CAMPUS/COLLEGE: SAN JOSE CAMPUS

2014 STAKEHOLDERS SURVEY OF CHED POLICIES

PART 1: POLICY AREAS

EXCELLENT

VERY
GOOD

GOOD

MODERATELY
GOOD

POOR/NEEDS
IMPROVEMENT

TOTAL

WEIGHTED
MEAN

CHED POLICIES ON RATIONALIZATION
5 4 3 2 1

1. Campaign to provide information on oversubscribed and undersubscribed
programs
1 10 6 0 0 17 3.17
2. Conduct of graduate tracer studies 2 10 4 1 0 17 2.26
3. Provision of CHED support for institutional and faculty researches 5 10 2 0 0 17 4.17
4. Provision of incentives for institutional and faculty researches 5 9 3 0 0 17 4.11
(Search for Best Higher Education Research Program/REPUBLICA
Awards Grants for research presentation in national or international
conferences)


CHED POLICIES ON QUALITY & STANDARDS
1. Provision of scholarship to upgrade the academic qualification of HEIs
faculty
(Faculty Development Program)
6 8 3 0 0 17 4.17
2. Establishment and mobilization of Research and Development Centers to
help CHED in promoting research (PHERNet & HERRC)
3 10 4 0 0 17 3.94
3. Implementation of minimum standard for HE programs and institution 4 10 3 0 0 17 4.05
4. Implementation of quality assurance mechanism; support to
accreditation; assessment of application for conversion and evaluation for
leveling/typology
6 10 1 0 0 17 4.29


PART 2:QUALITY & EFFICIENCY OF FRONTLINE SERVICES


5


4


3


2


1


0

TOTAL

WEIGHTED
MEAN
1. How well are you knowledgeable of the mandate and function of CHED? Fully aware Moderately aware Aware Somewhat aware Not at all aware
6 4 4 0 0 0 14 4.14
2. How often do you have dealings with CHED? Once a month More than once a
month
Once in 3 months Once in 6 months Once in year None at
all

0 0 2 1 2 0 14 3.7
3. when i transact business with CHED, I usually do it:(Check one or all that
applies)
In person By telephone Through internet In writing (letter) Other, specify
1 4 3 1 0 0 9 3.5
4. how long do you have to wait before a CHED staff/representative attended to
your queries?
I was attended to
within 3 minutes
`I was attended to
within 5 minutes
I was attended to
within 15
minutes
I was attended to
after more than 15
minutes
I was attended to
after more than 15
minutes

2 2 1 1 0 0 6 3.8
5. I am satisfied with the information I got on CHED guidelines. Strongly agree Agree Disagreed Strongly Disagree Dont Know
2 11 0 0 0 0 13 4.15
6. The information provided fully addressed my query/ies Strongly agree Agree Disagree Strongly Disagree Dont Know
2 11 0 0 0 0 13 4.15
7. The CHED staff representative was knowledgeable and competent in
answering my queries and concerns
Strongly agree Agree Disagree Strongly Disagree Dont Know
2 6 0 0 0 0 8 4.25
8. The CHED staff helped me understand thae cause and possible solution/s to
my query/concern
Strongly agree Agree Disagree Strongly Disagree Dont Know
2 5 1 0 0 0 8 4.12
9. The CHED staff was helpful in handling issues with courtesy and
professionalism
Strongly agree Agree Disagree Strongly Disagree Dont Know
2 6 0 0 0 0 8 4.25
10. The information was very helpful Strongly agree Agree Disagree Strongly Disagree Dont Know
2 7 0 0 0 0 9 4.22
11. Overall, how satisfied are you with the information that was given by the
CHED staff/representative
Very Satisfied Satisfied Somewhat
Satisfied
Somewhat Satisfied Dissatisfied
2 4 3 0 0 0 9 3.8


COMMENTS AND SUGGESTION

1. The questionnaire is not suitably desired for the respondents particularly question #2. I had no dealing with CHED the succeeding
questions are not applicable to be. Perhaps the none at all choice must be removed.
2. Please inform the student if have a meeting etc.
3. There is always a room for improvement to satisfy clients with exception.
4. Please maintain the good dealings with the client in all of the costumers.