please see page 19. For more
information on the NUS, please visit
www.nus.org.uk.
Using libraries and labs
Information Services operates the library
and student computing facilities on
each of the campuses. The facilities are
available for more than 100 hours per
week during term-time, including late
opening. Opening hours are more limited
during vacation periods.
The university provides a wide range of
electronic information, much of which
can be accessed off campus, as well as
some 600,000 volumes and more than
1,000 PCs. The libraries also run an inter-
campus loan service, so you can order a
book or journal from another campus.
Information Services also provides
laptop drop-in zones, netbook loans,
photocopying and printing facilities, and
self-service machines for the issue and
return of books. Staff in both the computer
labs and libraries do all they can to assist
users. To access these services, you will
need your student ID card.
Section 2 Getting a warm welcome and settling in
15
For more information about the libraries
and labs, visit www.gre.ac.uk/library.
Working online
The universitys student portal will provide
you with a single point of access to a
range of personalised online information
about your programme and services
offered by the university, as well as
news about current and special events,
announcements and online courses. You
can also find information about study
skills and details of university policies and
regulations such as the Student Charter
and Equal Opportunities Policy.
To access the portal, you must have your
username and password, which will be
sent to you prior to registration. Please
enter these at http://portal.gre.ac.uk.
There is a user guide to the portal at
www.gre.ac.uk/portal/help. Library
and lab staff can also provide help and
advice on the portal if you need it.
Most University of Greenwich
programmes with online material use a
learning system called Moodle. This
gives you access to:
Lecture notes including video and
audio material
Presentations and simulations
Surveys and quizzes
Coursework and learning tasks
Online submission and feedback
Social learning areas such as
discussion boards.
You can also use your mobile to connect
to the universitys wireless network at all
campuses. More information, including
maps showing the wireless zones, can be
found at www.gre.ac.uk/ils/wifi.
Help if you need it
The university offers a range of support
and welfare services to help you make
the most of your time with us. We offer
the following services and support
teams:
Counselling
Disability and dyslexia
Diversity
Health
Chaplaincy
Finance and financial support
Guidance and employability
International Student Advice Service.
If you are feeling at all worried in
your first few weeks, do not keep quiet;
instead, see your personal tutor or
drop into your local Student Centre,
where we will direct you to appropriate
support. See contact information,
beginning page 22.
You can also find out more about our
support and welfare services on our
website at www.gre.ac.uk/students/
welfare. And for independent and
confidential advice and support,
contact advice staff at the Students
Union (SUUG) or, if you are studying
at Medway, at Greenwich and Kent
Students Unions Together.
Section 2 Getting a warm welcome and settling in
Disability and dyslexia
If you have a disability and you
have not declared it on your UCAS
application, please inform the
university immediately we cannot
provide assistance if we are unaware of
your requirements.
If you have a disability, such as a
long-term medical condition, mental
health difficulty or specific learning
difficulty, e.g. dyslexia, you may
be eligible for Disabled Students
Allowances. Assessments of need for
these can be carried out at the
university in the Maritime Assessment
Centre (e-mail mac@gre.ac.uk or
telephone 020 8331 9212).
If you have received our disability
and dyslexia questionnaire, please
complete and return it before
registering.
TIPS FOR MAKING THE MOST OF YOUR FIRST FEW WEEKS
Do participate fully in your First Week activities.
This will help you get to know staff and other
students, and to settle in as quickly as possible.
Ask questions wherever you go.
Meet your personal tutor, and ensure you have
their contact details and those of your programme
leader, if a different person.
Make sure you know how many courses you need
to take and what the assignments are.
Find out how to hand in coursework and hand it
in on time university deadlines are nal. Pay
attention to the feedback that you receive as it will
help you to improve.
Keep referring to your handbooks and information
on the portal they contain important advice.
Take notes at lectures, and reect afterwards on
what was said.
Actively participate in seminars, tutorials
and workshops. These will enhance your
understanding and help you to get to know other
students.
Find out the bibliographical referencing system
you need to use. Put in the effort to get to know it
now you will be glad you did later.
Use reading lists and add to them. Find a
recommended book and look at other books
shelved close to it as they may also be relevant to
your programme.
Check your university e-mails daily. If you are a
partner or associate college student, you may nd
it helpful to set up a divert of your e-mails into
one account.
Find out where to go for the universitys support
services.
Find out about workshops, including study skills
workshops, and ask for help if you need it.
Regularly check the Students Union website,
www.suug.co.uk, for upcoming social activities.
If you are based at the Medway Campus, a new
partnership, Greenwich and Kent Students
Unions Together, launches in August 2013, with a
new website at www.gktogether.co.uk.
Attend the Freshers Fair. Find out more about
clubs and sports societies that interest you. If
in doubt, sign up you can always change your
mind later.
These tips will help you to become an independent
learner and make your time at university more
enjoyable. If you need further information, talk to
your personal tutor or to someone in your Student
Centre or the Students Union.
Section 2 Getting a warm welcome and settling in
16
FINDING THE ESSENTIALS
For an interactive guide to whats available on and around campus, please see our Campus Explorer at
www.gre.ac.uk/study.
Where to eat
For locations, please use the
campus maps on pages 2427. For
places to eat off campus, see the
Campus Explorer.
Avery Hill
The Dome, Southwood Site
Sparrows Farm Bar,
Southwood Site
Greengages, Mansion Site
The Pantry, Mansion Site
The Engine Room, Mansion Site
Greenwich
Caf, Queen Mary Court
King William Restaurant,
King William Court
Coffee Shop,
Dreadnought Building
Coffee Shop, Queen Anne Court
Bar Latitude, Cooper Building
Medway
Pilkington Caf,
Pilkington Building
Pembroke Caf,
Pembroke Building
Coopers, Jellicoe Building
The Archibald Hay Mess,
Drill Hall Library
Where to buy food
Avery Hill
On campus
Student Village Shop,
Southwood Site
Off campus
Sainsburys, 1a Philpot
Path, Eltham
Iceland, 132134 Eltham
High Street
Costcutter, 73 Avery Hill Road
Greenwich
Off campus
The Co-op, 200206 Trafalgar
