TYBMS SEM 5

TIME TABLE
TIME: 11.00 -.1.00

19 nov , Tuesday HRM
20 nov ,
Wednesday
SSM
21 nov , Thursday FM
22 nov , Friday LOGISTICS
25 nov , Monday BE & CSR
26 nov , Tuesday SSF




HUMAN RESOURCE MANAGEMENT:


HUMAN RESOURCE MANAGEMENT
UNIT I
1) Introduction to HRM
Definition, features, scope , functions of HRM, definition of Personnel Management
Evolution of HRM / trends in HRM
Difference between HRM & PM
Challenges before HR manager
Threats/characteristics of work force
Personnel philosophy
Personnel manual
2) Human resource planning
Definition
Process, along with brief coverage of personnel demand & supply, forecasting techniques
Factors affecting HRP
Human resource information system
VRS, outstanding, pink slip or termination, retrenchment, townizing, separation
Contracting and subcontracting
Promotion and transfers
UNIT II
1) Job analysis, job design and job evaluation
Job analysis- definition, methods of collecting job data, merits, demerits
Job design- definition, factors affecting job design, approaches to job design
. Job evaluation- definition, methods of job evaluation, process of job evaluation
2) Recruitment, selection & induction
Recruitment-definition, sources, merits, demerits
Selection- definition, process, types of selection test, types of interview
Induction or orientation- definition, methods, process
Placement
3) Training & development
Definition of traini8ng and development
Methods of training manager
Process of conducting training program
How to evaluate effectiveness of training programs
Advt, of training development
UNIT III
1) Performance appraisal
Definition
Methods of appraisal
Process
Advantages
Limitations
2) Compensation management
Components of salary or salary scheme
Fringe benefit, definition and types
Performance link incentives
Definition, advantages, disadvantages
3) Career planning & development
Definition
Process
Career stages
Essential
Career
Employee retention
Success planning
UNIT IV
1) Participative management
Definition
Levels
Trends
Factors
Forms
Participation
Empowerment team
2) Industrial relation
Definition
Features
Importance
Approaches
Parties
3) Trade union
Definition
Features
Trade union movement in India








IMPORTANT CONCEPTUAL QUESTIONS

1. Recruitment
2. Selection
3. Hrm
4. Personnel management
5. Human resource planning
6. Training
7. Performance appraisal
8. Career planning
9. Personnel manual
10. Assessment centre
11. Downsizing
12. Employee stock ownership plans (esops)
13. Job analysis
14. Job description
15. Job specification
16. Induction
17. Fringe benefits
18. Wages & salaries
19. Profit sharing
20. Empowered teams
21. Success of planning
22. Voluntary retirement scheme (vrs)
23. Human resources information system (hris)
24. Quality circles
25. Promotion
26. Incentives
27. Application blank
28. Manpower inventory analysis
29. Interview
30. Placement
31. 360
0
appraisal
32. Job transfer
33. Human resource development
34. Pink slip

IMPORTANT SHORT NOTES

1. Participative management
2. Industrial relations
3. Trade union
4. Job rotation
5. Job evaluation
6. Job enlargement
7. Job design





IMPORTANT LONG TYPE QUESTIONS

Q.1. Define Human resource management What is the importance of H.R.M in present Global
scenario?
Q.2. Define HRM. What are the modern day challenges faced by todays HR manger?
Q.3. Define Human resource planning and explain the process of HRP.
Q.4. You are on HR manager of kingfisher. You are supposed to design a training programme
for ground staff. What principles and on the job training methods you would use in designing the
programme.
Q.5. Training like any other HR function, should be evaluated to determine its effectiveness.
Explain.
Q.6. Explain the benefits of training and development to employees.
Q.7. Explain in full 360 degree appraisal.
Q.8. Performance appraisal is not merely for appraisal but is for improvement of employee
performance. Explain the statement.
Q.9. You, as HR manager of the company, has been asked to draw a promising incentive plan
for the employees in the production department. State the features that you will like to
incorporate in such incentive plan.
Q.10. Define career planning and explain the different stages of career planning.
Q.11. Explain the different stages involved in career planning and development.
Q.12. Career planning and development is a motivational tool for employees. Elaborate with
suitable examples.