Road; 245247 Greenwich
High Road
Iceland, 210218 Trafalgar Road
Tesco Express, 142146
Trafalgar Road
Sainsburys, 231235 Greenwich
High Road
Medway
On campus
Essentials, Jellicoe Building
Off campus
The Co-op, Maritime Way
Tesco Express, Victory Pier
Where to get money
ATMs (cash dispensers) are
located as follows:
Avery Hill
On campus
By the Dome
Off campus
Eltham High Street
Court Yard
Blackfen Road
Greenwich
Off campus
Creek Road
Greenwich Church Street
Greenwich High Road
Medway
On campus
North Street, Pilkington Building
Off campus
Dockside Outlet Centre
Section 2 Getting a warm welcome and settling in
17
18
Part-time working
A part-time job can benefit you financially
and help you to develop vital skills that
you will need upon graduation.
The JobShop, part of the Guidance
& Employability Team (GET), can help
students and recent graduates to find
part-time and vacation work and help
local employers to find staff. Jobs
and placements are advertised on the
JobShop web pages through the GET
Online service and in the JobShop
offices on each campus.
GET can also help with your long-term
career plans. It can provide careers
information and advice at all stages
of your studies, even after graduation.
Advisers are available on all campuses.
For more information about GET,
including contact details for JobShop
staff, opening hours and drop-in times,
visit www.gre.ac.uk/get.
Travel
The university encourages the use of
sustainable travel, i.e. public transport,
car sharing, cycling and walking. For
individual campus information, please
visit www.gre.ac.uk/travel.
University bus service
The university bus service is open to
all students. You must purchase a
ticket in advance to use the Medway
service. Other services are free; ID
may be required. Departure points
are indicated on the campus maps on
pages 2427. For timetables, pricing
and where to buy tickets, please visit
www.gre.ac.uk/travel/bus.
If you have a disability that affects your
mobility, you should notify the Office of
Student Affairs so arrangements can be
made.
Parking
If you need to drive, parking is available
on or near all of our campuses. Please
note there are different arrangements at
each campus.
Avery Hill Campus
The car parks at Avery Hill Campus
are pay-and-display. You must
purchase a ticket from a machine
and display it in your vehicle, or pay
by phone. If you live in one of the
halls of residence on campus you
can obtain a student resident parking
permit. For details, please visit
www.gre.ac.uk/current/parking.
Greenwich Campus
Students cannot park at Greenwich
Campus but there is a public car park
opposite in Park Row, as well as other
car parks in the town centre. There are
also no parking facilities at our Greenwich
halls of residence. For information on
parking in Greenwich, please visit the
Greenwich Council website at
www.greenwich.gov.uk.
Medway Campus
To park on site, including at the halls of
residence, you will need either a season
ticket or a pay-on-the-day permit.
Pay-on-the-day permits are free but
you are required to buy a pay-and-
display ticket from one of the on-site
ticket machines. Details can be found at
www.gre.ac.uk/current/parking.
Section 2 Getting a warm welcome and settling in
19
Blue Badge holders
Disabled parking bays are provided at
each campus. If you have a Blue Badge
you can obtain a free permit to park at any
of our campuses. Please note however
that without this permit you will need to
pay to park.
Student bodies
Union membership is free and automatic
on registering at the university unless
you opt out. Students at the university
are represented by the Students Union
University of Greenwich (SUUG);
students at Medway Campus are
represented by both SUUG and a new
partnership, Greenwich and Kent
Students Unions Together (GK
Unions).
SUUG represents students views at
all levels of the university and provides
advice services as well as a range
of social activities for its members. It
also runs student events and facilities,
including cafs and bars, and organises
sports clubs and societies focusing on
students programmes, interests and
culture. A recent SUUG initiative, Give
it a Go, will enable you to try something
completely different while meeting new
friends and gaining new skills.
Activities at the start of term will help you
to settle in and make new friends. These
include the Freshers Fair, which is a great
place to meet fellow students and sign up
for clubs and societies. Later in the year,
you can enjoy comedy and quiz nights,
student-led theme events, celebrity
appearances, and Flirt!, the UKs number
one student night.
The Summer Ball is the traditional end-
of-year party, a chance to dress up and
dance the night away in a grand location.
Union societies also organise specific
activities for their members (and other
students) in union bars and other local
venues, and sports clubs hold an awards
evening in the second term to celebrate
their sporting achievements.
For more information on SUUG, visit
www.suug.co.uk.
GK Unions is a new partnership between
SUUG and Kent Union delivering services
and activities for students based at
Medway Campus. GK Unions will support
numerous sports clubs and societies at
Medway as well as Coopers bar and the
Advice Centre. A new website,
www.gktogether.co.uk, is scheduled for
launch in August.
Section 2 Getting a warm welcome and settling in
WHAT TO SEE AND DO
To get a taste of the social facilities on each
campus and to nd out whats going on in London
and Kent, check out our Campus Explorer at
www.gre.ac.uk/explorer.
Sports and recreation
facilities
Avery Hill Campus
The gym at Avery Hill is part of the
Dome complex in the Student Village.
It is equipped with state-of-the-art
cardiovascular and resistance machines
and a selection of free weights.
There is also a sports hall on campus
providing a space for basketball,
badminton, netball and five-a-side
football.
The facility at Sparrows Farm is run
jointly by the University of Greenwich and
SUUG. Facilities include a dance studio.
Greenwich Campus
The campus is in the heart of Greenwich
with many sports and leisure facilities
nearby. For more information, please visit
www.greenwich.gov.uk.
Medway Campus
Medway Campus has a sports hall and
a gym with cardiovascular and weights
rooms.
Find out more
For more information about gym and sports
facilities, visit www.gre.ac.uk/sports.
20
Section 2 Getting a warm welcome and settling in
SPORTS AND SOCIETIES
The list of student societies changes each
year but has included the Glee Society, Islamic
Society, Labour Students, Latitude Radio Society,
Economics and Business Society, and the
Community Garden Society. Students can also
join in with a range of sports, including American
football, football, mixed hockey, netball and
rugby. For more information, visit the SUUG and
GK Unions websites.
STUDENT ADVICE SERVICES
Both SUUG and GK Unions provide free and
condential advice services on academic,
nancial, housing and other welfare issues.
Please visit the SUUG and GK Unions websites for
more information.
21
Before arrival you are entitled to clear, accessible and accurate information including:

Start dates, times, locations and activities for the First Week

Contact information for your school and programme team.
On arrival you are entitled to a welcome to the university, school and department, and
to a range of information and activities including:

Meeting your personal tutor

Conrmation of your timetable

Introductions to your programme of study

Discussion about what is expected, including your rights and responsibilities

Meeting other academic staff who will be teaching you

Opportunities to socialise with staff and other students

Academic activities

Completion of registration (if you have not already done this)

Orientation introductions to the campus, university facilities and services

Introduction to any procedures you need to know right away.
As you begin your studies you are entitled to ongoing support, information and
orientation including:

Personal tutor meetings

Opportunities for social and sporting activities

Ongoing introduction to university facilities and services (e.g. library and labs)

Health and safety briengs.
Your entitlement as a new
student
The university is committed to supporting
you before you get here, when you arrive
and through your first year. The university
policy on New Arrivals and Transition is built
around a statement of what you are entitled
to, as a new student, whether you are an
undergraduate or postgraduate student,
or a direct entrant new to Level 5 or 6.
This statement will help you know what
to expect, and what the university sees
as important to enable you to settle into
university life and study successfully.
You can see the policy and full statement
of entitlement at www.gre.ac.uk/about/
policy (under the Academic tab). The
table below provides a useful summary.
After the First Week, you will be invited to
participate in the universitys New Arrivals
Survey. Please take this opportunity to give
us feedback about your experience as a
new student. We want to hear your views,
which are important and which help to
shape our planning and policy.
Section 2 Getting a warm welcome and settling in

Faculties
FACULTY OF ARCHITECTURE,
COMPUTING & HUMANITIES
School of Architecture, Design &
Construction
Avery Hill Campus
Tel: +44 (0)20 8331 9100
E-mail: tf09@gre.ac.uk
Medway Campus
Tel: +44 (0)20 8331 9307
E-mail: s.d.barker@gre.ac.uk
School of Computing &
Mathematical Sciences
Greenwich Campus
Tel: +44 (0)20 8331 8503
Fax: +44 (0)20 8331 8665
E-mail: cmsinfo@gre.ac.uk
Greenwich Maritime Institute
Greenwich Campus
Tel: +44 (0)20 8331 7688
Fax: +44 (0)20 8331 7690
E-mail: gmi@gre.ac.uk
School of Humanities & Social
Sciences
Greenwich Campus
Tel: +44 (0)20 8331 8800
Fax: +44 (0)20 8331 8805
E-mail: humanities@gre.ac.uk
School of Law
Greenwich Campus
Tel: +44 (0)20 8331 8603
Fax: +44 (0)20 8331 8473
E-mail: law@gre.ac.uk
BUSINESS FACULTY
The Business School
Greenwich Campus
Tel: +44 (0)20 8331 9760
E-mail: reg08@gre.ac.uk
FACULTY OF EDUCATION & HEALTH
School of Education
Avery Hill Campus/Greenwich
Campus
Tel: +44 (0)20 8331 9500
School of Health & Social Care
Avery Hill Campus
Tel: +44 (0)20 8331 8806
Medway Campus
Tel: +44 (0)20 8331 8172
FACULTY OF ENGINEERING &
SCIENCE
School of Engineering
Medway Campus
Tel: +44 (0)1634 883495
Fax: +44 (0)1634 883153
E-mail: eng-courseinfo@gre.ac.uk
School of Science
Medway Campus
Tel: +44 (0)20 8331 9800
Fax: +44 (0)20 8331 9805
E-mail: science-queries@gre.ac.uk
Natural Resources Institute
Medway Campus
Tel: +44 (0)1634 880088
Fax: +44 (0)1634 883386
E-mail: nri@gre.ac.uk
Partner colleges and
associate colleges
BEXLEY COLLEGE
Contact: Amanda Davidson
Tel: +44 (0)1322 404000
Web: www.bexley.ac.uk
BIRD COLLEGE
Contact: Naomi Seal
Tel: +44 (0)20 8300 6004
E-mail: naomi.seal@birdcollege.co.uk
Web: www.birdcollege.co.uk
BROMLEY COLLEGE (INCLUDING
ORPINGTON COLLEGE)
Contact: Darshna Babla
Tel: +44 (0)20 8295 7000
Fax: +44 (0)20 8295 7099
E-mail: darshna.babla@bromley.ac.uk
Web: www.bromley.ac.uk
EUROPEAN SCHOOL OF
OSTEOPATHY
Contact: Bernadette Ranger
Tel: +44 (0)1622 671558
E-mail: bernadetteranger@eso.ac.uk
Web: www.eso.ac.uk
GREENWICH COMMUNITY COLLEGE
Contact: Joanne Gosling
Tel: +44 (0)20 8921 3434
E-mail: joannegosling@gcc.ac.uk
Web: www.gcc.ac.uk
GUILDFORD COLLEGE
Contact: Michele Wright
Tel: +44 (0)1483 448594
E-mail: mwright@guildford.ac.uk
Web: www.guildford.ac.uk
HADLOW COLLEGE
Contact: Sharon Bradley
Tel: +44 (0)1732 850551
Fax: +44 (0)1732 853207
E-mail: sharon.bradley@hadlow.ac.uk
Web: www.hadlow.ac.uk
INTERNATIONAL COLLEGE OF
ORIENTAL MEDICINE
Contact: Gill Wakeford
Tel: +44 (0)1342 313106
E-mail: admin@orientalmed.ac.uk
Web: www.orientalmed.ac.uk
LEWISHAM COLLEGE
Contact: Mariyana Gavrilova
Tel: +44 (0)20 8692 0353
E-mail: mariyana.gavrilova@lewisham.ac.uk
Web: www.lewisham.ac.uk
Useful
information
22