Explain Following Concept:

1) Human Resource Planning
2) Job Analysis / JD / JS
3) Job Enlargement / Job Enrichment
4) On the job / Off the job training
5) 360 degree Performance Appraisal
6) Different Between Recruitment and Selection
7) Methods of Recruitment
8) Any two types of Interviews
9) VRS
10) Pink Slip
11) Components of Wages & Salary
12) Incentives- Individual & Group
13) HRIS
14) Induction and Orientation
15) Performance Manual (PMS)
16) Significance of Industrial Relations
17) Role of PM / IR / HR Manger in Todays Globalized world



Set 2

Explain Following Concept:

1) Explain Importance of HRP. What are the different stages of HRP?
2) Explain JA / JD / JS in detail. What is Job Evaluation? Explain any one
method for JA / JE with an Example
3) What are the advantages of Training? Explain the process of imparting
Training programme
4) What is the importance of Executive Development? Explain any two methods
of Executive Development
5) What are the characteristics of Sound Compensation Policy?
6) Explain the process of Induction & Orientation. What are the benefits of
Induction & Orientation
7) What is Transfer? What are the different types of Transfers?
8) What is Promotion? Explain Types of promotions
9) Comment on prevailing IR in India

Subject Human Resource Management
1) Human Resource Management Importance, Modern Day Challenges
2) Human Resource Planning Process
3) Job Training Methods, Benefits and Evaluation
5) Performance Appraisal Methods
6) Incentive Plans Features
7) Career Planning and Development Stages
8) Sources of Recruitment
9) Selection Types, Process







SERVICE SECTOR MANAGEMENT:

SERVICE SECTOR MANAGEMENT
1) Introduction to service marketing
Role of service in modern economy
Marketing challenges of service
Service marketing environment
Goods v/s service marketing
Goods service continue
Consumer behavior
Service marketing triangle
2) Key elements of service marketing
Product, pricing, communication mix
Distribution, people, physical evidence
Positioning
Market segmentation
Process
Balancing of demand and capacity
Branding of services
Problems and solution
3) Service quality
Improving service quality and productivity
Service quality gap model
Measuring and improving service quality
Defining productivity, improving productivity, service recovery, employment handling
4) Service management
Meaning
Vision and mission strategy
Service leadership
Service mapping
Flowcharting
Benchmarking
Internal marketing
Productivity
5) Current status and future prospects


Chapter 1
st
Introduction to Services Marketing

Q1) Explain the growing importance of service
Q2) Explain the factors possessing threat to Service Management
Q3) Write short note on four key characteristics of services

Chapter 2
nd
Services Marketing Environment

Q1) Explain the different factors affecting the micro environment
Q2) Explain the goods services continuum
Q3) Explain the different areas of Business Environment
Q4) What is Service Environment? State its need for marketing.

Chapter 3rd Consumer Behavior

Q1) What are the different buying roles ?
Q2) Explain the Factors influencing buyers behavior
Q3) Explain the buying decision process
Q4) How would you manage customers expectations ?




Chapter 4th Service Marketing Mix

Q1) Describe the service offering
Q2) What are the different methods of pricing in service?
Q3) List 7 Ps of marketing with special reference to services

Chapter 5th Marketing Segmentation and Service Positioning

Q1) What is the basis for market segmentation ?
Q2) State and explain different positioning strategies
Q3) Sustainability
Q4) Positioning in Services

Chapter 6th Managing Demand and Supply of Services

Q1) Air passengers stand to gain in the ongoing fare cuts warfare by
domestic airlines
Q2) Radom Demand Fluctuations
Q3) Demand Patterns

Chapter 7th Branding of Services

Q1) What are the characteristics of a good brand
Q2) How can you create a strong service brand
Q3) Brand loyalty
Q4) Emotional benefits
Q5) Approaches for creating a strong service brand

Chapter 8th Managing Services Quality

Q1) Service quality management
Q2) Dimensions of Quality
Q3) Focused on managing functions that influences the perceived services quality
Q4) Explain the following Dimensions of Quality:
(1) Tangible4 (2) Reliability (3) Responsiveness
Q5) What are the requisites of achieving services quality
Q6) State any 5 benefits of Service Quality
Q7) Perceived Quality

Chapter 9th Service Productivity

Q1) What are the strategies for improving services productivity ?
Q2) Explain the 7 Approaches to improving service productivity
Q3) Explain the quality and quantity dimensions to services productivity

Chapter 10th Complaint Handling and Services Recovery

Q1) What are factors influencing complaining behaviours
Q2) State, the guidelines for effective problem resolution
Q3) Explain the concept of service guarantees

Chapter 11th Service Management- Vision, Mission, Strategy & Leadership

Q1) What is service leadership ? Explain the different functions of service leaders
Q2) Explain the quantities of service leaders
Chapter 12th Internal Marketing

Q1)Explain Moment of Truth
Q2) Components of internal Marketing
Q3) Services Marketing Trinity/Triangle
IMPORTANT CONCEPTUAL QUESTIONS:

1. Procedural justice (march 11)
2. Buying roles (oct. 2010)
3. Micro environment
4. Technological environment
5. Service failure (march 2011)
6. Service marketing mix
7. Service blue print
8. Explain benchmarking. (nov. 2003, 04, 08)
9. Advantages of branding services
10. Characteristics of a good brand
11. Types of branding
12. Pre-requisites for achieving service quality
13. Relevance of quality in service
14. Dimensions of service leadership
15. Vision-mission statement (oct. 2010)
16. Moment of truth (now 02, 03, 04; may 08)
17. Service marketing trinity triangle
18. Objectives of internal marketing
IMPORTANT SHORT NOTES

1. Explain the concept of inseparability of service?
2. Short note on four key characteristics of services?
3. Define Internal marketing
4. Explain Moment of truth
5. Service marketing Trinity/Triangle??
6. Explain Yield management
7. What is service recovery?
8. Explain branding of services??
9. Short note on HUDCO & MAHADA?
10. Short note on NHB?
11. Short note on MHADA?


IMPORTANT LONG TYPE QUESTIONS

Q.1. Define services & Explain distinctive characteristics of services. (Nov. 03)
Q.2. How to address to unique characteristics of the Service Industry? Explain strategy and
Tactics Overcome it.
Q.3. Attributes the reason for rapid growth of service sector in the global as well as Indian
Contract?
Q.4. Write a note on growing importance of services.
Q.5. What are the factors posing threat to service marketing?
Q.6. What are the factors stimulating the transformation of the service marketing
environment?
Q.7. What are the stages of the buying decision process?
Q.8. What are the factors influencing buyers behaviour?
Q.9. Write a note on Managing Customer Expectations.
Q.10. Explain Bases of Market segmentation.
Q.11. Explain steps in developing a service positioning strategy.
Q.12. Explain strategies for managing capacity to match demand?
Q.13. What Causes Gaps in Services Quality?
Q.14. What is service productivity? Explain strategies for improving it?
Q.15. What are the factors influencing complaining behaviour?
Q.16. What are guidelines for effective problem resolution :
Q.17. What are the different tourism product? How do you manage Tourism or
leisure products?
Q.18. Pricing in tourism services is complex because tourism is a composite
product. Do you agree? What are the different elements you would consider while pricing
tourism services?
Q.19. Write short note on Importance of people mix in banking sector?


Service Sector Management
1) Services Characteristics, Importance, Reasons for growth
2) Dimensions of Service Quality
3) Service Marketing Mix (7Ps)
4) Consumer Buying Behavior Process, Steps
5) Market Segmentation Steps, Bases
6) Capacity to match demand and demand to match capacity Strategies








FINANCIAL MANAGEMENT:


FINANCIAL MANAGEMENT
1) Introduction
Meaning
Functions and objectives of FM
Changing role of Finance Manager
Working capital management
[definition, gross working capital, net working capital, core current asset and non core current
asset, components of working capital, factors determining working capital]
Receivable management
[meaning, and importance, credit policy variable, case study on credit evaluation, monitoring the
debtors]
Cash management
[motives of holding cash, strategies of cash management]
Cash budget
[meaning, and objectives, budgeting of receipts and payments, preparation of monthly budget]
2) Cost of capital and capital structure
[types of capital, debt, equity, retained earnings, preference shares, cost of capital, weighted cost
of capital, designing capital structure, types of leverages]
3) Capital budgeting
[introduction, types of capital, sources, evaluation of capital expenditure, concept of present
value, techniques of appraisal of investment proposal, payback period, average rate of return, net
present value, profitability index]
4)Business restructuring
[Importance, financial implication, valuation, merger, de-merger, amalgamation, long
term and short term sources of finance]