NORTH WEST KENT COLLEGE
Contact: Sharon Juty
Tel: +44 (0)1322 629580
Fax: +44 (0)1322 629468
E-mail: sharonjuty@nwkcollege.ac.uk
Web: www.nwkcollege.ac.uk
University services
ACCOMMODATION SERVICES
Avery Hill Campus
Aragon Court
Student Village
Southwood Site
Tel: +44 (0)20 8331 9671
E-mail: ah.accommodation@gre.ac.uk
Greenwich Campus
Room 069
Queen Mary Court
Tel: +44 (0)20 8331 8884
E-mail: gr.accommodation@gre.ac.uk
Medway Campus
Room 057
Blake Building
Tel: +44 (0)20 8331 9063
E-mail: me.accommodation@gre.ac.uk
www.gre.ac.uk/accommodation
CHAPLAINCY
Avery Hill Campus
Tel: +44 (0)20 8331 9854
Greenwich Campus
Tel: +44 (0)20 8331 8271
Medway Campus
Tel: +44 (0)20 8331 9794/8337
E-mail: chaplaincy@gre.ac.uk
Web: www.gre.ac.uk/chaplaincy
COUNSELLING TEAM
Contact the team through our Student
Centres.
Web: www.gre.ac.uk/students/counselling
DISABILITY & DYSLEXIA TEAM
You can book an appointment through
Student Centres or by e-mail.
E-mail: d-centre@gre.ac.uk
Web: www.gre.ac.uk/dd
DIVERSITY TEAM
You can contact the team through Student
Centres or by telephone or e-mail.
Tel: +44 (0)20 8331 8817
E-mail: diversity@gre.ac.uk
Web: www.gre.ac.uk/students/diversity
GUIDANCE & EMPLOYABILITY
TEAM
Contact the team through our Student
Centres.
E-mail: get@gre.ac.uk
Web: www.gre.ac.uk/get
INTERNATIONAL OFFICE
You can contacnt the team via e-mail or
by visiting our Enquiry Desk in room 061,
Queen Mary Court, Greenwich Campus.
E-mail: international@gre.ac.uk
Web: www.gre.ac.uk/students/new/
international
INFORMATION & LIBRARY
SERVICES
Web: www.gre.ac.uk/library
STUDENT CENTRES
While you are studying at Greenwich, you
may nd that you need extra support or
guidance. Our Student Centres are designed
as a one-stop shop so you can access a
variety of services.
Avery Hill Campus
Room 004
Southwood House
Tel: +44 (0)20 8331 8444
Greenwich Campus
Room 040
Queen Mary Court
Tel: +44 (0)20 8331 9111
Medway Campus
Blake Building
Tel: +44 (0)20 8331 8722
Web: www.gre.ac.uk/students/centres
STUDENT FINANCE
Avery Hill Campus
Tel: +44 (0)20 8331 9585
Greenwich Campus
Tel: +44 (0)20 8331 8526
Medway Campus
Tel: +44 (0)20 8331 9324
You can also contact Student Finance
through our Student Centres.
STUDY SKILLS CENTRES
These offer one-to-one or group training
sessions and free online resources to aid
study skills.
E-mail: study-skills@gre.ac.uk
Web: www.gre.ac.uk/studyskills
STUDENT BODIES
Students Union University of
Greenwich (SUUG)
Avery Hill Campus
Student Village
Southwood Site
Tel: +44 (0)20 8331 9596
Greenwich Campus
Cooper Building
King William Walk
Tel: +44 (0)20 8331 7629
Web: www.suug.co.uk
Greenwich and Kent Students
Unions Together
Medway Campus
Pilkington Building
Tel: +44 (0)1634 888989/888993
Web: www.gktogether.co.uk
Local councils
GREENWICH COUNCIL
Web: www.greenwich.gov.uk
MEDWAY COUNCIL
Web: www.medway.gov.uk
Medical centres
ON CAMPUS AT AVERY HILL
Avery Hill Campus Medical Centre
25 Aragon Court
Southwood Site
Tel: +44 (0)20 8331 9680
NEAR GREENWICH CAMPUS
Burney Street Practice
48 Burney Street
Greenwich SE10 8EX
Tel: +44 (0)20 8858 0631
South Street Medical Centre
71a Greenwich South Street
Greenwich SE10 8NT
Tel: +44 (0)20 8293 3330
NEAR MEDWAY CAMPUS
St Marys Island Surgery
Edgeway
St Marys Island
Chatham ME4 3EP
Tel: +44 (0)1634 890712
College Health Chatham
Within Boots
Pentagon Centre
Chatham ME4 4BB
Tel: +44 (0)1634 815160
Useful information
23
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