Concepts
Distinguished between permanent and temporary working capital?
What is business risk?
Explain Inter-corporate Deposits?
What are liquidity ratios and what is their significance?
Why is cost of debt normally less than the cost of equity? Is it always so?
What is meant by letter of credit?
State in brief any three functions of Finance Manager.
What is the difference between hypothecation and pledge?
What is the meaning and significance of Weighted Average Cost of Capital?
What is cash operating cycle?
What is conservative Approach concept?
What is Margin of safety
Cost of Debt
Trading on Equity
Profit Maximization.
Float
Non-diversable Risk
Financial Leverage
What are motives of holding cash?
Explain the concept of conservatism
What is Miller and Modigliani Approach?
What is meant by profitability index of a project?
What do you understand by precautionary cash holdings?
Financial Breakeven point
What is meant by purchase consideration in case of business restructuring?
What is meant by De-Merger in business restructuring?
What is meant by ploughing back of profits?

Long Questions (10 Marks each)
Explain the methods of measuring Cost of Debt Capital and Cost of Equity Capital
with illustrations.
Explain the steps involved in Credit Analysis in detail.
What are the motives for holding cash?
What is the meaning of the following terms? Commercial papers. and Bill
discounting.
What are the factors that determine working capital requirements?
Explain the concept of working capital. How is working capital affected by (a)
sales, (b) technology and manufacturing policy, and (c) price level changes?
Ratio analysis is only a technique for making judgments and not a substitute for it.
Comment.
Discuss various cash management models.
Discuss in brief the factors influencing Working Capital Requirements.
Explain in brief the sources of Long Term Finance and Short Term Finance.
Explain the importance of Leverage. Distinguish between Operating Leverage &
Financial Leverage
What is Lease Finance? Distinguish between Finance Lease and Operating Lease.
Discuss the scope and significance of Finance Function.
Financial management is more than procurement of funds. What do you think
are the responsibilities of a finance manager?




LOGISTICS & SCM:

LOGISTICS AND SUPPLY CHAIN MANAGEMENT
UNIT 1
1) Background
Logistics and logistical mgmt
Military origin
Basic concept
Def./ scope/ importance in current competition envt,
Evolution of logistics and supply chain mgmt
2) Operating objectives of logistics
Logistical performance cycle
Inbound logistics
Manufacturing support logistics
Customer order cycle
Lead time
Logistical interfaces
Logistical mission
Competitive advantage
3Cs
Logistical competency
Outsourcing logistical activities
3rd and 4th party logistics
Integrated logistics
Logistical planning and strategy
3) Supply chain mgmt
Basic concept, def., scope., comparison between logistics & SCM
Global supply chain scenario and importance
Conventional supply chain
Supply chain participants
Channel agencies
Relationship mgmt, concept of extended enterprises
Bull whip effect
4) Organization structure
Basic concept, Def., Scope, Objectives and importance
Barriers in forming effective organization
Stages in evaluation of logistical org. with emphasis on modern flat org.
5) Customer service
Def., scope, objectives & importance
Elements of customer service
7 rights
Customer service audit
Customer service strategy
6) Demand forecasting
Def.
Scope
Purpose of forecasting
Nature of demand
Forecasting components
Approaches to forecasting
Qualitative and quantitative forecasting techniques & their applicability
Time series analysis with numerical examples
7) Order processing
Integrated system
Customer order cycle
EDI & its advantages
UNIT 2
1) Transportation
Def., Principles, Function, Roles, Importance
Different modes of transportation [road, rail, water, air, pipeline, roap-way]
Advantages & disadvantages of individual modes
Intermodal transportation
Factors to be considered for modes & carrier selection
Modal characteristics & classification
Total transportation cost
Factors influencing transportation cost
Transport infrastructure
(university moderators have cancelled sums from this topic)
2) Warehousing
Def., Principles, Function, Roles, Importance
Warehouses
Distribution center
Warehousing
Need for warehousing
Economics
Service benefits
Types of warehouses its advantages & disadvantages
Warehousing location
. Area of warehouse
No. of warehouses
Warehousing operation
Factors affecting warehousing cost
Warehouse layout
Design principles
3) Material handling system
Def., Principles, Function, Roles, Importance
Activities covered
Functions performed during Material handling
Material handling equipments with selection criteria
Material handling methods
Material handling system design
Objectives & principles
4) Packaging
Def., Principles, Function, Roles, Importance
Unitizing [concept of unit load] & palletizing/ kitting
Logistical functions of packaging
Objectives & benefit of packaging
Consumer & logistical packaging
Factors influencing good package design
UNIT 3
1) Inventory management
Def., principles, role, functions, importance
Purpose of inventory holding
Types of inventories
Inventory & profitability
Impact of inventory on total logistical cost
Inventory management objectives/ importance
Symptoms of poor inventory mgmt
Improving effectiveness of inventory mgmt
Inventory turnover
Service levels
Economic Order Quantity [EOQ]
Economic Batch Quantity [EBQ]
Assumptions & limitation
ROL- reorder level
Safety stock with numerical example
2) Inventory control
Inventory ranking methods & Quadrant technique
Selective technique of inventory control [pull push models, traditional methods- P model, Q
model, twobin system, fair share allocation model, MRP1 & MRP2]
Modern methods Kanban & tool of JIT, vendor mgmt inventory[JIT to response based
techniques[R, AR] DRP & ERP
Inventory valuation
Information system [def., principles, role, functions, importance]
Management information system [MIS]
Elements of MIS
Elements of LIS
Importance of information system
Internal & external information system
Functionality [its operation Automated order processing system]
RFID, EDI
Satellite tracking system
UNIT 4
1) Performance measurement
Def., principles, role, functions, importance
Activity based/ process based
Internal external performance measurement
Classification of performance measures
Performance auditing/ perfect order/ service levels
Characteristics of ideal performance evaluation system
2) Logistics costing
Principles of logistical costing
Activity based/ mission based costing, Total cost analysis
. Steps to be adopted for total cost approaches
3) Logistical network analysis
Concept, def., scope, objectives, functions, importance
Network option, No. of facilities [milkrun, RORO, LASH]
4) Modern logistics infrastructure
Containerization
Mechanise material handling equipments
Deep water ports
CDs & CFs network
Moritine logistics
Coldchain logistics
Dedicated freight corridor golden quadrilateral & network of highways
Specialize equipments/ double stock container/ unit trains
Logistics parks
Container corp of India
Pvt. Logistics companies
Very Important Questions for Logistics Management

1) Explain in detail the various parameters to achieve logistical competency.
2) How is performance appraisal carried out in logistics function?
3) Explain the concept of logistics management and how it is connected with marketing?
4) Explain the important steps involved in layout and design of warehouse. Also list factors for
site selection of warehouse.
5) What are the underlying principles and the square root law in deciding the number of
warehouse location?

Elements of Logistics Management

IMP .Concepts:

Extended enterprise
Mission of logistics
LIS
Containerization
Decoupling
Cross docking
Intransit inventory
P system and Q system
LASH
VMI
ICDs
Milk run
Long questions:-
Importance of logistics for developing country like India
Transportation and inventory cost
Factors affecting warehouse location
Selective inventory control techniques
Importance of network analysis
Internal and external performance measurement systems

Short notes
Types of logistics
Objectives of logistics
Material handling equipments
Customer service elements
MRP and DRP
Types of warehouses
Golden Quadrilateral project and significance of the same
Case study from inventory, transportation and warehousing

Set 1:
1) Logistics Management
2) Supply Chain management
3) Elements of customer service
4) Perfect order
Set 2:
1) Difference between PO and SO processing
2) Transportation costs
3) International transport
4) Characteristics of transport (core characteristics)
5) Important functions of warehouse
Set 3:
1) Any 3 types of warehouse
2) Packaging
3) Importance of I.T. in LMSCM
4) Need and importance of inventory management
5) EOQ
Set 4:
1) Dry ports/Inland waterways
2) Activity/Mission based costing
3) Internal/external performance management
4) Bull whip effect
5) EPI

BUSINESS ETHICS:

BUSINESS ETHICS & CORPORATE GOVERNANCE
UNIT I
1) Introduction to business ethics
Normative ethics
Prescriptive ethics
Applied ethics
Ethics, morality and legality
Concept of right and duty- business- western and Indian prospective, definition and scope
relevance in social changes
Ethical organism and corporate code of conduct
2) Business ethics conceptual background
Conceptual approaches
Echoism v/s altruism
Entrepreneur and manger- its role and responsibilities
Responsibilities towards stakeholder
Profit making
UNIT II
1) Indian perspective of ethics
Purusharthas- dharma, artha, kama, moksha
Concept of dharma
2) Ethics of global prospective
Ethics in global marketing and advertising
Ethical prospective in employment including in the international labour organization standard
3) Ethics & IT
Environmental ethics
Ethics and cross cultural influence
UNIT III
1) Concept of CSR
Meaning
Relevance and significance
Value approach
2) CSR within organization
Labour relation
Work atmosphere
Exploitation and harassment
Safety standards and environmental concern
Perquisites and incentives
3) CSR & society
Role and responsibility of local community in business
Intervention of business
Role of NGOs and international agencies in CSR
Integrating CSR into business
CSR measures and indicator
CSR and sustainable development
CSR and triple bottom line in business

Chapter 1
st
Introduction to Business Ethics

Q1) Short Notes:
(1) Professional Ethics & Personal Ethics.
(2) Morality vs. Legality.
Q2) Brief Questions:
(1) Define Business Ethics. What are its Features?
(2) How Ethical principles applied in a Business goes to strengthen business
reputation?

Chapter 2
nd
Ethical Organism and Corporate Ethics

Q1) Shorts Notes:
(1) Relativism, Subjectivism & absolutism.
(2) Ethical issues in advertising.
Q2) Brief Questions:
(1) Critical evaluate Ethics in Finance & Accounts.
(2) Explain Reasons for why a Company has a code of ethics.

Chapter 3th Business Ethics Conceptual Framework

Q1) Short Notes:
(1) Meta-ethics.
(2) Utilitarian ethics.
(3) Applied Ethics.
(4) Normative Ethics.


Q2) Brief Questions:
(1) Explain various Ethical Theories.
(2) Explain Ethical Obligations of a Business unit.
(3) Business units Responsibilities towards Stakeholders.

Chapter 4
th
Indian and Global Perspective of Ethics

Q1) Short Notes:
(1) International labour Organization Standard.
(2) Work Discrimination.
(3) Child Labour.
Q2) Brief Questions:
(1) Distinguish Indian and Western Culture.
(2) ILO conventions in India & Reasons for non-ratification.
(3) Frauds using computers and types of internet frauds. ( In banks)

Chapter 5
th
Recent Trends in Ethical Progress

Q1) Short Note:
(1) Green Marketing.
(2) Deep Ecology.
Q2) Brief Questions:
(1) Explain Steps taken in India for Environment Ethics.
(2) Explain ethical concepts as to Water Pollution & Land pollution.
(3) Explain Environmental audit & Its Global Imp

Chapter 6
th
Corporate Governance Overview

Q1) Shorts Notes:
(1) Corporate Governance.
(2) Non-Executive Directors.
(3) Agency theory of Corporate Governance.
Q2) Brief Questions:
(1) Explain Need & Scope for Corporate Governance
(2) Role of CEO and Excutive Director for Framing Good Corpoarte Goverance.
(3) Explain the Role of Corporate Whistle-Blowers in Corporate Governance.

Chapter 7
th
Corporate Governance in Financial Sector

Q1) Short Notes:
(1) Fraud In Banks with Example
(2) Corruption
Q2) Brief Questions:
(1) Protection of interest of customers and investors
(2) Explain Corporate Governance in Bankng & Insurance sector

Chapter 8th Corporate Governance in recent trends

Q1) Shorts Notes:
(1) Explain Audit committee
(2) Explain Remuneration committee
(3) Explain Nomination Committee
(4) What are the Measures taken by RBI towards corporate governance?

Chapter 9
th
Corporate Social Responsibility Overview

Q1) Shorts Notes:
(1) Role and Responsibility of government towards business
Q2) Brief Questions:
(1) Explain Scope of CSR
(2) Explain Value Approach to CSR with Example
(3) Explain Labour relations of Corporate
(4) Discuss the Role and Responsibilities of Society in CSR with Example

Chapter 10
th
CSR-Global and Indian Perspective

Q1) Shorts Notes:
(1) TBL/3BL
(2) Carrols Pyramid
Q2) Brief Questions:
(1) Explain Significance of CSR in contemporary society with Example
(2) Explain Triple Bottom Line


Chapter 11
th
Corporate Social Responsibility- Recent Trends

Q1) Shorts Notes:
(1) Public Sector Enterprises and CSR
(2) Ecological Balance
(3) Sustainable Development
Q2) Brief Questions:
(1) Does CSR make a difference with Example.
(2) Explain Social audits.
IMPORTANT CONCEPTUAL QUESTIONS

1. Ethics & legality
2. Morality
3. Ethics
4. Ethics vs. Law
5. Features of ethical organisation
6. Code of conduct :
7. Concept of right
8. Benefits of rights
9. Rights of entrepreneur
10. Benefits of duties
11. Role of manager
12. Responsibilities of manager
13. Egoism & altruism
14. Good corporate governance
15. Profit
16. Concept of social responsibility
17. Purushartha
18. Dharma
19. Artha
20. Kama
21. Moksha
22. Ethics in global marketing
23. Guidelines for ethical global marketing
24. Cyber crimes
25. Seven characteristics of corporate governance

IMPORTANT SHORT NOTES AND LONG QUESTIONS

Q.1. Role of ethics
Q.2. Need / benefits of ethics
Q.3. Role of professional management for creating goodwill business
Q.4. Concept of corporate social responsibility
Q.5. The csr debate
Q.6. CSR initiatives by corporates
Q.7. Role of NGOS and international agencies in CSR
Q.8. Agency theory
Q.9. Institutional theory
Q.10. Sociological theory
Q.11. Political theory
Q.12. Resource dependency theory
Q.13. Shareholders theory
Q.14. Stewardship theory
Q.15. Transaction cost theory
Q16. Models of corporate governance
Q.17. Rights of shareholders
Q.18. Rights of investors
Question Bank- Business Ethics

Concepts:
Ethics vs morality,
Meta ethics,
Applied ethics,
Whistle blowing,
Harassment,
Triple bottom line,
Sustainable development

Long questions:
Components of purushartha,
Importance of business ethics in modern Indian business,
Importance of corporate governance,
Explain agency theory of corporate governance,
Role of board of directors,
Arguments for CRS,
Responsibilities towards various groups,

Short notes:
Altruism,
Ethics in IT,
Mechanism of corporate governance,
Role of SEBI in corporate governance,
Clause 49,
Rights of shareholders

BusinessEthicsandCorporateSocialResponsibility
LongAnswerQuestions -
1)BusinessEthicsRole/Need/Importanceinmodernbusiness
2) CSR Debate/Arguments, Initiatives by Corporates, Role of NGO and International Agencies
3) Theory Agency, Institutional, Sociological, Political, Resource dependency, Stewardship,
Transactioncost
4)RightsShareholdersandInvestors
5)CorporateGovernanceModels,Objectives,Importance
6) Purushartha ComponentsFor Short notes and Concepts

SPECIAL STUDIES IN FINANCE
SYLLABUS
SPECIAL STUDY IN FINANCE
module-1 economic value addition
1.defered tax (asset & liability) AS.22
2.Segment reporting AS-17
3.IPO,Stock option plan
4.Sweat equity AS 30
5.Recognition & Measurement of Financial & future deviation-AS 31
6. Representation of financial & future derivation
module 2-Appraisal of term loan
1.Project Report
2.Struture of project report
module 3- Accounting for eect o changes in oreign xchange rate- AS.11
1.purchase & sale of goods & service
2. assets & loans
3.computation & treatment of xchange differnces
module 4- Financial services
1.hire purchase
2.lease-financial
3.capital mgnt
4.underwriting
5.merchant banking
6.credit ratings
7.mutual funds
Tips to solve SSF paper
The SSF paper generally has around 40 marks numerical and the rest is theory.
Section 1
Q1. This questions would consist of 5 one line questions carrying 1 mark each. These questions
would be straight forward one liners based on the chapters that we have covered in the
numerical.
Q2A. There would be 3 or 4 questions carrying 5 marks each. Of which any two should be
solved. The level of difficulty would be simple. The following are the expected questions that
could come along with their tentative variety
Simple capital budgeting sums to compute ARR, PI
Simple sums on IPO
Simple sums on AS17
Q2B. Case study type numerical on term loans where writing flash report, making income
statement for 3-5 years along with computing DSCR and ICR.
Alternatively a numerical type sum on Forex where by information about export or import along
with the breakup and date would be given. Mostly ledger accounts may be asked. Journal entry
not expected.
Section 2.
You may have 2 or 3 numericals and 1-2 theory questions. Each carrying 10 marks
Numericals would be based on
EVA
Segment reporting
Hire purchase
For theory, the following questions need to be done well
1. EVA
2. Book building process (including underwriting)
3. Segment reporting
4. ESOPS
5. Mutual funds
6. Operating and Financial lease